City of Niagara Falls Strategic Plan 2023-2027

Niagara Falls, Ontario

This is the exact embedded text of the captured official document. Snapshot 75bff9ea8e23 · verified 2026-06-10 · original document · archived snapshot · unofficial consolidation, the official version is held by the municipal clerk.

# Strategic Plan The 2023-2027 City of Niagara Falls Strategic Plan serves as a map to guide the City to the end of the council term. The plan comprises three pillars, each with objectives that further define the Council's strategic direction during this term. --- ## The strategic pillars include: * Sustainability (Financial, Environmental and Social) * Customer Service * Economic Diversity and Growth Staff will continuously monitor and provide updates on the action plans and accomplishments of the Strategic Plan. You can flip through the 2023-2027 City of Niagara Falls Strategic Plan or view the accessible document. ## Our progress Staff will continuously monitor and provide updates on the action plans and Strategic Plan accomplishments. Please view the plan sections below for updated information on the key accomplishments, next milestones, and completion status of the actions so far. ![The cover and opened page of the Strategic Plan Highlights booklet, on a blue wavy background.](/media/wdifpqjh/4cd67a10-b32c-419f-babd-f26dbbf6d793.jpg?width=400&height=225&v=1dcc1ed90a14410&format=webp) Strategic Plan Highlights: From Vision to Results ![Customer Service area at the MacBain Community Centre](/media/iqbktbal/customer-service-signage.jpg?width=400&height=225&v=1dc976c9fa07ef0&format=webp) Strategic Plan - Customer Service ![The Niagara Falls Exchange culture hub and market building](/media/5jdlxvxi/economic-diversification.webp?width=400&height=225&v=1dc3f7dfa2e4330&format=webp) Strategic Plan - Economic Diversification & Growth ![Welland River with roads and houses on either side](/media/ly4kvqrp/environmental-sustainability-1.jpg?width=400&height=225&v=1dc3f7e1d93d8d0&format=webp) Strategic Plan - Environmental Sustainability ![Exterior of the City Hall building in the City of Niagara Falls Ontario Canada](/media/20ihvvg1/city-hall.webp?width=400&height=225&v=1dc976dd007bdf0&format=webp) Strategic Plan - Financial Sustainability ![Construction of the new South Niagara Hospital in Niagara Falls Ontario Canada.](/media/biqf5pyi/social-sustainability-support-the-development-of-the-south-niagara-hospital.png?width=400&height=225&v=1dc976eaf83f610&format=webp) Strategic Plan - Social Sustainability Contact Us **City of Niagara Falls** 4310 Queen Street P.O. Box 1023 Niagara Falls, ON L2E 6X5 Canada 905-356-7521 [email protected]