TRA011 Handivan Billing and Service Continuation Policy — full text

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MUNICIPALITY OF ROBLIN POLICIES AND PROCEDURES MANUAL Section: Transportation Policy No.: TRA-011 Subject: Handi-Van Billing and Service Continuation Policy Date Issued: October 28, 2025 Resolution No.: 2025-410 Revision Date: PURPOSE The purpose of this policy is to establish clear, enforceable procedures for billing, collection, and continuation of the Municipality's Handi-Van transportation service. This policy ensures fairness, accountability, and financial sustainability while maintaining equitable access for residents who rely on this essential service. POLICY 1. Billing and Invoicing 1(1) Invoices shall be issued no later than the month following the service date. 1(2) All rates to be set through a resolution of Council. 2. Payment Requirements 2(1) Payment is due within thirty (30) days of the invoice date. 2(2) If payment remains outstanding after forty-five (45) days, the Chief Administrative Officer or designate shall issue a written notice to the customer advising of the outstanding balance and the conditions that may be imposed under this policy. 2(3) If payment remains outstanding after sixty (60) days, the Chief Administrative Officer or designate may impose one or more of the following conditions: (a) authorize a payment arrangement with defined terms; (b) require the customer to pre-pay for any future trips; (c) refuse further service until the account balance is paid in full.