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Town of Teulon - Accessibility Plan
Page 1
Accessibility Plan
January 1, 2024 - December 31, 2025
Available in alternate formats, upon request
Town of Teulon - Accessibility Plan
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Town of Teulon
PO Box 69
Teulon, Manitoba R0C 3B0
Date of 1st Approval: November 14, 2017
Date of Updated Approval: October 10, 2023
Years applicable: 2024-2025
Part 1 - Baseline Report
a) Overview of Programs and Services
The Town of Teulon provides municipal services to approximately 1200 residents of the
Town plus a significant number of individuals living within the rural service area
surrounding the Town. Teulon's public venues include the Teulon Civic Centre, Teulon
and District Senior Resource Centre, Teulon Branch of the South Interlake Regional
Library, Teulon- Rockwood Centennial Centre, Teulon-Rockwood Arena, Teulon Curling
Rink, Teulon- Rockwood Green Acres Park and Campground. Within the 80-acre Green
Acres Park there are a number of public washrooms, a campground, canteen, rodeo
grounds, soccer fields, baseball diamonds, a walking trail and the Teulon and District
Museum.
The Teulon-Rockwood Fire Department and Fire Hall provide services to the public
through public open houses during Fire Prevention Week as well as public education
events and publications.
Core Services include:
Municipal administrative services, provided through the Teulon Civic Centre
include, but not necessarily limited to:
- communications using website, social media and traditional media; and
- Street and Sidewalk maintenance and development; and
- Waste and recycling collection by a private contractor; and
- Fire protection services through the Teulon-Rockwood Fire Department; and
- Library services by the South Interlake Regional Library, Teulon Branch; and
- Service for seniors through the Teulon and District Senior Resource Centre; and
- Parks and Recreation facility management; and
- Accessible public transit using the Teulon and District Handi-van; and
- Heritage education at the Teulon and District Museum; and
- Public Sewer Utility.
Town of Teulon - Accessibility Plan
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To provide these services the Town operates and maintains a variety of buildings and
services with varying degrees of public access. Some facilities are open to all members
of the public at most times while others have limited access. The Teulon-Rockwood Fire
Department hosts an annual open house plus public education sessions at the Fire Hall
on a limited basis. There are a number of public events held over the course of the year
at a number of the public recreation facilities.
The Town of Teulon is responsible for communicating with residents about the
services and programs they provide and also for responding to inquiries. The Town of
Teulon is a public entity charged with serving all residents of Teulon, removal of
accessibility barriers is an important consideration for the Town.
b) Accessibility Achievements
- Civic Centre now has signage indicating service animals are welcome, and
offers print materials in alternate formats.
- New Fire Hall has wheelchair accessible washrooms, gender washrooms and
Braille Signage.
- Teulon and District Senior Resource Council has signage indicating service
animals are welcome, as well as wheelchair access.
- Teulon Library has wheelchair access to building.
- Teulon-Rockwood Arena has a wheelchair accessible washroom, and the
viewing area offers space/consideration for those with accessibility issues. The
ice surface is also wheelchair accessible. The installation of a new elevator will
be installed before the end of September 2013.
- Teulon-Rockwood Centennial Centre - will develop a plan for updating of
washrooms as part of the 2024 budget deliberations.
- Access Stage in Teulon-Rockwood Green Acres Park is wheelchair accessible.
- Green Acre Campground washrooms are wheelchair accessible. The showers
have a ramp and Wheelchair accessible stalls
- Teulon and District Museum has wheelchair access to all buildings.
Town of Teulon - Accessibility Plan
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c) Accessibility Barriers
Teulon's facilities are mostly accessible, with some being more physically accessible than
others - especially the older facilities. Listed below are the accessibility barriers specific
to each Town facility:
Facility
Accessibility Barriers
---------------------------------------------------------------------------------------------------
Civic Centre
- Staff awareness and training to include LGBTQ2S+
#44 Fourth Ave S.E.
- Council awareness and training
- No fragrance-free policy
Public Works
- Staff awareness and training to include LGBTQ2S+
Fire Hall
- Staff awareness and training to include LGBTQ2S+
Main Street
- Improved maintenance of Side Walks
Teulon and District
- Staff awareness and training to include LGBTQ2S+
Senior Resource Council
# 54 Main Street
Teulon Branch, South
- Staff awareness and training to include LGBTQ2S+
Interlake Regional Library
#19 Beach Road E.
Town of Teulon - Accessibility Plan
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Teulon-Rockwood Centennial
- Staff awareness and training to include LGBTQ2S+
Centre
- Men's washroom is not wheelchair accessible
#14 Main Street
- Counters in both washrooms are too high, as well
as the hand dryers
Teulon-Rockwood Arena
- Staff awareness & Training to include LGBTQ2S+.
#23 8th Ave S.E.
-A project is underway to provide tour in alternative
Format.
Teulon Curling Rink
- Staff awareness and training
#19 8th Ave S.E.
- This facility is not easily accessible. To upgrade
accessibility will be a challenge due to the building
being constructed in 1954
Teulon-Rockwood Green
- Staff awareness and training
Acres Park and Campground
- Signage required to identify accessible washrooms
- Accessible porta potties should be used
- An issue exist for access due to door handles
-All park signage needs to be made accessible,
perhaps by adding QR codes for use with
smart phones
Teulon and District Museum
- Staff awareness and training
Green Acres Park
- Signage at the Museum should include alternate
formats, audio formats for example.
-Accessible porta potty should be placed at the
Museum site.
Town of Teulon - Accessibility Plan
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Part 2 - Accessibility Plan
a) Statement of Commitment
The Town of Teulon is committed to ensuring equal access and participation for all
people, regardless of their abilities or sexual orientation. We are committed to
treating all people in a way that allows them to maintain their dignity and
independence. We believe in inclusion. We are committed to meeting the needs of
people who face accessibility barriers by identifying, removing and preventing
these barriers and by meeting requirements of The Accessibility for Manitobans
Act(AMA).
b) Policies
The Town of Teulon will review all programs, services, new initiatives and facilities
with consideration of accessibility.
The Town of Teulon will make information available in an accessible format or
provide communication supports to people with disabilities in a way that considers
their disability.
c) Actions:
During 2024 and 2025, the Town of Teulon Council plans to:
Initiate improvements to the Centennial Hall
Washrooms
Initiate staff training workshops for Personnel
of the corporation and the Community
Town of Teulon - Accessibility Plan
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Action
Status
Accessibility Coordinator will be identified for
Complete
the Town of Teulon.
An Accessibility Committee will be created to
Follow-up to be done
identify accessibility barriers for people using
Town services, facilities and programs.
The Committee will be responsible for creating an
accessibility plan that identifies and addresses barriers.
Staff Training and Awareness
Ongoing
1. The Accessibility Coordinator will research available
accessibility training resources. This includes online
resources (ex. training videos) as well as resources
that exist in the community.
2. A training plan will be created to assist Town staff to
recognize specific accessibility barriers and take the
necessary steps to accommodate. This includes
accommodations for:
- Attitudinal barriers such as speaking directly to the
individual with the disability and not the support
person and not assuming that people with speech
impairments do not understand what is being said.
- Informational and communication barriers such as
making eye contact, speaking slowly to accommodate
lip reading and using plain language.
- Technological barriers such as offering online
information in paper format and ensuring the website
is accessible and in larger font.
- Systemic barriers such as accepting job applications
online and in person.
- Physical and architectural barriers such as good
informational and navigational signage in facilities
and accessible paths to meeting rooms and events.
Town of Teulon - Accessibility Plan
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3. Initial training of staff will be prioritized based on position and
level of public interaction. Frontline staff including receptionists
and customer service representatives will receive training first.
4. All Town staff will receive accessibility training. The scope of training
will be specific to individual positions and level of public interaction.
Town of Teulon - Accessibility Plan
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Action
Status
Facility Accommodations
Ongoing
A list of Town facilities and corresponding accessibility
barriers will be created. The facility consultant from the
Manitoba Community Places Program will be contacted to
do an audit of the Town's facilities.
Key town staff are aware of the accessibility issues
identified on the list and are already taking steps to
address some of them.
General signage for all Town facilities is being explored.
Message would be similar to "If you require assistance with an accessibility
issue, please speak to Town staff."
Processes
Ongoing
1. The Accessibility Committee (Community Resources
will be created to review and document specific
accessibility situations that arise. A guide for dealing
with similar situations in future will be
created and shared across the organization and added to
the Town's accessibility plan.
2. The Accessibility Committee will create a process for staff
to follow when an accessibility barrier is identified with
which they are unfamiliar or unsure how to accommodate.
3. All new employees will receive appropriate accessibility
training as part of their orientation.
Town of Teulon - Accessibility Plan
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Action
Status
Plan Communication
Ongoing
Internal--communicate accessibility plan to all Town
employees focusing on available support tools and
processes.
Communication methods include staff meetings,
email and through All-Net documents.
External--raise awareness and make plan available to all
Teulon residents. Communication methods include website
and social media platforms and traditional mail.
Paper copies in alternate formats will also be available at
the Town office upon request.
Budget Allocation
Budget will vary and be allocated accordingly to the needs of the program.
Monitor Progress
Regular reporting to senior staff and council regarding Town
accessibility issues, challenges and successes.
d.) Expected Outcomes
1. Teulon residents with accessibility issues are able to access Town services,
facilities and programs while maintaining their independence.
2. Town staff will be more conscious and aware of accessibility
barriers and recognize accessibility issues.
3. When an accessibility issue arises, staff will be able to readily accommodate or
direct them to the proper person or resource, as they have been provided with
the proper training and tools.
Town of Teulon - Accessibility Plan
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4. Senior staff will consider and incorporate accessibility requirements in their
short and long term planning going forward.
5. A list of available accessibility resources will be maintained.
6. The Accessibility Committee will be able to act as a resource for other
organizations in Teulon upon request.
Contacts:
Chris Yuen, CAO
204-886-2314
[email protected]
Accessibility Plan Committee Members: