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Accessibility Services
# Multi-Year Accessibility Plan
* Inclusion, Diversity, Equity & Accessibility
* Accessibility Services
* Accessibility Feedback/Complaint Form
* Accessibility Guidelines & Policies
* Multi-Year Accessibility Plan
Contact Us
For more information, to provide feedback or to request an alternate format of documents:
Diversity & Inclusion Office,
Human Resources
Phone: 905 546 2424 ext. 8080
Email: [email protected]
## Multi-Year Accessibility Plan
The City's Multi-Year Accessibility Plan outlines how the City will maintain compliance with the legislative requirements and continue working towards being barrier-free.
The Plan is monitored by the Diversity & Inclusion Office in Human Resources. Annual status updates will be provided on the Multi-Year Accessibility Plan.
The City of Hamilton is committed to ensuring that Council, all levels of corporate management and staff, plan, implement and evaluate strategies and opportunities that sustain and maintain the rights of persons with disabilities and their families to barrier-free programs, services and opportunities. In so doing, the City implements the Accessibility for Ontarians with Disabilities Act, 2005 according to the legislation's standards for
* Information and Communications
* Employment
* Transportation
* Design of Public Spaces (Built Environment)
* Customer Service
### Strategic Goals
### Plans & Reports
There are six strategic goals outlined in the multi-year plan, demonstrating the City's commitment to fulfilling the requirements of the AODA, 2005, Customer Service Standard and Integrated Accessibility Standards. Each strategic goal addresses a key aspect of how we plan to design, deliver and implement policies, programs, services, resources and opportunities to persons with disabilities in an equitable manner that respects their dignity and independence, as well as takes into account the person's disability.
**Strategic Goal One**
Persons with disabilities receive equitable, inclusive and accessible customer service that meets their needs when accessing and utilizing City's services, programs, resources and opportunities.
**Strategic Goal Two**
Persons with disabilities who are potential employees will be accommodated and supported throughout the recruitment, assessing, selecting and hiring process and when they are seeking advancement opportunities as employees.
**Strategic Goal Three**
Information and communication and supports including the City's website and self-service kiosks are fully accessible and available in accessible formats.
**Strategic Goal Four**
Persons with disabilities access barrier free services and programs when using Hamilton Street Railway (HSR) and Accessible Transit System (ATS).
**Strategic Goal Five**
City facilities are fully accessible and or will provide accessibility measures to meet the needs of persons with disabilities when accessing program, services, resources and opportunities.
**Strategic Goal Six**
Through training and experimental learning, staff is knowledgeable and able to recognize and identify barriers to accessibility when designing, planning, delivering and implementing services, programs and opportunities to the public as well as when procuring or acquiring goods, services or facilities.
Multi Year Accessibility Plan Status Report 2022 (PDF, 449.86 KB)Multi-Year Accessibility Plan 2020-2025 (PDF, 84.6 KB)Multi Year Accessibility Plan Status Report 2021 (PDF, 369.83 KB)Multi-Year Accessibility Plan Status Report 2017-2020 (PDF, 192.1 KB)Multi-Year Accessibility Plan 2013-2017 (PDF, 182.38 KB)
Date modified
January 03, 2023