This is the exact embedded text of the captured official document.
Snapshot 894f73547948 · verified 2026-06-09 ·
original document ·
archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
THE CORPORATION OF THE MUNICIPALITY OF SHUNIAH
BY-LAW NO.
2 (,40 -J '}-
Being a by-law to adopt policies and procedures
governing the processing of complaints related to
Municipal By-laws.
Recitals:
a)
The
Municipality
of Shuniah
deemed
it
expedient
to
adopt and
establish policies and procedure governing the processing of complaints
related to Municipal by-laws.
THEREFORE THE COUNCIL OF THE CORPORATION OF THE MUNICIPALITY
OF SHUNIAH ENACTS AS FOLLOWS:
1.
That the Policy governing the processing of complaints related to Municipal by-laws
within the Municipality of Shuniah attached hereto and marked as Schedule "A" is
hereby adopted.
2.
That Schedule "A" be an integral part of this by-law.
3.
That this By-law shall come into force and take effect upon final passage hereof .
. fA
READ A FIRST AND SECOND TIME THIS I 3 DAY oFkJ ~
2012
e/J a-u ... :o_ rrea-,.~;'
~~ ;eeve
f\
~Ierk
READ A THIRD TIME AND FINALLY PASSED TIME THIS! D
*
AY o-;;p,~
2012
e.n~< ~
eve
~~
~
Clerk
Front Line Staff:
Corporation:
Official Complaint
Form:
is an employee of the Corporation receiving a Formal Complaint.
is the Corporation of the Municipality of Shuniah.
is a form issued by the Municipality of Shuniah which shall include
the prescribed information about the complainant, the nature of
the complaint and any information pertaining to the dissatisfaction
with an event, service, person or action and any information
regarding those accused and shall be signed by the complainant
prior to any action being taken by the Municipality.
POLICY PROCECURES
Job Title
Front Line Staff
CAO
Investigator
Work Steps
Upon receipt of a complaint, staff will enter all relevant data and
information on a complaint form and records the formal complaint
in a Complaints Log and in a complaint database. In all cases the
complaint form must be signed by the complainant.
Assures the complainant that their name and any personal
information provided by them will remain in the strictest
confidence in accordance with the Municipal Freedom of
Information and Protection of Privacy Act and will not be revealed
to anyone unless so ordered by a Court or other tribunal or body
of competent jurisdiction.
Receives the formal complaint from the Front Line Staff for
preliminary review and
assigns the formal
complaint to
an investigator.
** In the absence of the CAO, the Municipal Clerk is mandated to receive complaints.
Conducts a preliminary review of the complaint to verify
information and research any supporting documentation which
may be available in the Municipal records.
Calls the complainant, when necessary, for further details or to
confirm or clarify information provided on the formal complaint
form.
Conducts an on-site inspection to determine the complaint
validity and possible violations.
In the case of situations wherein Council has established set
fines for violations, an investigator may, upon confirmation of the
existence
of a violation,
immediately
issue
an
offence
notice/ticket.
Upon determining that there is a violation of a municipal by-law
(excluding set fine situations and situations of documented,
chronic violations or where otherwise warranted), shall proceed
to the enforcement stage by providing an initial warning in writing
to the suspect/violator. The warning may be issued :
(a)
In person;
(b)
Ordinary Mail;
(c)
Registered Mail
Schedule "A" to By-law No. ______ _
CAO
Clerkll nvestigator
In all cases, the investigator shall identify a suspected violation
and the laws having jurisdiction during an initial warning stage
and shall notify the suspected violator as a part of the initial
warning of a time limit in which voluntary compliance is
expected.
Where provided for by by-law or otherwise, an investigator
may issue an emergency order to remedy a violation in lieu of an
initial warning when such violation poses an immediate threat to
health or safety.
After the time limit has expired, the investigator shall return to the
site to determine if compliance has been accomplished.
Upon discovering that the warning has been complied with,
notifies the complainant in writing of the results, enters the
complaint finalized date on the complaint form and returns the
complaint form to the Clerk.
If the suspected violator has not complied with the warning, the
investigator shall review the non-compliance with the CAO (also
applicable in cases of documented, chronic by-law infractions or
where otherwise warranted).
Shall notify any internal departments and outside agencies that
may be required to assist (i.e. Fire Department, Ministry of
Environment, Ministry of Natural Resources, Thunder Bay
District Health Department).
Decides, based on discussions with the investigator, whether
to attempt a second written warning or proceed with the
actions necessary to address the situation in accordance with
municipal by- laws or otherwise.
o
If a second written warning or formal order is to be
issued, the CAO instructs the investigator to proceed and
give a final time period in which to comply.
o
If legal action is decided, the CAO advises the Clerk with a
recommendation to proceed with legal action when it
appears obvious compliance is not forthcoming.
o At any stage of the enforcement process, if, in the opinion
of the CAO or the Clerk, the matter is of significant
consequence, the matter may be brought before Council for
direction.
Keeps the complainant informed of the progress as may be
appropriate in all circumstances and in all cases provides a
report of the results of the process to the complainant.
Provides regular monthly reports to Council, via summary of
complaints as received from the investigators.
EFFECTIVE DATE OF POLICY
This policy shall take effect on the date of approval by Council of the Municipality of
Shuniah.
Attachments
Sample Official Complaint Form
Sample Monthly Report Form
Schedule "A" to By-law No. ______ _
Schedule "A" to By-law No. ______ _
The Corporation of the Municipality of Shuniah
By-law Enforcement Complaint Policy
PURPOSE
To provide a formal policy and procedure governing the processing of complaints
related to Municipal by-laws.
To ensure thorough, prompt and courteous receipt, processing, investigation and
resolution of formal complaints within the Municipality of Shuniah and ensure
appropriate reporting to the Chief Administrative Officer and Council.
APPLICATION OF THE POLICY
This policy shall govern actions of complainants, Municipal staff and Shuniah's
By-law Enforcement Officers.
POLICY STATEMENT
The Council of the Municipality of Shuniah is committed to the thorough, prompt and
courteous receipt, processing, investigation and resolution of formal complaints
within a reasonable amount of time in accordance with established policies and
procedures.
Due to financial and staffing constraints, the Municipality of Shuniah will only respond
to formal complaints received from a complainant in writing.
A failure to comply with a provision of this policy shall not invalidate any proceeding
or any step, document or order in a proceeding otherwise in accordance with any
municipal by- law or provincial or other legislation.
DEFINITIONS
Formal Complaint: A formal complaint shall contain the name, address and
telephone number and the nature of the complaint which shall
describe the dissatisfaction with an event, service, person, or
action, setting forth the claim on which relief is sought.
Clerk:
is the Municipal Clerk of the Municipality of Shuniah
CAO:
is the Chief Administrative Officer for the Municipality of Shuniah.
Investigator:
is a person appointed by the Municipality of Shuniah for the
purposes of Municipal By-law Enforcement including, but not
limited to, Weed Inspector, Building Inspector, Property Standards
Officer and Municipal By-law Enforcement Officer.
MunicIpality of
S,HUNIAH
MUNICIPAL BYLAW
COMP'LAINT INTAKE FORM
42D'~he_
Th~9l!Y>ON
FTA1X!1
PIiooe: ';3.f!l7j ~~54S
F,K
ISIl7} 6SH!lS2Eml!l1;
~~~-
~~';; ~.org
Date: ------------------
TIme: ________ __
Type: D Byfaw D Provincial Statute D General Query D Other
Comp[~jnant
Name: _______________________ _
Addr~~ __________________________________________ _
Telephone: __________ _
.Alternate It _________ _
Complaint ______________________ _
Subject of Complaint
Name: ____________________ _
Address/Location: ____________________ _
Te.lephone: _________________________________ _
other I:nformation (Plate Number, Dog 8reed, etc.): ___________ _
File Number: _________ _
BY-LAW ENFORCEMENT MONTHLY REPORT
Date: ________ _
ANIMAL CONTROL
No.
Date Received
Description
Location
Status
------
PROPERlY STANDARDS COMPLAINTS
No.
Date Received
Description
Location
Status
MISCELLANEOUS COMPLAINTS
No.
Date Received
Description
Location
Status