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TITLE:
DEPARTMENT:
Business Certificate Procedure
All Departments
PROCEDURE NO:
01120-01
APPROVAL DATE: March 11. 2024
CAO Signature:~
Purpose
To establish a procedure for the issuance of business certificates within the Town of
Amherst, including scheduling of such activities.
Criteria
In order to be eligible for a Business Certificate the business must satisfy one or more of
the following criteria:
1. must be a new business or home-based business within Amherst;
2. must be moving from a home-based business to a commercial property;
3. must be moving to a new premises which is significantly larger than the existing
premises;
4. must be significantly expanding the floor area of their current premises.
When eligibility is in question, the CAO will make a determination on issuance of a
certificate.
Certificate
The certificate will be a framed 8 x 10 template prepared by the Business Development
Officer.
Procedure
The Business Development Officer is responsible to track new business development
within the Town. It is recognized that it is often difficult to know when smaller business
start operation or change location.
When a new or expanding business meets the above criteria the Business Development
Officer will:
1. Contact the owner/ operator to welcome / congratulate them and schedule a
certificate presentation;
2. Schedule the presentation at the convenience of the business owner, generally to
take place during normal business hours;
3. Once a date and time is established, the Business Development Officer will notify
the Clerk who will invite:
a. the Mayor and all members of Council;
b. the CAO;
c. the Corporate Communications Officer;
d. Directors;
e. other staff as determined by the CAO.
TITLE:
DEPARTMENT:
PROCEDURE NO:
Business Certlficate Procedure
All Departments
01120-01
4. Provide some pertinent information about the business for the Clerk to include in
the invitation.
Generally, the Mayor will present the certificate, or in the Mayor's absence the Deputy
Mayor. In the absence of both the Mayor and Deputy Mayor, the councillors present
will determine who 'presents' the certificate. In all cases, all members of Council, staff
and business representatives are welcome, but not required, to be in the photo.
Should no Council members be present at the presentation, the Business
Development Officer or other Town staff attending will present the certificate.
The Corporate Communications Officer will attend the event, take pictures and prepare
a story to be shared via the Town's social media.
If a business declines a certificate, the Business Development Officer will notify the
CAO who will notify Mayor and Council.
ROLES AND RESPONSIBILITIES
Clerk
Track new businesses, arrange for date/time of certificate presentation and notify
Clerk; have certificate framed.
___ ___ _.:
Send invitation to Mayor/Council/CAO/BDO/Directors and Corporate
1 Communications Officer
Corporate Communications
Attend business certificate presentation to take pictures and prepare social medii""7
Officer
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For Administrative Use Only:
VERSION LOG
New Procedure
CAO - MacDonald
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CAO MacDonald
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