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REGION OF QUEENS MUNICIPALITY
Operational Policy No 33
Hillsview Acres
RESIDENT ABUSE
Page 1 of 2
General Statement of Policy
33
01
It shall be the policy of the Region of Queens Municipality to ensure that the
residents of Hillsview Acres are treated at all times with care dignity and
respect Therefore any resident abuse as hereinafter defined is deemed to
be entirely unacceptable conduct on the part of any employees of Hillsview
Acres as such conduct would represent an inexcusable disregard for the
philosophy and objectives of Hillsview Acres
Definitions
33
02
Resident abuse in any form of improper or abusive treatment of residents
It
includes
but
is
not
restrict
to
all
aspects
of
physical
sexual
psychological
verbal
or
financial
abuse
mistreatment
and
neglect
Abusive conduct
often
involves
various combinations
of inappropriate
behaviour which cannot be categorized under a single heading therefore
the definitions below are not mutually exclusive
a
Physical Abuse includes inappropriate physical contact with
a
resident
which
harms
or
is
likely
to
harm
the
resident
Inappropriate
physical
contact includes
but
is
not
limited to
striking kicking pinching shoving or grabbing
b
Sexual Abuse
includes offensive
sexual
comments gestures
sexual molestation or physical contact that is inappropriate
C
Psychological
Verbal Abuse includes inappropriate shouting at
residents
inappropriate conduct or conversation with residents
belittling a resident
s cultural or racial background and the use of
obscene language or threats directed at residents
d
Neglect
means the failure to provide timely consistent safe
adequate and appropriate services of treatment and care to a
resident
Page 65
Operational Policy No 33
RESIDENT ABUSE
Page 2 of 2
e Financial Abuse means fraud theft or sale of belongings related to
property of a resident
Disciplinary Action
33
03
Employees
who
know
of
a
case
of
resident
abuse
shall
report
it
immediately
to
the
employee
s
Department
Head
and
or
the
Administrator or in their absence the Charge Nurse
33
04
Employees who have legitimate reason to suspect that a situation of
resident abuse has occurred or is occurring shall immediately report the
matter to the employee
s Department Head and
or Administrator or in
their absence the Charge Nurse
33
05
All complaints of real or suspected resident abuse shall be immediately
and thoroughly investigated by the employee
s Department Head and
or
the Administrator
33
06
Employees who are suspected of resident abuse may be suspended
pending the completion of the investigation outlined in 33
05 above
33
07
Employees who are determined through the investigation undertaken to
have in fact committed resident abuse will be immediately dismissed
33
08
Employees who are found to have had knowledge of or reason to suspect
resident abuse but who fail to report such matters as required hereunder
may be subject to disciplinary action including dismissal
Approved by Council
September 20 2004
Page 66