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FA_Policy_On_Call
Version: Final
Dated: 14 Nov 24
TVV
On-Call Policy for the
Village of Fundy Albert
Version
Amendment
Date
Authorised by: Print & Sign
Draft
First Draft for Council Report
31 Oct 24
Final
For Decision
14 Nov 24
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FA_Policy_On_Call
Version: Final
Dated: 14 Nov 24
TVV
1
PURPOSE .................................................................................................................................................................. 3
2
SCOPE ........................................................................................................................................................................ 3
3
DEFINITIONS ............................................................................................................................................................ 3
3.1
"ON-CALL EMPLOYEE" ................................................................................................................................................ 3
3.2
"CALL-OUT" ................................................................................................................................................................ 3
4
ON-CALL SCHEDULE ............................................................................................................................................... 3
4.1
ROTATION ................................................................................................................................................................... 3
4.2
COVERAGE HOURS ...................................................................................................................................................... 3
5
RESPONSIBILITIES AND STANDARDS .................................................................................................................. 3
5.1
QUALIFICATIONS AND COMPETENCIES ........................................................................................................................ 3
5.2
PRIMARY ON-CALL DUTIES ......................................................................................................................................... 3
5.3
RESPONSE TIME .......................................................................................................................................................... 3
5.4
PHYSICAL CAPABILITY ................................................................................................................................................. 4
5.5
PROFESSIONAL CONDUCT ........................................................................................................................................... 4
5.6
UNIFORM .................................................................................................................................................................... 4
6
ADDITIONAL ON-CALL SUPPORT ......................................................................................................................... 4
7
ESCALATION PROCEDURES................................................................................................................................... 4
7.1
ESCALATION PATH ...................................................................................................................................................... 4
7.2
CONTACT INFORMATION ............................................................................................................................................ 4
8
COMPENSATION ..................................................................................................................................................... 4
8.1
ON-CALL PAY ............................................................................................................................................................. 4
8.2
CALL-OUT PAY ........................................................................................................................................................... 4
9
RESOURCES .............................................................................................................................................................. 5
9.1
ON-CALL PHONE ........................................................................................................................................................ 5
9.2
ON-CALL VEHICLE ...................................................................................................................................................... 5
10
REVIEW AND UPDATES ...................................................................................................................................... 5
10.1
POLICY REVIEW ........................................................................................................................................................... 5
10.2
FEEDBACK ................................................................................................................................................................... 5
11
COMPLIANCE ....................................................................................................................................................... 5
3
FA_Policy_On_Call
Version: Final
Dated: 14 Nov 24
TVV
1 Purpose
The purpose of this on-call policy is to ensure that critical services provided by the Village of Fundy Albert,
including water and wastewater management, public facilities, and rented venues, are maintained to a
high standard and that any out-of-hours issues are addressed promptly. Additionally, this policy aims to
ensure that employees not on call can enjoy their time off uninterrupted, except in the most serious
circumstances.
2 Scope
This policy applies to all employees who are part of the on-call rotation for the Village of Fundy Albert.
3 Definitions
3.1 "On-Call employee"
An employee who formally makes themselves available to report to work outside of their regular
working hours.
3.2 "Call-out"
A call out is defined as responding to a call that requires an on-call employee to report to work outside
of regular working hours.
4 On-Call Schedule
4.1 Rotation
The on-call period will run from 8:00 AM Tuesday to 8:00 AM the following Tuesday1.
4.2 Coverage Hours
On-call coverage is required outside of regular working hours, specifically from 4:30 PM to 8:00 AM
on weekdays and 24 hours a day on weekends and holidays.
5 Responsibilities and Standards
5.1 Qualifications and Competencies
The on-call employee must possess the following Qualifications and Competencies:
-
Level 1 Certificate in Water Distribution
-
Class 5 New Brunswick Driver's License
5.2 Primary On-Call Duties
The on-call employee is responsible for monitoring the SCADA system, responding to water and
wastewater emergencies, addressing public requests related to deficiencies in rented facilities, and
handling village issues related to health, safety, and security.
5.3 Response Time
The on-call employee must remain reachable via phone or other communication devices at all times
during their on-call period; respond to alerts within 15 minutes; and be on-site within 60 minutes of
receiving a call if physical intervention is required.
1 As agreed in consultation with Village employees
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FA_Policy_On_Call
Version: Final
Dated: 14 Nov 24
TVV
5.4 Physical Capability
The on-call person must remain physically capable of responding to issues. Consumption of alcohol
or recreational drugs whilst on-call is prohibited.
5.5 Professional Conduct
The on-call person is expected to handle all issues personally and professionally.
5.6 Uniform2
The on-call person must wear the designated uniform when responding to calls to ensure they are
easily identifiable and maintain a professional appearance. The uniform must always be clean and in
good condition.
6 Additional on-call Support
In the rare event a second person is required to support the on-call person; the on-call person is not
physically able to complete the task alone, authorization must be sought from the Director of Operations
or the CAO. A rotating secondary call-out list will be published to confirm availability and call out
sequence. Unauthorized call-out of other village staff will not be compensated.
7 Escalation Procedures
7.1 Escalation Path
Issues of a critical nature3 that the on-call person cannot resolve should be escalated to the Director
of Operations or the CAO if the former is unavailable.
7.2 Contact Information
In the event of a water distribution issue, the on-call employee must contact the Water Operator in
Charge.
In cases of loss of life, serious injury, damage to critical infrastructure, or a boil water/stop
consumption order the on-call employee must immediately contact the CAO, Director of Operations
or Mayor, whomever they are able to physically speak to (not simply leave a message).
8 Compensation
In recognition of the restrictions placed upon the on-call employee, compensation at the following rates
will be provided:
8.1 On-Call Pay
On-call personnel will receive 10% of their regular hourly rate for each hour on call. For example,
if an employee's regular hourly rate is $24, they will receive $2.40 per hour for on-call duty.
8.2 Call-Out Pay4
An employee who is called back to work outside of their regular working hours, shall be paid the
greater of:
2 The Village of Fundy Albert Employees Uniform Policy (In development)
3 Critical issues refer to issues involving health, safety, and security.
4 Developed in line with New Brunswick Employment standards Minimum Wage, Overtime and Minimum
Reporting Wage available at: https://www2.gnb.ca/content/dam/gnb/Departments/petl-
epft/PDF/es/FactSheets/MinimumWageOvertime.pdf
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FA_Policy_On_Call
Version: Final
Dated: 14 Nov 24
TVV
Compensation equivalent to three (3) hours pay at provincial minimum wage rate (i.e. $15.30(3)
=$45.90).
OR
The employee's normal rate for the hours worked (i.e. $24.00(2) = $48.00).
Additionally, overtime pay will be applicable if the call-out hours put them over 44 hours weekly.
9 Resources
9.1 On-Call Phone
An on-call phone will be provided and must be carried and monitored for the duration of the on call
shift. This phone is to be used for Village business only. Personal use incurring charges will be billed
to the on-call employee responsible.
9.2 On-Call Vehicle
9.2.1 Provision of On Call Vehicle
A village vehicle will be provided based on availability for on-call duties. If no village vehicle is
available, the employee will be reimbursed for travel from the on-call person's residence to the
incident location and back with their personal vehicle at the rate set by the province5 .
9.2.2 On Call Vehicle Use
The village vehicle is designated exclusively for on-call purposes and must remain at the on-call
person's home. It should always have sufficient fuel to respond to incidents anywhere within the
municipality. The vehicle is not to be used for personal errands or to transport any family members.
Use of Village vehicles for personal use will result in disciplinary action.
9.2.3 Driving Standards
All standard driving laws and regulations apply, including speed limits and road safety practices in
line with Village vehicle use policy6 and the New Brunswick Drivers Handbook7.
10 Review and Updates
10.1 Policy Review
This policy will be reviewed regularly and updated as necessary.
10.2 Feedback
Feedback from on-call personnel is encouraged to improve the policy.
11 Compliance
All employees must adhere to this policy. Non-compliance may result in disciplinary action.
5 Travel and Expense Policy
6 Village of Fundy Albert Vehicle use and driving Policy (in development)
7 New Brunswick Driver's Handbook available at: http://www.trafficsafetyguides.ca/guides/2011-new-brunswick-
drivers-handbook.pdf