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CITY OF EDMONTON
BYLAW 19626
EPCOR WATER SERVICES BYLAW
(CONSOLIDATED ON JULY 07, 2026)
THE CITY OF EDMONTON
BYLAW 19626
EPCOR WATER SERVICES BYLAW
Whereas, pursuant to section 3 of the Municipal Government Act, RSA 2000, c M-26, the
purposes of a municipality are to provide services, facilities and other things that are necessary or
desirable for all or a part of the municipality;
And whereas, pursuant to section 7(g) of the Municipal Government Act, Edmonton City
Council may pass bylaws respecting public utilities;
Edmonton City Council enacts:
PURPOSE
1
The purpose of this bylaw is to approve:
(a)
Rates, fees and charges for Water Services and other
services provided by EPCOR Water Services Inc. to
Customers in the city of Edmonton and others, and a
mechanism whereby such Rates, fees and charges will be
adjusted on an annual basis, for the period of April 1,
2022 to December 31, 2027;
(b)
Terms and Conditions for Water Services, and a
mechanism whereby Water Services Guidelines
consistent with the Terms and Conditions may be
implemented by EPCOR Water Services Inc. and
amended or replaced from time to time;
(c)
The Performance Based Regulation Plan for the period of
April 1, 2022 to December 31, 2027.
(S.2, Bylaw 21300, September 16, 2025)
DEFINITIONS
2
In this Bylaw, unless otherwise specified or the context
otherwise requires:
(a)
"City" means the municipal corporation of the City of
Edmonton;
(b)
"City Manager" means the chief Administrative Officer
of the City or his delegate;
1
(c)
"Customer" means any person more particularly
described as a "Customer" in Schedule 2 or is otherwise
responsible for paying EWSI;
(d)
" EWSI" means EPCOR Water Services Inc. or its
successor;
(e)
"Performance Based Regulation Plan" means the
Performance Based Regulation Plan for the period of
April 1, 2022 to December 31, 2027, as more particularly
described in Schedule 3 to this Bylaw;
(S.2, Bylaw 21300, September 16, 2025)
(e.1) "Potable Water" means water that is suitable for human
consumption;
(S.2, Bylaw 21544, July 07, 2026)
(f)
"Price Schedule" means the Rates in respect of Water
Services more particularly described in Schedule 1 of this
Bylaw, as approved by the City and in effect at the time;
(g)
"Rate" means the rates, fees and charges applicable to
any utility service provided by EWSI within the City of
Edmonton which the City has authority to approve;
(h)
"Rate Sheets" means the documents styled as Rate
Sheets in Schedule 4, intended for use as templates for
the format in which EWSI's annual requests for Rates are
to be filed with the City Manager;
(h.1) "Recycled Water" means treated effluent from a
wastewater treatment system that is suitable for a direct
non-potable use;
(S.3, Bylaw 21544, July 07, 2026)
(i)
"Water Services" includes but is not limited to the
production, treatment or supply of water, which for
clarity includes Potable Water and Recycled Water,
delivered through a service connection in accordance
with the provisions of the Water Services Franchise
Agreement to a Customer, any and all incidental services
more particularly described in Schedule 2, and the use of
physical plant, equipment, apparatus, appliances,
property and facilities owned or employed by EWSI or
2
used in connection with EWSI in providing the supply of
Potable Water or Recycled Water to the property of any
Customer;
(S.4, Bylaw 21544, July 07, 2026)
(j)
"Water Services Franchise Agreement" means a
Franchise Agreement between EWSI and the City in
respect of Water Services, dated January 1, 2020,
including all amendments or replacements thereto;
(k)
"Water Services Guidelines" means those requirements,
standards, specifications, procedures, protocols or
guidelines adopted by EWSI pursuant to Schedule 2 or
any other Schedule under this Bylaw.
RULES FOR
INTERPRETATION
3
The marginal notes and headings in this Bylaw are for reference
purposes only.
RATES EFFECTIVE
APRIL 1, 2022
4
Rates, fees and charges for the 12 month period April 1, 2022 to
March 31, 2023 are approved and shall be charged in accordance
with Schedule 1 to this Bylaw.
RATES AFTER
MARCH 31, 2023
5
For each 12 month period from April 1, 2023 to March 31, 2027
and for the 9 month period from April 1, 2027 to December 31,
2027, Rates for the provision of Water Services by EWSI will be
established in accordance with Section 7.
(S.3, Bylaw 21300, September 16, 2025)
TERMS AND
CONDITIONS
6
All Water Services provided within the boundaries of the city of
Edmonton shall be provided by EWSI in accordance with the
Terms and Conditions of Water Services attached hereto in
Schedule 2.
PRICE SCHEDULE
ADJUSTMENTS
7
Any adjustments to a Price Schedule made under Section 5 shall
be made as follows:
(a)
On or Before March 1st in each year commencing 2023,
EWSI shall file for information with the City Clerk and
the City Manager:
(i)
for the period from April 1, 2023 to March 31,
2027, Rates Sheets effective for the upcoming 12
3
month period from April 1 to March 31; and
(ii)
for the period from April 1, 2027 to December
31, 2027, Rate Sheets effective for the upcoming
9 month period from April 1 to December 31
reflecting the performance based water Rates in accordance with
this Bylaw.
(S.4, Bylaw 21300, September 16, 2025)
(b)
The filing referred to in subsection (a)(i) or subsection
(a)(ii) above must include sufficient information for the
City Manager to determine if the performance-based
water Rates for the upcoming year have been calculated
in accordance with the provisions of Schedule 3 to this
Bylaw.
(S.5, Bylaw 21300, September 16, 2025)
(c)
If after reviewing the filing referred to in subsection
(a)(i) or subsection (a)(ii) above, the City Manager is
satisfied that the performance-based water Rates included
in the Rate Sheets have been calculated in accordance
with this Bylaw, the City Manager shall issue a
compliance letter on or before March 15th of each year
confirming that the performance-based water Rates in the
Rate Sheet for the upcoming year has been calculated in
accordance with this Bylaw.
(S.6, Bylaw 21300, September 16, 2025)
(d)
Once the compliance letter has been issued in accordance
with the provisions of subsection (c), EWSI is authorized
to provide Water Services pursuant to the Rate Sheets
filed in accordance with the provisions of this section.
(e)
The City Clerk shall keep a record of all filings made in
accordance with this Bylaw.
EFFECTIVE DATE
8
This Bylaw comes into effect April 1, 2022.
REPEAL
9
Upon this Bylaw becoming effective, Bylaw No. 17698, as
amended, is hereby repealed.
SCHEDULES
10
The following schedules are included in, and form part of this
Bylaw:
4
Schedule 1 - Price Schedule
Part I - Water Rates
Part II - Water Rate Riders
Part III - Service Charges
Part IV - Late Payment Charges
Schedule 2 - Terms and Conditions of Water Service
Schedule 3- Performance Based Water Rates
Schedule 4 - Pro-forma Annual Water Rate Filing
(NOTE: Consolidation made under Section 69 of the Municipal Government Act, R.S.A. 2000,
c.M-26 and Bylaw 16620 Section 16, and printed under the City Manager's authority)
Bylaw No. 19626, passed by Council August 30, 2021
Amendments:
Bylaw 21300, September 16, 2025
Bylaw 21544, July 07, 2026
5
Schedule 1
Price Schedule
Schedule 1
Part I - Water Rates
Water Bylaw No. 19626
Page 1 of 13
Residential Water Service
Applicable
To all domestic service customers within the city of Edmonton.
A domestic service is defined as a service supplied to premises
used primarily for domestic purposes, where no more than four
separate dwelling units are metered by a single water meter and the
service line to the premises is not greater than 50 millimeters in
diameter.
If a business is conducted from premises that otherwise fall within
the above definition of a domestic service, this Residential Water
Service rate will apply; provided, however, that if the portion of the
premises from which the business is conducted is separately
metered, then a Commercial Water Service rate will apply to that
portion of the premises.
Effective Dates and Adjustments for Future Years
Consumption Charges and Public Fire Protection Monthly Charges for the period April 1,
2022 to March 31, 2023 are set out below. Consumption Charges and Public Fire
Protection Monthly Charges for the period April 1, 2023 to December 31, 2027 will be
determined by applying the adjustment factors in Schedule 3 of this Bylaw to the rates
set out below, with new rate approval and implementation occurring on an annual basis
in accordance with the adjustment methodology prescribed in Section 7 of this Bylaw.
Rates
Fixed Monthly Service Charge
In accordance with the "Fixed Monthly Water Service Charges"
provisions of this Schedule.
Consumption Charge
0 m3 - 10.0 m3
$2.0594 per m3
10.1 m3 to 35.0 m3
$2.2498 per m3
Over 35.0 m3
$2.8435 per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$2.59
20 mm
$3.88
25 mm
$6.47
40 mm
$12.95
50 mm
$20.72
75 mm
$38.84
100 mm
$64.74
150mm
$129.48
200 mm
$207.16
250mm
$297.80
300 mm
$437.11
Schedule 1
Part I - Water Rates
Water Bylaw No. 19626
Page 2 of 13
Multi-Residential Water Service
Applicable
To all multi-residential service customers within the city of
Edmonton.
A multi-residential service is defined as a service supplied to
premises used primarily for domestic purposes; where more than
four separate dwelling units are metered by a single water meter.
If a business is conducted from premises that otherwise fall within
the above definition of a multi-residential service, this Multi-
Residential Water Service rate will apply; provided, however, that if
the portion of the premises from which the business is conducted is
separately metered, then a Commercial Water Service rate will
apply to that portion of the premises
Effective Dates and Adjustments for Future Years
Consumption Charges and Public Fire Protection Monthly Charges for the period April 1,
2022 to March 31, 2023 are set out below. Consumption Charges and Public Fire
Protection Monthly Charges for the period April 1, 2023 to December 31, 2027 will be
determined by applying the adjustment factors in Schedule 3 of this Bylaw to the rates
set out below, with new rate approval and implementation occurring on an annual basis
in accordance with the adjustment methodology prescribed in Section 7 of this Bylaw.
Rate
Fixed Monthly Service Charge
In accordance with the "Fixed Monthly Water Service Charges"
provisions of this Schedule.
Consumption Charge
0 m3 - 100.0 m3
$1.9442 per m3
100.1 m3 - 1000.0 m3
$1.6265 per m3
Over 1000.0 m3
$1.3441 per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$2.54
20 mm
$3.81
25 mm
$6.36
40 mm
$12.72
50 mm
$20.34
75 mm
$38.15
100 mm
$63.58
150mm
$127.15
200 mm
$203.44
250mm
$292.45
300 mm
$429.26
Schedule 1
Part I - Water Rates
Water Bylaw No. 19626
Page 3 of 13
Commercial Water Service
Applicable
To all commercial, industrial and institutional customers within the
city of Edmonton.
To all water customers not otherwise defined as Residential Water
Service, Multi-Residential Water Service or Recycled Water Service
customers per Part I of this Schedule or as hydrant or truck fill
service water customers per Part III of this Schedule.
Effective Dates and Adjustments for Future Years
Consumption Charges and Public Fire Protection Monthly Charges for the period April 1,
2022 to March 31, 2023 are set out below. Consumption Charges and Public Fire
Protection Monthly Charges for the period April 1, 2023 to December 31, 2027 will be
determined by applying the adjustment factors in Schedule 3 of this Bylaw to the rates
set out below, with new rate approval and implementation occurring on an annual basis
in accordance with the adjustment methodology prescribed in Section 7 of this Bylaw.
Rate
Fixed Monthly Service Charge
In accordance with the "Fixed Monthly Water Service Charges"
provisions of this Schedule.
Consumption Charge
0 m3 - 25.0 m3
$1.6206 per m3
25.1 m3 - 100.0 m3
$1.6206 per m3
100.1 m3 - 1000.0 m3
$1.4944 per m3
1000.1 m3 - 5000.0 m3
$1.1830 per m3
Over 5000 m3
$0.9522 per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$5.87
20 mm
$8.81
25 mm
$14.68
40 mm
$29.36
50 mm
$46.97
75 mm
$88.07
100 mm
$146.78
150mm
$293.55
200 mm
$469.68
250mm
$675.17
300 mm
$991.03
Schedule 1
Part I - Water Rates
Water Bylaw No. 19626
Page 4 of 13
Recycled Water Service
Applicable
To all customers within the city of Edmonton receiving Recycled
Water supplied to EWSI from a third-party utility provider located
outside the municipal boundaries of the city of Edmonton.
Rate
Each customer under this rate is required to enter into a water
services agreement with EWSI and the third-party utility provider.
The rate will be determined in accordance with the terms of the water
services agreement entered into between the customer, EWSI and
the third-party utility provider. The rate will be determined on an
annual basis, reflecting the sum of:
1. The tariff paid by EWSI to the third party utility provider for the
Recycled Water ultimately supplied to the customer; and
2. Costs incurred by EWSI directly associated with this rate class,
as specified in the water services agreement, including franchise
fees which will only be applicable on the portion of costs directly
incurred by EWSI.
Schedule 1
Part I - Water Rates
Water Bylaw No. 19626
Page 5 of 13
Fixed Monthly Water Service Charges
Applicable
To all metered water customers within the city of Edmonton.
Effective Dates and Adjustments for Future Years
Fixed Monthly Water Service Charges for the period April 1, 2022 to March 31, 2023 are
set out below. Fixed Monthly Water Services Charges for the period April 1, 2023 to
December 31, 2027 will be determined by applying the adjustment factors in Schedule 3
of this Bylaw to the rates set out below, with new rate approval and implementation
occurring on an annual basis in accordance with the adjustment methodology prescribed
in Section 7 of this Bylaw.
Rate
Fixed Monthly Water Service Charge
Meter Size
Monthly Charge
15 mm
$12.53
20 mm
$18.79
25 mm
$31.32
40 mm
$62.64
50 mm
$100.23
75 mm
$187.93
100 mm
$313.22
150mm
$626.43
200 mm
$1,002.29
250mm
$1,440.79
300 mm
$2,114.84
Schedule 1
Part II - Water Rates
Water Bylaw No. 19626
Page 6 of 13
Distribution System Rider
Applicable
To customers who privately own and operate a substantial
underground water distribution system. For further clarification, the
distribution system must provide service at multiple delivery points
and not be less than 1 kilometer long.
This rider is not applicable for dedicated fire protection service.
The customer must submit a request in writing to EWSI. EWSI
reserves the right to accept or deny any request. The amount and
duration of this rider will be at the sole discretion of EWSI. Only one
rider will be applied to any one customer at one time.
Rate
A discount from the regular water rate category of the customer
where the level of discount to the customer will be determined on a
case-by-case basis.
Effective Dates
This rate is effective as and when amended or approved by EWSI
for the period April 1, 2022 to December 31, 2027.
Schedule 1
Part II - Water Rates
Water Bylaw No. 19626
Page 7 of 13
Multi-Meter Rider
Applicable
To customers who receive water through more than one water
service and, as a result, more than one water meter.
For further clarification, all water services must supply the same or
adjoining buildings, and all water services must be in account to the
same customer.
This rider is not applicable for water meter bank installations
associated with one water service.
The customer must submit a request in writing to EWSI. EWSI
reserves the right to accept or deny any request. The amount and
duration of this rider will be at the sole discretion of EWSI. Only one
rider will be applied to any one customer at one time.
Rate
A discount from the regular water rate category of the customer
where the level of discount to the customer will be determined on a
case-by-case basis.
Effective Dates
This rate is effective as and when amended or approved by EWSI
for the period April 1, 2022 to December 31, 2027.
Schedule 1
Part III - Service Charges
Water Bylaw No. 19626
Page 8 of 13
Account Application Charge
Applicable
To all customers who apply for a new account or change accounts
for water service within the city of Edmonton boundaries.
Rate
$25.00
Meter Installation or Removal Charge
Applicable
To all customers, but most commonly for seasonal customers for
whom a meter is removed and installed annually, and for customer-
initiated connection and disconnection of water meters and/or
associated metering devices.
Rate
Up to 25 mm meter
$200.00
40 mm to 50 mm meter
$300.00
Over 50 mm meter
Actual Cost
Seasonal meters
Actual Cost
Meter Test Charge
Applicable
To all customers who request that their EWSI water meter be tested
and the results of the test indicate that the meter is operating within
prescribed standards.
Rate
Up to 25 mm meter
$200.00
40 mm to 50 mm meter.
$275.00
Over 50 mm meter
Actual Cost
Off-Cycle Meter Read Charge
Applicable
To all customers who require a meter reading on a date other than
their regularly scheduled monthly meter read date.
Rate
$12.52
Non-Standard Meter Read Opt-Out Charge
Applicable
To all customers who decline the installation of a Standard Meter.
Rate
$25.00 per month
Non-Standard Meter Installation Failure to Respond Charge
Applicable
To all customers that fail to respond to notices to install a Standard
Meter.
Schedule 1
Part III - Service Charges
Water Bylaw No. 19626
Page 9 of 13
Rate
$49.03 per month
Non-Standard Meter Installation Charge
Applicable
To all customers who after installing a Standard Meter revert back
to a Non-Standard Meter.
Rate
$200.00
Damage Repair Charge
Applicable
To all customers for whom EWSI must repair or replace damaged
water valves, meters, remote meter reading devices or other EWSI
equipment
or
appurtenances,
where
the
equipment
or
appurtenance is under the customer's care or has been operated or
interfered with by the customer.
Rate
Actual Cost of meter plus $100.00
Tampering Charge
Applicable
To all customers for whom EWSI must investigate, repair, or replace
damaged water infrastructure as a result of unauthorized use or
tampering.
Rate
Cost to repair plus $250.00
Thawing of Frozen Services Charge
Applicable
To all customers who require thawing of frozen services.
Rate
First visit
no charge
Second visit
$300.00 per hour
Missed Appointment Charge
Applicable
To all customers who do not keep a scheduled appointment for any
EWSI representative.
Rate
$60.00 per missed appointment
Schedule 1
Part III - Service Charges
Water Bylaw No. 19626
Page 10 of 13
EWSI Missed Appointment Credit
Applicable
For instances in which EWSI does not keep a scheduled
appointment for a customer without giving reasonable notice.
Rate
$35.00 credit to customer per missed appointment
No Access Charge
Applicable
To all customers who do not allow access by EWSI to install,
inspect, test, maintain, repair, investigate, replace or remove
Facilities, including reading a Meter, for a period of 6 consecutive
months.
Rate
$40.00 per month
Customer Locate Fee
Applicable
To all customers who fail to notify EWSI that they have taken
possession of a site and EWSI is required to conduct searches to
identify the customer.
Rate
$20.00
Hydrant Permit Charge
Applicable
To all customers who obtain water service through fire hydrants.
Rate
Hydrant Application Fee, annual, per permit
$90.00
Hydrant Meter Service Charge
$50.00 per month
Consumption Charge
All consumption will be charged at the current and effective rate for
Part I Multi-Residential Water Service Consumption Charge for 0 m3
-100.0 m3, as updated annually.
Construction Service Charge
Applicable
To all customers who obtain water at a site during the construction
period, prior to the premises going into account for billing.
Rate
$0.44 / $1000 of construction cost
Service Connection Fee
Schedule 1
Part III - Service Charges
Water Bylaw No. 19626
Page 11 of 13
Applicable
The fee for a new water service installation is calculated on a cost
of service basis in accordance with the Water Services Guidelines.
Rate
Cost of service
Water Service Turn-On / Turn-Off Charge
Applicable
To all customers requesting a water service be turned on or off
(excludes turn-on related to non-payment on account).
Rate
During regular hours
$130.001 per site visit
Required outside regular working hours
$160.002 per site visit
Required within 48 hours of request
$240.003 per site visit
1
Customer will receive a $65.00 credit if turn off and turn on service can be
scheduled and completed in one site visit.
2
Customer will receive a $80.00 credit if turn off and turn on service can be
scheduled and completed in one site visit.
3.
Customer will receive a $120.00 credit if turn off and turn on service can
be scheduled and completed in one site visit.
Water Service Turn-On Charge, After Turn-off for Non Payment
Applicable
To all customers who require a water service to be turned on after
having been turned-off due to non-payment on account.
Rate
During regular hours
$80.00 per site visit
Required outside regular working hours
$100.00 per site visit
Required within 48 hours of request
$120.00 per site visit
Fire Protection Service
Applicable
To all customers within the city of Edmonton who receive standby
water service to their private fire protection installations.
Rates
Fixed Monthly Private Fire Protection Service Charges
Fire Line Service
Monthly
50 mm
$1.42
100 mm
$8.80
150mm
$25.57
200 mm
$54.50
250mm
$98.01
300 mm
$158.32
Schedule 1
Part III - Service Charges
Water Bylaw No. 19626
Page 12 of 13
Truck Fill Service
Applicable
To all customers who obtain water from a truck fill site within the city
of Edmonton municipal boundaries.
Rate
Account Application Fee
$35.00
Consumption Charge
$4.00 per m3
Effective Dates
Part III Service Charges are effective April 1, 2022. Service Charges
for the period April 1, 2023 to December 31, 2027 will be determined
by applying the adjustment factors for Service Charges set out in
Schedule 3 of this Bylaw to the rates set out in this Part III - Service
Charges, with new rate approval and implementation occurring on
an annual basis in accordance with the adjustment methodology
prescribed in Section 7 of this Bylaw.
Schedule 1
Part IV - Late Payment Charges
Water Bylaw No. 19626
Page 13 of 13
Late Payment Charges
A late payment charge of 2.5% per month, not compounded, is applied to all charges on
a Customer's Account, if the Customer's payment has not been received by EWSI in full
by the payment date specified on the bill. A dishonoured cheque charge of $25.00 is
applied for each cheque returned for insufficient funds.
Schedule 2
Terms and Conditions of Water Service
Table of Contents
INTRODUCTION TO TERMS AND CONDITIONS ......................................................... 1
ARTICLE 1 - DEFINITIONS AND INTERPRETATION ................................................... 1
1.1
Definitions ........................................................................................................... 1
1.2
Conflicts .............................................................................................................. 4
1.3
Extended Meanings ............................................................................................ 5
1.4
Headings ............................................................................................................ 5
ARTICLE 2 - GENERAL PROVISIONS .......................................................................... 5
2.1
Fundamental Obligations of EWSI and of Customers ........................................ 5
2.2
Water Services Guidelines ................................................................................. 6
ARTICLE 3 - METHODS AND PROCEDURES FOR OBTAINING WATER SERVICES
........................................................................................................................................ 8
3.1
Requirement for Account and Obligation to Pay ................................................. 8
3.2
Customer Application for Water Services ......................................................... 10
3.3
Other Occupants Liability for Payment and Change of Customer of Record .... 11
3.4
Rejection of Application for Water Services or Service Connection .................. 11
3.5
Security Deposits .............................................................................................. 12
3.6
Customer Contracts .......................................................................................... 14
3.7
Authorizations and Approvals for Service Connection ...................................... 14
3.8
Temporary Water Service and Construction Water Service ............................. 14
3.9
Scheduling for Service Connection ................................................................... 15
3.10
Customer to Notify EWSI of Changes .............................................................. 15
3.11
Customer Usage Information ............................................................................ 15
ARTICLE 4 - WATER SERVICE REQUIREMENTS AND FACILITIES ........................ 16
4.1
Protection of EWSI's Facilities and Property of Other Customers .................... 16
ARTICLE 5 - EASEMENTS, RIGHTS-OF-WAY, AND USE OF AND ACCESS TO
FACILITIES ................................................................................................................... 18
5.1
Easements and Rights-of-Way ......................................................................... 18
5.2
Right of Entry .................................................................................................... 18
5.3
Access to Waterworks System ......................................................................... 19
5.4
Customer Responsibility for Use of Facilities .................................................... 20
ARTICLE 6 - WATERWORKS SYSTEM EXTENSIONS .............................................. 22
6.1
Estimated Cost ................................................................................................. 22
6.2
Agreement in Writing for Waterworks System Extension ................................. 22
6.3
Customer Payment for Waterworks System Extension Costs .......................... 22
6.4
Changes to Amount Payable by Customer ....................................................... 23
ARTICLE 7 - WATER SERVICE CONNECTIONS ....................................................... 23
7.1
Engineering, Design and Construction Requirements for Service Connections 23
7.2
Multiple Dwellings ............................................................................................. 24
ARTICLE 8 - METERS .................................................................................................. 24
8.1
Installation of Meters ........................................................................................ 24
8.2
Access to Meters .............................................................................................. 26
8.3
Meter Testing .................................................................................................... 26
8.4
Circumvention of Meter..................................................................................... 26
8.5
Changes to Metering Equipment ...................................................................... 26
8.6
Stop and Waste Valves .................................................................................... 27
ARTICLE 9 - CHANGES TO SERVICE CONNECTIONS OR OTHER FACILITIES .... 27
9.1
Requirement to Give Notice of Changes to Water Service Requirements ........ 27
9.2
Customer to Bear Cost of Changes to EWSI Facilities ..................................... 27
9.3
Adjustment of Curb Cock Casing to Grade ....................................................... 27
ARTICLE 10 - WATER SERVICE TURN OFF AND TURN ON .................................... 27
10.1
Turn Off at Customer Request .......................................................................... 28
10.2
Turn Off by EWSI ............................................................................................. 29
10.3
Turn On of Water Service ................................................................................. 30
10.4
Removal of Facilities ........................................................................................ 30
ARTICLE 11 - CLOSING AN ACCOUNT ..................................................................... 30
ARTICLE 12 - GENERAL RESTRICTIONS AND PROHIBITIONS .............................. 30
ARTICLE 13 - LIABILITY AND INDEMNIFICATION .................................................... 31
13.1
Limitation of EWSI Liability ............................................................................... 31
13.2
Release ............................................................................................................ 32
13.3
EWSI Not Liable to Customer ........................................................................... 32
13.4
Customer Liability ............................................................................................. 33
13.5
Force Majeure .................................................................................................. 33
ARTICLE 14 - ADDITIONAL PROVISIONS RELATING TO WATER SERVICES ....... 34
14.1
Ownership of Facilities ..................................................................................... 34
14.2
Special Provisions with Respect to City of Edmonton ...................................... 34
14.3
Proper Use of Water Services .......................................................................... 35
14.4
Compliance with Applicable Legal Authorities .................................................. 35
14.5
Interference with EWSI's Property .................................................................... 35
14.6
Water Service Interruptions and EWSI Obligation to Respond ......................... 35
14.7
Assignments ..................................................................................................... 37
14.8
No Waiver ......................................................................................................... 37
14.9
Law ................................................................................................................... 37
Schedule 2
Terms and Conditions of Water Service
Water Bylaw No. 19626
1 of 37
INTRODUCTION TO TERMS AND CONDITIONS
These Terms and Conditions, as approved by the municipal council of the City of
Edmonton, form part of Bylaw 19626 (the "EPCOR Water Services Bylaw") which
regulates the provision of Water Services in the city of Edmonton by EPCOR Water
Services Inc. ("EWSI"). The EPCOR Water Services Bylaw, which also includes the
EWSI Price Schedule in effect from time to time, is enacted pursuant to the powers vested
in the City under the provisions of the Municipal Government Act RSA 2000 c M-26.
These Terms and Conditions apply to EWSI and its relationship with all of its Customers.
Every Customer, by applying for or using a Service Connection or Water Services or other
services of any kind provided by EWSI under the authority of these Terms and Conditions,
is deemed to have accepted these Terms and Conditions and is bound by and subject to
them.
Unless otherwise agreed in writing by EWSI and a Customer, provision of Water Services
or other services by EWSI to Customers will occur only in accordance with these Terms
and Conditions.
ARTICLE 1 - DEFINITIONS AND INTERPRETATION
1.1
Definitions
The following words and phrases, whenever used in these Terms and Conditions or
in an application, contract or agreement for service under these Terms and
Conditions, shall have the meanings set forth below:
"Account" means a written and/or digital record of use of Water Services or other
services by a Customer, including the amounts payable from time to time by the
Customer to EWSI;
"Billing Agent" means the entity appointed by EWSI to provide billing and
customer care services;
"Business Day" means a day, which is not a Saturday, Sunday or a statutory
holiday in the Province of Alberta, and "day" means any calendar day;
"City" means the municipal corporation of the City of Edmonton;
"Cross Connection" means any permanent or temporary piping arrangement
that allows or may potentially allow the Waterworks System to be connected to a
contaminant source. Examples may include, without limitation: garden hoses, any
other hose attached to a threaded faucet, swivel or change over devices,
removable sections, jumper connections and bypass arrangements;
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"Curb Cock" means a valve connected into a Service Connection enabling the
water supply to a Customer to be Turned Off or Turned On, (which will ordinarily
but not necessarily be located at or near a Customer's property line);
"Customer" means any person, firm or body corporate that receives Water
Services or other services related to or incidental to the Water Services from EWSI
pursuant to the EPCOR Water Services Bylaw and where the context or
circumstances so require includes any person who makes or has made an
application for Water Services or otherwise seeks to receive Water Services, and
also includes any person acting as an agent or representative of a Customer, as
well as a registered owner of property to which Water Services are being delivered;
"Customer Usage Information" means information regarding the historical use
of Water Services or water consumption of a Customer, and includes the
Customer's history of payment for Water Services or other services provided under
these Terms and Conditions;
"Disturbed Ground" means terrain (surface or sub-surface) that is disturbed and
that may require incremental construction techniques or support systems to
provide stability;
"Dwelling" means a private residence with sleeping and cooking facilities used or
intended to be used permanently or semi-permanently as a residence;
"EWSI" means EPCOR Water Services Inc. or its successor;
"Facilities" means any infrastructure forming part of the Waterworks System
owned or used by EWSI including, without limitation: water treatment plants,
reservoirs, pumping stations, water transmission mains, water distribution mains,
water service lines, Curb Cocks, valves, fire hydrants, flushmount hydrants,
chambers, utility corridors, tunnels, casings, flow or pressure regulating valves,
air/vacuum relief valves, Meters and any other measurement devices and other
physical plant and piping appurtenances, used to produce and supply Potable
Water or Recycled Water;
"Force Majeure" means circumstances not reasonably within the control of EWSI,
including acts of God, strikes, lockouts or other industrial disturbances, acts of the
public enemy, wars, blockades, insurrections, riots, epidemics, landslides,
lightning, earthquakes, fires, storms, floods, high water, washouts, inclement
weather, orders or acts of civil or military authorities, civil disturbances, explosions,
breakdown or accident to equipment, mechanical breakdowns, intervention of
federal, provincial or local government or any of their agencies or boards, the order
or direction of any court, and any other cause, whether of the kind herein described
or otherwise;
"Meter" means Standard Meter and Non-Standard Meter;
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Water Bylaw No. 19626
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"Multiple Dwelling" means a wholly or partially residential development
containing more than one Dwelling, whether or not the development is within a
single building or structure, which receives Water Services through a total number
of Service Connection Points that is less than the total number of Dwellings in the
residential development;
"Non-Standard Meter" means a water meter that does not have the capability of
remotely communicating via radio frequency signals with EWSI's advanced
metering network;
"Owner" means:
(a)
the registered owner of a parcel of land in the register maintained by the
Registrar of Land Titles under the Land Titles Act, or
(b)
a person who has purchased the parcel from the person mentioned in sub
clause (a) pursuant to an agreement for purchase and sale;
"Potable Water" means water that is suitable for human consumption;
"Price Schedule" means the rates, fees and charges for Water Services more
particularly described in Schedule 1 of the EPCOR Water Services Bylaw, as
approved by the City and in effect at the time;
"Private Service Line" means the Customer owned water line and all associated
equipment and any other assets for providing water to a Customer that are located
downstream of the Service Connection Point, including the piping joint on the
downstream side of the Service Connection Point and excepting the water Meter
that is owned by EWSI;
"Recycled Water" means treated effluent from a wastewater treatment system
that is suitable for a direct non-potable use;
"Service Connection" means all of the Facilities required to achieve a physical
connection between an EWSI water main abutting Customer property and a
Private Service Line to allow a Customer to receive water delivered through the
Waterworks System, including without limitation the water service line from the
water main to the Service Connection Point;
"Service Connection Point" means the point where a Service Connection owned
by EWSI and forming part of the Waterworks System physically connects to a
Private Service Line (which will ordinarily, but not necessarily, be a point at or near
a Customer's property line);
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Water Bylaw No. 19626
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"Standard Meter" means an advanced water meter that has the capability of
remotely communicating via radio frequency signals with EWSI's advanced
metering network;
"Terms and Conditions" means the terms and conditions in respect of Water
Services described herein;
"Turn Off" means the process where the delivery of Potable Water to the
Customer is terminated. Turn Off is normally executed by operating the inlet valve
or the master control valve, associated with the Meter setting. In EWSI's sole
discretion, Turn Off may be executed by operation of the Curb Cock;
"Turn On" means the process where the delivery of Potable Water to the
Customer is activated or re-activated. Turn On is normally executed by operating
the inlet valve or the master control valve, associated with the Meter setting. In
EWSI's sole discretion, Turn On may be executed by operation of the Curb Cock;
"Water Services" includes but is not limited to the production, treatment or supply
of water, which for clarity includes Potable Water and Recycled Water, delivered
through a Service Connection in accordance with the provisions of the Water
Services Franchise Agreement to a Customer, any and all incidental services more
particularly described in these Terms and Conditions, and the use of physical plant,
equipment, apparatus, appliances, property and facilities owned or employed by
EWSI or used in connection with EWSI in providing the supply of Potable Water or
Recycled Water to the property of any Customer;
"Water Services Agreement" means any agreement under which EWSI has or
may incur an obligation to provide Water Services to one or more Customers, and
may at EWSI's sole option include any servicing agreement entered into by the
City to which EWSI is not a party to the extent that the servicing agreement
addresses the provision of Water Services to a Customer;
"Water Services Guidelines" means any document referred to as Water Services
Guidelines in paragraph 2.2 of Article 2 of these Terms and Conditions;
"Waterworks System" means the Facilities and all associated real and personal
property used by EWSI to supply Potable Water or Recycled Water to Customers.
1.2
Conflicts
If there is any conflict between a provision in these Terms and Conditions, and a
provision in a Water Services Agreement or other agreement between EWSI and
a Customer, the provision in these Terms and Conditions shall govern unless an
express term of the Water Services Agreement or other agreement states
otherwise.
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Terms and Conditions of Water Service
Water Bylaw No. 19626
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1.3
Extended Meanings
In these Terms and Conditions, words importing the singular number shall include
the plural and vice versa, words importing the masculine gender shall include the
feminine and neuter genders and vice versa. Words importing a person shall
include a person, firm, partnership, corporation, organization or association
(including, without limitation, individual members of any unincorporated entity).
1.4
Headings
The division of these Terms and Conditions into sections, subsections and other
subdivisions and the insertion of headings are for convenience of reference only
and shall not affect the construction or interpretation of these Terms and
Conditions.
ARTICLE 2 - GENERAL PROVISIONS
2.1
Fundamental Obligations of EWSI and of Customers
(a)
EWSI will provide Water Services, at the fees, rates or other charges
specified in the Price Schedule in accordance with these Terms and
Conditions and with applicable provisions of the Water Services Guidelines.
All additional services provided by EWSI to a Customer will be billed to the
Customer in accordance with an agreement between the Customer and
EWSI. The general costs of operating and maintaining the Waterworks
System are covered by the rates for Water Services set out in the Price
Schedule. EWSI will operate and maintain the Waterworks System at no
additional charge to any Customer beyond the fees, rates and charges for
Water Services set out in the Price Schedule or in a Water Services
Agreement, except for costs arising from:
(i)
requirements or requests for specific non-routine services not more
particularly described in the Price Schedule, or the acts or omissions
of any particular Customer or defined group of Customers,
(ii)
repairs or remedies of any loss or damage to Facilities or other
property that is caused by a Customer or any other party for whom a
Customer is responsible in law, including, without limitation, any
costs or damages described in any judgment of a court in EWSI's
favour.
Such additional costs may at EWSI's sole option (and in addition to any
other legally available remedies) be added to a Customer's Account as an
additional amount due and payable by the Customer to EWSI.
(b)
When EWSI performs a repair on its Facilities affecting a Customer's
property, EWSI will make all reasonable efforts to return the property to its
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Water Bylaw No. 19626
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original or similar to original condition as soon as practicable after the repair
is completed.
(c)
Prior to receiving any Water Services from EWSI, a Customer shall open
an Account to pay for all Water Services provided by EWSI, whether or not
listed in the Price Schedule. Any such services may be added by EWSI to
the Customer's Account. A Customer shall comply with the requirements of
these Terms and Conditions, the billing practices of the Billing Agent and
the Water Services Guidelines.
(d)
Where any Facilities required to supply Water Services to a Customer are
located in Disturbed Ground, or where any other unusual condition exists,
EWSI's obligation to construct does not include incremental construction
costs required to stabilize such Facilities or the disturbed ground, or to
address other unusual conditions. The Customer may at EWSI's sole
option be required to pay all additional construction costs in such
circumstances, including the costs of any required support system.
(e)
With the exception of use for firefighting purposes, all Customers must enter
into EWSI's Hydrant Permit Agreement for any access to or use of bulk
water through a hydrant.
2.2
Water Services Guidelines
(a)
EWSI may adopt written requirements, standards, specifications,
procedures, protocols or guidelines supplementary to these Terms and
Conditions (the "Water Services Guidelines") as EWSI deems advisable for
the purpose of clarifying or explaining:
(i)
any fee, rate or other charge set out in the Price Schedule, including
the circumstances and the manner in which such fee, rate or charge
will be applied and billed to a Customer;
(ii)
the manner in which EWSI's obligations under the EPCOR Water
Services Bylaw and any applicable federal or provincial legislation or
regulations will be fulfilled and the impacts on Customers;
(iii)
EWSI's operating policies and procedures, and its requirements in
relation to provision of Water Services or other services, including
without limitation requirements intended to: provide security for costs
incurred by EWSI, ensure the health and safety of employees,
ensure the safety of the Potable Water supply delivered through the
Waterworks System and maintain the reliability of the Waterworks
System.
EWSI may amend the Water Services Guidelines from time to time to reflect
changes to the industry, EWSI's requirements or the changing needs of
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Water Bylaw No. 19626
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EWSI's Customers. A copy of the Water Services Guidelines and
amendments thereto will be filed with the City Clerk for information purposes
and can be accessed www.epcor.com.
The Water Services Guidelines and any amendments thereto shall be
effective as of the date posted to EWSI's website. Without limitation to the
foregoing and in the interest of greater clarity, the term "amend" in this
clause includes the deletion of all or any portion of any Water Services
Guideline previously filed with the City Clerk.
(b)
Without limiting the generality of Section 2.2(a) above, Water Services
Guidelines may deal with any or all of the following subject matter:
(i)
procedures or requirements that a Customer must comply with
before a Service Connection is installed or activated, or before Water
Services are provided, or as a condition of ongoing provision of
Water Services;
(ii)
Customer Accounts, including without limitation provisions or
requirements concerning: opening an Account, making payments on
an Account, consequences for failure to pay Accounts in full, lost
bills, dishonoured cheques, collection of delinquent Accounts,
adjusting improperly billed Accounts, Water Service application fees,
handling of confidential Customer Account information, closing an
Account, and any other matter relating to Customer Accounts;
(iii)
measurement of water consumption, including without limitation
provisions or requirements concerning: Meter inspection and
testing, Meter settings, chambers and installations, Meter reading,
disputes concerning Meter data, estimates of consumption, private
or subsidiary Meters, remote Meter reading devices, relocation of
Meters, access for Meter readers, and adjustments to bills when
Meters have malfunctioned;
(iv)
procedures or requirements concerning investigation of Customer
complaints and concerns;
(v)
procedures or requirements for provision of temporary Water
Services, including without limitation Water Services provided during
the construction phase of a development;
(vi)
procedures or requirements for upgrading, re-sizing relocating or
otherwise changing a Service Connection, whether at the instigation
of EWSI or at the request of a Customer;
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Water Bylaw No. 19626
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(vii)
the Turn On and Turn Off of Water Services, whether at the
instigation of EWSI or at the request of a Customer;
(viii)
supply of bulk water for firefighting and other purposes, including
without limitation procedures and requirements concerning the
maintenance of public or private fire hydrants and permissible use of
water from fire hydrants.
(c)
The following are deemed to be Water Services Guidelines and are effective
and binding upon every Customer, and may be amended or rescinded from
time to time by EWSI:
(i)
the EWSI document entitled "EWSI Service Standards";
(ii)
the document entitled "Design and Construction Standards for the
City of Edmonton; Volume 4 - Water" ("Design and Construction
Standards");
(iii)
the EWSI document entitled "Cross Connection Control Policy";
(iv)
the EWSI document entitled "Guidelines for Working Around Water
Infrastructure";
(v)
the EWSI document entitled "Hydrant Servicing Guidelines";
(vi)
the EWSI document entitled "Water and Sewer Connections
Guidelines"; and
(vii)
the EWSI document entitled "Water Utility Handbook".
(d)
While EWSI is committed to, and will endeavour to comply with, its Water
Services Guidelines, the operations of EWSI are complex and dynamic and
the Water Services Guidelines may not appropriately or exhaustively deal
with every situation that arises. EWSI, acting reasonably, may deviate from
the provisions of the Water Services Guidelines or take action not
specifically authorized by these Terms and Conditions or by the Water
Services Guidelines at EWSI's sole discretion.
ARTICLE 3 - METHODS AND PROCEDURES FOR OBTAINING WATER SERVICES
3.1
Requirement for Account and Obligation to Pay
(a)
Prior to receiving any Water Services from EWSI, a Customer is obligated
to open an Account. Customers shall pay in full for all Water Services
provided by EWSI. If a Customer fails to open an Account when they have
possession of the premises to which Water Services are being supplied,
EWSI may bill the Customer for the Water Services received, from their
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Water Bylaw No. 19626
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legal possession or occupancy date, whichever occurs first, and EWSI shall
determine the retroactive billing by reasonably estimating the Customer's
consumption.
EWSI will send a Customer a bill for Water Services provided to the
Customer during the previous month, or an amount of time reasonably close
to a month, calculated in accordance with Schedule 1. A Customer's
obligation to pay the amount set out in the bill shall continue regardless of
whether the Customer receives the bill. A late payment charge of 2.5% per
month, not compounded, is applied to all charges on a Customer's Account,
if a Customer does not pay a bill in full by the payment due date specified
on the bill. If considered to be interest payable for credit advanced, then
the late payment charge is equivalent to a maximum yearly rate of 45.6%.
A dishonoured cheque charge is applied for each cheque returned for
insufficient funds.
(b)
If at any time there is not a Customer with an Account open for premises to
which Water Services are supplied, the Owner of such premises will be
deemed to be the Customer at the premises and will be required to pay for
all Water Services including, without limitation, Water Services not related
to consumption, provided to the Premises until an Account is opened by
another Customer. The Owner shall be liable for all charges related to
identifying, searching for and contacting the Owner.
(c)
At the sole option of EWSI, an Owner of premises to which Water Services
are supplied who rents or leases all or part of the premises to a tenant or
lessee, may be required to open an Account for the supply of Water
Services to the portion of the premises that are rented or leased from time
to time.
(d)
EWSI may, without approval or consent of an Owner, upon not less than 30
days written notice to the Owner, open a new Account in the name of the
Owner in respect of leased premises if:
(i)
the tenant or lessee is more than 60 days in arrears of payment for
Water Services; and
(ii)
it is physically impossible or impracticable to Turn Off Water Services
to the tenant or lessee without adversely affecting Water Services to
one or more other Customers that occupy the same premises and/or
that receive Water Services through a common Service Connection.
In such a case, the Owner shall be required to pay for Water Services from
the date on which the new account is opened by EWSI in the Owner's name.
The Owner shall not be required to pay EWSI for the tenant or lessee's
arrears for Water Services at that location, unless a provision in an
agreement otherwise specifies.
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Water Bylaw No. 19626
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(e)
At the sole option of EWSI, where a Customer has more than one account,
unpaid balances may be transferred and consolidated to the Customer
account of EWSI's choice and without limiting any rights provided herein,
EWSI may exercise its rights under Articles 5 and 10.
3.2
Customer Application for Water Services
(a)
At the request of a Customer and upon fulfillment of all conditions set out in
these Terms and Conditions and in the Water Services Guidelines, EWSI
will install and maintain a Service Connection to a Customer's premises
abutting a street or right-of-way where there is a water main. Unless an
agreement between EWSI and a Customer specifically provides otherwise:
(i)
EWSI shall be and remain the owner of the Service Connection;
(ii)
the Customer shall be and remain the Owner of the Private Service
Line downstream of the Service Connection Point;
(iii)
EWSI shall be and remain the owner of all water Meters and other
measuring and monitoring devices associated with the Service
Connection, regardless of whether they are located upstream or
downstream of the Service Connection Point.
(b)
A Customer applying for Water Services involving a new Service
Connection shall supply information regarding the location of the premises
to be served, the manner in which the Service Connection will be utilized,
and any other information that may be reasonably required by EWSI.
(c)
Before making a decision on a Customer application involving a new
Service Connection, EWSI is allowed a reasonable time to verify the identity
of the Customer and/or the accuracy of the information provided, and may
require the Customer to sign a formal application for Water Services, in
writing, which may be on a standard form approved by EWSI.
(d)
For all commercial and industrial Customers, and for any other Customer
for whom provision of Water Services will involve installation of a new
Service Connection or construction of new Facilities or an extension to or
modification
of
the
Waterworks
System,
an
express
written
acknowledgement that the Customer has agreed to these Terms and
Conditions is required before EWSI will take any steps toward providing the
requested Water Services.
(e)
At EWSI's sole option, a Customer needing a new Service Connection or
construction of new Facilities or an extension to or modification of the
Waterworks System may be required to execute a Water Services
Agreement, before EWSI approves any design or construction work.
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Water Bylaw No. 19626
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(f)
Upon receipt of all required information, verification of the Customer's
identity and the accuracy of the information, and execution of any applicable
acknowledgement form or agreement, EWSI will:
(i)
advise the Customer whether and on what terms EWSI is prepared
to supply Water Services to the Customer;
(ii)
in the case of a Customer requiring a new Service Connection,
advise the Customer of the type and character of the Service
Connection it is prepared to supply to the Customer, and any
conditions (including without limitation, payments by the Customer)
that must be satisfied as a condition of installation of a Service
Connection and supply of Water Services.
3.3
Other Occupants Liability for Payment and Change of Customer of Record
Where the Customer of Record for a premise has vacated the premise or defaulted
on payment of a bill for Water Service, other occupant(s) of the premise who
continue to receive Water Service shall be deemed to be the Customer(s) and shall
be liable for payment for Water Service provided in accordance with Schedule 1.
When a prospective Customer is applying for Water Service or an existing
Customer has applied for the received Water Service at a premise and the
preceding Customer for the premise has a history of non-payment, EWSI may
request the prospective Customer or the current Customer to provide additional
information requested by EWSI to determine the identity, organization and/or
control of the person(s) occupying the premise, including, but not limited to, lease
agreements and records describing the organization and control of business
entities occupying the premise.
3.4
Rejection of Application for Water Services or Service Connection
EWSI may, without limitation, reject any Customer's request for a Service
Connection or for Water Services when:
(a)
the Customer does not have currently in effect all approvals that may be
required for the installation of the Service Connection;
(b)
the Customer refuses to enter into a Water Services Agreement or other
form of agreement acceptable to EWSI;
(c)
any representation made by the Customer to EWSI for the purpose of
obtaining a Service Connection, Water Services, or a continuation of Water
Services is, in EWSI's reasonably held opinion, fraudulent, untruthful or
misleading;
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(d)
the Customer has not, when requested by EWSI to do so, provided a signed
written application for Water Services;
(e)
the type of Water Services or Service Connection applied for is not available
or not normally provided by EWSI in the locality where the Water Services
or Service Connection is requested;
(f)
the requirements of the Water Services Guidelines have not been met;
(g)
the proposed Water Services or Service Connection, in EWSI's reasonably
held opinion, has unusual characteristics that might adversely affect the
quality of Water Services supplied to other Customers, public health or
safety, the health or safety of EWSI's personnel, or the safety or reliability
of any other Facilities or the Waterworks System;
(h)
a previous Customer at the site had a history of non-payment and EWSI
believes, on reasonable grounds, that the defaulting Customer would
continue to occupy the premises;
(i)
the Customer has an outstanding balance with EWSI for Water Services; or
(j)
the Customer has failed to provide the security required by EWSI.
3.5
Security Deposits
(a)
EWSI may at the time of a Customer's application for Water Services or at
any time thereafter request a Customer to supply information reasonably
required by EWSI to determine the Customer's credit history and/or credit
risk. If a Customer fails to supply such information EWSI may refuse to
supply, or discontinue supply of, Water Services to the Customer.
(b)
EWSI, in its sole discretion, may at the time of a Customer's application for
Water Services or at any time thereafter require the Customer to post a
security deposit or an increase to an existing security deposit in
circumstances that may include, without limitation, the following:
(i)
late payment by the Customer for Water Services or other services
provided by EWSI;
(ii)
the Customer has issued more than one cheque or pre-authorized
debit that has been returned for non-sufficient funds in any six month
period;
(iii)
there has been a significant increase in the Customer's rate of
consumption of water;
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(iv)
the Customer is applying for Turn On or for a new Water Services
after having previously been Turned Off from Water Services for non-
payment;
(v)
the Customer making the application for Water Service has a credit
rating that is not satisfactory to EWSI;
(vi)
the Customer is applying for a permit to use water from a fire hydrant;
or
(vii)
the Customer has a permit to use water from a fire hydrant and is
issued EWSI-owned equipment for use in connection with the
hydrants.
(c)
EWSI, in its sole discretion, may determine that a Customer is not required
to post a security deposit or is no longer required to maintain an existing
security deposit, in circumstances that may include, without limitation, the
following:
(i)
the Customer has a good payment history with EWSI;
(ii)
where a result satisfactory to EWSI is obtained from an external credit
check; or
(iii)
where the Customer provides to EWSI an indemnity bond or
irrevocable letter of credit from a financial institution satisfactory to
EWSI.
(d)
Unless extraordinary circumstances apply, the maximum security deposit
EWSI will require from a Customer for Water Services not involving a new
Service Connection is an amount equal to three times the amount EWSI
estimates will be the average monthly billing to the Customer for Water
Services. Notwithstanding this Section 3.5(d), if a Customer is required to
post a security deposit pursuant to Section 3.5(b)(vii) above, then such
amount shall be in addition to any other security deposit required under
Section 3.5.
(e)
A deposit made by a Customer may be returned to the Customer after a
satisfactory payment history over a period of 12 consecutive months or
when the Customer's Water Services are terminated and the Customer's
account is closed. Where a Customer's Water Services are terminated and
the Customer's Account is closed for non-payment, prior to any refund, the
deposit will be applied to the balance owing by the Customer to EWSI.
(f)
EWSI will pay to a Customer as soon as practicable after the end of each
calendar year, or after the Customer's Account is closed, simple interest on
the daily balance of any cash deposit held by EWSI in respect of the
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Customer. The interest rate applicable to such payments is the interest rate
specified under the Residential Tenancies Act, SA 2004, c R-17.1.
3.6
Customer Contracts
(a)
Water Services Agreement
EWSI may, in its sole discretion, require a Customer previously connected or
seeking to connect to the Waterworks System to sign a Water Services Agreement
in respect of a Service Connection, as a condition of receiving or continuing to
receive a Service Connection or Water Services.
(b)
Assignment of Contractual Obligations
All Water Services, whether or not they require EWSI's assignment consent, that
are properly assigned or otherwise transferred to a corporate Customer's affiliate
or successor taking over the operation of a Customer's business and operations
at premises subject to a pre-existing Account, shall be subject to the terms of the
Customer's Water Services Agreements and billing history. Any change in service
requirements as a result of such assignment or transfer shall be made in
accordance with these Terms and Conditions. The existing contractual
arrangements will remain in place until any new agreements have been approved
and accepted by both parties.
3.7
Authorizations and Approvals for Service Connection
The Customer shall be responsible for obtaining all permits, certificates, licenses,
inspections, reports, and other authorizations necessary for the installation and
operation of the Service Connection. EWSI shall not be required to commence or
continue installation or operation of a Service Connection unless and until the
Customer has complied with the requirements of all governmental authorities,
permits, certificates, licenses, inspections, reports and other authorizations, all
right-of-way agreements, and all of EWSI's requirements applicable to the
installation and operation of the Service Connection. EWSI reserves the right to
verify that all necessary authorizations have been obtained by Customers.
3.8
Temporary Water Service and Construction Water Service
(a)
Where EWSI reasonably believes that a requested Water Service will be
temporary, it may require the Customer requesting the Water Service to pay
to EWSI in advance of construction the estimated cost of the necessary
Facilities plus the estimated cost of installation and removal of Facilities,
less the value of any salvaged material.
(b)
EWSI will provide temporary, unmetered Water Service wherever
practicable to a Customer for purposes of facilitating construction of a new
development. The Customer will pay a rate, charge or fee for such Water
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Services based on the total cost of construction of the development, as
specified in the Price Schedule. A Customer who is receiving unmetered
Water Service for the construction phase of a development ceases to be
entitled to take unmetered Water Service at the construction rate and is
required to apply for metered Water Services when
(i)
a City occupancy permit is issued for the development; or
(ii)
the development is being used for its intended purpose;
whichever event occurs first.
(c)
Where a Customer fails to apply for metered Water Services as required by
this section, EWSI may bill the Customer retroactively for the unmetered
water as if it were metered Water Services from the date a City occupancy
permit was issued or the date upon which the development began to be
used for its intended purpose, whichever is earlier. EWSI shall determine
the
retroactive billing
by
reasonably estimating
the
Customer's
consumption.
3.9
Scheduling for Service Connection
EWSI shall schedule Customers for Service Connection in accordance with the
Water Services Guidelines, after:
(a)
the Customer has complied with EWSI's application requirements;
(b)
the Customer has complied with the requirements of all applicable
construction and safety standards, applicable legislation and regulations,
including City of Edmonton bylaws; and
(c)
the Customer's application for Water Services has been accepted by EWSI.
3.10 Customer to Notify EWSI of Changes
When a Customer has a change of name or contact information, (including without
limitation: mailing address, telephone number(s), e-mail address) the Customer
must immediately notify EWSI of such change. EWSI reserves the right to require
that such notification be made in writing
3.11 Customer Usage Information
(a)
EWSI shall provide standard Customer Usage Information to a Customer,
or to an agent acting on behalf of a Customer, upon request and in the case
of an agent only after receiving written consent to such disclosure from the
Customer in a form satisfactory to EWSI, for the 12-month period preceding
the date of the request or for such shorter period for which EWSI has
collected that information.
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(b)
EWSI shall not be obligated to provide Customer Usage Information for a
period greater than 24 months prior to the date of request. If a Customer
requests Customer Usage Information for any time earlier than 24 months
prior to the date of request, EWSI may in its sole discretion charge a fee for
retrieving and supplying the information requested.
ARTICLE 4 - WATER SERVICE REQUIREMENTS AND FACILITIES
4.1
Protection of EWSI's Facilities and Property of Other Customers
(a)
No Interference with Facilities
The Customer shall not install or allow to be installed on property owned or
controlled by the Customer any temporary or permanent structures, fences or
landscaping that could interfere with the proper and safe access to, or operation
of EWSI's Facilities or result in non-compliance with applicable statutes,
regulations, standards or codes.
Only an employee or authorized agent of EWSI shall remove, operate, or maintain
EWSI Facilities. A Customer shall not obstruct access to or interfere with or alter
any Meter, seal or other Facility or permit the same to be done by any person other
than an employee or authorized agent of EWSI. If a Customer or a person
authorized by a Customer fails to comply with this provision, the Customer is
responsible to pay the applicable Service Charge and the cost of repairing or
otherwise remedying any damage to or loss of Facilities located on the Customer's
premises or premises controlled by the Customer, unless caused by
circumstances, as determined in EWSI's sole discretion, to have been beyond the
Customer's control.
(b)
Protection of the Private Service Line, Equipment and Assets on
Customer's Property
The Customer is solely responsible to take all necessary measures to prevent
damage to the Private Service Line and any other equipment or assets connected
to the Facilities on the Customer's property, including the EWSI Meter, due to any
cause, including, without limitation, freezing and settlement or movement of the
structure or soil through which the Private Service Line passes. EWSI shall not be
liable for any repair, maintenance or replacement of any Private Service Line,
except where damage to a Private Service Line is caused by a deliberate or
negligent act of EWSI.
The Customer shall provide and maintain, at no cost to EWSI, the necessary space
and protective barriers to safeguard Facilities installed or to be installed upon the
Customer's premises. If the Customer refuses, EWSI may, at its option, provide
and maintain such protective barriers, and charge the Customer for these Water
Services. Such space, and protective barriers shall be in conformity with
applicable laws and regulations and subject to EWSI's approval.
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(c)
Compliance with Requirements and Use of Service Connection
The Customer shall ensure that the Private Service Line and any other equipment
or assets comply with the requirements of any applicable code or regulation and
with the Water Services Guidelines. The Customer shall not use a Service
Connection or any Water Services received in a manner so as to cause
interference with any other Customer's use of a Service Connection or Water
Services. At EWSI's request, a Customer shall take whatever action is required to
correct such interference or disturbance at the Customer's expense.
(d)
Customer to Pay Relocation Costs
The Customer shall pay all costs of relocating EWSI's Facilities at the Customer's
request, if such relocation is for the Customer's convenience, or if necessary to
remedy any violation of law or regulation caused by the Customer. If requested by
EWSI, the Customer shall pay the estimated cost of the relocation in advance.
(e)
Water Service to a New or Previously Unserviced Building on a Serviced
Lot by an Extension of Existing Water Services
A Customer may, at their own expense, provide Water Services to a new or
previously unserviced building on a serviced lot through an extension to an existing
Water Service provided that:
(i)
the extension does not cross the property line on which the existing
service is located;
(ii)
the connection to the Private Service Line occurs after the Meter;
(iii)
the water consumption for all of the buildings on the lot will be
measured through one Meter, and billed together through a single
account with EWSI's Billing Agent; and
(iv)
the Private Service Line must comply with the Alberta Safety Codes
Act, the National Plumbing Code of Canada and other applicable
legislation or codes.
(f)
Water Service to a New or Previously Unserviced Building on a Serviced
Lot by a New Service Connection
A Customer may, at their own expense, provide Water Services to a new or
previously unserviced building on a serviced lot through a new Service Connection
provided that:
(i)
each building on the lot has its own Meter, meter setting and unique
site address;
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(ii)
the new or previously unserviced building complies with the
requirements of Article 8.1(b)
(iii)
each Service Connection on the lot is connected to the Facilities by
a separate Private Service Line; and
(iv)
the Private Service Lines referred to in sub clause (iii) are not
interconnected.
(g)
Prohibited Extension of the Private Service Line, Piping, Equipment or
Assets
A Customer shall not extend or permit the extension of a Private Service Line or
any other customer-owned piping, equipment or other assets that are connected
directly or indirectly to the Waterworks System, beyond the separately titled lot or
parcel of land in respect of which they are used to supply Water Services through
a Service Connection Point.
ARTICLE 5 - EASEMENTS, RIGHTS-OF-WAY, AND USE OF AND ACCESS TO
FACILITIES
5.1
Easements and Rights-of-Way
At the request of EWSI a Customer shall grant or cause to be granted to EWSI,
without cost to EWSI, such easements or rights-of-way over, upon or under
property owned or controlled by the Customer as EWSI reasonably requires for
the construction, installation, maintenance, repair, and operation of the
Waterworks System.
5.2
Right of Entry
(a)
EWSI's employees, agents and other representatives shall have the right to
enter a Customer's premises at all reasonable times, or at any time during
an event of Force Majeure, for the purpose of installing, maintaining,
replacing, testing, monitoring, reading or removing EWSI's Facilities and for
any other purpose incidental to the provision of Water Services. A
Customer shall not prevent or hinder EWSI's entry to the Customer's
premises for any such purpose. Without limiting the generality of the
foregoing,
EWSI has the right to enter a Customer's premises at any reasonable hour
in order to:
(i)
install, inspect, test, read, repair, replace or remove Facilities;
(ii)
perform necessary maintenance to Facilities;
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(iii)
investigate or respond to a Customer complaint or inquiry;
(iv)
conduct an unannounced inspection where EWSI has reasonable
grounds to believe that theft of Water Services or interference with
Facilities (including but not limited to a water Meter) has occurred or
is occurring; and
(v)
take necessary corrective action to safeguard and maintain the
Waterworks System.
(b)
EWSI will make reasonable efforts to notify the Customer in advance of
entering a Customer's premises or to notify any other person who is at the
Customer's premises and appears to have authority to permit entry, except:
(i)
in cases of emergency;
(ii)
where entry is permitted by order of a court or other authority having
jurisdiction;
(iii)
where otherwise legally empowered to enter;
(iv)
where the purpose of the entry is in accordance with Section
5.2(a)(iv) and (v) of these Terms and Conditions.
(c)
EWSI may charge a "no access fee" sufficient to cover EWSI's reasonable
costs, if EWSI's lawful entry to a Customer's premises is prevented or
hindered, including without limitation where EWSI determines, in its sole
discretion, the access to be unsafe, whether by a Customer not keeping a
scheduled appointment or for any other cause.
5.3
Access to Waterworks System
(a)
A Customer shall be responsible for managing vegetation on the property
owned or controlled by the Customer and to maintain adequate clearances
to avoid interference with EWSI's Facilities.
(b)
A Customer shall not obstruct or hinder EWSI's free and direct access to
any Facility, including without limitation any Service Connection, water
main, valve, Curb Cock, fire hydrant, Meter or meter setting.
(c)
EWSI, in its sole discretion, may consider a safety issue as an obstruction
or a hindrance to access to any Facilities and may notify the Customer of
any conditions or actions required to enable access to the Facility.
(d)
Where a Customer contravenes any provision of Sections 5.1, 5.2 or 5.3
and fails to remedy such contravention within ten (10) days after receiving
from EWSI a notice in writing to do so, then in addition to any other legal
remedy available EWSI may take any steps necessary to remedy the
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contravention and may charge any costs of so doing to the Customer's
Account. These steps include, but are not limited to, turning off Water
Services in accordance with Article 10 and charging a monthly no-access
fee as set out in Schedule 1.
5.4
Customer Responsibility for Use of Facilities
(a)
A Customer shall not use the Waterworks System in a manner that
interferes with any other Customer's use of the Waterworks System. At
EWSI's request, the Customer shall take whatever action is required to
correct any interference, disturbance or adverse effect at the Customer's
expense.
(b)
No Customer shall install or allow any Cross Connection that could cause
or allow drinking water, in any part of the Waterworks System to become
contaminated or polluted in any way.
(c)
A Customer shall control Cross Connections by the installation,
maintenance and testing of approved backflow prevention measures on any
temporary or permanent connection to the Potable Water system, including
fire lines starting at the point of service from the public Potable Water
system and in a manner consistent with EWSI's Cross Connection Control
Procedure Guide ("CCC Guide") amended from time to time to reflect
changes to the industry standard and available on www.epcor.com.
(d)
A Customer must provide EWSI with 15 days advanced written notice of
any use of superchlorinated water within their Private Service Line or any
other customer-owned piping, equipment or other assets that are connected
directly or indirectly to the Waterworks System.
(e)
Where EWSI determines that a Cross Connection prohibited by this Section
exists, EWSI shall give notice to the Customer to correct the prohibited
Cross Connection at the expense of the Customer within the time specified
in the notice.
(f)
Where the Customer fails to correct the Cross Connection in accordance
with the notice, fails to allow EWSI to access the Cross Connection or where
a Customer fails to comply with the terms of EWSI's CCC Guide, in addition
to any other penalties, the Customer shall be subject to the following:
(i)
EWSI may Turn Off the prohibited supply of water for such time as
the Cross Connection continues however, if the prohibited supply of water
cannot, in EWSI's sole discretion, be turned off, EWSI may correct the
Cross Connection at the expense of the Customer, including charges for
estimated consumption; and/or
(ii)
one or all of the following penalties:
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Unauthorized Cross Connection
$1,500
Failure to install authorized backflow
preventer
$2,000
Failure to test a backflow preventer
$1,500
Failure to retain test records on site
$500
Failure to submit a passed backflow
preventer test report within 30 days
$500
Failure to submit a failed backflow
preventer test report within
2 days
$500
Failure to replace a failed backflow
preventer
within
96
hours
of
notification
$1,500
Failure to allow access to site
$500
(g)
A Customer will not use water from the Waterworks System, or allow water
obtained from the Waterworks System to be used:
(i)
in an unauthorized manner;
(ii)
in a manner that will impede water use by other Customer;
(iii)
unless an Account has been opened by the Customer;
(iv)
unless the water has first passed through a water Meter, except in
the case of unmetered Water Service in the construction phase of a
development only.
(h)
If EWSI finds any unauthorized use of the Service Connection or Water
Services or any tampering with a Meter, a seal or any other EWSI Facilities
or unauthorized connection or reconnection, theft, fraud, or any intentional
or unintentional use of water or Water Services whereby EWSI is denied full
compensation for the Water Services provided, EWSI may make changes
to its Meters, or other Facilities or take other corrective action required in
order to prohibit the unauthorized use of the Facilities.
(i)
Upon finding any unauthorized use of water, EWSI may Turn Off the Service
Connection immediately, without notice and shall charge the Customer all
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costs incurred in correcting the condition, in addition to any charges for
unmetered water consumed and any other rights and remedies which may
be available to EWSI.
(j)
A Customer that uses water in contravention of this Section shall pay the
following charges:
(i)
The applicable rate for the water used, in accordance with the Price
Schedule, and where necessary due to lack of metered data based
on an estimate by EWSI of the amount of water used;
(ii)
all costs incurred by EWSI in dealing with the contravention;
(iii)
any other charge, fee or penalty provided by the Price Schedule,
these Terms and Conditions and any applicable law or regulation.
ARTICLE 6 - WATERWORKS SYSTEM EXTENSIONS
6.1
Estimated Cost
Upon a Customer's request for a new or upgraded Service Connection involving
construction of new Facilities or an extension to the Waterworks System, EWSI
shall prepare a proposal outlining the estimated cost of the Service Connection
including all necessary new Facilities or extensions to the Waterworks System.
Where a Customer-requested new or upgraded Service Connection requires
cross-lot servicing, EWSI may in its sole discretion decline to construct the Service
Connection..
6.2
Agreement in Writing for Waterworks System Extension
A new or upgraded Service Connection involving new Facilities or an extension to
the Waterworks System shall not be constructed unless the Customer has
executed a Water Services Agreement for the proposal with EWSI.
6.3
Customer Payment for Waterworks System Extension Costs
Unless otherwise specified:
(a)
in a Water Services Agreement; or
(b)
under the provisions of a water main cost sharing program offered by EWSI;
the full cost of any new Facilities or extensions to the Waterworks System shall be
paid by the Customer whose new or upgraded Service Connection gives rise to
the need for the new Facilities or extension to the Waterworks System.
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6.4
Changes to Amount Payable by Customer
Following construction completion, and placing the new Facilities into pursuant to
Article 6 hereof, the amount payable by the Customer will be changed to the actual
full cost of the new Facilities. Where the actual full cost exceeds the estimate,
EWSI will provide the customer with a written explanation for the change.
ARTICLE 7 - WATER SERVICE CONNECTIONS
7.1
Engineering,
Design
and
Construction
Requirements
for
Service
Connections
(a)
Unless otherwise specified in a written agreement between EWSI and the
Customer, it is the Customer's responsibility to supply at the Customer's
cost:
(i)
any plans and engineering reports pertaining to the Service
Connection that EWSI may reasonably require, signed and sealed
by a Professional Engineer;
(ii)
an engineering report describing the design, construction and
materials proposed, including measures to prevent adverse effects
of contaminated soils, groundwater, or adverse soil conditions on the
Waterworks System;
(iii)
proof to EWSI's satisfaction, that the Service Connection and the
Private Service Line meet all requirements of these Terms and
Conditions, the Design and Construction Standards and the Water
Services Guidelines, and conform to the requirements of all
applicable legislation including municipal bylaws and regulations;
(iv)
in the case of a Service Connection that is 40 mm (1 ½ inches) or
larger in diameter, proof of satisfactory bacteriological test results for
the Water Service from a laboratory accredited to perform such tests
by the Province of Alberta, approved, signed and stamped by a
Professional Engineer.
(b)
The Customer shall be responsible for the installation and condition of the
Private Service Line and all other piping and equipment or any other assets
on the Customer's side of the Service Connection Point excluding the Meter
that is owned by EWSI.
(c)
The Customer shall determine whether he requires any devices to protect
his premises or property from damage that may result from the use of a
Service Connection or Water Services. The Customer shall provide and
install any such devices at the Customer's sole expense provided that they
do not obstruct or interfere with EWSI's Facilities.
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(d)
The Customer shall provide EWSI with written notice of plans to demolish a
structure within 5 days following the Customer's application for a demolition
permit for that structure from the City of Edmonton.
(e)
For the Customer sites described in sub-article 7.1(d), the Customer shall
ensure that its Private Service Line is comprised of materials as prescribed
in the Water Services Guidelines.
7.2
Multiple Dwellings
(a)
EWSI may require that each individual Dwelling within a Multiple Dwelling
be metered separately and that a separate Account be opened in respect
of each such Dwelling, regardless of the number of Service Connections
through which water is delivered to the Multiple Dwelling.
(b)
Where EWSI and a Customer enter into a Water Services Agreement or
other agreement in writing that provides for Water Service to a Multiple
Dwelling to be delivered through a single Service Connection and
measured by a single Meter at or downstream of that Service Connection
Point, the applicable multi-residential rate in the Price Schedule will apply
to the Water Service.
(c)
If a building has more than one self-contained unit, served by multiple
Private Service Lines or by a Private Service Line with multiple branches,
EWSI may require each self-contained unit to be metered separately and
an Account to be opened in respect of each such Meter with the appropriate
fire line and lawn services also put into Account.
ARTICLE 8 - METERS
8.1
Installation of Meters
(a)
Provision and Ownership
EWSI shall supply, install, and seal one or more Standard Meters for the purpose
of measuring the volume of water delivered to a Customer by way of a Service
Connection subject to the following exceptions:
(i)
a Customer may decline the installation of a Standard Meter on
request to EWSI provided that:
(a)
the Customer receives Water Services at a site that is a
Dwelling or Multiple Dwelling without a multiple-meter
installation; and
(b)
EWSI has regular, ongoing and safe access to the Non-
Standard Meter.
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(ii)
a Customer may request that a Standard Meter be replaced with a
Non-Standard Meter on written request to EWSI provided that:
(a)
the Customer receives Water Services at a site that is a
Dwelling or Multiple Dwelling without a multiple-meter
installation; and
(b)
EWSI has regular, ongoing and safe access to the Non-
Standard Meter.
The Standard Meter, Non-Standard Meter and related metering equipment shall
remain the sole property of EWSI, regardless of whether the Customer has paid or
reimbursed all or any part of EWSI's costs of supply and installation.
Any Customer that is subject to the exceptions listed in (i) and (ii) above shall be
required to pay the Non-Standard Meter Read Opt-Out Charge as set out in
Schedule 1. A Customer shall be required to pay the Non-Standard Meter
Installation Failure to Respond Charge as set out in Schedule 1 if the Customer
does not respond to EWSI's reasonable communication efforts, as determined by
EWSI, for the installation of the Standard Meter. Any Customer that is subject to
the exception listed in (ii) above shall be required to pay the Non-Standard Meter
Installation Charge as set out in Schedule 1.
A Customer at a site that is metered by a Non-Standard Meter that has declined
the installation of a Standard Meter may at any time request that EWSI install a
Standard Meter at that site.
(b)
Responsibility of Customer
Each Customer shall ensure that a location on or in the Customer's premises for
Meter installation is provided, complete with an EWSI approved meter setting, as
prescribed by Design and Construction Standards, and that safe and easy access
to the Meter is provided for the purpose of reading or servicing the Meter, in
accordance with all applicable requirements of the Water Services Guidelines as
amended from time to time. The Meter location shall provide protection from
freezing and physical damage. The Customer shall be liable for all Water Services
received in connection with a burst Customer Meter resulting from inadequate
protection.
All Meter installations, including placement, shall comply with EWSI's approved
meter settings as prescribed by the Design and Construction Standards. Where
the Customer fails to comply with the Design and Construction Standards, the
Customer shall be subject to Turn Off in accordance with Article 10.2.
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8.2
Access to Meters
EWSI may, at any reasonable time, access, read, inspect, replace, remove or test
a Meter installed on or in property owned or controlled by the Customer.
8.3
Meter Testing
(a)
At the request of a Customer, EWSI shall arrange for on-site Meter
verification and if necessary, shall arrange for a Meter to be tested by a
person qualified to perform such work. EWSI shall charge a fee for
responding to such Customer requests, as set forth in the Price Schedule.
If, upon verification and/or testing, the Meter is found to be recording
accurately (which for this purpose is defined as recording between 97% and
103% of actual consumption) then EWSI shall retain the fee. If the Meter is
found to be recording inaccurately, outside the limits of 97% to 103%, then
EWSI will refund the fee to the Customer and make adjustments to previous
billings for Water Services, as required.
(b)
EWSI may at any time inspect, replace or test any Meter, on its own
initiative, without a Customer request. In such case no fee is payable by
the Customer.
8.4
Circumvention of Meter
If under any circumstances, a person other than an employee or agent of EWSI,
prevents a Meter from accurately recording the total volume of water supplied,
EWSI may Turn Off the Water Services or take any other appropriate actions to
ensure accurate operation of the Meter. In the foregoing circumstances EWSI may
estimate the quantity of water supplied but not recorded by the Meter. The
Customer shall pay the cost of the estimated water consumption plus all costs
related to the investigation and resolution of the matter.
8.5
Changes to Metering Equipment
(a)
Upon receipt of a written or verbally recorded request by a Customer, EWSI
may provide metering services, other than standard metering service, in its
discretion, acting reasonably, and may charge separate fees for such
services. Following EWSI's acceptance of such a request, EWSI shall
supply, install, test, replace and maintain the requested metering
equipment. The Customer shall bear the cost of providing and installing the
requested metering equipment, and the costs of operation and
maintenance.
(b)
The Metering equipment shall become the property of EWSI and will be
maintained by EWSI. EWSI shall bill the Customer prior to installation and
the Customer shall prepay the cost of installation at least fifteen (15)
Business Days prior to proposed installation date. If payment is not received
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by fifteen (15) Business Days prior to the proposed installation date, EWSI
shall have no obligation to proceed with the installation.
8.6
Stop and Waste Valves
It is the Customer's responsibility to ensure that the site's stop and waste valve is
fully operational prior to the start of any metering services including, without
limitation, installation, replacement, removal or testing of Meters.
ARTICLE 9 - CHANGES TO SERVICE CONNECTIONS OR OTHER FACILITIES
9.1
Requirement to Give Notice of Changes to Water Service Requirements
A Customer shall give to EWSI reasonable prior notice, written or verbally
recorded, of any requested change to a Service Connection, to enable EWSI to
determine whether or not it can accommodate such revised Water Service without
changes to other EWSI Facilities.
9.2
Customer to Bear Cost of Changes to EWSI Facilities
If EWSI determines that any modifications, extensions or additions are required to
existing Facilities to accommodate:
(a)
a Customer's request for change to a Service Connection; or
(b)
any material change to a Customer's consumption of water or use of Water
Services, regardless of whether the Customer requests a change to the
Service Connection
the Customer is obligated to pay the full cost of such modifications, extensions or
additions to Facilities, unless otherwise specified in a Water Services Agreement
or under the provisions of a water main cost sharing program offered by EWSI.
9.3
Adjustment of Curb Cock Casing to Grade
Upon the request of the Customer, EWSI shall within a reasonable time adjust a
Curb Cock casing to grade at no charge. The Customer shall be responsible for
any loss or damages arising from a Curb Cock casing protruding above grade,
where no request for adjustment has been received by EWSI, or where a
reasonable time for EWSI to complete the adjustment has not elapsed.
ARTICLE 10 - WATER SERVICE TURN OFF AND TURN ON
(a)
A Turn Off does not remove the water present in a Customer's Private
Service Line, equipment or other assets downstream of the Service
Connection Point. It is the Customer's responsibility to drain or to otherwise
protect the private assets in a manner suitable for the Customer's purposes
following the Turn Off.
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(b)
It shall be the Customer's responsibility to monitor the Turned Off supply for
residual flow of water and to take any measures necessary to accommodate
with any residual flow.
10.1 Turn Off at Customer Request
(a)
Temporary Turn Off
Upon the request of the Customer and subject to payment of the applicable
Water Services Turn On/Turn Off Charge(s), EWSI may temporarily Turn
Off any Service Connection, provided that:
(i)
the Customer is obligated to pay any costs incurred by EWSI as a
direct result of a Customer's idle Service Connection that will not
otherwise be recovered;
(ii)
the Customer is obligated to pay for services and associated fees
and charges as required by City of Edmonton Bylaw 13777, as
amended;
(iii)
upon a request to restore Water Service, the Customer is obligated
to pay any applicable charges outlined under section 10.3; and
(iv)
if the Service Connection remains Turned Off for more than twelve
(12) months, it will be considered permanently Turned Off and all
costs related to providing a new Service Connection will apply to any
request from the same or any other Customer to restore the Service
Connection.
(b)
Permanent Turn Off
If a Customer requests that a Service Connection be permanently Turned
Off, or if a permanent Turn Off is deemed to have occurred pursuant to
Section 10.1(a)(iv), the Customer billing for that Water Service will be
finalized. At the discretion of EWSI, the Facilities provided by EWSI will be
removed provided that the Customer remains obligated to pay for services
and associated fees and charges as required by City of Edmonton Bylaw
13777, as amended.
If the Customer subsequently requests that the Service Connection be
restored, the Customer must pay all costs associated with the original Turn
Off, removal of the Facilities and restoration of the Service Connection.
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10.2 Turn Off by EWSI
(a)
Turn Off without Notice
If EWSI believes there is any actual or potential danger to life or property,
or in any other circumstances which in EWSI's sole judgement require such
action, EWSI has the right to withhold Turn On or to Turn Off a Customer's
Service Connection without prior notice to the Customer. More specifically,
and without limitation of the foregoing, EWSI may exercise this right in the
event that:
(i)
in the opinion of EWSI, the Customer has permitted the Private
Service Line or any other Customer owned equipment or assets to
become hazardous or to fail to comply with applicable law, standards
and codes and/or EWSI requirements, or if the use of the Service
Connection may cause damage to any other Facilities;
(ii)
in the opinion of EWSI, the Private Service Line, or any other
Customer owned equipment or assets have or will become unsafe or
defective. In this event, the Service Connection may not be restored
until the Customer owned assets are approved by the appropriate
authority;
(iii)
EWSI discovers or suspects theft by the Customer of any Water
Services or EWSI Facilities;
(iv)
EWSI discovers or suspects any tampering with a Meter, a seal or
any other EWSI Facilities;
(v)
EWSI requires access to change its Service Connection, Meter or
any other equipment to deliver Water Services in a manner
consistent with these Terms and Conditions of Service; or
(vi)
the Customer changes requirements for a Service Connection or
Water Services without the permission of EWSI.
When the reason for Turn Off is a concern for the health or safety of the
Customer, EWSI's employees or agents, or the general public, EWSI will
Turn On the Water Service only when the health or safety concern is
resolved and when the Customer has provided, or has paid EWSI's costs
of providing, services, permits, authorizations, devices or equipment as may
be necessary to resolve the health or safety concern.
(b)
Turn Off with Notice
EWSI may withhold Turn On or may Turn Off a Customer's Service
Connection (without prejudice to any of EWSI's other remedies) after
Schedule 2
Terms and Conditions of Water Service
Water Bylaw No. 19626
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providing forty-eight (48) hours advance notice to the Customer, as
applicable, in the following circumstances:
(i)
if the Customer fails to pay any amount due under these Terms and
Conditions, except when the Customer has formally initiated a
dispute of the amount due, in writing;
(ii)
as required by law;
(iii)
if the Customer is in violation of any of these Terms and Conditions
or any of the terms of a Water Services Agreement with EWSI;
(iv)
any other circumstances that EWSI determines, in its sole discretion,
acting reasonably, require the withholding Turn On or Turn Off of the
Service Connection upon forty-eight (48) hours notice.
(c)
If a Customer's Service Connection is subject to a Turn Off pursuant to this
Section 10.2(a), EWSI shall provide a written explanation to the Customer
within a reasonable time after Turn Off, including the reason for Turn Off
and the actions required for Turn On.
10.3 Turn On of Water Service
Before EWSI Turns On or restores Water Service, the Customer shall:
(a)
pay any amount owing to EWSI including written off accounts;
(b)
pay a Turn On charge in an amount set out in the Price Schedule; and
(c)
be in compliance with these Terms and Conditions or any of the terms of a
Water Services Agreement with EWSI.
10.4 Removal of Facilities
Upon termination of Water Service, EWSI shall be entitled to remove any of its
Facilities located upon the property of the Customer and to enter upon the
Customer's property for that purpose.
ARTICLE 11 - CLOSING AN ACCOUNT
The Customer shall pay all fees and charges remaining on the account including
all Water Services provided up to the time of the Customer's requested end-of-
service date and any further fees and charges that accrue prior to the point at
which the site is enrolled with a subsequent Customer.
ARTICLE 12 - GENERAL RESTRICTIONS AND PROHIBITIONS
(a)
Except for water obtained from the Waterworks System which has been
enhanced or altered in a lawful manner for resale, no Customer or other
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Water Bylaw No. 19626
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person shall resell water obtained from the Waterworks System to any other
person except in accordance with the terms and conditions of an executed
written agreement with EWSI.
(b)
No Customer or other person shall construct or allow to be constructed
more than one Service Connection to any premises without prior written
consent of EWSI.
(c)
A Private Service Line must not cross from one separately titled property to
another separately titled property even if these properties are owned by the
same person. This includes properties on which buildings straddle existing
property lines.
(d)
No Customer or other person shall install or cause to be installed a branch
line or tap between a Meter and the Service Connection.
(e)
No person shall take or use water from the Waterworks System in
contravention of an Order issued pursuant to the provisions of Section 14.6
of these Terms and Conditions.
ARTICLE 13 - LIABILITY AND INDEMNIFICATION
13.1 Limitation of EWSI Liability
(a)
Notwithstanding any other provision of these Terms and Conditions or any
provision of any agreement between EWSI and a Customer relating to the
provision of Water Services (an "EWSI Agreement") EWSI, its directors,
officers, agents, employees and representatives ("EWSI Parties") shall not
be liable to the Customer, its directors, officers, agents, employees and
representatives ("Customer Parties") for any loss, injury, damage, expense,
charge, cost or liability of any kind, including without limitation, liability for
nuisance or any other tort that does not require a finding of intention or gross
negligence, suffered or incurred by the Customer Parties, or any of them,
whether of a direct, indirect, special or consequential nature, however or
whenever caused, and whether in any way caused by or resulting from the
acts or omissions of the EWSI Parties, or any of them, except for direct
property damages incurred by the Customer as a direct result of a breach
of these Terms and Conditions or applicable EWSI Agreement or other act
or omission by an EWSI Party, which breach or other act or omission is
caused by the gross negligence or intentional tort of such EWSI Party.
(b)
Any liability under this Section will be limited to an amount in proportion to
the degree to which the EWSI Party is determined to be at fault. For the
purpose of the foregoing and without otherwise restricting the generality
thereof, "direct property damage" shall not include loss of revenue, loss of
profits, loss of earnings, loss of production, loss of contract, cost of capital,
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Water Bylaw No. 19626
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and loss of use of any facilities or property, or any other similar damage or
loss whatsoever.
(c)
For greater certainty and without limiting the generality of the foregoing,
EWSI is not liable for any loss, damage or physical harm to any person
(except where caused by the gross negligence or intentional tort of an EWSI
Party) and arising from or caused directly or indirectly, in whole or in part,
by:
(i)
any substandard condition or quality of water caused by any thing
occurring downstream of a Service Connection Point;
(ii)
any failure, defect, fluctuation, reduction or interruption in the
provision of Water Services by EWSI to its Customers, whether
resulting from the break or malfunction of any watermain, service,
Meter, Private Service Line or attachment, or from the interruption in
or cessation of water supply in connection with the repair or proper
maintenance of the Waterworks System or for purposes of water
conservation of for any other cause.
(d)
All limitations, protections and exclusions of liability contained in any
provincial or federal legislation are in addition to and not in derogation of or
substitution for the limitations of EWSI's liability contained in these Terms
and Conditions.
13.2 Release
Subject to Section 13.1 above, none of the EWSI Parties (as defined above) will
be liable to any of the Customer Parties (as defined above) for any damages,
costs, expenses, injuries, losses, or liabilities suffered or incurred by the Customer
Parties or any of them, however and whenever caused, and each Customer Party
hereby forever releases each of the EWSI Parties from any liability or obligation
in respect thereof.
13.3 EWSI Not Liable to Customer
For greater certainty and without limitation to the provisions of Sections 13.1 and
13.2, EWSI Parties shall not be liable to a Customer for any damages of any kind
(except to the extent the damages are caused by the gross negligence or
intentional tort of an EWSI Party) caused by or arising from any EWSI Party's act
in compliance with, or as permitted by, these Terms and Conditions, a Water
Services Agreement, or any legal or regulatory requirement related to provision of
Water Services.
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Water Bylaw No. 19626
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13.4 Customer Liability
(a)
In addition to any other liability provisions set out in these Terms and
Conditions or any provision in a Water Services Agreement or any other
agreement between a Customer and EWSI, a Customer Party (as defined
above) shall be liable for any damages, costs, expenses, injuries, losses,
or liabilities suffered or incurred by EWSI Parties (as defined above),
whether of a direct or indirect nature, caused by or arising from any acts or
omissions of an Customer Party that result in a breach ("Breach") of these
Terms and Conditions or the applicable agreement, or any negligent or
wilful acts or omissions of harm of a Customer Party whether or not they
constitute a Breach.
(b)
A Customer shall indemnify and hold EWSI and its employees and agents
harmless from and against any claim (including any claim by another
Customer of EWSI) for any loss, damage, expense, charge, cost (including
legal fees), fine, penalty or other liability of any kind suffered or incurred by
EWSI arising out of or in any way connected with
(i)
any failure by the Customer to comply with these Terms and
Conditions,
(ii)
any damages to EWSI's Facilities or the facilities of another
Customer caused by equipment installed or actions taken or failed to
be taken by the Customer;
(iii)
any claim, damages, or loss suffered by the Customer as a result of
any act or omission of the Agent acting for such Customer.
(c)
Any claim by a Customer for direct losses, damages, expenses, charges,
costs or other liabilities not barred or restricted under these Terms and
Conditions must be communicated in writing to EWSI within 180 days from
the date of occurrence of the incident giving rise to the claim or the date on
which the Customer ought reasonably to have become aware of the
occurrence or incident, failing which EWSI shall have no liability or
responsibility whatsoever to the Customer in respect of the claim.
13.5
Force Majeure
(a)
Force Majeure Relief
If an event or circumstance of Force Majeure occurs that affects EWSI's ability to
provide a Service Connection or Water Services, EWSI's obligations and
responsibilities hereunder and under any agreement relating to Service
Connections or provision of Water Services, so far as they are affected by the
Force Majeure or the consequences thereof, shall be suspended until such Force
Majeure or the consequences thereof are remedied and for such period thereafter
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Water Bylaw No. 19626
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as may reasonably be required to restore the Service Connection or Water
Services. The Minimum Charge, if applicable, will continue to be payable during
the period in which EWSI claims relief by reason of Force Majeure.
(b)
Notice
EWSI shall where practicable give notice of an event of Force Majeure to
Customers affected and shall where practicable give notice to Customers affected
when the Force Majeure event ceases to prevent performance of EWSI's
obligations.
(c)
Obligation to Remedy
EWSI shall promptly remedy the cause and effect of the Force Majeure insofar as
it is reasonably able to do so.
(d)
Strikes and Lockouts
Notwithstanding any other provision of these Terms and Conditions, the settlement
of any strike, lockout or other industrial disturbance shall be wholly in the discretion
of EWSI and EWSI may settle such strike, lockout or industrial disturbance at such
time and on such terms and conditions as it may deem appropriate. No failure or
delay in settling such strike, lockout or industrial disturbance shall constitute a
cause or event within the control of EWSI or deprive EWSI of the benefits of this
Section 13.5.
ARTICLE 14 - ADDITIONAL PROVISIONS RELATING TO WATER SERVICES
14.1 Ownership of Facilities
EWSI remains the owner of all Facilities necessary to provide Water Services to
Customers, to and including the Service Connection point, unless a written
agreement between EWSI and a Customer specifically provides otherwise.
Payment made by a Customer for costs incurred by EWSI in installing Facilities
does not entitle the Customer to ownership of any such Facilities, unless a written
agreement between EWSI and the Customer specifically provides otherwise.
14.2 Special Provisions with Respect to City of Edmonton
(a)
EWSI may appoint the City's Infrastructure Services as its sub-contractor
or agent for provision of some or all Service Connections required to be
carried out by EWSI, provided however that EWSI may rescind or modify
the scope of such appointment at any time, and provided also that such
appointment does not have the effect of making these Terms and
Conditions applicable to the City's Infrastructure Services.
(b)
The City shall not be obligated to pay EWSI for any water supplied by EWSI
to the City for firefighting purposes.
Schedule 2
Terms and Conditions of Water Service
Water Bylaw No. 19626
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14.3 Proper Use of Water Services
The Customers assume full responsibility for the proper use of the Service
Connection and Water Services provided by EWSI and for the condition, suitability
and safety of any and all Facilities on the Customer's premises or on premises
owned by the Customer or premises controlled but not owned by the Customer.
The Customer shall be liable for any loss, damage, expense, charge, cost or other
liability of any kind, whether to EWSI, its agents or employees, EWSI property or
otherwise, arising directly or indirectly by reason of
(a)
the routine presence of water under pressure in the Waterworks System,
(b)
the routine use of water delivered through the Waterworks System,
(c)
the Customer's improper or negligent use of water or Water Services or
Facilities, or
(d)
the negligent acts or omissions or wilful acts or omissions of the Customer
or any person permitted on the Customer's property.
14.4 Compliance with Applicable Legal Authorities
EWSI and all Customers are subject to, and shall comply with, all applicable
federal, provincial and local laws, and all applicable orders or other actions of
governmental authorities having jurisdiction. EWSI's obligation to provide or
continue to supply a Service Connection or Water Services or to Turn Off a Service
Connection or otherwise terminate Water Services, in respect of any Customer, is
subject to the condition that all requisite governmental and regulatory approvals
for the supply or continued provision of the Service Connection or Water Services
or for their Turn Off or termination are obtained and in force.
14.5 Interference with EWSI's Property
No one other than an employee or authorized agent of EWSI shall be permitted to
remove, operate, or maintain Meters and other Facilities owned by EWSI. A
Customer shall not interfere with or alter Meters, seals, or other Facilities or permit
the same to be done by any person other than the authorized agents or employees
of EWSI.
14.6 Water Service Interruptions and EWSI Obligation to Respond
(a)
While EWSI takes all reasonable efforts to guard against Water Services
interruptions, it does not guarantee uninterrupted Water Services or any
particular standard of Water Services. EWSI shall at any time, without
liability whatsoever to any Customer, have the right to discontinue or
otherwise curtail, interrupt or reduce Water Services to Customers
whenever EWSI reasonably determines, or when EWSI is directed by an
Schedule 2
Terms and Conditions of Water Service
Water Bylaw No. 19626
36 of 37
authority having jurisdiction, that such discontinuance curtailment,
interruption or reduction is:
(i)
necessary to facilitate construction, installation, maintenance, repair,
replacement or inspection of any of EWSI's Facilities;
(ii)
necessary to facilitate a Customer's construction, installation,
maintenance, repair or replacement of its infrastructure used to
receive Water Services;
(iii)
pursuant to non payment of amounts due and payable on a
Customer's Account;
(iv)
necessary to maintain safety and reliability of the Waterworks
System; or
(v)
due to any other reason including: dangerous or hazardous
circumstances, emergencies, forced outages, the need to restrict or
regulate water consumption for purposes of conservation of water,
shortages or potential shortages of water supply, or Force Majeure.
(b)
EWSI shall use reasonable efforts to;
(i)
provide notice of any Water Services reduction or interruption;
(ii)
minimize such interruption duration and occurrences;
(iii)
schedule planned interruptions as much as possible at times
convenient to Customers; and
(iv)
restore extended Water Service interruptions due to water main
breaks, plugged or collapsed water lines or other reasons as soon
as practicable.
(c)
EWSI is obligated to make reasonable efforts to respond to a Customer
requested service call within a reasonable time, and to minimize Water
Service interruptions to Customers. The Customer shall pay the cost of a
Customer-requested service call and all related work if the cause of the
problem is outside the Waterworks System and is not the direct result of an
act or omission of an employee, contractor or agent of EWSI that is grossly
negligent or an intentional tort.
(d)
Either EWSI or the City, or both of them jointly, may at any time issue an
Order directing all Customers to cease or restrict use of water from the
Waterworks System in the manner and for the period of time specified in
the Order, and may cause such Order to be publicly disseminated via print
or electronic media or by posting on the websites of EWSI or the City. A
Schedule 2
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Water Bylaw No. 19626
37 of 37
Customer is deemed to have received notice of such Order and to be aware
of its content 24 hours after it is publicly disseminated, or at such sooner
time as a copy of the Order is delivered to the Customer's service address
as shown in the Customer's account by an employee, agent or other
representative of EWSI or of the City.
14.7 Assignments
(a)
A Customer shall not assign any of its rights or obligations under these
Terms and Conditions or a Water Services Agreement or any other
agreement with EWSI relating to a Service Connection or Water Services
without obtaining any necessary regulatory approvals and EWSI's approval
where required in such agreement. No assignment shall relieve the
Customer of any of its obligations under these Terms and Conditions until
such obligations have been assumed by the assignee and EWSI has
agreed to the assignment and novation. Any purported assignment by a
Customer in violation of this section shall be void.
(b)
EWSI may assign all or any part of its rights or obligations under these
Terms and Conditions or a Water Services Agreement, or any entitlement
to payment under any Customer Account, to any Person with or without
notice to the Customer.
14.8 No Waiver
The failure of EWSI or a Customer to insist upon strict performance of any
provision of these Terms and Conditions or a Water Services Agreement or any
other agreement between EWSI and the Customer relating to a Service
Connection or Water Services, or to take advantage of any of its rights arising
therefrom, shall not be construed as a waiver of any such provisions or the
relinquishment of any such right or rights. No provision of these Terms and
Conditions or a Water Services Agreement or any other agreement between EWSI
and a Customer relating to a Service Connection or Water Services shall be
deemed to have been waived, and no breach thereof shall be deemed to have
been excused, unless such waiver or consent to excuse is in writing and signed by
the party claimed to have waived or consented to excuse.
14.9 Law
These Terms and Conditions and any Water Services Agreement or other
agreement between EWSI and a Customer relating to a Service Connection or
Water Services shall be governed by the laws of the Province of Alberta and the
federal laws of Canada applicable in the Province of Alberta, without regard to
principles of conflicts of law. Any legal proceedings arising in connection with these
Terms and Conditions or any other agreement relating to a Service Connection or
Water Services shall be brought in the courts of the Province of Alberta.
Schedule 4
Pro-forma Annual Water Rate Filing
Table of Contents
Residential Water Service ............................................................... 1
Multi-Residential Water Service ..................................................... 2
Commercial Water Service ............................................................. 3
Recycled Water Service .................................................................. 4
Fixed Monthly Water Service Charges........................................... 5
Service Charges .............................................................................. 6
Account Application Charge .......................................................... 6
Customer Rebate for Water Services .......................................... 11
20 Water System Service Quality Measures ............................ 12
Pro-Forma Auditor's Report ......................................................... 14
Rate Sheet 1
Waterworks Bylaw No. 19626
Page 1 of 14
Residential Water Service
Applicable
To all domestic water service customers within the city of
Edmonton
A domestic service is defined as a service supplied to
premises used primarily for domestic purposes, where no
more than four separate dwelling units are metered by a
single water meter and the service line to the premises is
not greater than 50 millimeters in diameter.
If a business is conducted from premises that otherwise fall
within the above definition of a domestic service, this
Residential Water Service rate will apply; provided,
however, that if the portion of the premises from which the
business is conducted is separately metered, then a
Commercial Water Service rate will apply to that portion of
the premises.
Rate
Fixed Monthly Service Charge
See Fixed Monthly Water Service Charges
Consumption Charge
0 m3 - 10.0 m3
$ per m3
10.1 m3 to 35.0 m3
$ per m3
Over 35.0 m3
$ per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$
20 mm
$
25 mm
$
40 mm
$
50 mm
$
75 mm
$
100 mm
$
150mm
$
200 mm
$
250mm
$
300 mm
$
Effective Dates
These rates effective [select applicable date: April 1, 20
to March 31, 20; or April 1, 2027 to December 31, 2027]
are subject to change in future years under the terms of this
bylaw.
Rate Sheet 2
Waterworks Bylaw No. 19626
Page 2 of 14
Multi-Residential Water Service
Applicable
To all multi-residential service customers within the city of
Edmonton
A multi-residential service is defined as a service supplied
to premises used primarily for domestic purposes; where
more than four separate dwelling units are metered by a
single water meter.
If a business is conducted from premises that otherwise fall
within the above definition of a multi-residential service, this
Multi-Residential Water Service rate will apply; provided,
however, that if the portion of the premises from which the
business is conducted is separately metered, then a
Commercial Water Service rate will apply to that portion of
the premises
Rate
Fixed Monthly Service Charge
See Fixed Monthly Water Service Charges
Consumption Charge
0 m3 - 25 m3
$ per m3
25.1 m3 - 100 m3
$ per m3
100.1 m3 - 1,000 m3
$ per m3
Over 1,000 m3
$ per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$
20 mm
$
25 mm
$
40 mm
$
50 mm
$
75 mm
$
100 mm
$
150mm
$
200 mm
$
250mm
$
300 mm
$
Effective Dates
These rates effective [select applicable date: April 1, 20
to March 31, 20; or April 1, 2027 to December 31, 2027] are subject to change
in future years under the terms of this bylaw.
Rate Sheet 3
Waterworks Bylaw No. 19626
Page 3 of 14
Commercial Water Service
Applicable
To all commercial, industrial and institutional customers
within the city of Edmonton
To all water customers not otherwise defined as Residential
Water Service, Multi-Residential Water Service or Recycled
Water Service customers per Part I of this Schedule or as
hydrant or truck fill service water customers per Part III of
this Schedule.
Rate
Fixed Monthly Service Charge
See Fixed Monthly Water Service Charges
Consumption Charge
0 m3 - 25.0 m3
$ per m3
25.1 m3 - 100.0 m3
$ per m3
100.1 m3 - 1,000.0 m3
$ per m3
1,000.1 m3 - 5,000.0 m3
$ per m3
Over 5,000 m³
$ per m3
Public Fire Protection Monthly Charge
Meter Size
Monthly Charge
15 mm
$
20 mm
$
25 mm
$
40 mm
$
50 mm
$
75 mm
$
100 mm
$
150mm
$
200 mm
$
250mm
$
300 mm
$
Effective Dates
These rates effective [select applicable date: April 1, 20
to March 31, 20; or April 1, 2027 to December 31, 2027]
are subject to change in future years under the terms of this
bylaw.
Rate Sheet 3
Waterworks Bylaw No. 19626
Page 4 of 14
Recycled Water Service
Applicable
To all customers within the city of Edmonton receiving
Recycled Water supplied to EWSI from a third-party utility
provider located outside the municipal boundaries of the city
of Edmonton.
Rate
Each customer under this rate is required to enter into a
water services agreement with EWSI and the third-party
utility provider. The rate will be determined in accordance
with the terms of the water services agreement entered into
between the customer, EWSI and the third-party utility
provider. The rate will be determined on an annual basis,
reflecting the sum of:
1. The tariff paid by EWSI to the third party utility provider
for the Recycled Water ultimately supplied to the
customer; and
2. Costs incurred by EWSI directly associated with this rate
class, as specified in the water services agreement,
including franchise fees which will only be applicable on
the portion of costs directly incurred by EWSI.
Annual Rate $
Rate Sheet 4
Waterworks Bylaw No. 19626
Page 5 of 14
Fixed Monthly Water Service Charges
Applicable
To all metered water customers within the city of Edmonton
municipal boundaries.
Rate
Fixed Monthly Water Service Charge
Meter Size
Monthly
Charge
15 mm
$
20 mm
$
25 mm
$
40 mm
$
50 mm
$
75 mm
$
100 mm
$
150mm
$
200 mm
$
250mm
$
300 mm
$
Effective Dates
These rates effective [select applicable date: April 1, 20
to March 31, 20; or April 1, 2027 to December 31, 2027]
are subject to change in future years under the terms of this
bylaw.
Rate Sheet 5
Waterworks Bylaw No. 19626
Page 6 of 14
Service Charges
Account Application Charge
Applicable
To all customers who apply for a new account or change
accounts for water service within the city of Edmonton
boundaries.
Rate
$
Meter Installation or Removal Charge
Applicable
To all customers, but most commonly for seasonal
customers for whom a meter is removed and installed
annually, and for customer-initiated connection and
disconnection of water meters and/or associated metering
devices.
Rate
Up to 25 mm meter
$
40 mm to 50 mm meter
$
Over 50 mm meter
Actual Cost
Seasonal meters
Actual Cost
Meter Test Charge
Applicable
To all customers who request that their EWSI water meter
be tested and the results of the test indicate that the meter
is operating within prescribed standards.
Rate
Up to 25 mm meter
$
40 mm to 50 mm meter
$
Over 50 mm meter
Actual Cost
Off-Cycle Meter Read Charge
Applicable
To all customers who require a meter reading on a date
other than their regularly scheduled monthly meter read
date.
Rate
$
Non-Standard Meter Read Opt-Out Charge
Applicable
To all customers who decline the installation of a Standard
Meter.
Rate
$ per month
Rate Sheet 5
Waterworks Bylaw No. 19626
Page 7 of 14
Non-Standard Meter Installation Failure to Respond Charge
Applicable
To all customers that fail to respond to notices to install a
Standard Meter.
Rate
$ per month
Non-Standard Meter Installation Charge
Applicable
To all customers who after installing a Standard Meter
revert back to a Non-Standard Meter.
Rate
$
Damage Repair Charge
Applicable
To all customers for whom EWSI must repair or replace
damaged water valves, meters, remote meter reading
devices or other EWSI equipment or appurtenances, where
the equipment or appurtenance is under the customer's
care or has been operated or interfered with by the
customer.
Rate
Actual Cost plus $
Tampering Charge
Applicable
To all customers for whom EWSI must investigate, repair,
or replace damaged water infrastructure as a result of
unauthorized use or tampering.
Rate
Cost to repair plus $
Thawing of Frozen Services Charge
Applicable
To all customers who require thawing of frozen services.
Rate
First visit
no charge
Second visit
$ per hour
Missed Appointment Charge
Applicable
To all customers who do not keep a scheduled appointment
for any EWSI representative.
Rate
$ per missed appointment
Rate Sheet 5
Waterworks Bylaw No. 19626
Page 8 of 14
EWSI Missed Appointment Credit
Applicable
For instances in which EWSI does not keep a scheduled
appointment for a customer without giving reasonable
notice.
Rate
$ credit to customer per missed appointment
No Access Charge
Applicable
To all customers who do not allow access by EWSI to
install, inspect, test, maintain, repair, investigate, replace or
remove Facilities, including reading a Meter, for a period of
6 consecutive months.
Rate
$ per month
Customer Locate Fee
Applicable
To all customers who fail to notify EWSI that they have
taken possession of a site and EWSI is required to conduct
searches to identify the customer.
Rate
$
Hydrant Permit Charge
Applicable
To all customers who obtain water service through fire
hydrants.
Rate
Hydrant Application Fee, annual, per permit
$
Hydrant Meter Service Charge $ per month
Consumption Charge
All consumption will be charged at the current and effective
rate for Part I Multi-Residential Water Service Consumption
Charge for 0 m3 -100.0 m3, as updated annually.
Construction Service Charge
Applicable
To all customers who obtain water at a site during the
construction period, prior to the premises going into account
for billing.
Rate
$/ $1000 of construction cost
Rate Sheet 5
Waterworks Bylaw No. 19626
Page 9 of 14
Service Connection Fee
Applicable
The fee for a new water service installation is calculated on
a cost of service basis in accordance with the Water
Services Guidelines.
Rate
Cost of service
Water Service Turn-On / Turn-Off Charge
Applicable
To all customers requesting a water service be turned on or
off (excludes turn-on related to non-payment on account).
Rate
During regular hours
$1 per site visit
Required outside regular working hours $2 per site visit
Required within 48 hours of request
$3 per site visit
1.
Customer will receive a $ credit if turn off and turn on service
can be scheduled and completed in one site visit.
2.
Customer will receive a $ credit if turn off and turn on service
can be scheduled and completed in one site visit.
3.
Customer will receive a $ credit if turn off and turn on service
can be scheduled and completed in one site visit.
Water Service Turn-On Charge, After Turn-off for Non Payment
Applicable
To all customers who require a water service to be turned on
after having been turned-off due to non-payment on account.
Rate
During regular hours
$ per site visit
Required outside regular working hours $ per site visit
Required within 48 hours of request
$ per site visit
Fire Protection Service
Applicable
To all customers within the city of Edmonton who receive
standby water service to their private fire protection
installations.
Rates
Fixed Monthly Private Fire Protection Service Charges
Fire Line Service
Monthly
50 mm
$
100 mm
$
Rate Sheet 5
Waterworks Bylaw No. 19626
Page 10 of 14
150mm
$
200 mm
$
250mm
$
300 mm
$
Truck Fill Service
Applicable
To all customers who obtain water from a truck fill site within
the city of Edmonton municipal boundaries.
Rate
Account Application Fee
$
Consumption Charge
$ per m3
Effective Dates
These Part III Service Charges effective [select applicable
date: April 1, 20 to March 31, 20; or April 1, 2027 to
December 31, 2027] are subject to change in future years
under the terms of this bylaw.
Rate Sheet 6
Waterworks Bylaw No. 19626
Page 11 of 14
Customer Rebate for Water Services
Applicable
To all metered water customers within the city of Edmonton
in the event that the Water System Service Quality does not
meet the standard performance level.
Rebate
Customer Rebate
Meter Size
Rebate
15 mm
$
20 mm
$
25 mm
$
40 mm
$
50 mm
$
75 mm
$
100 mm
$
150mm
$
200 mm
$
250mm
$
300 mm
$
Effective Dates
The total penalty for the year will be applied as a rebate to
customer water bills in the year immediately following the
performance year.
Waterworks Bylaw No. 19626
February 16, 2021
Page 12 of 13
20 Water System Service Quality Measures
Description
Performance
Standard
Actual
Performance
Points
Earned
Water Quality Index
99.7 %
Customer Service Index
Post Service Audit Factor
75.0 %
Home Sniffing Factor
94.4 %
Response Time Factor
25
Planned Construction Impact Factor
95.8%
Total Customer Service Index
System Reliability and Optimization Index
Water Main Break Factor
365
Water Main Break Repair Duration
Factor
95.4 %
Water Loss Factor
1.23
System Energy Efficiency Factor
281
Total System Reliability and Optimization
Index
Environmental Index
Water Conservation Factor
16.8
Environmental Incident Factor
5
Solids Residual Management Factor
120
Total Environmental Index
Safety Index
Near Miss Reporting Factor
550
Worksite Inspection Factor
1,032
Lost Time Frequency Factor
0.40
All Injury Frequency Factor
1.00
Total Safety Index
Aggregate Points Earned (sum of all the above indices)
Waterworks Bylaw No. 19626
Page 13 of 14
Description
Performance
Standard
Actual
Performance
Points
Earned
Points Required at Performance Standard
100.0
Points Above / (Below) Performance Standard
Water System Service Quality Penalty, If Any
This page sets out Water System Service Quality Measures for the period April 1, 2022 to
December 31, 2027.
Waterworks Bylaw No. 19626
Page 14 of 14
Pro-Forma Auditor's Report
AUDITOR'S REPORT ON RATE SHEETS 1, 2 ,3, 4, 5 AND 6
To the Senior Vice President, EPCOR Water Services Inc.
We have audited the rates for fixed monthly service charges, consumption
charges, public fire protection charges, service charges and the customer
rebates included in Rate Sheets 1, 2, 3, 4, 5 and 6 (hereinafter referred to as
the "Rate Sheets") of EPCOR Water Services Inc. ("EWSI") for the 20xx
Annual Water Rate Filing calculated in accordance with City of Edmonton
Bylaw 19626 EPCOR Water Services. EWSI management is responsible for
the preparation and fair presentation of the financial information in the Rate
Sheets. Our responsibility is to express an opinion on this financial information
based on our audit.
We conducted our audit in accordance with Canadian generally accepted
auditing standards and in conformance with the International Standards for the
Professional Practice of Internal Auditing. Those standards require that we
plan and perform an audit to obtain reasonable assurance whether the
financial information contained in the Rate Sheets is free of material
misstatement. Such an audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the Rate Sheets.
In our opinion, the Rate Sheets for the 20xx Annual Water Rate Filing present
fairly, in all material respects, the rates for fixed monthly service charges,
consumption charges, public fire protection charges, service charges and the
customer rebates effective [select applicable date: April 1, 20xx to March 31
20xx; or April 1, 2027 to December 31, 2027], calculated in accordance with
City of Edmonton Bylaw 19626 EPCOR Water Services Bylaw.
It is understood that this report has been prepared to facilitate EWSI's reporting
as required by Bylaw 19626 and it is not to be referred to or relied upon for any
other purpose.
(signed).............................................
Chartered Professional Accountants
City
Date