This is the exact embedded text of the captured official document.
Snapshot fc638a6d296d · verified 2026-06-09 ·
original document ·
archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
Perth County Joint Accessibility Plan 2023-2027
2 | P a g e
Municipal Jurisdictions Participating in the
Perth County Joint Accessibility Plan
The Corporation of the County of Perth
1 Huron Street
Stratford, ON N5A 5S4
Lower Tier Municipalities
The Municipality of North Perth
330 Wallace Ave N
Listowel, ON N4W 1L3
The Township of Perth South
3191 Road 122
St. Pauls, ON N0K 1V0
The Township of Perth East
P.O. Box 455
25 Mill Street E
Milverton, ON N0K 1M0
The Municipality of West Perth
160 Wellington Street
P.O. Box 609
Mitchell, ON N0K 1N0
Key Contact Information
Tyler Sager, Manager of Legislative Services / Clerk
Corporation of the County of Perth
1 Huron Street, Stratford, ON N5A 5S4
Tel: 519.271.0531 Ext. 210
[email protected]
This document is available in alternate formats upon request.
Perth County Joint Accessibility Plan 2023-2027
3 | P a g e
Table of Contents
Table of Contents _____________________________________________________ 3
County of Perth Joint Accessibility Plan 2023-2027 _________________________ 6
Executive Summary _________________________________________________ 6
Highlights of the Joint Accessibility Plan (2023-2027): _____________________ 6
Our Commitment to Accessibility ______________________________________ 7
Obligations ________________________________________________________ 8
Legislation _______________________________________________________ 8
The Ontarians with Disabilities Act, 2001 (ODA) _________________________ 8
Accessibility for Ontarians with Disabilities Act, 2005 (AODA) ______________ 8
Who is the AODA designed for? _____________________________________ 8
The Five AODA Standards _________________________________________ 9
Customer Service Standard_________________________________________ 9
Information and Communications Standard____________________________ 10
Employment Standard ____________________________________________ 10
Transportation Standard __________________________________________ 10
Design of Public Spaces Standard __________________________________ 10
Consultation ____________________________________________________ 11
Public Engagement _______________________________________________ 11
Structure and Governance _________________________________________ 12
Roles and Responsibilities: ________________________________________ 13
Looking toward 2023 and Beyond ___________________________________ 13
Connection to Perth County's Diversity, Equity and Anti-Racism Charter __ 13
Implementation ____________________________________________________ 14
Our Progress on the AODA Regulations _______________________________ 17
General Requirements ____________________________________________ 17
Procurement ___________________________________________________ 17
Reporting ______________________________________________________ 17
Training _______________________________________________________ 17
Perth County Joint Accessibility Advisory Committee (JAAC) ______________ 18
Feedback ______________________________________________________ 19
Integrated Accessibility Standards Regulation Ontario (IASR) _____________ 20
Perth County Joint Accessibility Plan 2023-2027
4 | P a g e
Accessible Customer Service Standard ______________________________ 20
Legislated Mandate ______________________________________________ 20
Commitment ___________________________________________________ 20
Progress ______________________________________________________ 20
The Corporation of the County of Perth and Lower Tier Municipalities _____ 20
The Municipality of North Perth ___________________________________ 23
The Township of Perth East ______________________________________ 24
The Township of Perth South _____________________________________ 25
The Municipality of West Perth ___________________________________ 25
Information and Communications Standard___________________________ 26
Legislated Mandate ______________________________________________ 26
Commitment ___________________________________________________ 26
Progress ______________________________________________________ 27
The Corporation of the County of Perth _____________________________ 27
Municipality of North Perth _______________________________________ 29
The Township of Perth East ______________________________________ 30
The Municipality of West Perth ___________________________________ 31
The Township of Perth South _____________________________________ 31
Employment Standard ____________________________________________ 32
Legislated Mandate ______________________________________________ 32
Commitment ___________________________________________________ 32
Progress ______________________________________________________ 32
The Corporation of the County of Perth _____________________________ 32
The Municipality of North Perth ___________________________________ 33
The Township of Perth East ______________________________________ 34
The Municipality of West Perth ___________________________________ 34
The Township of Perth South _____________________________________ 35
Transportation Standard __________________________________________ 35
Legislated Mandate ______________________________________________ 35
Commitment ___________________________________________________ 35
Progress ______________________________________________________ 35
The Corporation of the County of Perth _____________________________ 35
Perth County Joint Accessibility Plan 2023-2027
5 | P a g e
Perth County Community Transportation Network: ____________________ 36
Duties of Lower Tier Municipalities - Specialized Transportation Services __ 37
Municipality of North Perth _______________________________________ 37
The Township of Perth East ______________________________________ 38
The Municipality of West Perth ___________________________________ 38
The Township of Perth South _____________________________________ 39
Design of Public Spaces and Built Environment _______________________ 39
Legislated Mandate ______________________________________________ 39
Commitment ___________________________________________________ 39
Maintenance of Public Spaces _____________________________________ 39
Progress ______________________________________________________ 40
The Corporation of the County of Perth _____________________________ 40
The Municipality of North Perth ___________________________________ 42
The Township of Perth East ______________________________________ 43
The Municipality of West Perth ___________________________________ 44
The Township of Perth South _____________________________________ 45
Appendix A: County of Perth __________________________________________ 46
Appendix B: Municipality of North Perth _________________________________ 48
Appendix C: Township of Perth East ____________________________________ 50
Appendix D: Township of Perth South ___________________________________ 52
Appendix E: Municipality of West Perth __________________________________ 54
Perth County Joint Accessibility Plan 2023-2027
6 | P a g e
County of Perth Joint Accessibility Plan
2023-2027
Executive Summary
This multi-year Accessibility Plan succeeds the 2018-2022 Accessibility Plan and the
legislated Annual Status Updates to that Plan. The new plan outlines the continued
commitment that the County of Perth has made to create an accessible organization by
identifying, removing and preventing barriers for people with disabilities.
This plan was established, reviewed and updated in consultation with persons with
disabilities and with the Joint Accessibility Advisory Committee (JAAC). The intent of
this document is to create a countywide accessibility plan with the County of Perth, the
Municipality of North Perth, the Township of Perth East, the Township of Perth South
and the Municipality of West Perth. It incorporates the intentions of the County of Perth
and its Lower Tier Municipalities to meet its obligations under the Accessibility for
Ontarians with Disabilities Act, 2005 (AODA).
This plan will be posted on the County's website, as well as on the Lower Tier
Municipalities' websites, and shall be made available in an alternate format and with
communication supports, upon request.
The County of Perth's Joint Accessibility Plan (2023-2027) reflects the proposed
intentions of the County of Perth and its Lower Tier Municipalities over the next five
years for meeting the regulations under the AODA and for identifying, removing and
preventing barriers for people with disabilities in communities across the County and the
Lower Tier Municipalities.
Highlights of the Joint Accessibility Plan
(2023-2027):
- Communication: A focus on streamlined communications from the County of
Perth around its accessibility program, initiatives and projects.
- Education: Continued internal and external education from the County of Perth
to better support community members, businesses, and staff members with the
implementation of accessibility initiatives.
- Diversity and Inclusion: Prioritizing diversity, inclusion and the County's
commitment to impactful initiatives for all members of the community in this plan.
Perth County Joint Accessibility Plan 2023-2027
7 | P a g e
- Age-Friendly Focus: Demonstrating focus on age-friendly resources,
discussions, and education to continue to better support the aging population of
the Perth County area.
- Community Leadership: A commitment to remain a leader in accessibility and
to maintain up-to-date on provincial and federal regulations and requirements.
Our Commitment to Accessibility
Perth County and the Lower Tier Municipalities (North Perth, Perth East, Perth South,
and West Perth) commit to prioritizing accessibility in County services, programs, goods
and facilities. Progress on all accessibility initiatives remain a collaborative effort
between the Upper and Lower Tier Municipalities in the Perth County community.
Continued knowledge-sharing, documentation, and resource creation will remain a
priority for all parties to illustrate the commitment that Perth County has to the AODA.
Moving forward, there is continued work to be done on accessibility throughout Perth
County. The municipality will continue to identify and remove barriers to create
accessible spaces and services for all in the Perth County community.
Please contact us through one of the following methods:
County of Perth Website:
Phone: 519-271-0531
Mail: Accessibility Program
County of Perth
1 Huron Street
Stratford, ON N5A 5S4
Email: [email protected]
Perth County Joint Accessibility Plan 2023-2027
8 | P a g e
Obligations
Legislation
The Ontarians with Disabilities Act, 2001 (ODA)
The Province of Ontario's Bill 125 was first read in the Legislature on November 5, 2001
and was fully titled as, "An Act to Improve the Identification, Removal, and Prevention of
Barriers Faced by Persons with Disabilities and to Make Related Amendments to Other
Acts". Given a short title of the "Ontarians with Disabilities Act" (ODA), this legislation
received Royal Assent on December 14, 2001. It came into force for all Ontarians on
February 7, 2002.
The Ontarians with Disabilities Act helps the government improve opportunities for
people with disabilities. The ODA is designed to assist Ontarians with disabilities by
providing for their involvement in the identification and by removing and preventing
barriers to full participation in the life of the province.
Under the ODA, all municipalities must:
-
prepare an accessibility plan each year and make it available to the public
-
include people with disabilities in their planning processes, such as the members
of the Joint Accessibility Advisory Committee
-
remove barriers over time (the Act gives municipalities the flexibility to set their
own priorities and timelines)
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Bill 118, also known as the "Accessibility for Ontarians with Disabilities Act", 2001
(AODA) was given Royal Assent on June 13, 2005. Created with the knowledge that
discrimination towards individuals with disabilities exists, it was put in place to benefit all
Ontarians and grant equal opportunities. The AODA encompasses all statements
passed with the Ontarians with Disabilities Act (ODA) and is expanded to include public
and private sectors, as well as providing more specific guidelines for making Ontario
more accessible.
Who is the AODA designed for?
According to the Government of Ontario, approximately 2.6 million people have a
disability. Roughly one in four Ontarians live with a disability and face various types
accessibility challenges and barriers in their everyday life. It is important to address the
barriers that exist and prevent those barriers in the future to ensure the independence of
individuals with disabilities. This removal of barriers also protects the right of all people
to participate fully in the community.
Perth County Joint Accessibility Plan 2023-2027
9 | P a g e
Due to accessibility barriers, some Ontarians find it hard to access local services, enter
public buildings or use public transit. While all levels of government are working to
improve accessibility, municipal governments have a special role to play. Municipalities
serve communities and manage important programs and services that touch community
members' daily lives, such as libraries, social housing and emergency services, and
parks and roads.
The AODA standards apply to all organizations (public, private, and not-for-profit) with
one or more employees in Ontario. In order to ensure that barriers are removed, the
AODA states there shall be mandatory development, implementation and enforcement
of accessibility standards regarding goods, services, facilities, accommodation,
employment, building, structures and premises.
It is outlined within the AODA that all legislated requirements are to be in place prior to
January 1, 2025. The AODA further states participation of individuals with disabilities,
the Government of Ontario and representatives of industries and various sectors of the
economy are required in the development of the standards to ensure optimal
accessibility outcomes.
The Five AODA Standards
The AODA sets out a road map for an accessible Ontario by 2025 with mandatory and
enforceable standards. These five standards are meant to provide a consistent means
of measuring appropriate levels of accessibility. They also are to be reviewed by the
government every 2 years.
The five standards include:
- Customer Service
- Information and Communications
- Employment
- Transportation
- Design of Public Spaces
Customer Service Standard
The Customer Service Standard requires organizations and businesses to provide
accessible customer service. Training must be provided to staff members and
volunteers regarding accessible customer service and how to interact with people with
disabilities. Compliance in the following areas should be met; service animals, methods
of notification of service disruption, collection of feedback, development of training for
staff, use and treatment of support persons, service animals, and assistive devices. The
Customer Service Standard ensures that all members of the community can expect the
same level of customer service at all times.
Perth County Joint Accessibility Plan 2023-2027
10 | P a g e
Information and Communications Standard
The Information and Communications Standard mandates all information and
communications produced by an organization must be made available in alternative
formats upon requests. This standard also includes requirements to make websites
accessible. Accessible formats (alternative formats) are ways of presenting information
in a way that is accessible for people who have difficulty accessing standard print or
electronic formats. For example, accessible formats include; braille, large print,
accessible digital files (HTML, Microsoft Word documents), audio records, and text
transcripts of visual or audio information. The Information and Communications
Standard ensures that all people have an equal chance to learn, participate, create, and
receive information and communications within their community.
Employment Standard
The Employment Standard requires organizations make accessibility part of their
procedure for hiring, recruiting, and supporting employees with disabilities. The duty to
accommodate should be included, as needed, in corporate policies and other functions
for employees with disabilities. The Employment Standard ensures that every potential,
current, or future employee of an organization is able to work without discrimination or
barriers within the workplace.
Transportation Standard
The Transportation Standard requires conventional transportation service providers
within a community to make the features, equipment, and vehicles accessible to
passengers with disabilities. Conventional transportation types include; buses,
streetcars, subways, trains, ferries. Conventional transportation service providers also
must deploy lifts or ramps upon request, ensure that passengers have time to board,
store mobility aids, and transport passengers with medical aids.
Transportation companies must also provide information in accessible formats upon
request. The Transportation Standard also requires transportation service providers to
offer alternative ways to accommodate passengers should equipment not be functional.
The Transportation Standard ensures that every person can live a rich and fulfilled life
by moving freely throughout the community.
Design of Public Spaces Standard
The Design of Public Spaces Standard clearly states the need for newly constructed or
redeveloped public spaces designed to be accessible for all people. This inclusivity
extends to people with disabilities, aging demographics, and more.
There are requirements that extend for accessibility to:
-
recreational trails and beach access routes
-
outdoor public eating areas like rest stops or picnic areas
-
outdoor play spaces (playgrounds and provincial parks)
Perth County Joint Accessibility Plan 2023-2027
11 | P a g e
-
accessible parking (on and off street)
-
outdoor paths of travel like sidewalks
Interior elements related to accessibility are covered by the Ontario Building Code and
may be also included in a "Design Standards Manual" that many municipal Planning or
Building departments have. A Design Standards Manual is specific to each municipality
and may include additional accessibility recommendations that are not covered in the
Ontario Building Code. The Design of Public Spaces Standard ensures that accessibility
is considered and included during the design and development process of public
spaces, businesses, and housing.
Consultation
There are requirements under the AODA for consultation with either individuals or with
persons with disabilities and municipal Joint Accessibility Advisory Committees. The
County and the Lower Tier Municipalities are committed to ensuring that the
consultation requirements in the legislation are met.
Consultations for the Perth County Joint Accessibility Plan were completed with County
Staff, Lower Tier Municipalities, the Joint Accessibility Advisory Committee, persons
with disabilities in the greater community, and community members. All stakeholders
were given opportunity to actively engage in the development of the plan.
Public Engagement
As part of its public engagement strategy for the Joint Accessibility Plan, Perth County
launched an accessibility-focused survey. This survey ran for approximately one month
(January 2023) and was promoted in collaboration with the Lower Tier Municipalities
and the Joint Accessibility Advisory Committee.
The survey received 22 responses with 19 respondents living directly within Perth
County, 1 respondent working in Perth County, and 1 respondent interested in
relocating to Perth County or the surrounding area. Based on the data collected,
approximately 45% of survey participants identified themselves as having a disability.
55% of respondents identified as not having a disability or "prefer not to answer".
With regard to specific Perth County municipal services in relation to accessibility
(Transportation, Customer Service, Facilities, Public Spaces), the data did not appear to
have any major trends. For the most part, respondents selected "agree" or "neither
agree/disagree" regarding being able to utilize accessible municipal services within
Perth County.
When asked about their overall satisfaction with the total accessibility of Perth County,
the survey participants were somewhat or mostly satisfied with Perth County as being
an "inclusive place for people with disabilities".
Perth County Joint Accessibility Plan 2023-2027
12 | P a g e
See the chart below for responses to the question:
"Do you feel that Perth County (businesses, public facilities, public
spaces/infrastructure, etc.) is an inclusive place for those who are living with
disabilities?"
In a subsequent question, survey participants were asked to note why they feel Perth
County is (or is not) an inclusive place for people with disabilities. Most respondents
discussed accessibility of businesses, sidewalks and traffic lights, and municipal offices
that are located in older retrofitted buildings.
See below for some specific answers to the question:
"Why do you feel Perth County IS or IS NOT an inclusive place for those who are living
with disabilities?"
- The traffic lights should have beepers, for those of us whom are visually impaired
so we know when it is safe to cross.
- There are some restaurants and other establishments that have stairs -
especially to get to washrooms.
- Not all facilities are easily accessible including municipal and or business. Some
have adapted the best they could given the constraints within older buildings.
Finally, respondents were asked about the "one thing" that they believe Perth County
could do to make the municipality more accessible. Answers were varied across
transportation, aging populations, parking, and barrier-free access. One respondent
stated that, "even if just one person needs it, it is still needed and important".
Structure and Governance
The responsibility for the development and maintenance of the Joint Accessibility Plan
is shared across various stakeholders in the County. Legislative Services at Perth
County managed the draft process of the Joint Accessibility Plan in collaboration with all
parties listed below.
Perth County Joint Accessibility Plan 2023-2027
13 | P a g e
All departments and Lower Tiers are responsible at a corporate level to ensure
compliance to the AODA. The County of Perth and each of its Lower Tier Municipalities
are separately responsible for ensuring that all departments with their Municipalities are
compliant with the Standards contained within the AODA and are meeting the proposed
goals of the Joint Accessibility Plan.
Roles and Responsibilities:
Management Team(s) - Management at Perth County and the Lower Tiers support the
mission of the Accessibility program at all operational levels. Management is
predominantly responsible for driving the creation of accessible goods, services, and
facilities to ensure all community members, visitors, and staff feel included.
County & Lower Tier Councils: Councillors at the Upper and Lower Tier levels
support Staff's efforts to ensure that policies, practices, procedures, and programs
consider accessibility for all and reflect the principles of diversity and inclusion.
Perth County Joint Accessibility Advisory Committee (JAAC): The JAAC is a key
resource and contributor to long-term accessibility planning and programs, as well as
providing input on accessibility issues that are brought forward by community members,
visitors or staff.
All County and Lower Tier Staff: Accessibility is the responsibility of all municipal
employees. Specific focus should be placed on accessible customer service, the
creation of accessible materials, and a basic understanding of the five AODA Standards
as it relates to our work at Perth County.
Looking toward 2023 and Beyond
Listening to the feedback from community members, the Joint Accessibility Advisory
Committee members, County Staff, and the Lower Tier Municipalities is a crucial
element to maintain the Joint Accessibility Plan over time. Status Updates (annual) and
Compliance Reports (biannual) will be submitted and circulated as required.
For policy and procedure reviews, working groups will be established on an ad hoc
basis. This plan is subject to approval by the County of Perth's Council and all Lower
Tier Municipalities' Councils.
Connection to Perth County's Diversity, Equity and
Anti-Racism Charter
The Joint Accessibility Plan has a direct connection to Perth County's initiatives
regarding diversity, equity, anti-racism, and inclusivity. Becoming a welcoming and
inclusive community requires all members of the County to actively combat racism,
discriminatory behaviours, and non-inclusive practices (conscious and unconscious).
Perth County Joint Accessibility Plan 2023-2027
14 | P a g e
Perth County believes that celebrating community means recognizing all of the people
who call Perth County home regardless of age, sex, gender identity, race, ethnicity,
abilities, religion, sexual orientation, social status, educational background or any other
differences they may have. It is part of our mission to enhance Perth County in
becoming a more inclusive and welcoming community for all who seek to live, work, and
play within our communities.
The Perth County Diversity, Equity and Anti-Racism Charter outlines the values,
principles, roles and responsibilities in our organization that represent this commitment.
It is directly related to the work of the Accessibility program at Perth County.
In the public engagement survey for the Accessibility Plan, approximately 86% of
respondents selected "strongly agree" or "agree" with regard to the importance of the
connection between accessibility projects and Perth County's Charter for Diversity,
Inclusion and Anti-Racism. One respondent noted that, "accessibility and inclusion...
should always be part of our guiding processes and acceptable best practices. Only
then can we truly say we're accessible, equitable and inclusive."
Implementation
The County of Perth and its Lower Tier Municipalities support the spirit and goals of the
AODA to make the Province of Ontario more accessible.
A commitment has been made to identify and eliminate (when possible) all forms of
barriers faced by people with disabilities, including:
1) Attitudinal Barriers: Behaviours, perceptions and assumptions that directly or
indirectly discriminate against persons with disabilities. Attitudinal barriers often are
developed from a lack of understanding which can lead to judgement or
misconceptions about a person with a disability.
Examples of Attitudinal barriers include:
- Assuming that a person with a disability is "less than" or "less able".
- Assuming that someone with a speech impairment cannot understand you.
- Making a person feel as though you are going out of your way to provide their
accommodations in a customer service interaction.
- Forming ideas about a person as a result of stereotypes.
2) Organizational or Systemic Barriers: Organizational or systemic barriers are
policies, procedures, or practices that unfairly discriminate and can prevent
individuals from participating fully in a situation. These barriers are often put into
place unintentionally by people who do not understand accessibility.
Examples of Organizational or Systemic barriers include:
Perth County Joint Accessibility Plan 2023-2027
15 | P a g e
- People with disabilities being unable to attend events because they were not
considered at the event planning stage.
- No leadership to address issues related to people with disabilities.
- Requiring a driver's license as a core qualification for an office position job
that may prohibit persons with vision impairments from applying.
3) Architectural or Physical: Architectural or physical barriers are elements of
buildings (public or private) or outdoor spaces that create barriers to persons with
disabilities. These relate to elements such as stairs, doorways, room layouts, width
of paths of travel, and alternate accessible routes to recreational areas.
Examples of Architectural or Physical barriers include:
- Sidewalks, doorways, and paths that are too narrow for a walker.
- Counter height that is not accessible to someone using a mobility device like
a wheelchair or scooter.
- Poor lighting in parking lots that make it difficult (or dangerous) for a person
with vision impairments to get to their vehicle.
- A lack of power doors with accessibility buttons.
- No accessible washroom stalls for people with disabilities who need room for
a turning radius with a mobility device.
4) Information or Communications: Information and/or communications barriers
occur with regard to sending or receiving information. These barriers occur when
sensory disabilities that impact hearing, sight, or learning have not been considered.
In today's digital world, this often pertains to website design or other online
communications materials.
Examples of Information or Communications barriers include:
- Electronic documents that are not properly formatted and cannot be read by a
screen reader.
- Meetings that are poorly organized or miscommunicated.
- Language that is not clear or direct.
- Print that is too small or in a font that's difficult to read.
- Videos that have no captions and no transcriptions available.
5) Technology: Technology barriers occur when a device or tech platform is not
accessible to its intended audience and cannot be used with an assistive device.
Technology has the possibility of enhancing user experience but can also create
unintentional barriers for some users. Technology barriers are related to information
and communications barriers.
Examples of Technological barriers include:
- Electronic documents without accessibility features (like Alt Text on an
image).
Perth County Joint Accessibility Plan 2023-2027
16 | P a g e
- Handouts or materials that are only available as hard copies.
- Requiring students or employees to use a website that does not meet
accessibility standards for a necessary service (ex. submitting time cards).
- Municipal websites that cannot be accessed using screen-reading software.
Perth County Joint Accessibility Plan 2023-2027
17 | P a g e
Our Progress on the AODA Regulations
The following outlines our commitments over the next five years in meeting the
accessibility standards in five key areas:
- Customer Service
- Information & Communications
- Employment
- Transportation
- Design of Public Spaces and Built Environment
There are also a number of General Requirements that apply across all of the
accessibility standards.
General Requirements
Procurement
People with disabilities will be treated equitably with respect to the procurement, use
and benefit of County services, programs, goods and facilities in a manner that respects
their dignity, independence, and integration. This commitment extends to residents,
employees, visitors and other stakeholders with visible and non-visible disabilities.
Furthermore, the County will ensure that accessibility is integrated into all County
initiatives, business practices, boards, committees, departments and divisions. Where it
is not practicable to incorporate accessibility criteria and features into the procurement
of goods, services or facilities, an explanation will be provided, upon request.
Reporting
An Annual Update will be coordinated and produced by the Legislative Services
department to report on the progress and implementation of the multi-year Accessibility
Plan. This Annual Update will include information from individual departments, Lower
Tier Municipalities, and any other relevant stakeholders. Once passed by the Lower Tier
Councils and County Council, this information will be posted on each municipality's
website for public access. The Annual Update will also be made available in alternate
formats, upon request.
Per the provincial legislation, a Compliance Report will be filed bi-annually with the
Province of Ontario. Support will be provided to the Lower Tier Municipalities ahead the
filing deadline.
Training
All employees, volunteers and persons developing policies for the County of Perth and
its Lower Tier Municipalities are trained on the requirements of the accessibility
standards in the Integrated Accessibility Standards Regulation (IASR) and on the
Perth County Joint Accessibility Plan 2023-2027
18 | P a g e
Human Rights Code. Persons who provide goods, services or facilities on behalf of the
County must also be trained.
All members of the County and Lower Tier Municipalities are trained on accessible
customer service and how to interact with people with disabilities. The Corporate
Accessibility Policy is updated to reflect changes to any of the standards, and training is
provided in order to ensure an understanding of any changes.
Quarterly information sessions have been integrated into the accessibility program as of
December 2020. These are supplemental to the mandatory training described above
and focus on different aspects of the IASR. These sessions are available to all County
and Lower Tier staff with the goal of providing practical tools and knowledge, while
reinforcing key concepts.
Records will continue to be maintained for training provided on accessibility, including
the dates of the training and the number of individuals who attended.
Perth County Joint Accessibility Advisory Committee (JAAC)
According to the Province of Ontario, the role of a municipal accessibility advisory
committee is to provide advice to municipalities to help make public services and
facilities accessible to everyone.
The main activities of an accessibility advisory committee are to:
Advise municipal council about:
- the requirements and implementation of accessibility standards
- the preparation of accessibility reports
- other matters for which the council may seek its advice
- review site plans and drawings described in section 41 of the Planning Act
that the committee selects
- perform all other functions that are specified in the regulations
The Perth County JAAC currently has eight (8) voting positions, which provide
representation for each Municipality within Perth County, consistent with the
expectations of the Ontarians with Disabilities Act (ODA), 2001. The majority of the
members are persons with disabilities.
The JAAC meets approximately nine times a year on the fourth Tuesday of each month
(excluding July, August and December) virtually, unless otherwise noted. Committee
agendas and minutes are posted on the Perth County website. Members of the public
are welcome to attend the meetings by requesting the link in advance. Alternate formats
of the agenda packages are available, upon request.
Perth County Joint Accessibility Plan 2023-2027
19 | P a g e
Feedback
The County of Perth and its Lower Tier Municipalities welcome input from the public in
order to help identify ways in which we can improve accessibility across the Perth
County community.
Members of the public are always encouraged to share their comments or suggestions
by contacting the Legislative Services division at the County of Perth via phone or
email. You can also visit the Contact Us section on the County of Perth website.
Accessible formats and communication supports are available, upon request.
Phone:
519-271-0531
Email:
[email protected]
Mail:
Legislative Services Division
Corporation of the County of Perth
1 Huron Street
Stratford, ON N5A 5S4
Perth County Joint Accessibility Plan 2023-2027
20 | P a g e
Integrated Accessibility Standards Regulation
Ontario (IASR)
(Ontario Regulation 191/11)
Accessible Customer Service Standard
Legislated Mandate
The Customer Service Standard mandates compliance of the public sector and private
sector industries in the following areas: use and treatment of support persons, service
animals, assistive devices, alternative formats of materials, methods of notification of
service disruption and collection of feedback, as well as development and deployment
of training for staff, volunteers and third parties acting on behalf of the organization.
Commitment
The County of Perth and its Lower Tier Municipalities are committed to providing equal
treatment to people with disabilities with respect to the use and benefit of County
services, programs, goods and facilities in a manner that respects their dignity,
independence, integration and is equitable in relation to the broader public. This
commitment extends to residents, employees, visitors and other stakeholders with
visible and non-visible disabilities.
Progress
The Corporation of the County of Perth and Lower Tier Municipalities
The County of Perth and the Lower Tier Municipalities are meeting the requirements of
the Customer Service Standards, including the development, implementation and
maintenance of Accessible Customer Service Policies which include the following
principles:
- The goods, services or facilities must be provided in a manner that respects the
dignity and independence of persons with disabilities.
- The provision of goods, services or facilities to persons with disabilities must be
integrated with the provision of goods, services or facilities to others, unless an
alternative measure is necessary, whether temporarily or on a permanent basis,
to enable a person with a disability to obtain, use or benefit from the goods,
services or facilities.
- Persons with disabilities must be given an opportunity equal to that given to
others to obtain, use and benefit from the goods, services or facilities.
- When communicating with a person with a disability, the provider shall do so in a
manner that considers the person's disability.
Perth County Joint Accessibility Plan 2023-2027
21 | P a g e
The County and Lower Tier Municipalities all have procedures in place regarding:
- Use of service animals and support persons
- Ongoing training
- Feedback processes
- Notice of temporary disruptions
- Format of documents
Accomplishments
The County of Perth and Lower Tier Municipalities have placed a large focus on
ensuring that facilities, parks, and public spaces are more accessible. Together with the
Planning and Building Departments at both the Upper and Lower Tier municipalities,
Staff are working collaboratively to make improvements to processes that impact
accessible customer service.
o The development of a new Diversity, Equity and Anti-Racism Charter was
completed in 2021 and supports the goals of accessibility by encouraging it to be
considered in all aspects of County operations.
o A new Community Engagement Framework was created which supports project
planning and public engagement while ensuring activities are accessible to all.
o Creation of a centralized Central Reception area as first customer service
touchpoint for visitors at the Courthouse.
o A singular operator phone line now managed by Central Reception staff for best
possible internal and external customer service interactions.
o Due to the COVID-19 pandemic, POA Court Services was able to offer new
remote options for fine payments, filing documents, and telephone meetings with
the prosecutor. This increased accessible options for all POA clients.
o The Provincial Offences Office continues to provide American Sign Language
(ASL) interpreters and Court interpreters upon request.
o Installed a new intercom system at all three levels of the County Courthouse in
Stratford to allow for better service for those requiring an operator for the lift.
o Staffing changes at the Courthouse allowed for Planning and Economic
Development to move to Level 2 at 1 Ontario St. (Scotiabank building), which is
accessible to the public via an elevator.
o Beginning in April 2020, County Council started live streaming all Council
meetings due to restrictions placed on gathering across Ontario and Canada. In
the future, virtual streaming for Council may be an alternative access point for
members of the public who would like to view/join the meetings.
Perth County Joint Accessibility Plan 2023-2027
22 | P a g e
o Economic Development and Tourism departments developed a concierge
business support line as an alternate method of contacting staff for assistance.
o Grant awarded through the New Horizons for Seniors Fund. The grant money
was utilized for training that was focused on age friendly initiatives throughout the
County collaboration with the Alzheimer's Society and accessibility consultant
Julie Sawchuk.
o Stratford-Perth Archives continues to provide copies of documents from the
collections in alternative formats at no extra cost, upon request.
o Paramedic Services established an agreement with Mobility Services for
transporting the wheelchairs of patients who rely on wheelchairs for their mobility.
This will eliminate separation from patients' chairs while in hospital and mobility
upon release from hospital. Without wheelchairs, patients are transported home
in an ambulance at their own cost.
o A high/low desk was moved into ES McNally Room to accommodate persons
with disabilities, and as an alternative to using the podium.
o Paramedic Services investigated the addition of auto load systems in ambulance
units to accommodate patients of different sizes for safe ambulance transport.
o The Planning division designed and reviewed its updated website with
accessibility as a top priority.
Goals
o Completion of an AODA compliant elevator in the Perth County Courthouse
facility. The elevator will provide better overall building-wide access and improve
customer service.
o Installation of a fully accessible washroom in the Perth County Courthouse
facility.
o 5 Huron renovation and connecting link installed that meets AODA standards.
Roll out campus renovations with accessibility as a focus of the overall plan.
o Public Works and Facilities will oversee the development and installation of an
accessible pathway and bench at the Archives facility.
o Continue to provide quarterly accessibility training sessions for County and
Lower Tier staff.
o Ensure the use of inclusive and plain language whenever possible in the
development of new County policies and communications.
o Continue to provide accessible options for meetings with applicants and
stakeholders.
o Continue to offer alternative delivery formats for programming and documents.
Perth County Joint Accessibility Plan 2023-2027
23 | P a g e
o Support divisions' plans to comply with and meet AODA requirements, while
acknowledging impact on each division's current work plans.
o Assist with the development of recruitment materials, recruitment process, and
communications surrounding the new Joint Accessibility Advisory Committee
(2022-2026). This Committee will be established, trained, and onboarded after
County Council has been elected and onboarded.
The Municipality of North Perth
Accomplishments
o Mental Health First Aid training being provided to child care employees.
o Partnered with Gateway Centre of Excellence for Rural Health to offer "Lonely No
More" training for Seniors and Rural individuals. Related information and
resources are on the website available in an accessible format.
o Speaker system installed at front counter when barrier installed.
o Utilized our accessible facilities available for COVID-19 vaccine clinics.
o The North Perth Fire Department continued to provide all new recruits with IASR
and Accessible Customer Service training.
o New microphones at the reception area have a new feature that will allow those
with hearing devices to better hear and communicate.
o At the accessible reception area work station, there is an extra feature for
hearing for those with hearing devices as well as we have purchased a wireless
scanner which will allow us to scan invoices. To make tax payments easier for
seniors or residents with mobility issues, staff have been going directly to their
vehicles to assist with their transaction.
o Council meetings are livestreamed on YouTube.
o New accessibility pieces in the Library policy reflecting outcomes from the
Accessibility report.
o Accessibility planning for 2022 municipal election.
Goals
o Ongoing Mental Health Facilitator training to child care workers.
o Continue offering LNM based on need.
o Continue to ensure new staff receive the appropriate AODA training.
o Continue to provide all North Perth Fire Department recruits with IASR and
Accessible Customer Service training.
o Continue to update templates for accessibility.
Perth County Joint Accessibility Plan 2023-2027
24 | P a g e
o Provide Mental Health First Aid Training to North Perth Fire Department Wellness
Committee members.
o The North Perth Public Library will investigate other payment strategies for
fines/fees.
o The North Perth Public Library will continue to bring in cost prohibitive collection
pieces to reduce barriers to community participation.
o Promote and enhance accessible customer service options to the public (e.g.
online services).
The Township of Perth East
Accomplishments
o Implementation of hybrid Council meetings to allow community members to view/
participate virtually or in person.
o Council meetings continue to be live streamed and our available for viewing on
YouTube for those unable to attend Council meetings in-person. Closed-
captioning has been available for the videos since January 2023.
o Corporate policies and procedures requirements meet standards and
implementation of enhancements.
o Many corporate document templates have been updated to standards.
o Implemented the use of www.cloudpermit.com to make the building permit
application process more accessible.
o Employees participated in training from Perth County regarding Accessible
Customer Service and Terminology, Creating Accessible documents and the
Dynamic Symbol of Access.
o Accessibility plan reviewed and revised for the 2022 Municipal Election.
o Continued to use and incorporate practices and procedures for communication
and information sharing using multiple formats.
o Continued to communicate that alternative formats are available.
o Received grants to purchase large print and decodable books. Decodable books
are books that contain only phonetic code (great for all reading levels, especially
beginners).
o Purchase several Launchpads and Wonderbooks for the library's physical
collection.
o Created 'how-to' videos for the e-library.
Perth County Joint Accessibility Plan 2023-2027
25 | P a g e
Goals
o Continue to use the updates and tools provided by www.cloudpermit.com to
further enhance customer service.
o Ongoing review to ensure corporate policies and procedures requirements meet
standards and implementation of enhancements as required.
o Continue to encourage staff to assess for ways to improve customer service and
streamline processes.
o Continue to process of updating forms used by the Township to meet
accessibility requirements.
The Township of Perth South
Accomplishments
o Promoted "Report It and Get Involved Perth South" platforms for resident
engagement.
o Posted municipal news and activities regularly to Facebook to communicate with
entire community.
o Council meetings are livestreamed and the addition of an OWL device in early
2023 has enhanced the audio and visual quality of the meetings to ensure
greater accessibility.
Goals
o Continue to provide accessible options for meetings with applicants and
stakeholders.
o Continue to participate in quarterly accessibility training sessions provided by the
County.
o Continue to update templates for accessibility.
o Ongoing review to ensure corporate policies and procedures requirements meet
standards and implementation of enhancements as required.
o Digitize older documents, and work to make them more accessible.
o Look to implement more options with cloud permit for clients (e.g. payment
through the website).
The Municipality of West Perth
Accomplishments
o Audio FM system installed in the Council Chambers.
o Live streaming of Council meetings with closed captioning.
Perth County Joint Accessibility Plan 2023-2027
26 | P a g e
o Distributed accessible fire safety material that met AODA standards.
o Implemented Visiting Library Service for residents who cannot access West
Perth Public Library.
o Purchased a fully accessible fire safety house to allow all members of our
community the opportunity to learn about fire safety.
o Implemented Home Delivery Service for residents who cannot access West
Perth Public Library.
o Updated Centre for Equitable Library Access (CELA) disc collection at the Library
for patrons with low vision.
Goals
o Continue to provide internal staff training on the requirements of the accessibility
standards in the IASR and on the Ontario Human Rights Code as it pertains to
people with disabilities.
o Continue to review services and remove barriers to access at the West Perth
municipal office and facilities.
o Continue with the distribution of accessible fire safety material and the use of the
fully accessible fire safety house.
o Expand the Library's large print, audio, and e-resource collections.
o Offer Library programs off-site to residents unable to visit the building.
o Introduce adult activity kits at the Library to engage adults in cognitive decline in
interactive activities with caregivers.
Information and Communications Standard
Legislated Mandate
The Information and Communication Standards mandates all information and
communication produced by an organization must be made available in alternative
formats upon request. This Standard also includes the legislated requirement to make
websites accessible.
Commitment
The County of Perth and its Lower Tier Municipalities are committed to ensuring that
information and communications about our goods, services and facilities are available
and accessible to people with disabilities. The County and its Lower Tier Municipalities
will follow universal design principles and best practices as a minimum, based upon the
Ontario Human Rights Code and the Information and Communications Standard of the
IASR, when developing, implementing and maintaining information and communication
Perth County Joint Accessibility Plan 2023-2027
27 | P a g e
strategies and products. This includes website, intranet sites, communication materials,
telephone communications and face-to-face interactions. If our organizations determine
that it is not technically feasible to convert the information or communications, or the
technology to convert the information is not readily available, we will be obligated to
provide the person who requires the information with an explanation as to why the
information or communications are unconvertible, and with a summary of the
unconvertible information or communications.
Progress
The Corporation of the County of Perth
Accomplishments
o Review and audit of the County website completed to ensure content is as
accessible as possible. Updates to the County websites were made to ensure
information is accessible and broken links were removed.
o County Council meetings have been livestreamed since April of 2020 for best
ease of access for those who would like to watch. Recordings are available at
www.youtube.com/user/PerthCountydotca to watch after Council meetings have
finished. This allows for an additional level of transparency and accessibility
regarding our County Council communications. Additionally, YouTube provides a
number of integrated accessibility features such as adjustable playback speeds,
automated closed captioning and adjustable viewer size.
o Legislative Services introduced new iCompass software in 2019 for the creation
of agenda packages. The software meets the Web Content Accessibility
Guidelines (WCAG) 2.0 Level AA.
o Provided training sessions to staff regarding the iCompass Software to ensure
compliance with WCAG 2.0 Level AA when producing Council Reports.
o Accessible formats and communication supports are available for persons with
disabilities, upon request, and are responded to in a timely manner. Policies are
in place to ensure that accessible formats are provided at a cost no higher than
other documents available to the public. This is made clear to all employees as
well as the public on any public communications, including the new County of
Perth website.
o Provided training sessions to County and Lower Tier staff on the "Accessible
Word and PDF Documents".
o Planning division has reviewed and redesigned Planning Notices to ensure
accessible formatting.
Perth County Joint Accessibility Plan 2023-2027
28 | P a g e
o Planning department purchased GeoCortex Software to update the County
webGIS. GeoCortex Software provides enhanced access to end-users with
disabilities, including full keyboard control, screen reader friendly, and other
features to make mapping technology more accessible to users, regardless of
their level of ability. GeoCortex Viewer or HTML5 conforms to WCAG 2.0 Level
AA.
o The Planning division designed and reviewed its updated website with
accessibility as a top priority.
o Delivery of Economic Development and Tourism communications in a variety of
formats including physical marketing materials mailed directly to households and
businesses.
o Updated the Wayfinding signage for the County Courthouse with accessibility
considerations.
o Archives Staff converted approximately 50 sets of unique printed indexes and
transcriptions of historic records to electronic files. These are now available on
public computers in the Reading Room at Stratford-Perth Archives allowing
researchers to adjust font size and/or use screen readers to access the contents.
o Microfiche copies of local directories for 1876-1997 converted to electronic files
now available on public computers in Reading Room at Stratford-Perth Archives
allowing researchers to adjust font size and/or use screen readers to access the
contents.
o Archives established an ongoing program to convert paper finding aids,
microfilmed and original records to accessible digital format available to visitors
using public computers on-site and to remote researchers via the County
website.
o Provided training sessions to all Lower Tier municipalities on the "Information and
Communications Standard" with respect to WCAG 2.0 legislated standards for
municipal operations and the upcoming 2021 compliance reporting deadline.
o Emergency Management: Partnered with Stratford Beacon Herald on a 24-page
supplement. Over 24,000 copies distributed and worked with Accessibility
Coordinator to include an article on Emergency Preparedness for Seniors and
Persons with Special Needs. Ensured that the print was suitable with larger sans
serif font and high contrast.
o All new County employees were trained on the Information and Communications
Standard through online Moodle module or instructor led sessions, as applicable
to their duties.
Perth County Joint Accessibility Plan 2023-2027
29 | P a g e
o Ongoing conversion of departmental templates to accessible formats
o Efforts to provide accessible/alternate formats at the Stratford-Perth Archives will
be continued, upon request, considering new technologies for converting archival
materials as they become available.
o Updated the Fire Evacuation plan and signage for the County Courthouse with
accessibility considerations.
o Updated the Wayfinding signage for the County Courthouse with accessibility
considerations.
Goals
o Work to ensure that documentation uploaded to the new County Internet Website
and Intranet Website, is in an accessible format.
o With POA courts running remotely, this removes all physical barriers to persons
attending court. Many courts have found the remote method extremely efficient
and are hoping the Province will continue allowing this option in the future, either
by way of full remote or hybrid courts.
o Continue to update templates for accessibility.
o Continue to work with County Staff and Lower Tier Municipalities to reinforce the
creation of accessible documents and communications.
o The Planning Department will be working on a conversion of webGIS from
OnPoint to GeoCortex, which is more accessible to more users.
Municipality of North Perth
Accomplishments
o Website and public information sessions for all Public Works projects held in
accessible format, as per municipal guidelines.
o COVID-19 resources shared via social media and websites available in an
accessible format.
o In cash receipts parameters, staff can now flag accounts so a window pops up
stating that "Accessible Receipt Required" for customers. It is a reminder that the
user needs to produce the receipt in an accessible format for the customer.
o Continued adherence to WCAG 2.0 standards.
o All social media posts (where available) include ALT text and closed captioning.
Goals
o Ongoing conversion of departmental templates to more accessible formats.
Perth County Joint Accessibility Plan 2023-2027
30 | P a g e
o Continue to develop and enhance the North Perth municipal website and other
online platforms (e.g. social media channels, Your Say North Perth), including
posted content, in order to meet and adhere to current accessibility standards.
o Monitor community needs and requests and update information on website as
needed.
o The North Perth Fire Department (NPFD) will work towards ensuring all public
fire and life safety material distributed are accessible.
o The NPFD will work towards completing a Community Risk Assessment in
compliance with Ontario Regulation 378/18, which considers the fire safety needs
of the all community members.
o Review accessibility and compatibility with screen readers for PDFs uploaded to
website (policies and procedures).
o The North Public Library will use alt text for published library marketing and
communication pieces.
o The North Perth Public Library will continue to pursue best methods for
accessibility in provided.
o The North Perth Public Library will continue to seek and prioritize learning on
reducing online barriers.
The Township of Perth East
Accomplishments
o Ongoing website updates, reviewing website content.
o Council Report and other document templates updated to accessibility standards.
o Corporate information shared broadly using accessible social media platforms.
o Implementation of virtual council meetings to allow broad access.
o Installed a new telephone system providing advanced features for customer/staff
accessibility.
o Microphones/sound system upgrades completed in the Council chambers.
o Purchased a fully accessible Fire Safety House to allow all members of our
community the opportunity to learn about fire safety.
o Distributed accessible fire safety material that meets AODA standards.
o Purchase of a program to digitize older documents which will assist in providing
greater accessibility to information and the ability to provide documents in
alternate formats.
Perth County Joint Accessibility Plan 2023-2027
31 | P a g e
Goals
o Continue to update website and document templates.
o Continue to provide accessible fire safety material and use the accessible Fire
Safety House in public education.
o Provide training for staff on use of program to digitize older documents and
implement process for updating the documents.
The Municipality of West Perth
Accomplishments
o Closed captioning was introduced to Council and Committee meeting live
streams.
o By-law template was updated to an accessible format.
o Burn permit application process moved to allow for online applications.
o Establishment of online marriage license applications.
o Accessible documents training for staff with focus on accessible documents on
the website.
o Accessible documents training for staff provided by County of Perth.
o Implemented mobile printing at the Library as a remote print option off-site or
from a mobile device.
o Introduced the Library's new screen-responsive website, with adjustable font,
high-contrast colours, and screen reader compatibility.
Goals
o Continue review and update of website material and documents to ensure
compliance with Information and Communications standards.
o Promote "Alternate format made available upon request" on external documents.
o Update Library public and staff computers with wide screens.
The Township of Perth South
Accomplishments
o Printed newsletters in January and August to be included with tax bill mail-outs to
keep residents informed.
o The Clerk's Department introduced new iCompass software in 2020 for the
creation of agenda packages. The software meets the Web Content Accessibility
Guidelines (WCAG) 2.0 Level AA.
Perth County Joint Accessibility Plan 2023-2027
32 | P a g e
Goals
o Continue to enhance council meetings for improved accessibility for all members
of the community. Working on having Council meetings livestreamed through
YouTube for best ease of access for those who would like to watch. Meetings
currently livestreamed on the Township Facebook page.
o Ongoing review of Township website to ensure content that is being published is
as accessible to all audiences as possible.
o Continue to update form templates for best possible accessibility.
Employment Standard
Legislated Mandate
The Employment Standard speaks to organizations accommodating individuals
throughout the employment cycle, beginning with the recruitment process.
Commitment
A commitment has been made by the County of Perth and its Lower Tier Municipalities
to employment practices that ensure the process of finding, hiring and retaining
employees who have disabilities is inclusive. The County and the Lower Tier
Municipalities are all in compliance with the requirements of this standard. All of the
requirements in the Employment Standard continue to be maintained by the County of
Perth and its Lower Tier Municipalities, including those pertaining to the following:
-
Recruitment, assessment and selection
-
Accessible formats and communication support for employees
-
Workplace emergency response information
-
Documented individual accommodation plans
-
Return to work process
-
Performance management
-
Career development and advancement
-
Redeployment
Policies and procedures will be adjusted when the legislation is updated.
Progress
The Corporation of the County of Perth
Accomplishments:
o Complete Cognitive Demands Analysis for Paramedic role, and include a
Cognitive Functional Abilities Form with the Physical Functional Abilities Form.
Perth County Joint Accessibility Plan 2023-2027
33 | P a g e
These will help us better accommodate employees returning to work with
cognitive restrictions, rather than solely physical.
o Have accommodated many staff throughout the year, with both permanent and
temporary disabilities, in order to return to or stay at work. In each case, an
individualized plan is developed.
o Created a new formalized process for accommodating injured workers and
rehabilitating so they may return to work.
o Have accommodated many staff throughout the year, with both permanent and
temporary disabilities, in order to return to or stay at work. This is true during
COVID-19 as well with more remote work options available for those who may
not feel comfortable working in-office. In each case, an individualized plan is
developed.
o New staff at the County completed AODA training through the County's Moodle
platform to ensure an understanding of all Accessibility Standards.
o Human Resources has added an accessibility and inclusion statement to job
postings.
o Provide hiring managers with the opportunity to acknowledge personal biases
that they may not be aware of by using the Harvard Implicit Association Test.
Goals
o Complete Cognitive Demands Analysis for Paramedic role, and include a
Cognitive Functional Abilities Form with the Physical Functional Abilities Form.
These will help us better accommodate employees returning to work with
cognitive restrictions, rather than solely physical.
o Ensure all online recruitment is in an accessible format, and provide the option
for alternate formats upon request.
The Municipality of North Perth
Accomplishments
o Use of online recruitment available in an accessible format.
o Evaluation of language in library recruitment.
o All staff undergo accessibility training.
o Offered interviews in a virtual format.
Perth County Joint Accessibility Plan 2023-2027
34 | P a g e
Goals
o Continue to ensure recruitment for vacant positions is available in an accessible
format.
o Continue to provide new staff with accessibility training.
o Continue to ensure compliance with all accessibility requirements of the
employment standard.
o AODA training rolled out to Council-appointed board and committee members.
The Township of Perth East
Accomplishments
o Ensure Ontario's Accessible Employment Standards are met regarding
employment practices and accessibility in order to meet the needs of employees
and job applicants with disabilities.
o All new and existing employees are provided training, on a regular basis,
regarding legislation, legislative amendments and ongoing information
campaigns to ensure.
o Accessibility remains an active focus for employees in their work.
o Purchased a cart for library staff to use when providing homebound services.
Goals
o Ensure Ontario's Accessible Employment Standards are met regarding
employment practices and accessibility in order to meet the needs of employees
and job applicants with disabilities.
o In addition to continuous, computer-based training and learning on the subject of
Accessibility, the Township endeavors to engage employees in gaining a better
understanding of Accessibility in the practical realm (i.e. hands-on-learning,
lectures, workshops) to better understand less-visible Accessibility matters
including but not limited to: Mental Health, Information Technology and Cultural
and Language Barriers.
The Municipality of West Perth
Accomplishments
o AODA Training completed with Council and Staff.
o Standardized paragraph to offer accommodations for training and recruitment.
o Introduced a scheduling app for Library staff, with adjustable font, colour-coded
shifts, and screen reader compatibility.
Perth County Joint Accessibility Plan 2023-2027
35 | P a g e
o Purchased adjustable office furniture for Library staff for ergonomic safety.
Goals
o Health and Safety Audit to review process and procedures related to all aspects
of worker activities and tasks, including accessibility.
o Update staff workstations for ergonomic safety.
The Township of Perth South
Goals
o Continue to work with Perth County Accessibility program to endeavour to have
inclusive and accessible employment practices.
o Continue to focus on ensuring compliance with all accessibility requirements of
the employment standard.
Transportation Standard
Legislated Mandate
The Transportation Standard speaks to the physical requirements of both conventional
and specialized transit vehicles as well as operational elements of the services. Some
of the elements outlined are fare parity, eligibility for specialized transit and hours of
operation.
Commitment
The County of Perth is committed to ensuring that people with disabilities have access
to accessible public transportation.
The County of Perth and its Lower Tier Municipalities currently offer the PC Connect
public transportation service across the municipality. PC Connect is a public transit
service that provides transportation throughout Perth County, Stratford, St. Marys,
Kitchener/Waterloo and London. PC Connect provides affordable and accessible
service on weekdays and Saturdays, and provides connections to other services such
as GO Transit.
Progress
The Corporation of the County of Perth
The County is committed to ensuring that people with disabilities have information on
accessible public transportation services available within the County. There is a listing
of available accessible transportation services provided by organizations servicing the
Lower Tier Municipalities, the City of Stratford and the Town of St. Marys, and
surrounding areas within the County of Perth
Perth County Joint Accessibility Plan 2023-2027
36 | P a g e
This information is all available and is maintained on the Southwest Healthline website,
under "Transportation - Accessible - Huron and Perth" at the following link:
Southwest Healthline 1
This link is provided on the County of Perth website.
Perth County Community Transportation Network:
Launch of accessible PC Connect community transportation service using two fully
accessible buses. The County of Perth and the City of Stratford have each received
provincial funding through the Ministry of Transportation's "Community Transportation
Grant Program - Municipal Stream" to establish new public transit for a pilot period from
commencement to March 31, 2023.
Perth County, its Lower Tier Municipalities of North Perth, West Perth, Perth East and
Perth South, along with the City of Stratford and the Town of St. Marys, worked in
partnership to submit the synergistic proposals that will benefit all of Perth County's
residents as one joint project.
The joint project will involve the creation of an inter-regional transit service connecting
London, St. Mary's, Stratford and Kitchener. Service between Listowel and Kitchener is
also planned. A separate but related commitment will create a transit system to link the
communities of Stratford, St. Marys, Mitchell, Sebringville, Monkton, Atwood, Milverton,
Listowel and Millbank. Coordination with other transit systems (e.g. GO Transit, VIA) is
a priority consideration.
Accomplishments
o Offered service on fully accessible buses with high floor ramp access and
capacity for 2 wheelchairs.
o Operated fleet that are equipped with lifting devices, steps, grab bars and
handrails, the appropriate signage required, as well as priority seating.
o Provided free service to all support persons riding PC Connect, and welcomed
support animals on board.
o Provided route and schedule information through a variety of accessible
channels such as the County's fully compliant corporate website.
o Developed and distributed a fully accessible PC Connect route brochure in both
print & PDF format.
o Co-hosted an internal Accessibility Information Session on the Transportation
Standard and PC Connect Accessibility Features.
1 http://www.southwesthealthline.ca/listServices.aspx?id=10109®ion=HuronPerth
Perth County Joint Accessibility Plan 2023-2027
37 | P a g e
Goals
o Continue to offer fully accessible transportation options.
Duties of Lower Tier Municipalities - Specialized Transportation Services
The County of Perth and three of the Lower Tier Municipalities do not license
Specialized Transportation Services for persons with disabilities. However, there are
some Specialized Transportation services available within these communities, including:
- VON - Easy Ride - for residents of North Perth
- Perth East Transportation - for residents of Perth East
There are also Specialized Transportation Services within the City of Stratford and the
Town of St. Marys, which travel to locations within the County of Perth, including:
- Parallel Transit - Located in the City of Stratford, but will travel to
locations in Perth County
- Easy Ride - Located in the City of Stratford, but will travel to locations in
Perth County
- St. Marys & Area Mobility Services - Located in St. Marys, but will travel
to locations in Perth County.
Municipality of North Perth
Accomplishments
o Partnerships to support PC Connect and VON EasyRide.
o Bench installed for North Perth library stop for the PC Connect to provide
accessible seating for riders.
Goals
o Continue to consult with stakeholders regarding the provision of on-demand
accessible transportation services.
o Continue to promote accessible transportation options available in the community
(e.g. PC Connect).
o The North Perth Public Library will support PC Connect services by providing
maps and support.
o Continue to work with licensed taxicab companies to ensure all AODA
requirements are being met.
Perth County Joint Accessibility Plan 2023-2027
38 | P a g e
The Township of Perth East
Accomplishments
o Ensure new buildings and additions/renovations meet the accessibility
requirements regulated by the Ontario Building Code; specifically, the parking
requirements listed in 3.8.
o Continued Township support for the Community Outreach Services
transportation program with provides transportation for citizen who are elderly or
have a disability.
Goals
o Ensure new buildings and additions/renovations meet the accessibility
requirements regulated by the Ontario Building Code; specifically, the parking
requirements listed in 3.8.
o Ongoing maintenance of Township transportation assets to ensure accessible
and safe areas.
o Continued support of PC Connect Bus Service with provision of bus stop
locations within Perth East.
The Municipality of West Perth
Accomplishments
o By-law 38-2018 was passed requiring any taxi company that is licensed can
operate in the Municipality of West Perth, including accessible taxis. This creates
a larger pool of accessible taxis for people with disabilities.
o Mitchell and Area Mobility Bus - residents of West Perth, and anyone who can
show proof of eligibility in any other paratransit service in Ontario, can use this
service.
o Accessible Bus Stops (PC Connect) - worked in coordination for the identification
and installation of bus stop locations within West Perth to provide accessible and
safe community transportation accessible bus stops.
o Ongoing replacement and repair work to sidewalks incorporated into the
Sidewalk Master Plan, including tactile plates.
o Henry Street Bridge construction project was completed and is AODA compliant
o Lions Park Trail system loop was completed.
Goals
o Support rebrand of Mitchell and Area Mobility Bus.
Perth County Joint Accessibility Plan 2023-2027
39 | P a g e
o Continue ongoing replacement and repair work to sidewalks incorporated into the
Sidewalk Master Plan, including tactile plates.
The Township of Perth South
Accomplishments
o Supported the St. Marys and Area Mobility Bus service program with grant
funding.
o Supported and promoted Perth County PC Connect.
Goals
o Continue supporting St. Marys and Area Mobility Bus Service.
o Continue to support PC Connect and monitor for effectiveness.
Design of Public Spaces and Built Environment
Legislated Mandate
The Built Environment Standard was divided into two parts, one for outdoor components
and one for interior spaces. The outdoor elements are now referred to as Design of
Public Spaces (DOPS) in the IARS. The interior elements as they relate to accessibility
are encompassed in the Ontario Building Code (OBC).
Commitment
The Accessibility Standards for the Built Environment focus on removing barriers in
public spaces and buildings.
This will make it easier for all Ontarians - including people with disabilities, seniors and
families - to access the places where they work, travel, shop and play.
As a large public sector organization, the Design of Public Spaces Standard applies to
new construction and planned redevelopment on or after January 1, 2016.
Ontario's Building Code has been amended to include enhancements to accessibility in
buildings. As of January 1, 2015, new construction and renovations were subject to
updated accessibility requirements.
Maintenance of Public Spaces
The County of Perth and the Lower Tier Municipalities will reasonably maintain public
spaces as required under the Minimum Maintenance Standards for Municipal Highways
(Municipal Act, 2011). In addition, the accessible elements of all accessible trails and
playgrounds will be maintained from May to October, unless otherwise stated or posted.
Elements such as external pathways (sidewalks) will be maintained year-round by the
Perth County Joint Accessibility Plan 2023-2027
40 | P a g e
County and the Lower Tier Municipalities to ensure the safety of citizens and to prevent
barriers to people with disabilities.
If a public space is temporarily disrupted or not functioning, the public will be notified in
a variety of formats about the scope of the disruption.
Please refer to Appendices A through E for detailed Preventative and Emergency
Maintenance of Accessible Elements in Public Spaces for the County and each of the
Lower Tier Municipalities.
Progress
The Corporation of the County of Perth
Accomplishments
o Beginning in April 2020, County Council started live streaming all Council
meetings due to restrictions placed on gathering across Ontario and Canada. In
the future (beyond the COVID-19 pandemic) virtual streaming for Council may be
an alternative access point for public who would like to view/join the meetings.
o Other County Committees followed suit, moving their meetings to a digital
teleconference format. Again, this digital format may be an alternative access
point for public and for Committee members who would like to attend meetings.
o Return to Work renovations at Stratford PS to accommodate accessibility and
COVID concerns, purchase of sit/stand desks for new offices at Courthouse,
Green Running Man Emergency lighting upgrades at all exits at Courthouse.
o Staffing shifts at the Courthouse allowed for Planning and Economic
Development to move to Level 2 at 1 Ontario St. (Scotiabank building), which is
accessible to the public via an elevator.
o Installed automatic door opener at Service Ontario (5 Huron) Public bathroom.
o Completed the ramp replacement project at 5 Huron Street, which meets
requirements in the Ontario Building Code and the Design of Public Spaces
Standards, including slope, tactile plates, and handrails.
o Installation of Central Reception area, which has two customer service counter
heights to best serve all visitors at the 1 Huron St. Courthouse location.
o Wayfinding system placed on the floor at the Level 1 entrance along with 6-foot
distance markers for COVID-19 safety. The wayfinding system has been
designed both with colour and patterns to allow for maximized accessibility for
visually impaired visitors.
o Organized an educational forum for staff and committee members on "Heritage
Marrying Accessibility" to facilitate communications and an understanding of
Perth County Joint Accessibility Plan 2023-2027
41 | P a g e
different priorities and legislated requirements for Accessibility Advisory
Committees and Heritage Committees when reviewing site plans.
o Ongoing reviews by the Perth County Accessibility Advisory Committee of
accessibility plans, recreational trails, exterior paths of travel, and site plans.
o Remodel 1 Huron level 1 bathrooms to fully accessible/gender neutral
bathrooms.
o Resurface 1 Huron Street parking lot and add more accessible parking.
o Continue to refer to the Perth County Site Plan Design Guidelines, the Ontario
Building Code and the Design of Public spaces Standard for any new
construction or redevelopment.
o Installation of accessible signage throughout 1 Huron Street and other facilities.
o Installation of a proper elevator at 1 Huron Street that can be independently
operated to replace operator-assisted lift.
o Upgrade any accessibility needs indicated by accessibility audit conducted by
access.
o Ongoing reference and updates to Maintenance Procedures for the Design of
Public Spaces Standard.
o Purchase of a height adjustable table/podium for County Courthouse Council
Chambers.
o Add power door operator (PDO) to McNally Room A at the Paramedic Services
Building.
o Consider options for better access within the County Courthouse Council
Chambers.
o Installed automatic door openers on the universal washroom on the 3rd level of
the County Courthouse.
o Emergency call buttons installed in universal washrooms in County Courthouse,
at Paramedic Services building on Douro Street in Stratford, and a 5 Huron
Street (Service Ontario). The doors to the universal washrooms will unlock when
the emergency call buttons are pressed, so that assistance can be provided.
o Intercoms were installed on the outside of the County Courthouse building both
at the Level 1 entrance and at the St. Andrew entrance. These intercoms ring
through to the Operator phone line who, using security cameras, can assess if
the person at the entrance needs to be let in remotely. In the event that a person
needs accessibility accommodations made or needs to visit Level 2 at the
Courthouse, the St. Andrews entrance can be utilized and Central Reception staff
can be alerted to a customer outside of the doors using the intercom and security
Perth County Joint Accessibility Plan 2023-2027
42 | P a g e
cameras. A remote button in Central Reception can unlock the door to allow the
customer access to the building.
o Intercom installed at Archives front door allows visitors to speak with staff from
outside of building if needed.
o Upgraded drainage to site, renovations to stone dust path have improved
accessibility to Archives Reflections Garden. Will be adding a welcome sign with
information about the path and a QR code link to equivalent information on-line
and installing accessible seating summer 2022.
o Provincial Offenses Administration upgraded its existing wicket, installed a
second wicket, and ensured the design included varying customer service
counter heights to provide exceptional service to all Courthouse visitors needing
POA services.
The Municipality of North Perth
Accomplishments
o Pedestrian crossovers installed with audible controls, tactile warning plates on
Wallace Street South at Krotz Street and on Wallace Street North at Inkerman
Street.
o Accessible components included as part of new draft Transportation Master Plan,
including accessible design, traffic calming, active transport design and policy
recommendations.
o Expansion of trail system between Listowel and Gowanstown.
o With paving of WWTP, administration building is now wheelchair accessible.
o Accessibility and "silver friendly" needs considered for library within United Way
Project.
o The reception area at the Listowel Fire Station was upgraded to include a
microphone and accessible mirrors were added to the washrooms at the Listowel
and Atwood Fire Stations.
o Continue to build trail network within active transportation areas.
Goals
o Additional pedestrian crossings to be reviewed for Wallace North Corridor in
conjunction with North East Development Plan.
o Develop implementation process and policy to reflect short and long-term goals
of the TMP.
Perth County Joint Accessibility Plan 2023-2027
43 | P a g e
o Completion of updates to Atwood cenotaph, including accessibility
improvements.
o Maintain high priority for accessibility and "silver friendly" needs as United Way
project develops.
o Barrier-free access to the universal washroom at the Listowel Fire Station.
o Accessible doors and ramps at St. Mary's child care centre between program
rooms and playground.
o Have a lens of accessibility for any future child care building spaces that happen
in North Perth.
The Township of Perth East
Accomplishments
o Accessible trail paved at Perth East Recreation Complex and trail from Mill Street
to Line 61.
o Paving of Mill Street recreation trail to allow for greater accessibility.
o Many Perth East trails have been upgraded or designed for better accessibility.
o Installation of hands-free faucets, automatic door opening and motion lights at
public facilities (Administration Building, Perth East Public Library, Perth East
Recreation Complex and Shakespeare Hall).
o Accessible washrooms have been built at Newton Park.
o Accessible washroom included in the new Perth East Recreation Complex
Pavilion construction.
o Accessible features have been included in the new playground at Morningdale
Park and Lyle Yost Park.
o Ensure new buildings and additions/ renovations meet the accessibility
requirements regulated by the Ontario Building Code.
Goals
o Continued consideration during design and retrofitting of public spaces consistent
with AODA
o Address accessible needs at Morningdale Park Pavilion
o Include any required features at Greenwood Park if park revitalization is
completed
o Replace sidewalks with accessible features
Perth County Joint Accessibility Plan 2023-2027
44 | P a g e
o Continue to ensure new buildings and additions/ renovations meet the
accessibility requirements regulated by the Ontario Building Code.
The Municipality of West Perth
Accomplishments
o New accessible municipal office space opening targeted for August 15, 2022.
o Installed Power Door button at the Dublin Hall.
o Review of signage and timing at Ontario Rd and St. George St. intersection.
o Address sidewalk approaches and installation of Tactile Walking Surface
indicators at curb depressions.
o Wellington Street Bridge sidewalk access is now accessible with no drop edge.
o New accessible chair lift purchased for the Mitchell Lion's Pool
o Water wheelchair and gum drop splashpad water feature to allow for accessible
play.
o Accessible bucket swing added to Optimist Park.
o Tunnel under the new Henry St. bridge includes a trail that links to the Lion's
Park trail to create a loop trail.
o West Perth Fire Station constructed with accessible design consideration and
consultation with the Perth County Accessibility Advisory Committee.
o Complete Canada's 150th Legacy Project Gazebo at the Lion's Park in Mitchell
which is fully accessible.
o Received a grant to install a power door operator at the Brodhagen Community
Centre.
o Supported the Optimist Club of Mitchell for the accessible, inclusive, multi-
generational playground installation at Lions Park.
o New accessible Administration Office building started construction in September.
o Lions Pool power door installed and an accessible washroom was built.
o Rearranged Library shelving and furniture to ensure accessible foot traffic flow.
o Keterson Park Master Plan development with a commitment to the accessibility,
safety, and comfort within the Municipality's parks system. Plan includes the
installation of an accessible pathway around the ball diamonds.
Perth County Joint Accessibility Plan 2023-2027
45 | P a g e
Goals
o Construct Keterson Park Pavilion with a commitment to accessible features and
installation of an accessible pathway around the ball diamonds.
o Continue to implement built environment standards with Ontario Provincial
Standards, Specifications, guidelines and to consult with Perth County
Accessibility Advisory Committee on proposed developments.
The Township of Perth South
Accomplishments
o Reviewed audiovisual equipment in council chambers and upgraded for better
accessibility.
o Second lift of asphalt placed on Downie Optimist Hall parking lot and parking
spaces now painted and includes additional accessible parking spaces with
larger dimensions.
o Downie Optimist Hall renovations completed and include barrier free doors to
kitchen. New kitchen cabinets installed and meet accessibility standards. New
stage has been installed and a ramp attachment is currently being sourced to
ensure accessibility.
o Participated in Perth County webinar for Dynamic Symbol of Access.
Goals
o Review the trail system at the Kirkton Arboretum (the Kirkton Arboretum
Committee has requested assistance from the Township) to enhance and allow
for better accessibility.
o Old Township office to be renovated in 2023 to include accessible entry ways
and floor plan layout (funding approval received in 2021).
o Continue to refer to the Perth County Site Plan Design Guidelines, the Ontario
Building Code and the Design of Public Spaces Standard for any new
construction or redevelopment.
Perth County Joint Accessibility Plan 2023-2027
46 | P a g e
Appendix A: County of Perth
Preventative and Emergency Maintenance of
Accessible Elements in Public Spaces
Pursuant to the Integrated Accessibility Standards Regulation (section 80.44) under the
Accessibility for Ontarians with Disabilities Act, the County of Perth has procedures in
place for preventative and emergency maintenance of accessible elements in its public
spaces. Accessible public space elements maintained by the County of Perth include:
- Recreational trails
- Exterior paths of travel, such as walkways, stairs, and ramps, where these
elements are not already covered by the Ontario Building Code
- Accessible parking areas
- Obtaining services
The County of Perth procedures include the following:
- Managers of the workforce areas responsible for maintaining accessible
elements in the County of Perth public spaces, in conjunction with appropriate
personnel, will develop preventative maintenance schedules, as required, to
keep the elements in good working order or restore them to their original
condition when necessary.
- To the extent possible, notice regarding any disruption to accessible elements
due to planned maintenance or repairs impacting customer accessibility will be
posted in advance, including information about the disruption, its anticipated
duration, and a description of alternative accessible elements that may be
available. This notice may be provided by posting notices in a conspicuous place
on County of Perth premises, the County of Perth website and/or such other
method as is reasonable under the circumstances.
- County of Perth personnel will inspect applicable accessible elements that are
available for use by the public on County of Perth premises on a regular basis.
Any elements that are found to have defects or need maintenance will be
identified and reported to the County of Perth Public Works Department, so they
can be addressed. Typically, a work order will be generated and sent to the
Perth County Joint Accessibility Plan 2023-2027
47 | P a g e
workforce area responsible for maintaining the elements and, upon review,
arrangements will be made to dispatch the appropriate crew(s), personnel and/or
contractor(s) to correct the defect(s) or perform the necessary maintenance.
- In the event the County of Perth receives third party information that an
accessible element needs maintenance or repairs, the information will be sent to
the applicable workforce area, so the element can be inspected and appropriate
action taken, as noted above.
- In cases where it is determined that emergency maintenance or repairs to an
accessible element are required, the element will be taken out of service and the
necessary repairs will be assessed and addressed as a priority.
- To the extent possible, County of Perth personnel will ensure steps are taken to
divert individuals from accessible elements that are not in working order or pose
a danger to safety, and to provide information regarding any alternate useable
elements that exist. Steps taken may include putting in place barriers and
temporary wayfinding signage, and/or posting notices, as indicated below.
- Notice of a disruption to an accessible element due to unplanned maintenance or
repairs will be provided as soon as practically possible and, to the extent
possible, will include information about the disruption, its anticipated duration,
and a description of alternative accessible elements that may be available. This
notice may be provided by posting information notices in a conspicuous place on
County of Perth premises, the County of Perth website and/or such other method
as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
48 | P a g e
Appendix B: Municipality of North Perth
Preventative and Emergency Maintenance of
Accessible Elements in Public Spaces
Pursuant to the Integrated Accessibility Standards Regulation (section 80.44) under the
Accessibility for Ontarians with Disabilities Act, the Municipality of North Perth has
procedures in place for preventative and emergency maintenance of accessible
elements in its public spaces. Accessible public space elements maintained by the
Municipality of North Perth include:
- Recreational trails
- Outdoor public use eating areas
- Outdoor play spaces
- Exterior paths of travel, such as walkways, stairs, and ramps, where these
elements are not already covered by the Ontario Building Code
- Accessible parking areas
- Obtaining services
The Municipality of North Perth procedures include the following:
- Managers of the workforce areas responsible for maintaining accessible
elements in the Municipality of North Perth public spaces, in conjunction with
appropriate personnel, will develop preventative maintenance schedules, as
required, to keep the elements in good working order or restore them to their
original condition when necessary.
- To the extent possible, notice regarding any disruption to accessible elements
due to planned maintenance or repairs impacting customer accessibility will be
posted in advance, including information about the disruption, its anticipated
duration, and a description of alternative accessible elements that may be
available. This notice may be provided by posting notices in a conspicuous place
on Municipality of North Perth premises, the Municipality of North Perth website
and/or such other method as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
49 | P a g e
- Municipality of North Perth personnel will inspect applicable accessible elements
that are available for use by the public on Municipality of North Perth premises on
a regular basis. Any elements that are found to have defects or need
maintenance will be identified and reported to the Municipality of North Perth
Public Works Department, so they can be addressed. Typically, a work order will
be generated and sent to the workforce area responsible for maintaining the
elements and, upon review, arrangements will be made to dispatch the
appropriate crew(s), personnel and/or contractor(s) to correct the defect(s) or
perform the necessary maintenance.
- In the event the Municipality of North Perth receives third party information that
an accessible element needs maintenance or repairs, the information will be sent
to the applicable workforce area, so the element can be inspected and
appropriate action taken, as noted above.
- In cases where it is determined that emergency maintenance or repairs to an
accessible element are required, the element will be taken out of service and the
necessary repairs will be assessed and addressed as a priority.
- To the extent possible, Municipality of North Perth personnel will ensure steps
are taken to divert individuals from accessible elements that are not in working
order or pose a danger to safety, and to provide information regarding any
alternate useable elements that exist. Steps taken may include putting in place
barriers and temporary wayfinding signage, and/or posting notices, as indicated
below.
- Notice of a disruption to an accessible element due to unplanned maintenance or
repairs will be provided as soon as practically possible and, to the extent
possible, will include information about the disruption, its anticipated duration,
and a description of alternative accessible elements that may be available. This
notice may be provided by posting information notices in a conspicuous place on
Municipality of North Perth premises, the Municipality of North Perth website
and/or such other method as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
50 | P a g e
Appendix C: Township of Perth East
Preventative and Emergency Maintenance of
Accessible Elements in Public Spaces
Pursuant to the Integrated Accessibility Standards Regulation (section 80.44) under the
Accessibility for Ontarians with Disabilities Act, the Township of Perth East has
procedures in place for preventative and emergency maintenance of accessible
elements in its public spaces. Accessible public space elements maintained by the
Township of Perth East include:
- Recreational trails
- Outdoor public use eating areas
- Outdoor play spaces
- Exterior paths of travel, such as walkways, stairs, and ramps, where these
elements are not already covered by the Ontario Building Code
- Accessible parking areas
- Obtaining services
The Township of Perth East procedures include the following:
- Managers of the workforce areas responsible for maintaining accessible
elements in the Township of Perth East public spaces, in conjunction with
appropriate personnel, will develop preventative maintenance schedules, as
required, to keep the elements in good working order or restore them to their
original condition when necessary.
- To the extent possible, notice regarding any disruption to accessible elements
due to planned maintenance or repairs impacting customer accessibility will be
posted in advance, including information about the disruption, its anticipated
duration, and a description of alternative accessible elements that may be
available. This notice may be provided by posting notices in a conspicuous place
Perth County Joint Accessibility Plan 2023-2027
51 | P a g e
on Township of Perth East premises, the Township of Perth East website and/or
such other method as is reasonable under the circumstances.
- Township of Perth East personnel will inspect applicable accessible elements
that are available for use by the public on Township of Perth East premises on a
regular basis. Any elements that are found to have defects or need maintenance
will be identified and reported to the Township of Perth East Public Works
Department, so they can be addressed. Typically, a work order will be generated
and sent to the workforce area responsible for maintaining the elements and,
upon review, arrangements will be made to dispatch the appropriate crew(s),
personnel and/or contractor(s) to correct the defect(s) or perform the necessary
maintenance.
- In the event the Township of Perth East receives third party information that an
accessible element needs maintenance or repairs, the information will be sent to
the applicable workforce area, so the element can be inspected and appropriate
action taken, as noted above.
- In cases where it is determined that emergency maintenance or repairs to an
accessible element are required, the element will be taken out of service and the
necessary repairs will be assessed and addressed as a priority.
- To the extent possible, Township of Perth East personnel will ensure steps are
taken to divert individuals from accessible elements that are not in working order
or pose a danger to safety, and to provide information regarding any alternate
useable elements that exist. Steps taken may include putting in place barriers
and temporary wayfinding signage, and/or posting notices, as indicated below.
- Notice of a disruption to an accessible element due to unplanned maintenance or
repairs will be provided as soon as practically possible and, to the extent
possible, will include information about the disruption, its anticipated duration,
and a description of alternative accessible elements that may be available. This
notice may be provided by posting information notices in a conspicuous place on
Township of Perth East premises, the Township of Perth East website and/or
such other method as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
52 | P a g e
Appendix D: Township of Perth South
Preventative and Emergency Maintenance of
Accessible Elements in Public Spaces
Pursuant to the Integrated Accessibility Standards Regulation (section 80.44) under the
Accessibility for Ontarians with Disabilities Act, the Township of Perth South has
procedures in place for preventative and emergency maintenance of accessible
elements in its public spaces. Accessible public space elements maintained by the
Township of Perth South include:
- Recreational trails
- Outdoor public use eating areas
- Outdoor play spaces
- Exterior paths of travel, such as walkways, stairs, and ramps, where these
elements are not already covered by the Ontario Building Code
- Accessible parking areas
- Obtaining services
The Township of Perth South procedures include the following:
- Managers of the workforce areas responsible for maintaining accessible elements
in the Township of Perth South public spaces, in conjunction with appropriate
personnel, will develop preventative maintenance schedules, as required, to keep
the elements in good working order or restore them to their original condition
when necessary.
- To the extent possible, notice regarding any disruption to accessible elements
due to planned maintenance or repairs impacting customer accessibility will be
posted in advance, including information about the disruption, its anticipated
duration, and a description of alternative accessible elements that may be
available. This notice may be provided by posting notices in a conspicuous place
Perth County Joint Accessibility Plan 2023-2027
53 | P a g e
on Township of Perth South premises, the Township of Perth South website
and/or such other method as is reasonable under the circumstances.
- Township of Perth South personnel will inspect applicable accessible elements
that are available for use by the public on Township of Perth South premises on
a regular basis. Any elements that are found to have defects or need
maintenance will be identified and reported to the Township of Perth South
Public Works Department, so they can be addressed. Typically, a work order will
be generated and sent to the workforce area responsible for maintaining the
elements and, upon review, arrangements will be made to dispatch the
appropriate crew(s), personnel and/or contractor(s) to correct the defect(s) or
perform the necessary maintenance.
- In the event the Township of Perth South receives third party information that an
accessible element needs maintenance or repairs, the information will be sent to
the applicable workforce area, so the element can be inspected and appropriate
action taken, as noted above.
- In cases where it is determined that emergency maintenance or repairs to an
accessible element are required, the element will be taken out of service and the
necessary repairs will be assessed and addressed as a priority.
- To the extent possible, Township of Perth South personnel will ensure steps are
taken to divert individuals from accessible elements that are not in working order
or pose a danger to safety, and to provide information regarding any alternate
useable elements that exist. Steps taken may include putting in place barriers
and temporary wayfinding signage, and/or posting notices, as indicated below.
- Notice of a disruption to an accessible element due to unplanned maintenance or
repairs will be provided as soon as practically possible and, to the extent
possible, will include information about the disruption, its anticipated duration,
and a description of alternative accessible elements that may be available. This
notice may be provided by posting information notices in a conspicuous place on
Township of Perth South premises, the Township of Perth South website and/or
such other method as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
54 | P a g e
Appendix E: Municipality of West Perth
Preventative and Emergency Maintenance of
Accessible Elements in Public Spaces
Pursuant to the Integrated Accessibility Standards Regulation (section 80.44) under the
Accessibility for Ontarians with Disabilities Act, the Municipality of West Perth has
procedures in place for preventative and emergency maintenance of accessible
elements in its public spaces. Accessible public space elements maintained by the
Municipality of West Perth include:
- Recreational trails
- Outdoor public use eating areas
- Outdoor play spaces
- Exterior paths of travel, such as walkways, stairs, and ramps, where these
elements are not already covered by the Ontario Building Code
- Accessible parking areas
- Obtaining services
The Municipality of West Perth procedures include the following:
- Managers of the workforce areas responsible for maintaining accessible
elements in the Municipality of West Perth public spaces, in conjunction with
appropriate personnel, will develop preventative maintenance schedules, as
required, to keep the elements in good working order or restore them to their
original condition when necessary.
- To the extent possible, notice regarding any disruption to accessible elements
due to planned maintenance or repairs impacting customer accessibility will be
posted in advance, including information about the disruption, its anticipated
duration, and a description of alternative accessible elements that may be
available. This notice may be provided by posting notices in a conspicuous place
on Municipality of West Perth premises, the Municipality of West Perth website
and/or such other method as is reasonable under the circumstances.
Perth County Joint Accessibility Plan 2023-2027
55 | P a g e
- Municipality of West Perth personnel will inspect applicable accessible elements
that are available for use by the public on Municipality of West Perth premises on
a regular basis. Any elements that are found to have defects or need
maintenance will be identified and reported to the Municipality of West Perth
Public Works Department, so they can be addressed. Typically, a work order will
be generated and sent to the workforce area responsible for maintaining the
elements and, upon review, arrangements will be made to dispatch the
appropriate crew(s), personnel and/or contractor(s) to correct the defect(s) or
perform the necessary maintenance.
- In the event the Municipality of West Perth receives third party information that
an accessible element needs maintenance or repairs, the information will be sent
to the applicable workforce area, so the element can be inspected and
appropriate action taken, as noted above.
- In cases where it is determined that emergency maintenance or repairs to an
accessible element are required, the element will be taken out of service and the
necessary repairs will be assessed and addressed as a priority.
- To the extent possible, Municipality of West Perth personnel will ensure steps are
taken to divert individuals from accessible elements that are not in working order
or pose a danger to safety, and to provide information regarding any alternate
useable elements that exist. Steps taken may include putting in place barriers
and temporary wayfinding signage, and/or posting notices, as indicated below.
- Notice of a disruption to an accessible element due to unplanned maintenance or
repairs will be provided as soon as practically possible and, to the extent
possible, will include information about the disruption, its anticipated duration,
and a description of alternative accessible elements that may be available. This
notice may be provided by posting information notices in a conspicuous place on
Municipality of West Perth premises, the Municipality of West Perth website
and/or such other method as is reasonable under the circumstances.