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Temporary Service Disruption May 2017
Temporary Service Disruption Procedure
Accessibility Policy 003-2013(as amended and approved January 25, 2017)
Purpose:
The purpose of this procedure is to establish guidelines for providing notification of temporary
disruptions of service to people with disabilities. These notices may be for either planned or
unexpected disruptions of service.
Implementation:
Notices for both unexpected and planned service disruptions will be provided in a variety of
formats that will take into account a range of disabilities and will outline:
- The reason for the disruption;
- Its anticipated duration;
- A description of alternative facilities or services, if any are available; and,
- Contact information.
Notices for unexpected service disruptions will be posted as soon as possible, using large, clear
print and plain language at the physical entrances to the facility and throughout the facility (if
required) and in any other location that the Municipality deems is necessary.
Notices for planned service disruptions will be posted using large, clear print and plain language
at the physical entrances to the facility, and throughout the facility where necessary. In
addition, planned service disruptions that are intended to last more than 48 hours will be
posted on the Municipality's website.