By-Law 2-2019 Water By-Law — full text

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## MUNICIPALITY OF NORTH CYPRESS-LANGFORD ## By-law No. 2/2019 BEING A BY-LAW OF THE MUNICIPALITY OF NORTH CYPRESS-LANGFORD TO ESTABLISH WATER RATES FOR THE LANGFORD WATER UTILITY. WHEREAS The Municipality of North Cypress-Langford has undertaken a water rate study for the Langford Water Utility that indicates water rates require to be increased; AND WHEREAS, subject to The Public Utilities Board Act, Section 232(1) provides that a council may pass by-laws for municipal purposes respecting the following matters: public utilities. AND WHEREAS, Section 232(2) provides that without limiting the generality of Subsection (1), a council may in a by-law passed under this Division: d) establish fees or other charges for services, activities or things provided or done by the municipality or for the use of property under the ownership, direction, management or control AND WHEREAS it is deemed advisable to provide rates for January 1, 2020, January 1, 2021 the Langford Water Utility and to provide for the collection thereof; and January 1, 2022 and thereafter to be paid by persons to whom water service is supplied by NOW THEREFORE THE COUNCIL OF THE MUNICIPALITY OF NORTH CYPRESSLANGFORD IN SESSION DULY ASSEMBLED, HEREBY ENACTS A BY-LAW AS FOLLOWS: 1) THAT all accounts for minimum quarterly charges for metered services for the Langford Water Utility as set forth in the Schedule of Quarterly Rates shall be billed quarterly. Consumers shall pay for water service supplied to them by the Utility at the rates and terms set out in Schedule "A" attached hereto and forming part of this by-law. 2) THAT The Municipality of North Cypress-Langford reserves the right to discontinue the supply of water for fountains, jets, hoses and sprinklers, or to limit the hours for use of the same, whenever, at the discretion of Council it is in the best interests of the public to do so. THAT the meter shut off valve inside premises serviced with water by The Municipality of North Cypress-Langford's Utility, shall be readily accessible and not used by the owner except for the protection of the premises. No person shall tamper with the meter or cause the water supply to bypass the meter. All pipes and valves inside the premises shall be kept in good repair by the owner or occupant. Any damage through neglect or otherwise, by a contractor for the owner or occupant, to the water service pipes from the street to the premises including the meter shall be the responsibility of the owner or occupant. THAT no person shall wilfully or maliciously hinder or cause to hinder The Municipality of operation and maintenance of the water system. North Cypress-Langford or its representative in the exercise of their duties in relation to the 5) THAT any person violating any provision of this by-law shall: a) be guilty of an offence and, upon conviction, liable to a fine not exceeding five hundred dollars ($500) and costs for each violation; b) be liable to The Municipality of North Cypress-Langford for any expense, loss or damage suffered by the Municipality as a result of the violation; c) be liable for the repairs and costs of the repairs to the system as a result of the violation. If that person is in default of effecting the repairs, the Municipality may affect the repairs and charge the cost thereof to that persons, or add the cost to property taxes and collect those property taxes in the same manner as other property taxes. 6) This by-law and rates for January 1, 2020, January 1, 2021 and January 1, 2022 and thereafter, shall come into force and be effective on, from and after both approval of the Public Utilities Board of Manitoba and receipt of third and final reading thereof. 7) That By-law Number 03/10 of the former Rural Municipality of Langford be repealed as of Mariary 1, 2020 and upon final approval of this Bylaw by the Public Wilties Board of PASSED AND ENACTED BY THE MUNICIPALITY OF NORTH CYPRESS-LANGFORD IN COUNCIL DULY ASSEMBLED THIS 13th day of January, 2020 MUNICIPALITY OF NORTH CYPRESS-LANGFORD  Chief Administrative Officer Read a first time this 8th day of April, 2019. Read a second time this 13th day of May, 2019. Read a third time this 13t day of January, 2020.  ## Order No. 196/19 MUNICIPALITY OF NORTH CYPRESS-LANGFORD LANGFORD WATER UTILITY REVISED RATES FOR JANUARY 1, 2020, JANUARY 1, 2021, AND JANUARY 1, 2022 AND ACTUAL OPERATING DEFICITS FOR 2013, 2015, 2016, AND 2017 ## DECEMBER 23, 2019 BEFORE: Shawn McCutcheon, Panel Chair Carol Hainsworth, C.B.A., Panel Member 330, avenue Portage, pièce 400 Winnipeg (Manitoba) Canada R3C OC4 www.pubmanitoba.ca Room 400 - 330 Portage Avenue Winnipeg, MB R3C OC4 www.pubmanitoba.ca   ## Table of Contents Executive Summary 1.0 Background 2.0 Water Supply/Distribution Unaccounted for Water A Application 3.0 Contingency Allowance and Utility Reserves Working Capital Surplus/Deficit............. Cost Allocation Methodology.. Board Findings... 4.0 .......·.12 IT IS HEREBY ORDERED THAT: .... 5.0 15 SCHEDULE A Page 2 of 19 Order No. 196/19 December 23, 2019  Boards  1.0 Executive Summary By this Order, the Public Utilities Board (Board) approves the revised water and wastewater rates for the Municipality of North Cypress-Langford (Municipality), Langford Water Utility (Utility) effective January 1, 2020, January 1, 2021, and January 1, 2022. The approved rates are as follows: ## Current By-Law January 1, January 1, January 1, 03/10 $17.00 $2.6459 $2.0994 $54.04 $16.71 $3.50 $3.14 $65.71 $16.42 $4.35 $4.18 $77.32 $16.14 $5.21 $5.21 $89.08 Quarterly Service Charge Water (per cubic meter) - Over 175 Water (per cubic meter) - First 175 Minimum Quarterly Charge* *Based on 14 cubic meters Details of other rates may be found in the attached Schedule A. Rationale for the Board's decisions may be found under the heading Board Findings below. ## 2.0 Background The Municipality operates the Utility, which purchases water from the Town of Neepawa and provides water services to 120 customers. Rates were last finalized for the Utility in 2011, effective October 1, 2010, January 1, 2011, and January 1, 2012. The Utility previously had a three-step rate structure that was compressed into two steps in 2012. Page 3 of 19 Order No. 196/19 December 23, 2019   Public ## Water Supply/Distribution The water lines were installed in 1999 and some additional connections have occurred since that time. ## Unaccounted for Water remedy. The acceptable percentage of unaccounted for water is 10%, based on industry standards. If the percentage is above this amount, the applicant is to explain why and provide a plan to The Municipality's rate study notes unaccounted for water in 2018 was 25%. The Municipality's plan is to review quarterly billing volumes versus water purchase volumes to better track unaccounted for water on an ongoing basis. The Municipality will also request the Town of Neepawa to check the calibration of the mainline water meter used to calculate water purchases for the Utility to ensure its accuracy. ## 3.0 Application On May 27, 2019, the Municipality applied for revised water rates, to be effective January 1, 2020, January 1, 2021, and January 1, 2022 as set out in By-Law No. 2/2019 having had first reading April 8, 2019. The application was supported by a rate study prepared by the Municipality's consultant. A Public Notice of Application was issued on May 29, 2019 allowing for any questions or comments with respect to the proposed rate increases to the Board and/or the Municipality on or before June 28, 2019. No comments were received from ratepayers. Page 4 of 19 ## Order No. 196/19 December 23, 2019  Régie When reviewing an application the Board can either: hold a public hearing at which the applicant can present its case and customers can present their concerns; or where it is deemed to be in the best interests of a utility and its customers, the Board can review the application using a paper review process without holding a public hearing. The paper review process considers all written materials submitted by the Utility and the public, as well as any information requests and responses between the Board and the Utility. This process may reduce regulatory costs to the Utility.  A public hearing process allows the Utility and the public the opportunity to review the application and address any concerns with the Board present. Whenever reasonable, the board will review the application using a paper review process, which saves the cost of a public hearing process. The Board has chosen a paper review process for the Municipality's application. The rates were calculated based on the following projections using an annual inflation rate of ## 2% in all calculations: Page 5 of 19 Order No. 196/19 December 23, 2019   | | 2022 | 8,497 | 8,497 | 748 748 | 7,749 | 3,252 92,696 | 40,129 | 30,205 166,282 174,031 | |--------------------------------------------------------------------------------------------------|---------------------------------|--------------------------------|-----------|------------------------------------------|-------------------------------------------|-----------------|--------------------------------------------|------------------------------------------| | 2021 | Forecast 8,330 | 8,330 | 748 | 748 7,582 | 3,188 | 90,879 | 39,342 30,205 | 163,614 171,196 | | 2020 | 8,167 | 8,167 | 748 | 748 7,419 | 3,125 | 89,097 | 38,570 30,205 | 160,416 167,835 | | Schedule of Utility Rate Requirements - Langford Water Utility 2020 to 2022 Budget Forecasts ($) | General Expenses Administration | Total General Expenses Revenue | Penalties | Total General Revenues Net Costs General | Water Expenses Purification and Treatment | Water Purchases | Transmission and Distribution Amortization | Net Rate Costs Water Net Operating Costs | Inadequate Utility rates have resulted in past and projected operating deficits. The proposed Utility rate increases are necessary to provide adequate income to recover all of the costs required to operate the Utility. ## Contingency Allowance and Utility Reserves As per the Board's Water and Wastewater Rate Application Guidelines, a yearly allowance equal to 10% of the variable operating costs is recommended for a contingency allowance. The RM has included a contingency allowance of $13,608. The Municipality advises there are no capital projects identified in the Utility's five-year capital plan therefore no transfer to the Utility reserve included in the Municipality's application. ## Order No. 196/19 December 23, 2019  Utilities  Public ## Working Capital Surplus/Deficit Board Order No. 93/09 established that utilities should maintain a minimum working capital surplus, in an amount equal to 20% of annual expenses. The working capital surplus/deficit is defined as the Utility fund balance, excluding any capital related items plus Utility reserves. As per the 2017 Audited Financial Statements, the most recent information available, the working capital surplus for the Utility at December 31, 2017 was: | 2016 $914,138 952,354 | | 159,013 $120,797 | 155,354 $31,071 | |--------------------------------------------------------------|---------------------|----------------------------------------------------------------|-------------------------------------------------------| | 2017 $869,601 937,324 | | 162,327 $94,604 | 152,155 $30,431 | | Utility Fund Surplus/Deficit Deduct: Tangible Capital Assets | Add: Long-Term Debt | Add: Utility Reserves Equals Working Capital Surplus (Deficit) | Operating Expenses 20% of Operating Expenses (Target) | The Utility currently exceeds the Board minimum working capital surplus of 20%. ## Cost Allocation Methodology The Board requires all municipal governments to review the costs shared between its general operations and the Utility, and to allocate appropriate and reasonable costs to the Utility, based on a policy known as a Cost Allocation Methodology. This allocation must be submitted to the Board for approval and cannot be changed without receiving approval from the Board. The Board's requirements regarding cost allocation methodologies can be found in Board Order No. 93/09. The Municipality's administration cost allocation is proposed to be based on 2% of Financial Plan General "At Large" Government Services less assessment and grants expenses as follows: ## Page 7 of 19 December 23, 2019 ## Order No. 196/19  Board roadwork costs may be allocated to the Utility.)  | Municipality of North Cypress-Langford - Langford Water Utility Allocation Plan for Non-Direct Shared Services (see Note 1) as at March, 2019 | Options 2.0% of general legislative expenses excluding assessment and grant expenses. Meter Reading - N/A Drive by reading done by public works staff- minimal time and no charge to Utility. 2.0% of audit costs | 8.0% of office costs, utilities 2.0% of printing, postage, and | stationary. No charge to utility for public works vehicle. | Utility operator is a local plumber who has certification and is hired on an hourly basis as needed. | There is no charge to the Utility for the Public Works Building use. | | NIA | | | |-------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------|-----------------------------------------|------------------------------------------------------------------------------------------------------|------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Municipality of North Cypress-Langford - Langford Water Utility Allocation Plan for Non-Direct Shared Services (see Note 1) as at March, 2019 | | | | | | | | Based on actual costs Direct charge (dedicated | consulting) | | Municipality of North Cypress-Langford - Langford Water Utility Allocation Plan for Non-Direct Shared Services (see Note 1) as at March, 2019 | Category Sub-category 1.0 Administrative Staff 1.1 Billing services - meter reading to receipting and collection. | 1.2 Accounting/ auditing/ including bylaw making and enforcement. 1.3 Common office space | 1.4 Office overheads (telephone, photocopier, computer, etc.) 2.0 Operating, construction and | maintenance costs 2.1 Vehicle - fuel, maintenance, lease costs, capital costs | 2.2 Labor - full time, part time, on call, sick time, vacation (see Note 2) | 2.3 Public works building and property. | 2.4 Road repairs and alike Based on actual costs (see Note 3) 3.0 Major projects Interest/ financing | Labor External costs | Note 1 - Allocation must be updated periodically to reflect impacts of inflation. Note 2 - Including salaries and benefits. Note 3 - If a project involves work benefitting both the Utility and general operations the costs may be shared (i.e. If reconstructing a road and replacing services at the same time, a portion of the | ## Page 8 of 19 ## Order No. 196/19 December 23, 2019  Régie Utilities  ## Deficits By law, Manitoba utilities are not allowed to incur deficits. In the event that a deficit does occur, the Utility is required by The Municipal Act to obtain Board approval for both the deficit and recovery methodology as soon as it is known. On May 17, 2019 the Municipality submitted a Deficit Application requesting approval of Actual Operating Deficits of $(81,319) for 2013, $(88,365) for 2015, $(4,037) for 2016, and $(29,888) for 2017 [or a total four-year deficit of $(203,609)] and forecasted deficits of $(23,873) for 2018, $(56,281) for 2019, $(38,226) for 2020, and $(12,387) for 2021 [or a total four-year deficit of $(130,767)]. The Municipality is requesting the total $(334,376) eight-year deficit be recovered from the Utility's Working Capital Surplus. ## 4.0 Board Findings The Board has reviewed the application and the projections presented by the Municipality in its rate application and notes the calculations used to formulate the Utility's rates are not consistent with Public Utilities Board Guidelines, but instead have been designed to phasein rates to mitigate rate-shock and high year-over-year rate increases. The Board also notes, this methodology for calculating the rates requested are forecast to result in forecasted deficits of $(23,873) for 2018, $(56,281) for 2019, $(38,226) for 2020, and $(12,387) for 2021 or a total four-year deficit of $(130,767). The Board notes the Utility has sufficient working capital surplus to provide for the forecasted 2018 through 2021 deficits and therefore finds this methodology acceptable and approves the water rates as applied for by the Municipality. The Board notes, however use of this rate setting methodology requires diligent year-over-year monitoring of the Utility's budget. Page 9 of 19 Order No. 196/19 December 23, 2019  Régie The Board varies the Municipality's Deficit Application and approves the four-year actual operating deficits of $(81,319) for 2013, $(88,365) for 2015, $(4,037) for 2016 and $(29,888) for 2017 or a total four-year deficit of $(203,609) to be recovered from the Utility's accumulated surplus. The Board directs the Municipality to file Deficit Applications and recovery methodology with the Board accordingly for any and all future year deficits as soon as they are known.  The Board notes the Utility has experienced several operating deficits since 2013 and has depleted its working capital surplus to absorb these deficits. The Board is concerned by these deficits and the Municipality's lack of urgency in correcting the financial course of the Utility. The continued use of the working capital surplus to absorb further, future year deficits does not provide relief to ratepayers, it simply defers the financial consequences of inadequate rate setting and diminishes the effectiveness of the user pay principle. The Board approves the revised cost allocation methodology and reminds the Municipality this methodology must be used consistently; any changes to the new, revised cost allocation methodology require Board approval. The Board requires the Municipality to review its water and wastewater rates for the Utility for adequacy and file a report with the Public Utilities Board, as well as an application for revised rates (if required) on or before December 31, 2022. The Board commends the Municipality on its plan to compress the two-step rate schedule to ## a single rate by 2022. It has been eight years since the Municipality has submitted a rate application to the Board, which has resulted in multi-year deficits. In the Board's view the period between rate reviews is too long. Regular rate reviews submitted every three years, as per the Board's Guidelines, protect the financial position of the Utility and may reduce the need for substantial rate increases in one year. In some cases, the additional cost of a rate rider becomes necessary to recover utility deficits. ## Order No. 196/19 December 23, 2019  Régie It is the Utility's responsibility to review the rates and ensure rates are adequate to recover the cost of service being provided to ratepayers. Ratepayers are generally more tolerant of regular, smaller increases. The Municipality needs to be much more diligent in conducting regular rate reviews of its revenue requirements.  The Board has not received the Municipality's Audited Financial Statements and reminds the Municipality Audited Financial Statements are to be reported no later than June 30 of the following year. The Board also reminds the Utility up-to-date Audited Financial Statements are required for both the Municipality to accurately forecast Utility rate requirements and for the Board to analyse Rate Applications. Failure to provide up-to-date Audited Financial Statements with future Rate and/or Deficit Applications may result in the Application being rejected by the Board. The Board directs the Municipality to submit its 2018 Audited Financial Statements as soon as they are available. The Board is concerned with the high percentage of water loss (25% in 2018). The Board commends the Municipality on developing a plan to remedy unaccounted for water and strongly encourages the Municipality to continue to implement solutions accordingly to bring the level closer to the acceptable percentage of 10%. ## Pass Through Rate Approval Request The Board grants approval of the Municipality's request to allow for pass through rate increases resulting from any increases in the wholesale rate set by the Neepawa Water and Wastewater Utility. Pass through rate increases are typically used when a Board regulated utility purchases water from another Board regulated utility. The Board will require the Utility to follow the requirements for pass through rate increases as established in section 3.10 of Board Order No. 124/09, with the addition of a 90-day notice period for ratepayers. The process to be followed is as follows: ## Page 11 of 19 ## Order No. 196/19 December 23, 2019  Régie Step 1. The Municipality shall consider the implication of any increase in wholesale water rates approved by the MWSB for the Utility, and determine whether or not the increase needs to be passed on to its ratepayers to maintain the adequacy of rates.  Step 2. If the cost increase is to be reflected in the rates of the Utility, and with the one exception that changes in the rate of water losses in the system may also be included, the Municipality need only inform its ratepayers/customers and the Board of the pass through rate change, with a minimum of 90 days notice. This Notice must include information for ratepayers on their ability to respond to the Board regarding the increase. Step 3. If rates are to change for any other reason or in any amount other than the exact wholesale increase, the Municipality must make application to the Board, which may decide to proceed to hear the application by way of a paper-based process or by way of an oral public hearing. Step 4. For such pass through rate changes, the Municipality shall file an amended rate ByLaw with the Board, along with a copy of the Notice provided to ratepayers. ## 5.0 IT IS HEREBY ORDERED THAT: 1. The revised water and wastewater rates for the Municipality of North CypressLangford, Langford Water, BE AND ARE HEREBY APPROVED in accordance with the attached Schedule A, effective January 1, 2020, January 1, 2021, and January 1, 2022. 2. The request to pass through wholesale water price increases from the Neepawa Water Utility, using the steps as outlined in this Board Order, for the Langford Water Utility, BE AND ARE HEREBY APPROVED. 3. The cost allocation methodology for shared services as submitted by the Municipality of North Cypress-Langford BE AND IS HEREBY APPROVED. Page 12 of 19 ## Order No. 196/19 December 23, 2019   4. The Municipality of North Cypress-Langford is to provide a notice of the decisions found in this Order to its customers as soon as possible, with a copy provided to the ## Public Utilities Board. 5. The Municipality of North Cypress-Langford amend its water and wastewater rate By-Law to reflect the decisions in this Order and submit a copy to the Board once it has received third and final reading. 6. The Municipality of North Cypress-Langford review its water and wastewater rates for the Langford Water Utility for adequacy and file a report with the Public Utilities Board, as well as an application for revised rates if required, by no later than December 31, 2022. 7. The Deficit Application by the Municipality of North Cypress-Langford BE AND IS ## HEREBY VARIED. 8. The 2013 actual operating deficit of $(81,319), 2015 actual operating deficit of $(88,365), 2016 Actual Operating Deficit of $(4,037), and 2017 actual operating deficit of $(29,888) when calculated for regulatory purposes, incurred in the Municipality of North Cypress-Langford, Langford Water Utility, is HEREBY APPROVED to be recovered from the Utility's Accumulated Surplus Account, effective the date of this Order. 9. The Municipality of North Cypress-Langford file a Deficit Application and recovery methodology for any and all future year deficits as soon as they are known. 10. The Municipality of North Cypress-Langford provide a copy of the Audited Financial Statements for 2018 as soon as they are available. Page 13 of 19 ## Order No. 196/19 December 23, 2019   Board decisions may be appealed in accordance with the provisions of Section 58 of The Public Utilities Board Act, or reviewed in accordance with Section 36 of the Board's Rules of Practice and Procedure (Rules). The Board's Rules may be viewed on the Board's website at www.pubmanitoba.ca. Fees payable upon this Order - $650.00 THE PUBLIC UTILITIES BOARD "Shawn McCutcheon" Panel Chair "Frederick Mykytyshyn" Assistant Associate Secretary Certified a true copy of Order No. 196/19 issued by The Public Utilities Board Page 14 of 19  Order No. 196/19 December 23, 2019  Board  ## SCHEDULE A MUNICIPALITY OF NORTH CYPRESS-LANGFORD ## LANGFORD WATER UTILITY WATER UTILITY RATES BY-LAW NO. 2/2019 SCHEDULE OF QUARTERLY RATES 1. Schedule of Commodity Rates & Quarterly Service Charge All Water Consumption First 175 Cubic Meters per quarter Over 175 Cubic Meters per quarter Quarterly Service Charge ## January 1, 2020 ## Cubic Meters per quarter $3.50 $3.14 $16.71 Minimum Charges per Quarter Notwithstanding the rates set forth in paragraph 1, all customers will pay the applicable minimum charges per quarter set out below, which includes the water allowance as listed. | Water | Commodity Total Quarterly | Minimum | $65.71 $114.71 | $212.71 | $506.71 | | $1,178.71 | | |----------|-----------------------------|------------|------------------|-----------|-----------|----------|-------------|--------| | Water | | Charge | $98.00 | $196.00 | $490.00 | $49.00 | $1,162.00 | | | Customer | Service | Charge | $16.71 $16.71 | $16.71 | $16.71 | | $16.71 | | | | Included | | | | | 14 | 350 | | | Water | | (C.M.) | 28 | 56 | 140 | | | | | | | Meter Size | | 1 inch | | | | | | | | | | | 1½ inch | | | | | | | | | | | 5/8 inch | | | | | | | | | | | 2 inch | ¾ inch | ## a) Water Customers Order No. 196/19 December 23, 2019   Publices ## January 1, 2021 Quarterly Service Charge 1. Schedule of Commodity Rates & ## Cubic Meters per quarter $4.35 All Water Consumption First 175 Cubic Meters per quarter $4.18 Over 175 Cubic Meters per quarter ## $16.42 ## Quarterly Service Charge Minimum Charges per Quarter Notwithstanding the rates set forth in paragraph 1, all customers will pay the applicable minimum charges per quarter set out below, which includes the water allowance as listed. | Water | Commodity Total Quarterly | $77.32 | $138.22 | $260.02 | $625.42 | | | | | |----------|-----------------------------|----------|-----------|-----------|-----------------------------|--------|----------|--------|--------| | Water | Charge | $60.90 | | | $609.00 $1,492.75 $1,509.17 | | | | | | Customer | Charge | $16.42 | $121.80 | $243.60 | $16.42 | | | | | | | Service | | $16.42 | $16.42 | | | | $16.42 | | | Water | | | | | | | | | | | | (C.M.) | | | | | | | | | | | | 5/8 inch | | | | | | | | | | Included | | | | 350 | | | | | | | Meter Size. | | | | | | | | | | | | | | | | ¾ inch | | 2 inch | | | | | | | | | | | | 1 inch | | | | | | | | | 1 ½ inch | | | ## a) Water Customers ## January 1, 2022 Quarterly Service Charge 1. Schedule of Commodity Rates & ## Cubic Meters per quarter $5.21 ## $16.14 All Water Consumption All Water Consumed ## Quarterly Service Charge Notwithstanding the rates set forth in paragraph 1, all customers will pay the applicable 2. Minimum Charges per Quarter listed. minimum charges per quarter set out below, which includes the water allowance as ## Page 16 of 19 ## December 23, 2019 ## Order No. 196/19  Boaties  | Water | Commodity Total Quarterly | Minimum $89.08 | $162.02 | $307.90 | $745.54 | | $1,839.64 | |----------------|-----------------------------|------------------|-----------|-----------|-----------|--------|-------------| | Charge | | | | | | | | | Customer Water | | $72.94 | $145.88 | $291.76 | $729.40 | | $1,823.50 | | | Service | Charge $16.14 | $16.14 | $16.14 | $16.14 | | $16.14 | | | Included | 14 | 28 | | 140 | | 350 | | | | | ¾ inch | | | | | | (C.M.) | | | | | | | | | Water | | | | | | | | | | | 5/8 inch | | | | | | | Meter Size | | | | | | | | | | | | | | 1½ inch | 1 inch | | | | | | | | | | 2 inch | ## a) Water Customers ## The following clauses take effect January 1, 2020: 3. Service to Customers Outside Utilit's Limits The Council of the Municipality of North Cypress-Langford may sign Agreements with customers for the provision of water services to properties located outside the boundaries of Langford Water Utility. Such Agreements shall provide for payment of the appropriate rates set out in this Schedule, as well as a surcharge, set by Resolution of Council, which shall be equivalent to the frontage levy, general taxes, and special taxes for Utility purposes in effect at the time or may be in effect from time to time, and which would be levied on the property concerned if it were within Langford Water Utility boundaries. In addition, all costs of connecting to the Utility's mains, and installing and maintaining service connections, will be paid by the customer. Billings And Penalties Accounts shall be billed quarterly based on water used. A late payment penalty charge billing due date. The due date will be at least fourteen (14) days after the mailing of the of 1.25% compounded monthly shall be charged on the dollar amount owing after the bills. Disconnection and Reconnection The Public Utilities Board has approved the Conditions Precedent to be followed by the Municipality with respect to disconnection of service for non-payment including such matters as notice and the right to appeal such action to The Public Utilities Board. A copy of the conditions precedent is available for inspection at the Municipality's office. ## paid. There shall be an activation and termination fee of $50.00 charged to the consumer for each occurrence when municipal staff or a municipal contractor must attend to the service. Any service disconnected due to non-payment of account shall not be reconnected until all arrears, penalties, and a reconnection fee of $50.00 have been Page 17 of 19 Order No. 196/19 December 23, 2019  Utilities  [Public All requests for new water service connections are subject to availability of water supply and negotiating of an easement agreement with the Municipality. New Water Connections The standard water service from the water main in the street boundary shall be a 19mm standardized pipe, a 19mm curb stop and a curb stop box. 7. Liability for Charges Pursuant to Section 252(2) of The Municipal Act, the amount of all outstanding charges for water services, including fines and penalties, are a lien and charge upon the land serviced, and may be collected in the same manner in which ordinary taxes upon the land are collectible, and with like remedies. 8. Water Allowance Due to Line Freezing That in any case where, at the request of Council, a customer allows water to run continuously for any period of time to prevent the water lines in the water system from freezing, the charge to that customer for the current quarter shall be the average of the billings for he last two previous quarters to the same customer, or to the same premises if the occupant has changed. 9. Water Meters Water meters are owned by the Municipality, but are the responsibility of the utility customer to maintain. If the water meter is broken, frozen, etc., the utility customer will be billed for a new meter at the current cost of replacement. ## 10. Meter Testing That in any case where a utility customer requests that a meter be tested for accuracy, the customer will provide the Municipality with a deposit of $100. The Municipality will then remove the subject meter and send it to an independent lab for testing. If the meter is found to be faulty, all costs associated with the testing process will be born by the Municipality and the deposit will be refunded to the customer and the customer's account will be adjusted for the preceding four (4) months. If the meter is found to be in proper working order, all costs associated with the testing process will be borne by the customer and the customer will be billed or refunded any balance owing. ## Order No. 196/19 December 23, 2019   Sullies any circumstances may allow water, wastewater or any harmful liquid or substance to No customer or person shall connect, cause to be connected or allow to remain connected any piping, fixture, fitting, container or appliance in a manner which under 11. Cross Connections enter the Municipality's water system. If a condition is found to exist which, in the opinion of the Municipality, is contrary to the aforesaid, the Municipality may either: Shut off the service or services; or Give notice to the customer to correct the fault at his or her own expenses within a ## specified time period. 12. Conditions of Disrepair In the event that there are conditions of disrepair in the water works on a property that detrimentally affects the system as a whole and, upon the failure of the owner of the property to correct the condition within a reasonable time, the Municipality, or its agents, may enter the property, effect repairs and charge the cost thereof against the subject property as ordinary taxes. 13. Authorization for Officer to Enter Upon Premises The Public Works Supervisor, or other employee authorized by the Municipality in the absence of the Public Works Supervisor, shall be authorized to enter upon any premise for the purpose of: Affixing to any pipe, wire or apparatus connected with any such utility, a meter or any other measuring or testing device; or taking readings from, repairing, inspecting or removing any meter or apparatus belonging to the Municipality.