Code A 1.10 - Water Arrears Collection Policy 2025 — full text

This is an automated transcription (OCR) of the captured official document — minor recognition errors are possible; the source document governs. Snapshot 120092e3f5a5 · verified 2026-06-05 · original document · archived snapshot · unofficial consolidation, the official version is held by the municipal clerk.

## WATER ARREARS COLLECTION POLICY Effective Date Approved by Council Motion # 251215.03 December 3, 1990 Revision Date August 8, 2006; August 6, 2022, December 15, 2025 ## RATIONALE The following policy establishes the procedure for collection on Water Utility accounts. The procedure is designed to counteract the increasing frequency of Water Utility accounts in arrears. ## POLICY STATEMENT 1. As stated in the water regulations, "The Utility shall have the right to suspend service to customers whose bill remains unpaid for more than forty (40) calendar days after the date rendered. The customer shall pay the amount prescribed in the Schedule of Rates and Regulations for reconnection after each suspension. Such reconnection shall not be made until all arrears are paid." 2. The following timeline shall be observed for the collection of water bills: Time from - i) Original bill - due and payable thirty (30) days from invoice date. Date of invoice 30 days - Reminder Notice delivered in the same manner as the original bill giving thirty 30) days to pay before shut-off for non-payment. 35 days - iv) Order to Director of Works to shut off within 2-3 business days - li) Phone customer and or leave notice on premises on 33d day. (See exception, #4). - (No further contact to collect) (Shut off not to be on Friday) 63 days 70 days Arrears and disconnect charge must be paid to the Town Office, not a works employee, before re-connection is made. 3. The Town determines that for delinquent water accounts where reminder noticed have been issued for six (6) out of the prior eight (8) quarters to are deemed to be chronic delinquent accounts. The sixth notice shall clearly indicate that no further contact will be made and that the account, if it remains unpaid at the end of that period, shall be subject to shutoff without further contact.  4. Staff shall provide a summary report to Council before the next quarterly water billing showing the number of overdue accounts outstanding, and whether any of those account holders are still connected to the service. ## REFERENCES Middleton Water Utility - Schedule of Rates for Water and Water Services 2.Middleton Water Utility - Schedule of Rules and Regulations Governing the Supply of Water and Water Services ## PREVIOUS POLICY  The previous policy 1.10 "Water Arrears Collection Policy", amended August 8, 2006, is hereby amended. 1,- Ashley Crocker , Chief Administrative Officer of the Town of Middleton, do hereby certify that the Policy, of which the foregoing is a true copy, was duly passed at a duly called meeting of the Town Council of the Town of Middleton held on the 15th day of December 2025. Ahly alh Chief Administrative Officer | Policy Adoption | Policy Adoption | |---------------------------------------|-------------------| | Date of 7-day notification to Council | December 1, 2025 | | Date of Approval | December 15, 2025 |