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Public Social Media Policy - Administration
MUNICIPALITY OF RHINELAND
POLICY NO. 2024-73
ADOPTED BY: Resolution No. 99/ 24
Last Updated: December
2015
DATE: March 6, 2024
Page: 1 of 2
TITLE: Public Social Media Policy
Department: Administration
PURPOSE:
This Public Social Media Policy is intended to outline our philosophy and approach to
conduct on social media platforms. The information contained in this Policy may be
altered or supplemented on an ongoing basis.
The Municipality of Rhineland social media accounts are intended to be used as a
means for Council and Administration to provide information to the public and
engage in open discussion in a manner that extends our vision statement "The
Municipality of Rhineland will be a region with a vibrant, diversified agricultural and
industrial economy that promotes sustainable, secure, urban and rural lifestyles, while
being mindful of the needs of all residents and of our diverse heritage ." It shall also
exemplify our mission statement "The Municipality will lead and serve the community
by supporting social and economic development in order to continually improve our
quality of life."
1. DISCLAIMER:
The opinions and/ or views expressed on social media platforms used by the
Municipality of Rhineland represent the thoughts of individuals and online
communities and are not solely those of the Municipality of Rhineland Staff and or
Council.
2. ADMINISTRATION AND PROCEDURES:
a. These social media accounts are maintained and moderated by Municipal
personnel in order to ensure that posted comments are constructive and
suitable for all readers and respectful of all subscribers. Moderation will take
place as required.
b. The Municipality
of Rhineland will make reasonable efforts to monitor,
moderate, and engage with individuals and online communities through our
use of social media.
c. We will strive to acknowledge
comments or queries; however our response
times may depend on the volume of posts and personnel available.
d. Posted comments must comply with the following considerations :
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Public Social Media Policy - Administration
i. Comments must be civil; inappropriate language will not be tolerated. Posts
containing threatening, profane, discriminatory, racist, sexist, offensive,
obscene, inflammatory, unlawful or otherwise objectionable statements,
language or content will not be responded to by Municipal personnel and
will be removed wherever possible.
ii. Advertising or promotional announcements are not permitted. Posts deemed
as spam and/ or explicit commercial endorsements will be removed.
iii. Comments and/ or replies cannot serve electoral campaigns or any other
political purposes. Political messages will not be published, and posts made
by others will be removed.
iv. Comments may not contain links to other third-party websites, social media
pages, etc.
v. The Municipality of Rhineland reserves the right to block users at our sole
discretion if their online conduct is deemed inappropriate. Posts may also
be reported to the appropriate Law enforcement Agency if deemed to be of a
violent, threatening or inappropriate manner. Examples of this type of
behaviour include, but are not limited to, posts or comments that may be
abusive or insulting, inaccurate, promotional, spam, and/ or irrelevant.
vi. We recognize that questioning and differing opinions are part of the
conversation; however, posts with personal attacks or references to the
personality of individuals will be removed wherever possible.
vii. Individuals or groups should not contact us through social media accounts
to report suspicious activity, inform us of a crime taking place, or report a
crime after it has occurred.
viii.
Comments or questions should be within the scope of the topic under
discussion. General questions and inquiries are most quickly responded to
by calling the Municipal office at 204-324-5357.
ix. Comments do not represent any individual other than the one posting the
comment.
x. Individuals are responsible for what they post. Comments must not breach
any law, confidentiality, or copyright. Anyone posting comments contrary to
this Policy may be prohibited from future participation and the offending
comments will be deleted.
xi. To protect our privacy and the privacy of others, do not include any
personal information on our Facebook page, or in any online comments
directed to us. The Municipality of Rhineland is not responsible for the use
and/ or misuse of any personal information posted on our profile page by an
individual or group.
e. If you wish to contact the Municipality to request information, compliment an
employee, or file a complaint, please visit our official website
www.rmofrhineland.com or call our C.A.O. at 204-324-5357 or email
[email protected].
3. REVISIONS:
Council may, in consultation with the Policy Committee and by resolution, amend
this Policy.