{
 "municipality_id": "gx-001633",
 "municipality": "Melancthon",
 "status_type": "Township",
 "jurisdiction": "Ontario",
 "country": "CA",
 "topic": "communications_engagement",
 "label": "Communications & engagement",
 "status": "found",
 "last_verified": "2026-06-10",
 "official_website": "https://melancthontownship.ca/",
 "documents": [
  {
   "primary": true,
   "is_official": true,
   "title": "Customer Service Policy / Complaint Policy",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": null,
   "document_url": "https://melancthontownship.ca/wp-content/uploads/2017/06/customer-service-policy.pdf",
   "summary": "Township of Melancthon Customer Service / Complaint Policy setting customer service standards and complaint handling; amendable by Council resolution. No explicit adoption date stated.",
   "capture_sha256": "2ea19f4d999aaa811a98fce8d58c4cb40b7c49ce14f5ab818f3f399e3d55ad65",
   "captured_at": "2026-06-10T22:36:29+00:00",
   "capture_http_status": 200,
   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/2ea19f4d999aaa811a98fce8d58c4cb40b7c49ce14f5ab818f3f399e3d55ad65.pdf",
   "link_dead": false,
   "transcript_url": "/ca/on/melancthon/communications/text-2ea19f4d999a/",
   "transcript_quality": "exact"
  }
 ],
 "source": "https://govanswers.org/ca/on/melancthon/communications/"
}