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MUNICIPALITY OF ROBLIN
POLICIES AND PROCEDURES MANUAL
Section: Finance and Administration
Policy No.: F/A-009
Subject: Accessibility Policy
Date Issued: October 24, 2023
Resolution No.: 2023-
Revision Date:
1. Introduction
1.1 The Municipality of Roblin is committed to promoting accessibility and inclusion for
all residents, employees, and visitors. This Accessibility Policy outlines the measures
and strategies the municipality will implement to ensure equal access for individuals with
disabilities in compliance with the Manitoba Accessibility Act. The policy focuses on
various aspects of accessibility, including physical access, communication, and
emergency preparedness.
1.2 The intended goal of this policy is that employees, residents, and visitors with
disabilities will have equal access to Municipal information through communication
supports, alternate formats, accessible websites, and digital content. Further that
individuals with physical disabilities have access to Municipal facilities.
2. Physical Accessibility:
2.1 The Municipality shall ensure that waiting areas and meeting rooms are arranged to
allow ample space for assistive devices, such as wheelchairs and walkers. This includes
removing any physical barriers that may obstruct paths.
2.2 The Municipality shall regularly maintain and clear entrance areas and pathways
during winter to prevent hazards and ensure safe access for everyone. Implement a
snow and ice removal schedule.
2.3 The Municipality shall, when necessary, provide in-home or alternative services for
residents who are unable to visit the municipal office due to their disabilities. Ensure that
municipal paperwork and services are accessible at the individual's residence.
2.4 The Municipality shall improve lighting in municipal office spaces and keep
magnifiers readily available at the front counter to aid individuals with low vision. Ensure
that signage and information are well-lit and easy to read.
F/A-009
Accessibility Policy
Page 2 of 3
2.5 The Municipality shall allow service animals within Municipal facilities.
We:
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treat a service animal as a working animal
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do not distract a service animal from its job by petting, feeding or
playing with it, unless given permission by the person with the
service animal to do so
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know how to identify a service animal by its harness or vest and
by the assistance the animal is providing
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If we have concerns, we may ask if the animal has been trained to help a
person with a disability-related need.
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We do not inquire about the disability.
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We expect the person who is handling the service animal to maintain
control of the animal physically or through voice, signal or other means.
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If another law prohibits service animals (e.g., sterile laboratories, and food
preparation areas), we explain why the animal cannot enter the space
and discuss with the person another way of providing goods or services
2.6 The Municipality shall maintain accessibility features so they can be used as
intended such as automatic doors. Should an accessibility feature not be available, a
sign shall be posted on how long it may be unavailable and if there is another way to
access the Municipal services.
3. Communication Accessibility:
3.1 The Municipality shall make all information accessible through multiple channels,
including communication supports, alternate formats (large print), accessible websites,
and digital content. Ensure that any documents and information released are accessible
to all residents, including those with disabilities.
3.2 The Municipality shall provide training for municipal staff on creating and sharing
accessible content, both online and in print. This training should cover the use of
assistive technologies and best practices for accessible communication.
3.3 The Municipality shall establish a feedback mechanism that allows residents and
visitors to report any accessibility issues related to communication. This could include a
dedicated email address, an accessible online form, or a phone line to receive feedback
and complaints.
4. Emergency Preparedness:
4.1 The Municipality shall implement a program requiring all municipal employees to
complete worksheets that help identify barriers and possible solutions in the event of an
emergency. This should include specific considerations for evacuating and assisting
individuals with disabilities during emergencies.
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Accessibility Policy
Page 3 of 3
4.2 The Municipality shall develop and maintain a comprehensive emergency response
plan that addresses the needs of individuals with disabilities, including accessible
evacuation routes, communication systems, and trained personnel to assist during
emergencies.
5. Public Consultation:
5.1 The Municipality of Roblin shall, prior updating this Accessibility Policy conduct
regular public consultations. These consultations should involve residents, disability
advocacy groups, and other stakeholders to gather input, suggestions, and feedback on
accessibility initiatives.
6. Complaint Mechanism:
6.1 Complaints regarding accessibility issues within the municipality can be submitted in
person at the municipal office, by phone, or by requesting a complaint form to be
emailed to them.