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MUNICIPALITY OF ROBLIN
POLICIES AND PROCEDURES MANUAL
Section: Finance and Administration
Policy No.: F/A-012
Subject: Refund and Transfer of Credits
Date Issued: March 12, 2024
Resolution No.: 2024-114
Revision Date:
BACKGROUND
Throughout the year, the Municipality of Roblin receives numerous requests from ratepayers
seeking a refund of their overpayments (credits) or requesting the transfer of these credits to
another account they hold (e.g., from utilities to taxes). All requests for refunds are submitted
to the council for review and approval, a process that necessitates a period of waiting for the
ratepayer.
PURPOSE
The purpose of this policy is to expedite and elevate the quality of service provided to
ratepayers by instituting a framework for the reimbursement or transfer of credits on their
account(s).
POLICY
1. Any requests for a transfer of a payment and/or refund must be submitted in writing by the
account holder or administration staff, utilizing Form CTR-24.
2. Administration may issue a refund or balance transfer up to the amount of the credit balance if:
a. a valid request is made;
b. payment is made or applied in error; or,
c. the closure of an account.