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Boil Water Advisory Policy - Administration/Public Works - September 2025
1
MUNICIPALITY OF RHINELAND
POLICY NO. P-2025-04
ADOPTED BY: Resolution No. 266/25
Last Updated: June 2024
DATE: September 10, 2025
Page: 1 of 2
TITLE: Boil Water Advisory Policy
Department:
Administration/Public
Works
PURPOSE: The purpose of this policy is to confirm that the public is notified
promptly in the event of a boil water advisory. Notification must be made immediately
and should be followed up regularly. Following the initial notification, users should
continue to receive updates on the progress of the advisory.
RATIONALE: The Province of Manitoba's Department of Environment and Climate
Change will issue a notification to the Municipality of Rhineland when it is affected
by or is self-reporting a water advisory. The Municipality will, in turn, issue a
notification that clearly describes the boundaries of the affected areas using place
names, street names and other well-known reference points. (if applicable to a
specific geographic location) With all the information provided by the department.
SCOPE: This policy applies to Municipality of Rhineland utility customers only.
ADMINISTRATION:
1. The Municipality's notification must include any information required by the
province, such as:
a. The type of water advisory being issued:
i.
Boil water advisory;
ii.
Maintenance Boil Water Advisory;
b. The date that the water advisory is being issued.
c. Why the water advisory is being issued.
d. The duration of the water advisory. If the duration is unknown, state that it is
in effect until further notice.
e. Measures the public must take during the duration of the water advisory to
avoid possible illness.
f. Where to go for more information (phone number, email address or mailing
address, website, etc.)
2. The Municipality will use one or more of the following methods to deliver the notice
to the residents affected by the drinking water advisory;
g. Radio
Boil Water Advisory Policy - Administration/Public Works - September 2025
2
h. Hand or direct delivery
i. Mailboxes
j. Verbal notification (door-to-door)
k. Posting signs in conspicuous locations
l. Newspaper
m. Delivery of multiple copies to hospitals, clinics and apartment buildings
n. Social media - Facebook, Instagram, etc.
o. Internet/Website
p. Mass telephone or email notification using Connect Mass Communication
System
q. Signs on water taps at places where water is available to the public (i.e.
campgrounds, arenas, etc.)
r. Telephone notification when localized to a small area.
3. It is extremely important to notify the public, workplaces, businesses, public
buildings such as hospitals, personal care homes, schools, childcare facilities,
clinics, correctional facilities, food premises, hotels and tourism establishments
and health care providers and facilities.
4. A list of key customers and methods of contact is attached in Schedule "A" *,
subject to change at all times.
5. When the situation is resolved and the drinking water advisory is lifted, the
Municipality must issue a notice to let people know that the water is safe for use
and consumption.
6. The Municipality's notification must state:
a. The geographical area affected by the notification.
b. The type of water advisory being lifted:
i. Boil water advisory;
ii. Do not drink water advisory; or
iii. Do not use water advisory.
c. The date the water advisory is being lifted.
d. Where to go for more information (phone number, email address or mailing
address, website, etc.)
7. Incident Response Team:
a. Public Works
Director - Craig Smiley - 204-324-7510
Alternate Contact- Foreman - Henry Peters - 204-324-3930
b. Administration
Utility Clerk - Justina Bueckert - 204-324-5357 ext 0
Alternate Contact - Executive Assistant - Lorraine Hamm - 204-324-5357 ext 5
c. Pembina Valley Water Coop
Director of Engineering - Matt Jones, P. Eng. - 204-304-6943
CEO - Dale Toews - 204-362-6906