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1997
Policy Manual
Section II Subsection I
1
WATER & SEWER REGULATIONS
Published by Authority
The following regulations have been made by the Town Council of Clarenville under the
provisions of the Municipalities Act, 1990 and were approved by Council on the
day of A.D. 1997.
Mayor
Town Clerk
1.
"Interpretations": In these regulations unless the context otherwise requires:
(a) "Act" means the Municipalities Act, Chapter M-23, 1990.
(b) "Town" means the Town of Clarenville as defined by Paragraph 2 of the Order in
Council dated the 12th day of June, A.D. 1951 and made under the provisions of the
Municipalities Act, 1979.
(c) "Council" means the Town Council of the Town of Clarenville.
(d) "System" means the public water and sewerage system of the Town Council of
Clarenville as the owner and operator of the plant and equipment for the production,
transmission, delivery or furnishing of water to or for the public, and for the conveyance and
disposal of sewage.
(e) "Customer" means any person, firm or corporation who or which contracts to be
supplied with water or the disposal of sewage into the system.
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Policy Manual
Section II Subsection I
2
(f) "Domestic Service" means the type of service supplied to the owner or his authorized
agent or to the occupant or tenant of any space or area occupied for the distinct purpose of
a dwelling house, rooming house, apartment or flat.
(g) "Commercial Service" means any service other than domestic herein defined.
(h) "Town Public Works Superintendent" means the person appointed as such by
Council.
(i) "Water Plant Supervisor" means the person appointed as such by Council.
(j) "Town Manager and/or Town Clerk" means the person or persons appointed as such
by Council.
2.
"Application for Service": Council shall, before rendering service, require a regular
application form signed by the prospective customer.
3.
"Payment of Bills": Bills for water and sewer rates shall be rendered to each customer
annually, provided however in the case of metered services, bills may be rendered monthly.
All bills not paid as stated in billing shall be considered in arrears.
4.
"Adjustment of Bills": If the seal of a meter is broken or if a meter does not register
correctly, the bill for that service shall be estimated in accordance with the last registered
meter reading. Any customer desiring to question his bill must do so in writing within ten
(10) days of receiving his bill.
5.
"Estimated Readings for Billing Purposes": If Council is unable to obtain a meter
reading for billing purposes after exercising due diligence in the usual practice of meter
reading, the bill for that service shall be estimated in accordance with the last registered
reading; subject, however to the provision that in no circumstance shall an estimated reading
be used for more than twelve (12) consecutive billing periods. If any estimated bill is
rendered for more than twelve (12) consecutive billing periods Council shall notify the
customer by registered mail that arrangements must be made to obtain a reading and failing
such arrangements, service may be suspended until a meter reading has been obtained. When
such reading is obtained the previous estimated bill or bills shall be adjusted accordingly.
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Policy Manual
Section II Subsection I
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6.
"Installation and Removal of Meters": Meters shall be installed and removed only by
representatives of Council and no other person shall install, alter, repair, change or remove
a meter without the written permission of Council. The cost of the meter and installation
shall be the responsibility of the property owner and must be paid in full before services are
turned on to the building.
7.
"Access to Customer Premises": Representatives of Council shall have the right of
access to all parts of a customers property or premises at all reasonable hours for the purpose
of inspecting any water or sewer pipes, fittings, appliances, or for the purpose of installing,
removing, repairing, reading or inspecting meters. Council shall have the right to suspend
service to any customer who refuses such access.
8.
"Discontinuance of Service for Non Payment of Rates or Taxes": Council may
discontinue service from the system to any owner of a building or premises or part thereof
who fails to pay on the due date any rates or taxes payable by him/her under the Act. A
reconnection fee of one hundred dollars ($100) plus all taxes including current must be paid
before services are reinstated.
9.
"Location of Meters": Council shall have the right to refuse service to, or suspend the
service of, any customer who does not provide a place which in the opinion of Council is
suitable for a meter. It should be in the building served, at or near the point of entry of the
service pipe, in a place where it can be easily read and where it will not be exposed to
freezing temperatures. Where the premises of a customer are such in nature that a meter
cannot be properly installed in a building or if the building is not sufficiently frost proof as
to guarantee the safety of the meter, Council may order construction of a suitable frost-proof
box in which the meter can be installed. The cost of this box shall be the customers
responsibility. Services to such premises may be refused or suspended until such time as a
frost-proof box approved by Council is installed.
10.
"Damage to Water Meters": Each customer shall be responsible for the meter installed
in his service line and shall protect it. The customer shall be responsible for any damage to
the meter resulting from carelessness, hot water, steam, the action of frost or from any other
cause not the fault of the Council or its employees. The cost to Council occasioned by such
damage to the meter shall be paid by the customer. If after the rendering of a bill by Council
to the customer for such cost, the same is not paid within the time specified in Section 3, the
supply of water to the Customer concerned may be suspended until all charges are paid in
full.
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Policy Manual
Section II Subsection I
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11.
"Meter Testing": Upon receipt of a written request by a customer to have the meter tested,
Council will remove the said meter and have it tested by the manufacturers representative.
If the test shows the meter to be over registering by more than four per cent (4%) Council
shall pay the cost of removal, testing and installation of a new meter. If the test shows the
meter to be accurate within four per cent (4%), the customer shall be responsible for all costs
incurred in the removal, transportation, testing and reinstallation of the said meter.
12.
"New Connections Water and Sewer": Council shall be responsible for the connection
of domestic or commercial water and sewer services to its system and for bringing the
laterals to the right of way of the road. The total cost of materials and installation shall be
the responsibility of the customer. All costs incurred must be paid in full before services are
activated.
13.
"Cutting of Pavement": Where the installation of any water or sewer service requires the
cutting of pavement the cost of repairing or replacing the pavement shall be borne by the
customer. Cost shall be determined on a square meter basis.
14.
(a) "Service Shut Off": Any customer wishing to be disconnected or shut off from the
system must make a written request to have the water turned off.
(b) "Reconnection": Any customer requesting the water be reconnected or turned on to
the system shall pay a fifty dollar ($50) reconnection fee in addition to all arrears of water
and sewer rates and taxes. This reconnection fee shall not apply to service lines shut off
temporarily in order for the customer to make repairs to his own line.
15.
(a) "Exemptions and Reductions of Water and Sewer Fees": Any customer who has
a second family member occupying a portion of his dwelling where no rent is received, and
is serviced by a single service line, shall not be required to pay a water and sewer fee on
behalf of that person or family. The customer will be required to sign an affidavit to the
effect that no rent is being received.
(b) Any customer who requests to have service discontinued from the system shall be
charged fifty per cent (50%) of the prevailing rates for the period the service is disconnected.
(c) Vacant land with a road frontage on a serviced street will be charged fifty per cent (50%)
of the prevailing rates of the water and sewer fees.
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Policy Manual
Section II Subsection I
5
16.
"Cross Connections Prohibited": Connection of any customers installation served by the
system to any other source of water supply is prohibited. Any other source of supply must
be disconnected before the Town supply is turned on. A valve for insolating an existing
source from the Town supply is not satisfactory. An air gap must exist to prevent back-
siphonage of an existing supply into the Town mains.
17.
"Dangerous Connections": No connection shall be permitted to any hot water furnace,
washing machine, laundry tub, sink or any other equipment or source in such a manner as
may allow any contamination to pass from such installation, equipment, or source into the
system. If any such connection exists an AWWA approved Backflow Prevention device
must be installed and the type of device shall depend upon the degree of hazard involved.
If any such connection exists without an approved Backflow Prevention device then Council
may discontinue the supply of water to that customer.
18.
"Unauthorized Extensions, Additions or Connections": No person shall without the
written consent of Council make or cause to be made any connections to any pipe or main
or part of the water or sewer system or in any way obtain or use water therefrom in any
manner other than as set out in these regulations.
19.
"Additional Connection": Any customer requiring an additional or larger service will be
required to pay the full cost of materials and installation as stipulated in Section 12.
20.
(a) "Improper Use or Waste of Water": No customer shall permit the improper use or
waste of water nor shall he sell or give away water to any person except upon such conditions
and for such purposes as may be approved in writing by Council.
(b) No person shall use water from the Town system for lawn or garden irrigation by the use
of sprinklers or other continuous flow devices, for more than four (4) hours duration in any
twenty four (24) hour period. Any customer failing to abide by this regulation shall be
notified in writing that they may have service discontinued subject to Section 14 paragraph
b.
21.
"Interference With the System": No person unless authorized by Council, shall draw
water from, open, close, cut, break, obstruct free access to, or in any way injure or interfere
with any fire hydrant, water main, water pipe, sewer pipe, stop cock, valve or any other part
of the system provided, however, that nothing contained in these regulations shall be deemed
to prevent an officer or member of the Fire Department or Town Employee when engaged
in the work of such department, from using any hydrant or any part of the system.
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Policy Manual
Section II Subsection I
6
22.
"Service Pipes": Upon receipt and approval of an application for service to any premises
which are not already provided with water or sewer services, Council shall install, subject
to Section 12, a service pipe which it considers to be of suitable size and capacity provided
that:
(a) All underground water service pipe shall be Type "K" soft copper with flared or
compression fittings or Kytec with appropriate fittings. All Brass fittings shall be Red Brass
suitable for underground use.
(b) The minimum size of all water service lines shall be not less than 19 mm (3/4 in.) in
diameter, or as directed by a Town Official.
(c) All service pipes, water and sewer, outside the building shall be bedded in sand with a
minimum of 150 mm (6 in.) below the pipe and 150 mm (6 in.) above the pipe.
(d) A gate or ball valve shall be installed on the water service line at the point of entry in the
building and shall be easily accessible.
(e) A Pressure Reducing Valve shall be installed on the discharge side of, and next to the
shut off valve.
(f) A Vacuum Relief (anti syphon) and a Pressure Relief Valve shall be installed on all hot
water heaters and any other pressure vessels.
(g) All Radiation (Hot Water) Furnaces shall be equipped with an AWWA approved
Backflow Prevention Device such as the Watts Series 9DM3/M2 or the Series 911
Combination Backflow Preventer and Hot Water Boiler Fill Valve or an approved equal.
(h) No quick closing valve may be used in any serviced building unless adequate protection
against water hammer is provided.
(i) No water or sewer installation or part thereof shall be covered in or hidden from sight
until it has been inspected by a Town Official.
(j) Council shall not install any underground service pipes between November 15th in one
year and April 15th of the following year.
23.
"Location of Service Pipes": Where a service pipe has been installed without objection
from the customer as to location of same, no subsequent removal or alteration to the position
of the pipe shall be made except at the expense of the customer requesting such removal or
alteration. Where a customer has a sewage disposal other than the Town System, approval
of such disposal must be obtained from the appropriate Provincial Government Department
before the Town water is connected.
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Policy Manual
Section II Subsection I
7
24.
"Repairs to Service"
(a) "Leak or Freeze Up": If a leak or freezing or other problem occurs in a water or
sewer service pipe it shall be repaired as soon as possible at the customer expense. Should
the freeze up occur between the boundary and the main line it will be repaired by Council
at Council's expense. Location of freezing to be determined by a Council representative.
(b) "Curb Stop Protection & Repair": Property Owners are responsible for the
protection of their curb stops from damage. If a curb stop is damaged by the property owner
or persons hired by the property owner and has to be repaired by the Town employees, all
cost for labour and materials will be bill to the property owner including excavation and
backfilling. This policy is to cover unnecessary damage and not curb stops that have
deteriorated with time. Public Works Department Staff are willing to locate any curb stop
that is not visible.
25.
"Sewer Lines":
(a) All underground sewer pipe shall be PVC SDR-35 or PVC SDR-28 or as approved by
Council.
(b) All residential service lines shall be a minimum of 100 mm (4 in.) in diameter.
(c) All sewer lines other than residential shall be of a size to be determined and approved
by Council.
(d) All buildings shall have a suitable clean out device installed in an easily accessible
location inside the building.
(e) Backflow Prevention valves shall be installed on all sewer service lines within the Town.
The Council shall not accept responsibility for any damage caused by the backup of sewage.
(f) No basement floor drains, weeping tile or roof drains shall be connected to the sanitary
sewer. They shall be connected to a storm sewer, rock well or ditch.
26.
"Liability of Town": Council shall not guarantee an uninterrupted water supply or a
sufficient or uniform pressure and shall not be liable for any damage or injury caused or done
by reason of the interruption of supply, variation of pressure on an account of the turning off
or turning on of the water for any reason.
1997
Policy Manual
Section II Subsection I
8
Adopted: August 18, 1997
Motion No: 97-111
Mayor
Clerk