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# Accessibility
The Corporation of the Town of Deseronto strives at all times to provide its goods and services in a way that respects the dignity and independence of all people. The Town of Deseronto is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and in a similar way as other customers. The ultimate goal of the Town of Deseronto is to meet and surpass customer expectations while serving all people, including those with disabilities. Comments regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way the Town of Deseronto provides goods and services to people with disabilities using a feedback form, by e-mail, mail, or verbally. All feedback should be directed to the Clerk. Customers can expect a response within thirty (30) calendar days.
If you are a person with a disability and require information from the Town of Deseronto in another format, please contact the Town Hall at 613-396-2440, email, by mail, or in person at 331 Main St. P.O. Box 310 Deseronto, ON K0K 1X0.
Accessible Customer Service Policy - open pdf (PDF)
Accessible Customer Service Feedback Form - open pdf (PDF)
About the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) - open pdf (PDF)
Accessibility for Ontarians with Disabilities Act 2005 - open pdf (PDF)
Town of Deseronto Multi-Year Accessibility Plan.pdf - open pdf (PDF)
**Accessibility Reports**
January 1, 2010, Accessible Customer Service
December 31, 2010 Compliance Report
July 1, 2011, Accessible Taxi Services
January 1, 2012, Accessible Emergency and Public Safety Information
January 1, 2013, Accessible Transportation Services
December 31, 2013, Accessibility Compliance Report
January 1, 2013 Accessibility Policies and Multi-Use Plan
Provide Accessible Transportation
January 1, 2014 Accessibility Policies and Multi-Year Plan
Make Websites Accessible
Self Service Kiosks
January 1, 2015, Accessible Feedback
Staff Training
Employment Practices
December 31, 2015, Accessibility Compliance Report
January 1, 2016, Make Public Information Accessible When Asked
Make New or Redeveloped Public Spaces Accessible
December 31, 2017, Accessibility Compliance Report
December 31, 2019, Accessibility Compliance Report
For further inquiries, please contact: [email protected]
Phone: 613-396-2440 Fax: 613-396-3141 Town of Deseronto Municipal Offices 331 Main St. P.O. Box 310 Deseronto, ON K0K 1X0
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# Website Notice of Accessibility