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Policy:
Water Billing Procedures
Date Originally Approved:
February 28, 2002
Proposed amendment presented:
December 19, 2019
Date presented for Councils Approval:
December 19, 2019
Motion: "That Council approve the amended Water Billing Procedure Policy 2001 - 09, effective December 19, 2019, as recommended."
This Policy is current as of: December, 2019
Proposed Amendment presented: December 22, 2022
Date Amended: December 22, 2022
This Policy is current as of: December 22, 2022
## TOWN OF STEWIACKE
## WATER BILLING PROCEDURES POLICY
## POLICY # 2001 - 09
## 1. Before rendering service the Utility shall:
- Require that the property/building owner complete, sign and file an application for each water service connection.
- b) Require that a non-refundable administration fee of $50.00 be paid by the property / building owner.
- c) If a cheque is returned by the bank, services will be terminated immediately, as though an application had not been received by the utility. The Utility shall not charge base rate or usage charges for the period during which the service is discontinued
- d) A request for an additional connection(s) by existing utility customers will be treated as a new account, and will require an application with an administration fee.
## 2. Billings
The Utility Operator shall, under normal circumstances, read meters at the following times:
- The first week of March
- The first week of June
- The first week of September
- The first week of December
If conditions do not permit, the billing for that service period shall be estimated in accordance with the best available data.
If a meter does not register correctly, the bill for that service shall be estimated in accordance with the best data available.
Bills shall be rendered to each customer within twenty-one days after the meters are read.
If a meter has the same reading as the previous quarterly reading, the Utility operator shall have the meter repaired within twenty-one days.
The discount date, or due date, shall be shown clearly on all water bills.
## 3. Accounts
All accounts, which have not been paid in full by the discount date (due date) shall be charged the late penalty. This penalty shall be clearly noted on the customer's account record; all records shall be updated monthly.
## 4. Suspension of Services:
temming from late payment charges, V ill indicating amounts outstanding for tve bilined eriod a Nolidi of residenoun Services".
The day following the discount (due) date, the Administration Office shall notify the Utility Operator of any water services, which are to be suspended.
The Utility Operator shall, under normal circumstances, perform suspension of service for non-payment of water bills, on the Monday following the discount due date on or before 2:00 p.m.
When suspension of service occurs for non-payment of bills a notification shall be left at the place of service by the Utility Operator, to advise that the water service has been disconnected.
## 5. When discontinuing service for non-payment of bills, the Utility shall:
- a) Not restore said service until all monies owing to the utility, together with the required reconnection charge has been paid.
- b) Accept plament for ate above in the fan of hath choice or postered cheer, prior to the next water billing.
- c) Suspend service without further notice, in the event any cheque(s) is returned/ not cashed by the bank.
- d) Not charge base rate or usage charges, for the period during which service is discontinued.
6. When discontinuing service at a customer's request, the Utility shall:
- a) Require that an application form for discontinuation of service be completed and signed by the property/building owner.
This policy supersedes any and all policies respecting Water Billing Procedures
Annotation for Official Policy Book
Date of Notice to Council Members of Intent to consider: December 22, 2022
Date of Passage of Current Policy: December 22, 2022
I certify that this policy was adopted by Council as indicated above.
collaze
2023-01-26.
Date
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