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2021 - 2026
STRATEGIC PLAN
T O W N O F R I V E R V I E W
A MESSAGE FROM THE MAYOR
Our top priority is designing a quality
of life defined by safe, connected
neighbourhoods where everyone feels
included and cared for by the community.
TOWN COUNCIL: (Left to right)
John Coughlan (Councillor, Ward 2)
Sarah Murphy (Councillor, Ward 1)
Jeremy Thorne (Councillor, Ward 3)
Mayor Andrew J. LeBlanc
Russell Hayward (Councillor-at-large)
Heath Johnson (Councillor-at-large)
Wayne Bennett (Councillor, Ward 4)
Cecile Cassista (Councillor-at-large)
"
"
MAYOR ANDREW J. LEBLANC
The Town of Riverview provides services and
programs to 20,000+ residents, businesses and
visitors. As one of the fastest-growing census
metropolitan areas (CMA) in Canada, that number
is expected to grow as more people discover the
quiet luxury of living in Riverview.
Our 2021-2026 Strategic Plan recognizes those
growth opportunities and sets clear actions for
Council to allocate sufficient human and capital
resources to meet the changing needs of our
community. Our top priority is designing a quality
of life defined by safe, connected neighbourhoods
where everyone feels included and cared for by the
community.
During the period covered by this plan, we
will reach a significant milestone in the Town's
10-year capital plan: Construction of the Riverview
Recreation Complex, a 71,000 square-foot space
for sports, events, public meetings, as well as
cultural and community activities. The complex
will include an eight-lane 25-metre pool, a separate
leisure pool, a 200-metre walking track, a turf field
house, multi-purpose rooms, and connections
to Mill Creek Nature Park. Council has planned
and steadily accumulated funding for this project
since 2012.
The priorities we've established aim to improve
sustainability across many areas--the economy,
the environment, transportation, community
development and our organization--while working
towards improved community well-being.
This is the Town of Riverview's most important plan
as it shapes our organization and the municipal
services and programs we deliver to citizens. It
guides decision-making at budget time and gives
direction to internal departments to align their work
with our community goals.
Progress toward the achievement of strategic
results is reviewed, discussed, and shared on an
annual basis with the community and Council.
On behalf of Riverview Town Council and staff,
thank you to everyone who contributed to the
development of this plan.
Mayor Andrew J. LeBlanc
GUIDING PRINCIPLES
TO LIVE UP TO OUR MISSION, COUNCIL AND STAFF ARE GUIDED
BY SIX CORE PRINCIPLES THAT APPLY TO ALL THAT WE DO:
Sustainability - We must consider the impact our decisions
have for the long-term well-being of the community.
Fiscal responsibility - We are accountable for the good
stewardship of residents' property tax dollars and must make
smart, fiscally responsible decisions on their behalf.
Collaboration - We engage in meaningful collaboration that
is built on mutual respect and a shared focus for success with
stakeholders including residents, the business community,
neighbouring municipalities, health and education
institutions, community-based organizations and other levels
of government.
Accountability - We are accountable for the quality of all
services delivered to our community and for the dollars we
spend to do this.
Inclusive - We offer services in ways that reduce barriers,
foster connection and invite everybody to participate.
Transparency - We are committed to being open and
transparent in the decisions that are made for our community.
VISION
To be a thriving, safe and
inclusive community
where present and future
generations live well
and share a sense of
belonging, and the local
economy prospers.
MISSION
The Town of Riverview
provides strong
leadership, good
governance and quality
municipal services that
make for a vibrant, active
and safe community
for residents and
business owners.
STRATEGIC THEMES
Safe and Inclusive Community
Riverview is an inclusive community that is free of
barriers, where trust is present, and all residents
enjoy a good quality of life and a sense of belonging.
Building a Sustainable Community
Riverview plans, builds, and maintains public
infrastructure to sustain it for today and future
generations. And it establishes policies, practices
and programs that focus on the sustainability of the
community and environment we operate in.
Thriving Community
Riverview creates a supportive and attractive
environment where local businesses, developers,
entrepreneurs and residents can thrive.
Active and Engaged Community
Riverview is a community where residents are
physically, socially and mentally engaged, and have
a sense of belonging and support in our community.
Service Excellence
Riverview remains a community of choice because of
its continued excellence in the delivery of municipal
services as well as its fiscally responsible approach
to growth and sustainability.
The Town has established five strategic
themes for this four year plan:
STRATEGIC THEME
OBJECTIVES
MEASURES
INITIATIVES
ACTIONS
Trust is present in
the community
and all residents
enjoy a good
quality of life
and sense of
belonging.
- Census data
on population
growth, diversity
of community,
language diversity,
etc.)
- Create an Inclusion
and Equality
Committee in 2021.
- Develop a Town
response to the Truth
and Reconciliation
recommendations.
- Attract and retain
immigrant populations
- Recommendations of Inclusion and
Equality (IE) Committee to be endorsed
by Council to be implemented over the
five-year term.
- Town to lead a Riverview Youth Network
with Community groups and School
District to address youth issues in the
community (i.e. drug use, bullying,
youth engagement etc.).
- Council to review and update Town
grant program.
- Council to participate in regional
discussions on affordable housing and
homelessness.
- Council to continue to support local
organizations that advocate for multi-
culturalism, 2SLGBTQ+ communities
and vulnerable populations.
- Educate staff on Indigenous history,
residential school system, the
TRC's Calls to Action.
- Designate community flag pole
to Mi'kmaq Grand Council flag.
- Continue active engagement in
the Greater Moncton Immigration
Partnership.
- Support programs and recreation facility
development that reflect the growing
needs of a diverse population
(i.e. a cricket field as an example).
- Organize meetings or connect with
key officials to discuss systemic barriers
once a year.
Barrier-free
access to Town
programming
and events
- Use of mobility
aids, accessible
equipment services
- Participant surveys
- Two under-
represented groups
are asked to review
program planning
of each new event
- Engage the Town's
advisory committee on
disabilities to review
accessibility of town
facilities, events, and
programming.
- Consult advisory committee in advance of all planned community events
and implement recommendations to reduce barriers.
- Seek funding to support additional resources (such as accessible equipment)
to enhance service delivery of community events and recreation programming.
Residents feel
their families and
property are safe.
- Fire Department
response time and
service metrics
- EOC (EMO) training
metrics
- RCMP metrics on
number of calls,
responsiveness, etc.
- RCMP survey
- measure of
community safety
- Deliver protective
services that minimizes
public safety risks for
the community
- Maintain response
times for public
safety services
- Council to support the development and
uptake of RCMP app 'Citizens on Patrol'.
- Continue development of a live fire
training area.
- Work with RCMP to increase police
engagement and presence in
community.
- Invest in equipment, training and mental
health support services to allow the Fire
Department to deliver quality services to
the community.
- Complete a Fire Department
Operational Review to ensure the
department can respond to changing
risks in community.
- Annual review and testing of the Town's
emergency management plan.
- Continue to invest in training for EMO
members.
- Work with Moncton & Dieppe to review
policing service delivery options.
SAFE & INCLUSIVE
COMMUNITY
Riverview is an inclusive
community that is free of
barriers, where trust is
present, and all residents
enjoy a good quality of life
and a sense of belonging.
STRATEGIC THEME
OBJECTIVES
MEASURES
INITIATIVES
ACTIONS
Sustainable asset
management
- % of capital
budget invested
in renewing
infrastructure
- Plan for facilities
and equipment that
meet current and
future needs
- Review and update
ten- year capital
plan annually
- Continue to invest in upgrading and
replacing equipment to deliver to
today's municipal service standards.
- Build the Riverview Recreation
Complex before the end of our term
(proceed once Fed/Provincial support
confirmed).
- Continue to develop the Town's Asset
Management Plan.
- Execute plan to upgrade the
neighbourhood parks included in the
ten-year capital plan. Investigate options
to connect Riverfront trail west of the
new bridge.
- Review lighting requirements for
Coverdale Road and Gunningsville Blvd.
- Municipal Plan Review
to be completed in
2022/23
- Update Municipal Plan to factor in benefits and opportunities of natural infrastructure
assets.
- Update Municipal Plan with key findings from Climate Adaptation Plan.
- Consider including affordable housing requirements during the permitting process,
including introduction of density bonusing or inclusionary zoning.
- Trail counts
- Town events in park
- Community Groups
activities integrated
into the park
- Continue development
of Mill Creek Nature
Park
- Town investments in the development of Mill Creek Nature Park.
- Friends of Mill Creek Committee and Parks Department to complete updated plans for
infrastructure, operations and programs to be reviewed and approved by Council.
- Assess and determine if additional land is needed for future expansion of Mill Creek
Nature Park.
- Pavement Index
Measurement
(change over time)
- Number of local
improvements
completed
- Number of local
improvements
remaining
- Street, road and
underground
infrastructure upgrades
- Engineering to present to Council
annually an explanation on the current
ranks of local improvement projects.
- Review and update the Town's ten-year
capital and fiscal plan each year.
- Continue to follow the Local
Improvement and Pavement Plans.
- Traffic Committee to continue to assess
street infrastructure requirements based
on traffic patterns.
- Begin planning for Coverdale Road
upgrade anticipated in 2034.
- Complete Pinewood Road roundabout.
Reduce the Town's
operational
greenhouse gas
emissions and use
of energy
- Municipal water
usage
- Energy
performance of
facilities
- Codiac Transpo
ridership numbers
- Water conservation
promotion/practices
- Increase use of public
transit services
- Implement actions identified in updated Water Master Plan.
- Promote water conservation practices during peak usage times of year (summer).
- Implement key infrastructure solutions identified in the Climate Adaptation Plan.
- Promote public transit as convenient commuting option.
- Explore transit service expansion option.
BUILDING A
SUSTAINABLE
COMMUNITY
Riverview plans, builds,
and maintains public
infrastructure to sustain it for
today and future generations.
And it establishes policies,
practices and programs that
focus on the sustainability
of the community and
environment we operate in.
STRATEGIC THEME
OBJECTIVES
MEASURES
INITIATIVES
ACTIONS
Businesses
receive support
from residents
and customers
from surrounding
region
- Local business
engagement with
Town activities/
events
- # of Riverview
rewards program
card holders
- Traffic counts at
bridge crossings
in relation to
different time of day
(measures to show
how Riverview
businesses are
drawing customers
from Moncton)
- Develop the Town's
advertising policy/
program to align
with opportunities
for the local business
community.
- Integrate local
Riverview business
engagement activities
with the Community
Development Team
of the Dept. of Parks,
Recreation and
Community Relations.
- Use Town channels to promote
community awareness of Riverview
shops, services and restaurants.
- Explore idea of developing an annual
awards/showcase event for Riverview
businesses, community leaders, youth
and volunteers.
- Seek business community's input
on Riverview Rewards program
and growth.
- Promote easy accessibility of Riverview's
retail, business and dining to Greater
Moncton and Albert County regions.
- Complete an annual review of the
economic impact of the Town's
development incentive program.
- Continue to utilize the development
incentive program to increase
commercial use/development in Town.
- Continue to grow the Light Up
Riverview Program.
Riverview is a
desirable place
to live, shop,
visit and play
- Level/Growth
in Commercial
development
- Vacancy rates of
commercial space
- Tracking visitor
information #
- Economic and
Community Growth
- Invest in a third transit bus to increase ridership in Riverview.
- Continue to develop Riverview's tourism approach of trail tourism.
- Ensure during municipal plan review process, the Town has available
land for commercial development.
- Ongoing evaluation and updating of the Town's commercial incentive
development program.
Riverview benefits
from regional
economic success
- 3 + Corporations
quarterly statistics
for region and
Riverview
- Number of
development
projects accessing
incentive program
- Dollar value
and amount
of additional
commercial space
added because of
incentive program
- Active engagement
in GM labour
partnership.
- Active engagement
in GM regional
economic team.
- Provide Council quarterly updates on positive impact of labour partnership strategy
overall and for Riverview.
- Provide Council quarterly updates on GM regional economic team meetings.
- Explore the Southeast Regional Economic Model in partnership with Moncton, Dieppe
and Southeast Regional Service Commission.
- Active engagement in GM immigration partnership. Provide Council annual updates on
positive impact of strategy overall and for Riverview.
THRIVING
COMMUNITY
Riverview creates
a supportive and
attractive environment
where local businesses,
developers,
entrepreneurs and
residents can thrive.
STRATEGIC THEME
OBJECTIVES
MEASURES
INITIATIVES
ACTIONS
Healthy
community
- NB Health Council
Report for Riverview
(health behaviors,
social behaviors
and sense of
belonging metrics)
- improved metrics
over time
(measure progress)
- Programming hours
available with users
tracked by age
groups
- The health and
wellness metrics
for our community
improve over time.
- Ensure recreation
programming
meets current
community needs
- Complete a Strategic/Operational Plan
for Parks and Recreation in 2022 and
have it endorsed by Council
- Include plan for youth centre and
skate park; and the Coverdale
and Bridgedale centres.
- Update the bi-lateral service
agreement between the Town and
the school district over shared spaces
and resources.
- Define and measure the level of Town
support provided to youth sports and
recreational activities in the Town.
What level are they subsidized by
taxpayers and is there equity with
the level of subsidy?
- Partner with community groups
to provide community recreational
activities in Riverview. Past
examples include:
- Pickleball Association
- Cricket NB
- Continue to support the Friends of Mill
Creek engagement in the development
of that park.
- Investigate new opportunities for pet
owners, such as off-leash trails for dogs.
- Assess food security
- Examine current and potential food security policies such as backyard chickens,
community gardens, gardening approaches on residential properties, etc. as part of a
municipal plan review process.
Engaged
community
- Monthly meeting
of Riverview Youth
Network
- Number of
community groups
and organizations
active in Riverview
- Organize meeting
with senior group
to discuss issues at
least once per year
- Establish a Riverview
Youth Network to
assess challenges
facing our youth.
- Recognize volunteer
contributions
- Host community
celebrations
- Achieve GNB's
Age-Friendly
Community status
- Develop action plan for Riverview
Youth Network in collaboration with
stake holders (schools, community
groups, community leaders, parents and
relevant agencies).
- Execute actions that are specifically
led by Town
- Explore establishing a community
celebration to honour volunteers,
businesses, community groups, etc.
- Continue to explore ways to foster
and support the local arts and
culture community.
- Continue to financially support the
Riverview Arts Centre and the
Capitol Theatre.
- Develop programming to celebrate
the Town's 50th anniversary (2023).
- Enlist Seniors Roundtable to provide
resolution for Council's consideration on
submission to GNB for designation as
Age-Friendly Community.
ACTIVE & ENGAGED
COMMUNITY
Riverview is a community
where residents are
physically, socially and
mentally engaged, and
have a sense of belonging
and support in our
community.
STRATEGIC THEME
OBJECTIVES
MEASURES
INITIATIVES
ACTIONS
Maintain an
affordable tax
rate in Greater
Moncton
- Tax rate comparison
- Employment
professional
development hours
- Strong financial
management of
Town's assets
- Council will be engaged in the local government reform process and advocate for
reforms that respect Riverview's identity as a municipality.
- Manage the Town's key financial metrics including debt ratio; expenditure growth;
tax rate; etc.
- Actively explore all external funding opportunities available to support the Town's
capital budget priorities.
Deliver quality
services to
residents and
businesses
- Service call volume
- response time,
etc.
- Focus on process
and service delivery
efficiency and
effectiveness
- Review the Town's model for IT service
delivery and complete a needs
assessment.
- Continue to explore options on where
technology can improve and enhance
the services offered by the Town.
- Continue to participate in regional
collaboration initiatives for the best
interest of Riverview residents (i.e. solid
waste; Trans Aqua; Capitol Theatre;
Codiac RCMP; water purchases
agreement; etc.).
- Work with regional organizations that
Riverview supports to improve public
reporting on performance to Council
and residents.
Employer of
Choice
- WorkSafe NB
metrics
- Supporting, engaging
and developing the
Town's workforce
- Expand the communication capacity
with more internal resources in
2022/2023.
- Improve internal communication
approaches, including implementing
technology solutions.
- Develop an annual leadership
and development program for
Town employees.
- Continue to foster a safe and healthy
work culture.
- Complete a Fire Department
Operational Review.
- CUPE negotiations in 2021.
- Provide employee education and
training on Truth and Reconciliation.
SERVICE
EXCELLENCE
Riverview remains
a community of
choice because of its
continued excellence
in the delivery of
municipal services
as well as its fiscally
responsible approach
to growth and
sustainability.
30 Honour House Court, Riverview, NB E1B 3Y9
[email protected] | Telephone: (506) 387-2020
T O W N O F R I V E R V I E W. C A