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1
MIDDLESEX COUNTY AND
LOCAL MUNICIPAL
PARTNERS
JOINT MULTI-YEAR
ACCESSIBILITY PLAN
2022-2027
2
Table of Contents
Introduction ................................................................................................................... 3
Message from the Chair of the MAAC ................................................................................... 3
Executive Summary ................................................................................................................ 4
Statement of Commitment ...................................................................................................... 4
Previous Joint Multi-Year Accessibility Plan ........................................................................ 4
Accessibility for Ontarians with Disabilities Act .................................................................. 5
Middlesex Accessibility Advisory Committee ...................................................................... 6
Accessibility Coordinator ....................................................................................................... 7
Plan Coordination and Implementation ................................................................................ 7
Accountability: Evaluation, Reporting & Compliance ......................................................... 8
Overview of IASR Requirements ........................................................................................... 9
Part I - General Requirements ............................................................................... 9
Part II - Information and Communications ........................................................... 9
Part III - Employment ........................................................................................... 10
Part IV -Transportation ......................................................................................... 11
Part IV.1 - Design of Public Spaces (Accessible Built Environment) .............. 12
Part IV.2 Customer Service .................................................................................. 12
County of Middlesex ................................................................................................... 14
Municipality of Middlesex Centre............................................................................... 21
Municipality of North Middlesex ................................................................................ 26
Municipality of Southwest Middlesex ........................................................................ 30
Municipality of Strathroy-Caradoc ............................................................................. 34
Municipality of Thames Centre .................................................................................. 39
Township of Adelaide Metcalfe .................................................................................. 45
Township of Lucan Biddulph ..................................................................................... 49
Village of Newbury ...................................................................................................... 52
Communication ........................................................................................................... 54
Feedback ...................................................................................................................... 54
Contact Information .................................................................................................... 54
Appendix A: Accessible Maintenance Procedure .................................................... 55
Appendix B: Temporary Service Disruptions ........................................................... 57
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Introduction
Message from the Chair of the MAAC
The Middlesex Accessibility Advisory Committee's (MAAC) mandate is to assist
Middlesex County and its Local Municipal Partners (LMP) in improving opportunities for
persons with disabilities to participate in County wide programs and services. To
achieve this goal, the MAAC consults on accessibility initiatives and projects, with the
aim of identifying, removing and preventing barriers for persons with disabilities. The
Committee consists of dedicated members that have lived experience or expertise, who
are committed to making the County and its LMPs leaders in accessibility.
The Committee works with the County and its LMPs to enhance accessibility and
improve the participation of all persons with disabilities, by providing a fully accessible
community and support network. The MAAC is pleased to have the ongoing opportunity
to work with the community, to provide support and advice on how to achieve the
accessibility goals laid out in this plan over the next five years. This Joint Multi-Year
Accessibility Plan acts as a roadmap on how the County and its LMPs will continue to
work towards meeting the Provinces goal of making Ontario fully accessible by 2025.
The MAAC is committed to applying the principles of inclusion when reviewing
accessibility projects and supporting initiatives set out in this plan. We continue to
advocate to improve accessibility, and to raise awareness of the barriers that persons
with disabilities face. The MAAC seeks to support the ongoing creation of a more
inclusive community that celebrates its diversity and is welcoming to all members.
We have consulted on many accessibility projects, and have developed a great
relationship with the County and its LMPs. The Committee is proud to have
accomplished alongside the County and its LMPs, many accessibility initiatives over the
last five years, and we have made great progress in removing barriers from our
community. While we have made great strides, there is still much work to be done in
order to achieve the standards set out in the Accessibility for Ontarians with Disabilities
Act, 2005. This plan sets forth how and when we hope to not only achieve but exceed
those standards and to continue to build a barrier free community for everyone to enjoy.
The MAAC is proud to present the new Joint Multi-Year Accessibility Plan, and is
devoted to assisting the County and its LMPs in improving accessibility so that all
persons with and without disabilities can actively take part in our community.
Councillor John Brennan,
Chair of the Middlesex Accessibility Advisory Committee
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Executive Summary
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the
County of Middlesex and its Local Municipal Partners (LMP) created a Joint Multi-Year
Accessibility Plan, which builds on the accomplishments of the previous Joint MYAP.
The County and its LMPs continue to maintain compliance with the requirements under
the AODA and the Integrated Accessibility Standards Regulations (IASR). This plan
acts as an accessibility road map, detailing key initiatives and progress made, as well
as goals and timelines to be achieved over the next 5 years. It demonstrates the
commitment made to identifying, removing and preventing barriers for people with
disabilities. It is designed to create a more accessible and inclusive community.
The plan is available online at the County of Middlesex's website, as well as on all of the
Local Municipal Partner websites, and it is made available in an alternative format
and/or with communication supports, upon request.
Statement of Commitment
The County of Middlesex, along with its Local Municipal Partners are committed to
creating and maintaining a barrier-free County where everyone can live, work and play.
This Joint Multi-Year Accessibility Plan, spanning 2022 to 2027, will act as a roadmap
on our journey to meeting the Province's mandate of a fully accessible Ontario by 2025.
This commitment of removing barriers that prevent people with disabilities from
accessing our goods, services and facilities was made through a streamlined,
collaborative approach in an effort to realize efficiencies from both a planning and
reporting perspective. Middlesex County, along with its 7 Local Municipal Partners, are
committed to ensuring equal access and participation for people with disabilities.
We are committed to treating people with disabilities in a way that allows them to
maintain their dignity and independence. We are dedicated to meeting the needs of
people with disabilities in a timely manner. We will do so by removing and preventing
barriers to accessibility and by meeting, and where possible exceeding, our accessibility
requirements under Ontario's accessibility laws.
Previous Joint Multi-Year Accessibility Plan
The previous Joint Multi-Year Accessibility Plan was created and approved by County
Council in 2016 spanning to the end of 2021. During this time period, The County of
Middlesex and its LMPs filed Accessibility Compliance Reports on a bi-annual basis to
the Ministry for Seniors and Accessibility (formerly the Accessibility Directorate of
Ontario). These reports were filed in 2015, 2017 and 2019, and were all under full
compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
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The previous Joint MYAP included information regarding timelines and deliverables on
various accessibility initiatives taking place throughout Middlesex County between the
years 2016-2021. It further included details from the County and each LMP regarding
their accessibility achievements pertaining to training, accessible websites and web
content, policies, purchasing, the libraries, feedback process, communication supports
and accessible formats, and employment requirements. It set out future accessibility
goals for the County and each LMP pertaining to training, design of public spaces,
accessible customer service, websites and web content, and policies. The new Joint
MYAP provides details on the accessibility progress made under the previous plan, and
outlines the goals and timelines set for the next 5 years for the County and its LMPs.
Accessibility for Ontarians with Disabilities Act
The structure of the Joint Multi-Year Accessibility Plan is based upon requirements
outlined under the Accessibility for Ontarians with Disabilities Act (AODA). The AODA
came into effect in 2005 with a goal to make the Province of Ontario fully accessible to
all by 2025. The AODA is a law that sets out a process for developing and enforcing
accessibility standards.
Ontario is the first province and one of the first jurisdictions in the world to enact specific
legislation establishing a goal and time-frame for accessibility. It is also the first
jurisdiction to legislate accessibility reporting and to establish standards in areas like
employment, transportation and the design of public spaces.
These standards fall under the Integrated Accessibility Standards Regulation O. Reg
191/11 (IASR). The IASR are laws that government, businesses non-profits and public
sector organizations must follow to become more accessible and provide barrier-free
service delivery.
Every 3 years the Accessibility for Ontarians with Disabilities Act is reviewed by an
individual appointed by the Provincial government. In 2017, the Honorable David C.
Onley was selected to undertake this review. Over the course of 2018, Mr. Onley held
public consultations across the Province interviewing a wide array of individuals living
with disabilities, as well as those working in the realm of accessibility. In 2019, Mr.
Onley put forward 15 recommendations to the Minister of Seniors and Accessibility.
With the goal of a fully accessible Ontario by 2025 quickly approaching, it is apparent
that we as a Province are a far-cry from this 2005 vision. There is work to be done
across all sectors: public, not for profit and private. For those interested in where to read
more about the 15 recommendations made, visit: 2019 Legislative Review of the
Accessibility for Ontarians with Disabilities Act, 2005.
Progress has certainly been made across all of these sectors with work still to come in
the lead-up to and beyond 2025. As designated public sector leaders, the County of
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Middlesex, along with its Local Municipal Partners have important roles to play in
making continual and significant improvements relating to accessibility, not only in our
built environments, but also in the way we deliver our day-to-day services to our
residents. This Joint Multi-Year Accessibility Plan will act as our roadmap towards a fully
accessible Ontario for all.
Middlesex Accessibility Advisory Committee
The Middlesex Accessibility Advisory Committee (MAAC) is a public committee that is
comprised of people with disabilities, members of the community who are actively
involved in a disability related profession or are caregiver for a person with a disability,
and staff members from the County of Middlesex and all Local Municipal Partners.
Participating municipalities include: County of Middlesex, Municipality of Adelaide
Metcalfe, Municipality of Lucan Biddulph, Municipality of Middlesex Centre, Municipality
of North Middlesex, Municipality of Southwest Middlesex, Municipality of Strathroy-
Caradoc, Municipality of Thames Centre and the Village of Newbury.
Advisory Committee's are only required for municipalities with a population of 10,000 or
more; however, Middlesex County and its Local Municipal Partners decided to form a
committee to include all municipalities across the County regardless of population size.
This allows the LMPs to ensure they have representation on the committee, to
collaborate on accessibility projects and initiatives, and provide details to the MAAC
regarding their ongoing work towards identifying, removing and preventing barriers.
The MAAC meets on a bi-annual basis and the majority of the committee is represented
by people with disabilities. The purpose of the committee is to provide advice to
Councils on the removal and prevention of barriers, consult on the accessibility of
buildings, structure or premises, the Joint Multi-Year Accessibility Plan, site plans and
drawings, and the implementation of accessibility standards and reports.
Per the AODA and the IASR, the County of Middlesex and its LMPs must consult the
MAAC on the following:
When establishing, reviewing and updating your Joint Multi-Year Accessibility
Plans
When developing accessible design criteria in the construction, renovation or
placement of bus stops and shelters
When determining the proportion of on-demand accessible taxicabs needed in
your community
On the need, location and design of accessible on-street parking spaces when
building new or making major changes to existing on-street parking spaces
Before building new or making major changes to existing recreational trails to
help determine particular trail features
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On the needs of children and caregivers with various disabilities in their
community when building new or making major changes to existing outdoor play
spaces
On the design and placement of rest areas along the exterior path of travel when
building new or making major changes to existing exterior paths of travel
Accessibility Coordinator
The Accessibility Coordinator looks after accessibility in Middlesex County, and
collaborates with its Local Municipal Partners on accessibility projects. The Accessibility
Coordinator provides consultation on accessibility related projects. The Accessibility
Coordinator is responsible for overseeing the implementation of accessibility standards
for the corporation as well as providing ongoing training. Further, the Accessibility
Coordinator works to identify accessibility issues, needs, resources and opportunities
for integrated accessibility planning to ensure best practices are being implemented.
The Accessibility Coordinator acts as the main point of contact for accessibility related
concerns across the County. Questions or concerns can be brought to the attention of
the Accessibility Coordinator via the Accessible Feedback Form or by directly contacting
them via email or phone (see the Contact Information section of the plan for details).
Plan Coordination and Implementation
Middlesex County supports the goals of the AODA, which seeks to meet Ontario's
vision to make the province accessible by 2025. The County strives to be more
accessible and inclusive for people with disabilities, and to ensure that accessibility
measures are undertaken throughout all facilities and business operations. Accessibility
is an integral part of all County initiatives, business practices, boards, committees,
departments and divisions. The County of Middlesex and participating LMPs are
committed to fulfilling the accessibility requirements under the AODA and IASR.
The County's Accessibility Coordinator is responsible for the development of this plan,
in consultation with the Middlesex Accessibility Advisory Committee, the public and
persons with disabilities. All staff have a role to play in identifying, removing and
preventing barriers. Employees who are engaged and knowledgeable are able to
incorporate accessibility considerations into their daily business practices.
The public and persons with disabilities were consulted via an online survey regarding
the establishment, reviewing and updating of the Joint Multi-Year Accessibility Plan.
48% of respondents were persons with disabilities. Questions were asked pertaining to
the County and all Local Municipal Partners concerning topics on:
Use of service animals and support persons in County or LMPs facilities
Barrier-free accessible feedback process and inclusive customer service
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Requesting accessible formats and communication supports
Accessible and barrier-free websites and web content
Barrier-free recruitment process and accommodations
Barrier-free public spaces, accessible parking and accessible pedestrian signals
Assurance of barrier-free municipal-owned facilities
Accessible barrier-free transportation services (Middlesex County and several
LMPs)
Feedback was incorporated and taken to the MAAC to be reviewed and revised. Once
the review by the MAAC and incorporation of feedback was completed, the final Joint
MYAP was presented to Middlesex County Council for approval.
The final version of the MYAP approved by Council will be available on the County of
Middlesex and Local Municipal Partners websites for the public to access. The MYAP is
available in an accessible format and/or with communication supports, upon request.
Participating Municipalities
The Municipality of Middlesex Centre
10227 Ilderton Road, Ilderton, ON N0M
2A0
The Municipality of North Middlesex
229 Parkhill Main Street, Parkhill, ON
N0M 2K0
The Municipality of Southwest Middlesex
153 McKellar Street, Glencoe, ON N0L
1M0
The Municipality of Strathroy-Caradoc
52 Frank Street, Strathroy, ON N7G 2R4
The Municipality of Thames Centre
4305 Hamilton Road, Dorchester, ON
N0L 1G3
The Township of Adelaide Metcalfe
2340 Egremont Drive - RR #5, Strathroy,
ON N7G 3H6
The Township of Lucan Biddulph
270 Main Street, Lucan, ON N0M 2J0
The Village of Newbury
22910 Hagerty Road, PO Box 130,
Newbury, ON N0L 1Z0
Accountability: Evaluation, Reporting & Compliance
The success of a Joint Multi-Year Accessibility Plan of this nature relies on having clear
and transparent methods of evaluating and reporting progress.
As laid out in the Integrated Accessibility Standards Regulation (IASR), designated
public sector organizations are required to report to their respective Council's on an
annual basis in the form of Annual Accessibility Status Report highlighting any
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achievements relating to accessibility they have realized in the previous year. In this
instance, where Local Municipalities are participating in a Joint Multi-Year Accessibility
Plan, the Annual Accessibility Status Report will be presented to County Council and
circulated following its receival and filing to all Local Municipal Council. These Annual
Accessibility Status Reports are publicly available on the County's and LMPs websites.
Further, on a bi-annual cycle, all designated public sector organizations are required to
file Accessibility Compliance Reports with the Ministry for Seniors and Accessibility.
These Accessibility Compliance Reports come in the form of a fillable PDF, requesting
specific information on how the organization is meeting is requirements under the
AODA as well as the IASR. It is recognized that those in non-compliance with the
requirements of the AODA and IASR may be subject to administrative penalties.
Like the Annual Accessibility Status Reports, the Accessibility Compliance Reports
follow an open-government model and are made publicly available for residents to view
and provide feedback on.
This Joint Multi-Year Accessibility Plan will be reviewed at least once every five years.
Overview of IASR Requirements
Part I - General Requirements
Overview
General Requirements section of the IASR requires the County and LMPs to:
Implement and maintain policies governing how the organization achieves or will
achieve accessibility by meeting its requirements under the AODA and the IASR
Include a statement of organizational commitment to meet the accessibility needs
of persons with disabilities in a timely manner in their policies
Establish, implement, maintain and document a Multi-Year Accessibility Plan,
which outlines the organization's strategy to prevent and remove barriers and
meet its requirements under the IASR
Incorporate accessibility design, criteria and features when procuring or acquiring
goods, services or facilities, except where it is not practicable to do so
Ensure that training is provided on the requirements of the accessibility
standards referred to in the Integrated Accessibility Standards Regulation and on
the Ontario Human Rights Code as it pertains to persons with disabilities
Part II - Information and Communications
Information and communications play an integral role in service delivery across all
municipalities. It is imperative that information is shared in an accessible and barrier
free manner, so that all residents can access information that may impact their day to
day lives. It should be free of communication and technological barriers. The County
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and LMPs will follow Universal Design principles and best practices when developing,
implementing and maintaining information and communication strategies. This includes
websites, print communications materials as well as face to face interactions.
Overview
The Information and Communications section of the IASR requires the County and
LMPs to:
Ensure processes for receiving and responding to feedback are accessible to
persons with disabilities
Provide or arrange for the provision of accessible formats and communications
supports for persons with disabilities
Provide emergency procedures, plans or public safety information in an
accessible format or with appropriate communication supports
Provide websites and web content conforming with the Web Content Accessibility
Guidelines (WCAG) 2.0 Level AA (live captioning and audio description are
excluded from the accessible web requirements under the IASR)
Part III - Employment
The County of Middlesex and LMPs are committed to ensuring the employment life-
cycle (finding, getting and keeping a job) is as inclusive and barrier free as possible.
Effective workplaces provide diverse, inclusive and accessible employment
experiences. Accessible recruitment is a powerful tool, it improves our ability to
communicate, brings more people together and increases our competitive advantage as
to not overlook quality, qualified potential employees. Human Resources, in conjunction
with hiring directors and managers will work to ensure the County LMPs provides
prospective and current employees a barrier-free employment process.
Overview
The Employment section of the IASR requires the County and LMPs to:
Ensure the recruitment, assessment and selection process is accessible and
barrier-free
o This includes notifying job applicants, when they are selected to
participate in an assessment or selection process that accommodations
are available upon request
Notify successful applicants of our policies for accommodating employees with
disabilities
Provide accessible formats and communication supports for employees required
to perform the employees job including information that is generally available to
employees in the workplace
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Provide Workplace Emergency Response Information to employees who have a
disability
Provide documented Individual Accommodation Plans for employees with
disabilities
Develop and have in place a Return to Work process for employees who have
been absent from work due to a disability
Consider performance management, career development and advancement and
redevelopment for employees with disabilities
Part IV -Transportation
This section applies only to the County of Middlesex. The County is dedicated to
providing barrier free accessible transportation. The IASR put in place the
Transportation Standard with a goal of making it easier for everyone to travel. Designing
a transit system that provides universal access enables people with disabilities to have
more transportation options and allows them to fully participate in the community of
Middlesex County and connects residents via routes that go through the Municipality of
Thames Centre, Oxford County and the City of London. Middlesex County Connect
recognizes the diverse needs of all its riders and will respond by striving to provide
services that are accessible to all. The County of Middlesex ensures that accessibility
features and criteria are accounted for as it relates to the design, procurement of goods,
services and facilities, and makes available all information pertaining to accessible
equipment, accessibility features of the vehicles, routes and services provided.
Overview
The Transportation Standard requires the County to:
Ensure universal access to specialized transportation provided by the County,
that considers the abilities of its passengers and provides accommodations as
required
Provide details on the accessibility equipment and accessibility features of
vehicles
Give notice when there is a disruption of services or non-functioning accessibility
equipment and to take reasonable steps to accommodate people with disabilities,
as well as ensuring accessibility equipment is repaired as soon as practicable
Provide training to employees, volunteers, third parties and all persons
participating in providing transportation services in The County of Middlesex
Notify riders of appointment booking and client cancellation policies
Provide a detailed Emergency Preparedness and Response plan that ensures
drivers are prepared and the bus is equipped for emergency situations
Permit riders to have services animals or support persons at no additional cost
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Part IV.1 - Design of Public Spaces (Accessible Built Environment)
The County of Middlesex and its LMPs will strive to ensure that new facilities are
designed and built with Universal Design principles in mind. The Middlesex Accessibility
Advisory Committee reviews all new County and Local Municipal Partner facility projects
to ensure they are meeting relevant legislative requirements, while also looking for
opportunities to go above and beyond as it relates to barrier-free design.
The Integrated Accessibility Standards Regulation (IASR) Design of Public Spaces
Standard (DOPS) works hand in hand with the Ontario Building Code to ensure all new
buildings and public spaces are barrier-free. Ontario Building Code Section 3.8: Barrier-
Free Design outlines design requirements for buildings including but not limited to
barrier-free paths of travel, washrooms (including universal), accessible signage,
doorways and ramps. The DOPS focuses on building exteriors and ensuring public
spaces are easily accessible to everyone including those with disabilities.
Overview
The Design of Public Spaces Standard requires the County and LMPs to:
Meet the technical requirements as outlined in Part IV.1 for:
o Recreational trails and each access routes
o Outdoor public use eating areas
o Outdoor play spaces
o Exterior paths of travel (outdoor sidewalks and walkways, ramps, stairs,
curb ramps, depressed curbs, accessible pedestrian control signals, rest
areas)
o Off-street accessible parking
o Service counters, fixed queuing guides and waiting areas
Meet the consultation requirements as outlined in Part IV.1 for:
o Recreational trails
o Outdoor play spaces,
o On-street parking
o Rest areas
Consultation is required with the general public, individuals living with disabilities
as well as the Middlesex Accessibility Advisory Committee
Part IV.2 Customer Service
The County and LMPs are committed to providing a universally accessible customer
service experience to all of its residents. All members of the Middlesex County and
Local Municipal Partner communities will receive equitable and barrier-free customer
service when interacting with municipal staff. All staff will receive training on how to
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provide exceptional customer service to all residents including those living with
disabilities.
Overview
The Customer Service Standard requires the County and LMPs to:
Implement and maintain policies governing its provision of goods, services or
facilities, as the case may be, to persons with disabilities
Ensure policies are consistent with barrier-free principles, providing goods,
services or facilities in a manner that respects the dignity and independence of
persons with disabilities
Provide persons with disabilities equal opportunity to that of others to obtain, use
and benefit from the goods, services or facilities provided by the County or LMPs
Allow the use of service animals and support persons to enable persons living
with disabilities to obtain, use or benefit from goods, services or facilities
Provide timely notice of Temporary Service Disruptions by identifying the reason
for the disruption, its anticipated duration and a description of alternative facilities
Provide training on how to interact and communicate with persons with various
types of disability, how to interact with persons with disabilities who use an
assistive device or require the assistance of a service dog, how to use equipment
or devices available on County or LMPs premises and what to do if a person
living with a disability is having difficulty accessing goods, services or facilities
Create processes for receiving and responding to feedback about the manner in
which the County provides goods, services or facilities to persons with disabilities
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County of Middlesex
Part I - General Requirements
Progress
County Accessibility Policy (HR 5.01) updated in April 2017 to address legislative
changes to the Integrated Accessibility Standards Regulation (IASR) inclusive of
an organizational commitment
Middlesex County's first Joint Multi-Year Accessibility Plan created in 2016
Annual Status Reports presented to County Council annually from 2015-2020
Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015,2017 & 2019
Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training overhaul on the Moodle training platform in 2018. Updated training
modules to reflect legislative changes and best practices
New Council orientation training provided in 2019
Goals
Accessibility Policy review and update to meet in precise detail the requirements
under the AODA and IASR while also including barrier-free best practices
Continue to monitor ongoing and future IASR standards development review
committee recommendations and possible legislative changes (mirror in
respective policy updates and training updates as required)
Specific consideration given to the newly proposed Health Care Standard and
how this might intersect with the long term care portfolio of the County
Create short, job-specific training modules to complement the standard, general
on-boarding accessibility training
o Ensure enrolment process includes affiliated training modules based on
hiring department
Employment standard focused training for Human Resources Staff & hiring
managers
Design of public spaces & accessible design focused training for engineering &
facilities staff
Procurement focused training for staff with purchasing authorization
Customer service focused training for front line staff
Information & communications training (specifically web accessibility focused)
training for staff with authoring & upload authority for the County website
Transportation training available for any local municipalities who add a
transportation service to their working portfolio
Support Human Resources in Transition to HR Downloads Training Platform
Review and update Corporate Procurement Policy
15
Create Accessible Elections Guide template to be used by Local Municipal
Partners for 2022 Municipal Election including information on:
o Remote voting as well as in-person voting relating to the accessible built
environment and customer service standards under the IASR
o Customer service and accommodation support for staff
o Candidate information on accessibility and advertisements
Timelines
Ongoing
Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2022-2024
Accessible Elections Guide (Q1 2022)
Accessibility policies and procedures review and update
Procurement Policy review
Support HR in Transition to HR Downloads training platform
2025-2027
Job specific training modules
Part II - Information and Communications
Progress
Middlesex.ca website created in 2016 to WCAG 2.0 Level A compliance
County Council Reports and PowerPoint templates created in 2019 to meet
WCAG 2.0 Level AA Compliance
County Clerk received training on document accessibility within the agenda
creation process in 2021
Request for Accessible Formats and Communication Supports Procedure
created in 2017
Accessibility Feedback Procedure created in 2017
Utilizing SiteImprove website enhancement platform for scheduled website
crawls for accessibility compliance levels across all County and LMP websites
Goals
ITS Strategic Plan
Document training for website content uploaders as well as County Council
report authors in both the Microsoft Suite and Adobe Pro DC platform
Further leverage the SiteImprove platform to assist in eventual website
redevelopment project utilizing quality assurance tools, SEO, privacy (Q1 2022)
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Continue to work towards WCAG 2.0 AA compliance - with a particular focus on
a website redevelopment and significant content review - PDF's / pages that can
be removed or moved into HTML content
o website scanning tool will significantly assist in leveraging analytics to
identify pages that are rarely/ never being viewed
o Utilize accessibility tools and third-party screening software to determine
where remaining compliance issues are
Following website redevelopment - develop robust accessible document training
strategy for website content uploaders onto the County Site, including library staff
o Provide template of training to LMPs to use to train staff
o Develop guide for third parties on accessible documents (PDFs)
o Update guide on how to create accessible Word and PDF documents
Review and update Request for Accessible Formats and Communication
Supports Procedure
Provide guided or one-on-one training on maintaining website compliance and
accessible documents as needed/as requested to County staff and LMPs
Timelines
2022-2024
Redevelop website so it better meets the WCAG 2.0 Level AA requirements
(2022)
Provide in-depth training on maintaining accessibility on the website and creating
accessible documents
o Update existing training to ensure it adheres to industry best practices
2025-2027
Review and update Request for Accessible Formats and Communication
Supports Procedure
Part III - Employment
Progress
All job postings let the public know that accommodations are available upon
request during the recruitment process
HR Policy 5.02 - Accommodations Policy updated in 2016 to reflect legislative
updates - encompassing vast majority of Employment standard requirements
Emergency Workplace Response for Employees with Disabilities Policy created
in 2012
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Goals
Review and update Accommodations Policy to reflect industry best practices and
include S.32 from the IASR "Redeployment"
Create Emergency Workplace Response for Employees with Disabilities Policy to
reflect industry best practices
Create Return to Work Process and Return to Work Plan for employees
Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
Timelines
Ongoing
Monitor potential changes to Employment standard from 2018 SDC Review
2022-2024
Review and update Accommodations Policy
Create Emergency Workplace Response for Employees with Disabilities
Create new Return to Work Process and Return to Work Plan
2025-2027
Update Human Resources Policies 3.10, 3.20 and 4.80
Part IV -Transportation
Progress
Middlesex County Connect was established on September 21, 2020 to provide
bus transportation between Oxford County, Thames Centre and London
Transportation services are offered 6 days a week
Middlesex County received the Community Transportation Grant Program funded
by the Province of Ontario to establish Middlesex County Connect
The service is contracted out to Voyago, who provides accessibility training on
the Integrated Accessibility Standards Regulation and Ontario Human Rights
Code to drivers and staff
Each of the two busses are wheelchair accessible with high floor ramp access,
with 2 wheelchair seats per bus, and is AODA compliant
Middlesex County Connect offers ride free of charge to support persons
accompanying a person with a disability who has a need for a support person
Service animals are welcome on all busses alongside the owner
Voyago and the County of Middlesex provides the public with information on
accessibility equipment, features of the vehicles, routes and services and provide
information in accessible formats, upon request
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In cases where the bus stop is temporarily inaccessible, riders can board or exit
the bus at the nearest accessible and safe location
o The operator will consider the preference of riders but the final
determination of a safe location is left up to the operator
Goals
Middlesex County is in the process of installing card readers on the bus to accept
both debit and credit card payments with tap or chip in February 2022 to increase
the accessibility and convenience for riders
Ride guide brochures are and will continue to be distributed around the
community and are being placed at selected stops in February 2022
o Places the brochures will be available include Community Centres,
libraries, Senior Centres, Municipal Offices etc.
o The brochures include all service related information and full route and
schedule information
o Digital copies of the brochures will be made available online
Installation of QR code signs to be installed at stop locations to allow riders to
scan the code and be given access to all route and schedule information at the
Middlesex County Connect web page (Spring 2022)
Acquisition of an app technology for the service (2022-2023)
o Middlesex County Connect will seek an app provider that can provide an
app technology for riders that include many accessibility features
Example: a rider with a mobility disability can alert the driver before
the bus arrives that they are in a wheelchair and the driver can
respond that there is a wheelchair space available on board and
they can help them board, if needed
o The app will have the ability to trigger external announcements to a rider,
providing a sense of security that the bus is nearby
o Other features would include list of bus stops, live maps, and trip status
notifications
o The app will enable people to participate in public transportation,
empowering them to benefit from increase access to employment,
education, appointments, and leisure activities
Timelines
Ongoing
Distribution of ride guide brochures at bus stops, places around the community
and online (starting in February 2022)
2022-2024
Installation of card readers on busses (February 2022)
19
Installation of QR codes at bus stops (Spring 2022)
Acquisition of an app technology for Middlesex County Connect (2022-2023)
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Created:
o Middlesex County Accessible Playground Consultation Document
o Middlesex County County Recreational Trails Consultation Document
o All acting as design guidelines for Middlesex County and local municipal
partners including technical requirements, opportunities for best practices
to go above and beyond compliance levels and incorporated consultations
from members of the public, individuals living with disabilities as well as
the Middlesex Accessibility Advisory Committee, staff and members of the
public
Accessible Maintenance Procedure created and attached as Appendix A
Goals
Create Service Counter Design Guidelines including mobility device friendly
access to be shared with local municipal partners
Create Universal Washroom Emergency Call Button Alarm Procedure for all
County facilities equipped with universal washrooms
Continue to monitor potential funding opportunities for the built environment
relating to accessibility under the Enabling Accessibility Fund, Ontario Trillium
Foundation, Canadian Tire Jumpstart, Investing in Canada Infrastructure
Program at both the County and Local level
Create Facility Accessibility Audit Standards spanning across all County of
Middlesex facilities including the Administration Building, Operations Building,
Strathmere Lodge and County library facilities
o Implement a Facility Audit Schedule
o Develop design standards in line with Integrated Accessibility Standards
Regulation (IASR) as well as Ontario Building Code (OBC) requirements
for the accessible built environment outlining areas of improvement for all
County facilities
o Alternatively adopt a commonly used municipal Accessibility Design
Standards document to base these audits off of (see City of Guelph
Facility Accessibility Design Manual, City of London Facility Accessibility
Design Standards etc.)
o Use these tools to inform barrier-free facility improvement
recommendations
20
Timelines
Ongoing
Monitor potential funding opportunities for the accessible built environment
2022-2024
Service Counter Design Guidelines
Universal Washroom Emergency Call Button Alarm Procedure
2025-2027
Facility Accessibility Audit Standards
Part IV.2 Customer Service
Progress
Complete overhaul of the on-boarding accessibility training across the
corporation, creating new accessibility module including customer service best
practices
Accessibility Policy (HR Policy 5.01) updated in April 2017 providing appropriate
requirements as it relates to the Customer Service Standard
Created Accessibility Feedback Procedure (2017)
Created Accessibility Training Procedure (2017)
Created Service Animals in the Workplace Procedure (2017)
Created Support Persons Procedure (2017)
Temporary Service Disruptions Procedure created and attached as Appendix B
Goals
Accompanying the goals laid out in the General Requirements Section, the
County will create a customer service focused training module for all County staff
to complete in addition to the standard on-boarding accessibility training
Update Service Animals in the Workplace Procedure to reflect best practices
Review Accessibility Feedback Procedure and Form to ensure it is in-line with
corporate communications strategy moving forward
Ensure Temporary Service Disruption Procedure is part of on-boarding training
Timelines
2022-2024
Customer service focused training module
Review and update Service Animals in the Workplace Procedure
2025-2027
Review Accessibility Feedback Procedure and Form
21
Municipality of Middlesex Centre
Part I - General Requirements
Progress
Accessibility Compliance Audit Completion (2020/21)
Middlesex Centre Accessibility Policy Updated
Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training overhaul
Updated corporate Procurement Policy, incorporating a barrier-free purchasing
lens
Updated training modules to reflect legislative changes and best practices
Goals
Obtain Rick Hansen Designation (Ilderton Library/Komoka Wellness Centre)
Look into recruiting new members to join an Accessibility Advisory Committee
(2022-2026 Term of Council - Joint with Middlesex County)
Accessibility Policy review and update to meet in precise detail requirements
under the AODA and IASR while also including barrier-free best practices
Employment standard focused training for Human Resources Staff & hiring
managers
Design of public spaces & accessible design focused training for engineering &
facilities staff
Information & communications training (specifically web accessibility focused)
training for staff with authoring & upload authority for the Municipal website
Create Accessible Elections Guide template for 2022 Municipal Election including
information on:
o Remote voting as well as in-person voting relating to the accessible built
environment and customer service standards under the IASR
o Customer service and accommodation support for staff
o Candidate information on accessibility and advertisements
Provide updated training for writing accessible reports for Council and
Committees
Timelines
Ongoing
Delivery of services through electronic and remote means, including an online
based building permit application and review system (CloudPermit)
22
Ongoing enhancements to electronic Council meetings, including expanded
opportunities for public input and participation, both via phone and electronic
participation
o Increased information sharing regarding Council decisions through a
Meeting Highlights document to complement existing information sharing.
Annual Accessibility Status Reports
Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2025-2027
Any future redevelopment of Municipal Office and community center to include
AODA/IASR compliance including but not limited to: barrier free washrooms
Part II - Information and Communications
Progress
Type Residents can now attend meetings either virtually or by phone and
meeting recordings can be accessed online via YouTube
Compliance of Planning Act Notices
Goals
Review and update processes for gathering feedback on web accessibility and
document format accessibility
Timelines
Ongoing
AODA Legislation - Website Accessibility - WCAG 2.0 Level AA; use
SiteImprove to identify and resolve issues on a quarterly basis; continue to add
AODA compliant documents
Provide guided or one-on-one training on maintaining website compliance and
accessible documents as needed/as requested
Ensuring best practices for overall document accessibility (e.g., font size and
selection, colour selection and contrast, simplified language, etc.)
2022-2024
Provide in-depth training on maintaining accessibility on the website
Introduction of Laserfiche scanning technology into a central repository
2025-2027
Review and update Request for Accessible Formats and Communication
Supports Procedure
23
Part III - Employment
Progress
All job postings let the public know that accommodations are available upon
request during the recruitment process
Accommodations in the Workplace Policy updated
Established Return to Work Process and Return to Work Plan for employees
Goals
Review and update Emergency Workplace Response for Employees with
Disabilities Policy to reflect industry best practices
Continue to monitor potential changes to the Employment Standard under the
IASR
Timelines
Ongoing
AODA Legislation - Customer Service Training for all staff / new hires / others
identified in legislation
Monitor potential changes to Employment standard
Continue to promote inclusion and diversity with the recruitment process
Online application process that is AODA compliant
2022-2024
Create new Return to Work Process and Return to Work Plan
Review and update Accommodations in the Workplace Policy
Emergency Workplace Response for Employees with Disabilities
Update Human Resources Policies
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Douglas B. Weldon Park Accessible Washrooms
Denfield Park Play Structure (Accessible)
Off Street Parking Renovations - Douglas B. Weldon Park, Delaware Community
Centre and Ilderton Arena
Removal of non Standard Sidewalks and replacement with AODA compliant
sidewalks
All new signage through the community i.e., park, trails, grant funds received for
projects etc., included high contrast text and/or informative images
24
Goals
Expansion of sidewalk network, creating connections to trails and other sidewalk
facilities completing missing links
Continue to monitor potential funding opportunities for the built environment
relating to accessibility under the Enabling Accessibility Fund, Ontario Trillium
Foundation, Canadian Tire Jumpstart, Investing in Canada Infrastructure
Program
Continue to include barrier free outdoor spaces, infrastructure etc., as capital or
operational projects are identified and approved by council
Ensure any major renovations are retrofitted to minimum meet Design of Public
Spaces and Ontario Building Code specifications and standard
Timelines
Ongoing
Monitor potential funding opportunities for the accessible built environment
2022-2024
Deerhaven Park Play Structure-Accessibility Upgrade
Kilworth Optimist Park Play Structure-Accessibility Upgrade
Clear Skies Trail- Barrier free
Ilderton Medical/Ilderton Library - Parking Lot Improvements (Rick Hansen)
Delaware Lions Park Asphalt Parking Lot (pending cost analysis)
Douglas B. Weldon Park Asphalt North Parking Lot - (pending cost analysis)
Westbrook Park Play Structure-Accessibility Upgrade
Municipal Office Renovations-Accessibility Upgrade
Komoka Community Centre Accessibility Washroom Upgrades (pending)
Ilderton Community Centre - Automatic Door
Accessible Ilderton Recreation Facility (pending grant outcome)
Poplar Hill Park Washroom Accessibility Upgrades
Meadowcreek Park Playground Structure-Accessibility Upgrade
Deerhaven Park Asphalt Parking Lot (pending cost analysis)
Komoka Park Play Structure-Accessibility Upgrade (pending)
Civic Square Komoka-Accessibility Upgrade
Edgewater Trail- Barrier free
Brantam Park Development-Accessibility Upgrade
Ilderton Arena - Accessible Lobby Renovation (if keeping building beyond 2024)
Ilderton Main Street Accessible bench installation
The Community Improvement Plan
2025-2027
Facility Accessibility Audit Standards
25
Part IV.2 Customer Service
Progress
AODA Legislation - Customer Service Training for all staff / new hires / others
identified in legislation
AODA Legislation - Customer Service Training requirement for suppliers
incorporated into all procurement processes
Complete overhaul of the on-boarding accessibility training across the
corporation, creating new accessibility module including customer service best
practices
Municipal Accessibility Policy updated providing appropriate requirements as it
relates to the Customer Service Standard
Created Accessibility Feedback Procedure and Accessibility Feedback Form
Created Accessibility Training Procedure
Created Assistive Device Procedure
Created Support Persons Procedure
Temporary Service Disruptions Procedure
Implemented an online payment system (Paymentus)
Goals
Accompanying the goals laid out in the General Requirements Section as it
relates to job specific training, create a customer service focused training module
for all Municipal staff to complete in addition to the standard on-boarding
accessibility training
Review and update Service Animals in the Workplace Procedure to reflect new
industry best practices
Review Accessibility Feedback Procedure and Form to ensure it is in-line with
Corporate Communications Strategy moving forward
Continue to provide accessible recreational opportunities
Review processes to determine if more can be transitioned to provide online
options as well as in person options to increase accessibility
Timelines
Ongoing
Accessible customer service focused training module
2022-2024
Municipal Diversity and Inclusion Policy In Progress
Review and update Service Animals in the Workplace Procedure
Ensure Temporary Service Disruption Procedure is included in communications
related to on-boarding training
Customer Service Review and policy creation
26
Municipality of North Middlesex
Part I - General Requirements
Progress
North Middlesex adopted a Multi-Year Accessibility Plan in 2016 applicable for
2016-2021
Updates to Accessibility Policy in 2016 to address legislative changes to the
(IASR) inclusive of an organization commitment
An update to the Multi-Year Accessibility Plan was completed in July of 2019,
along with the annual status review
Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility for years 2015, 2017, 2019 as required by the Ministry
Accessibility training provided during on-boarding which is given by Human
Resources staff covering Accessibility for Ontarians with Disabilities Act (AODA),
Integrated Accessibility Standards Regulation (IASR) and Ontario Human Rights
Code requirements
North Middlesex developed a new procurement policy in 2020 that states the
municipality will comply the requirements of the Ontario human Rights Code, the
Accessibility for Ontarians with Disabilities Act, and its associated standards
enacted through regulation, whenever possible
North Middlesex was selected for a AODA Compliance Desktop Audit on
December 1, 2020 and confirmation of compliance was received by email March
4, 2021
Goals
Review and update Accessibility training modules, continue building the online
training platform with updated modules and accurate, automated record tracking.
Review and update Accessibility Policies to reflect industry best practices,
continuing to meet AODA and IASR requirements
Create an Accessible Municipal Elections Guide and/or Plan for 2022
Timelines
Ongoing
Accessible Municipal Elections Guide 2022
Reporting requirement -Compliance Report (2023, 2025, 2027)
Review of Accessibility Policies ongoing as required
27
Part II - Information and Communications
Progress
Continual training of staff on creation and distribution of Accessible documents
for both hard copy and electronic means
Website redevelopment (launched June 2021) maintaining WCAG 2.0 Level A
Residents can now participate in meetings virtually or by phone - meetings are
also live streamed and posted to the North Middlesex YouTube channel
Implementation of Assistive Listening Devices for use in the Council Chambers
available for Council, staff and members of the public
Introduction of Laserfiche scanning technology into central repository
Implemented Paymentus making credit card payments an acceptable and
accessible form of payment to residents
Use of CloudPermit Building program, allowing for electronic submission of
Building Permits increasing the accessibility of municipal services without having
to come to the office
Goals
Ongoing training of staff for creating accessible documents and promoting that
requests for alternate formats will be accommodated whenever possible
Implement practice to ensure Accessibility compliance (i.e. screen reading
capabilities) on Social Media platforms for both post and graphics are used
Timelines
Ongoing
Accessible document training - Includes following Tips and best practices
provided through our Accessibility Coordinator
Ensuring accessibility compliance is maintained on Social Media platforms and
Website. When the new website was launched in 2021
o Documents were not uploaded from old website as they were not all
compliant
o Careful consideration is being taken when uploading documents to ensure
they remain in an accessible format
Continue to update and revise policies as needed
Part III - Employment
Progress
All job postings let the public know that accommodations are available upon
request during the recruitment process
Online application process for job postings
28
Goals
The Municipality is committed to ongoing support for employees who have been
absent from work and who require an accommodation plan to return to work.
Timelines
Ongoing
Monitor potential changes to Employment standard from 2018 SDC Review
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Continuation of the accessible sidewalk program for new or replacement which
takes into account 60 inches wide with tactical plates at intersections
New off street hard surface public parking lot developed in 2020 that has
accessible parking signs and spaces
Accessibility updates done to the Ailsa Craig Community Centre washrooms
(2020)
Redevelopment of the Parkhill Coronation Park Splash Pad
o North Middlesex consulted with members of the public, and persons with
disabilities regarding the needs of children and caregivers with respect to
this project (2021)
Goals
Continue to include barrier free outdoor spaces, infrastructure etc., as capital or
operational projects are identified and approved by Council
Ensure any major renovations are retrofitted to minimum meet Design of Public
Spaces and Ontario Building Code specifications and standard
Ensure all park washrooms are accessible by 2025
o This primarily requires accessible pathways to our washroom facilities
Install door openers to increase accessibility throughout the North Middlesex
Arena and Fitness Centre
Ensure all RFP's for playgrounds identify accessible play features for inclusive
play
Timelines
Ongoing
Continue to monitor funding opportunities that is available to ensure all new or
redevelopment projects meet the IASR and Ontario Building Code requirements
29
2022-2024
Redevelopment of Parkhill Main St.
o This will include adhering to industry construction standards and AODA
best practices for rebuilding roads, curb, sidewalks (i.e. tactile plats,
tapered curb alignment, etc...)
New Parkhill Fire station, adherence to accessibility guidelines including
accessible parking and a universal washroom on both the Fire and EMS sides of
the building
continuation of the accessible sidewalk program for new or replacement which
takes into account 60 inches wide with tactical plates at intersections
Part IV.2 Customer Service
Progress
Maintain compliance and seek out opportunities to improve customer service via.
Options of payment, and continuous training for staff as it relates to providing
persons with disabilities equitable opportunities to access municipal facilities, and
services
Education for Staff training is ongoing to ensure Customer Service needs are
being met. Most recently in October 2021 staff were provided First Aid Mental
Health Training two-day training
o It was well received and will be incorporated into annual training
Goals
Implementation and introduction of online resident portal (Vadim iCity 2022)
2022 Municipal Election will be conducting using an alternative voting method
(Internet and Telephone)
o This will allow electors to vote from home where they would have their
specific assistive devices
o If elector assistance is needed the Municipality will undertake the
necessary steps to provide this help in a format as requested
Provide Notice to the public in various formats for any disruption of services that
may occur in the Municipality
Timelines
2022-2024
2022 Implementation and introduction of online resident portal, relating to Citizen
Self-Service capabilities, Property Tax e-billing, Water/Waste Water Billing
modules (Vadim iCity 2022)
2022 Intelivote Systems Inc. - Voting Platform for Municipal and School Board
Election
30
Municipality of Southwest Middlesex
Part I - General Requirements
Progress
Municipality of Southwest Middlesex Multi-Year accessibility plan created in 2016
Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training through HR Downloads in 2020 to include legislative changes and best
practices
Training is provided on an on-going basis when new employees are hired. The
training includes, review of the Accessibility for Ontario with Disabilities Act
(AODA) and Integrated Accessibility Standards Regulation (IASR), Ontario
Human Rights Code, development training for volunteers and on-going training of
staff on creating accessible documents
Accessibility Compliance Report filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2021
New Council orientation training provided in 2019
Goals
Continue to work with the County on Accessibility Policy review and update to
meet the requirements under the AODA and IASR while also including barrier-
free best practices
Continue to support Human Resources with HR Downloads to include legislative
changes and best practices
Review and update Corporate Procurement Policy
Create a 2022 Accessible Elections Plan for the Municipality including
information on remote voting as well as in-person voting relating to the
accessible built environment and customer service
Timelines
Ongoing
Website documents and publications
Procurement policy accessibility requirements for staff to follow
2022-2024
Accessible Elections Guide (Q1 2022)
Accessibility Policy review and update
Procurement Policy review
HR download requirements
31
2025-2027
Job specific training modules
Accessible Elections Guide
Accessibility Policy review and update
Procurement Policy review
HR download requirements
Part II - Information and Communications
Progress
Southwest Middlesex.ca website created in 2021; accessible in accordance with
the Web Content Accessibility Guidelines (WCAG) 2.0
Southwest Middlesex Reports and PowerPoint templates created to meet WCAG
2.0 Level AA Compliance
Council reports, minutes and by-law templates designed to ensure accessibility
when posted to the website
Request for Accessible Formats and Communication Supports Procedure
created
Accessibility Feedback Procedure
Website enhancement platform for accessibility compliance_Saft3y!
Goals
Accessibility Policy review and update to meet in precise detail the requirements
under the AODA and IASR while also including barrier-free best practices
Continue to monitor ongoing and future IASR standards development review
committee recommendations and possible legislative changes (mirror in
respective policy updates and training updates as required)
Create short, job-specific training modules to complement the standard, general
on-boarding accessibility training. Ensure enrolment process includes affiliated
training modules based on hiring department
o Employment standard focused training for Human Resources Staff &
hiring managers
o Design of public spaces & accessible design focused training for
engineering & facilities staff
o Procurement focused training for staff with purchasing authorization
o Customer service focused training for front line staff
o Information & communications training (specifically web accessibility
focused) training for staff with authoring & upload authority for the
Municipal website
Review and update Corporate Procurement Policy
32
Timelines
Ongoing
Accessibility Policy review to ensure legislative requirements are met
Job specific training pertaining to accessibility
Update Corporate Procurement Policy
Part III - Employment
Progress
Ensure the recruitment, assessment and selection process is accessible and
barrier-free. This includes notifying job applicants, when they are selected to
participate in an assessment or selection process that accommodations are
available upon request
Notify successful applicants of our policies for accommodating employees with
disabilities
Provide accessible formats and communication supports for employees required
to perform the employees job including information that is generally available to
employees in the workplace
Provide workplace emergency response information to employees who have a
disability
Provide documented individual accommodation plans for employees with
disabilities
Develop and have in place a return to work process for employees who have
been absent from work due to a disability
Consider performance management, career development and advancement and
redevelopment for employees with disabilities
Goals
Review and update Accommodations Policy to reflect industry best practices and
include S.32 from the IASR "Redeployment"
Create Return to Work Process and Return to Work Plan for employees
Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
Timelines
Ongoing
Review and update Accommodations Policy to reflect industry best practices and
include S.32 from the IASR "Redeployment"
Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
33
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Accessible updates made to the following:
o Glencoe Library
o Glencoe Daycare
Goals
Make accessible updates to the following:
o Glencoe Arena Renovations
o Appin Play Equipment
Timelines
2022-2024
Make accessible updates to the following:
o Glencoe Arena Renovations
o Appin Play Equipment
Part IV.2 Customer Service
Progress
Accessibility Policy updated in April 2017 providing appropriate requirements as
it relates to the Customer Service Standard
Goals
Accompanying the goals laid out in the General Requirements Section as it
relates to job specific training, create a customer service focused training module
for all Municipal to complete in addition to the standard on-boarding accessibility
training
Review and update Service Animals in the Workplace Procedure to reflect new
industry best practices
Review Accessibility Feedback Procedure and Form to ensure it is in-line with
corporate communications strategy moving forward
Timelines
Ongoing
Review and update Service Animals in the Workplace Procedure to reflect new
industry best practices
Review Accessibility Feedback Procedure and Form to ensure it is in-line with
corporate communications strategy moving forward
34
Municipality of Strathroy-Caradoc
Part I - General Requirements
Progress
Accessibility Policy updated in April 2017 to address legislative changes to the
Integrated Accessibility Standards Regulation (IASR) inclusive of an
organizational commitment
Strathroy-Caradoc's second Joint Multi-Year Accessibility Plan created in 2016
Joint Annual Accessibility Status Reports created and presented to County
Council yearly from 2016-2021
Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017, 2019 &
2021
o Desk audit completed in 2018 and compliance requirements were met
Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training completed on HR Downloads for onboarding orientation
Municipal Council accessibility training provided via HR Downloads (2019)
Transitioned to HR Downloads Training Platform (2018)
Goals
Accessibility Compliance reporting to be completed in 2023, 2025 & 2027
Continue monitor and update the Joint Multi-Year Accessibility Plan in
accordance with any changes made to the IASR Standards
Accessibility Policy review and update to meet in precise detail the requirements
under the AODA and IASR while also including barrier-free best practices
Create short, job-specific training modules to complement the standard, general
on-boarding accessibility training. Ensure enrolment process includes affiliated
training modules based on hiring department
Create Accessible Elections Guide for all local municipal partners for 2022
Municipal Election including information on remote voting as well as in-person
voting relating to the accessible built environment and customer service
Create Accessible Elections Plan for 2022 Municipal Elections
Timelines
Ongoing
Compliance Reporting
Accessibility Policy Review
2022-2024
Accessible Election Plan (2022)
35
Accessible Election Guide (2022)
2025-2027
Job Specific Training
Part II - Information and Communications
Progress
Created an Accommodations Policy for employees with disabilities (2018)
Redevelopment of corporate website to ensure compliance with WCAG 2.0 Level
AA
Redesigned and relaunched the following websites in accordance with the
WCAG 2.0 Level AA requirements:
o Museum (2018)
o Economic Development (2019)
o Police Services (2021)
Utilize Siteimprove to help screen website to ensure compliance with WCAG 2.0
Level AA (2017)
Implemented Closed Captioning for live and archived Council and Committee
meetings through e-Scribe (2021)
Web form created for Accessible Customer Feedback (2016)
Web form creating for Residence Services to report any problems (2018)
o Uses an accessible feedback form
Ensured PDF Documents meets accessibility requirements (Ongoing)
Goals
Utilize Siteimprove and e-Scribe to continue identifying PDF documents that
need updating to ensure compliance with the AODA
Website, accessible documents and accessible social media training
Update Municipal Branding Policy to incorporate accessible signage strategies
o Will allow for improvements in colour contrast and font size and type
Timelines
Ongoing
Utilize Siteimprove and e-Scribe to identify PDF documents that need updating
Training on Website, Accessible PDF Documents and Social Media
2022-2024
Update Municipal Branding Policy (2022)
36
Part III - Employment
Progress
All job postings let the public know that accommodations are available upon
request during the recruitment process (ongoing)
Included language within employment contracts notifying new employees if they
require accommodations they are available
AODA training through HR Downloads (ongoing)
Included in orientation presentation the availability of accommodations to make
staff aware that these are available to them
Goals
Review and update Accommodations Policy to reflect industry best practices and
include S.32 from the IASR "Redeployment"
Create Return to Work Process and Return to Work Plan for employees
Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
Update existing platform to Dayforce to allow better access to documents,
scheduling and other employment related info for Municipal employees
Timelines
Ongoing
Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
2022-2024
Update existing platform to Dayforce (2022)
Create Return to Work Process and Return to Work Plan for employees (2023-
2024)
Review and update Accommodations Policy (2023-2024)
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Relocated Customer Service Counter at Town Hall 52 Frank St. to an accessible
entry with ramps and barrier free entry with wave technology
Upgraded Washrooms to include automatic openers with wave technology at the
Gemini Sportsplex
Upgraded Family Washroom to approved AODA compliant WR at the Gemini
37
Upgrade washrooms to include automatic openers at the Caradoc Community
Centre
Strathroy Library renovation included a fully compliant AODA washroom with
adult change table and wave technology
Installed an adult change table in family change room at pool
Installation of trails in accordance to the County's guidance document
Installation of a number of playgrounds in accordance to the County's guidance
document - South Creek, Alexandra Park, Fairgrounds Recreation Complex
Caradoc Street reconstruction -meets AODA compliance (2019-2021)
Updated design standards in October 2021
o Includes accessibility requirements per the IASR and AODA
o Language incorporated regarding accessible requirements for: off-street
parking spaces, sidewalks, accessible trails, on-street parking, streetlights,
crosswalk buttons, etc.
Goals
Convert washroom into a fully compliant AODA washroom minus the adult
change table utilizing wave technology (2022)
Construction of an All Wheels Park -skate park (2022)
Construction of basketball court to include adjustable nets to accommodate all
skill levels and ability
Installation of Playgrounds in accordance with the County's guidance document
Installation of trials in accordance with the County's guidance document and the
Municipal Trails Master Plan
Upgrading undersized sidewalks to AODA standards in Mt Brydges, Strathroy
and Melbourne - adding tactile plates at all ramps (2022-2030)
Queen Street Reconstruction in Strathroy (2022)
o accommodating more street lighting, widening sidewalks with tactile plates
at all ramps and installing bike lanes
Downtown Boulevard improvements (2023)
o replacing boulevards (surface discontinuities) and adding accessible
parking spaces, including tactile plates at all ramps.
Drury Lane Reconstruction (2023)
o Replacing undersized sidewalks including tactile plates at all ramps,
widening the road to accommodate multi use
Replacing at grade rail crossings to accommodate smooth transitions for
accessibility (2019 - ongoing)
38
Timelines
Ongoing
Installation of Playgrounds in accordance with County's guidelines (2022-2027)
Installation of trails in accordance with County's guidelines and Municipal Trails
Master Plan
Replacing at grade rail crossings to accommodate smooth transitions for
accessibility (2019 - ongoing)
2022-2024
Convert washroom to fully compliant AODA washroom (2022)
Construction of All Wheels Park (2022)
Upgrading undersized sidewalks to AODA standards in Mt Brydges, Strathroy
and Melbourne (2022-2030)
Queen Street Reconstruction in Strathroy (2022)
Downtown Boulevard improvements (2023)
Drury Lane Reconstruction (2023)
Part IV.2 Customer Service
Progress
AODA Customer Service training for Municipal Council (2019)
AODA Customer Service training provided through HR Downloads platform
during onboarding (2018-onward)
The following information is included in the Accessibility Policy:
o Temporary Service Disruptions
o Service Animal and Support Persons
o Accessible Feedback
o Accessible Format and Communication Support
o AODA Training
Goals
Review Customer Service Accessibility Policy and make updates as needed
Timelines
Ongoing
Review Customer Service Accessibility Policy and make updates as needed
39
Municipality of Thames Centre
Part I - General Requirements
Progress
"Accessible Maintenance Practices" was adopted and attached as Appendix '1'
to the Municipality's Multi-Year Accessibility Plan (February 2017)
Updates to Corporate Accessibility Policy to address legislative changes to the
(IASR) inclusive of an organizational commitment (2017)
Council adopted Multi-Year Accessibility Plan for 2016-2021
Annual status provided to County yearly from 2015-2021
Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017, 2019
and 2021 as required by the Ministry
Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training overhaul on the Moodle online accessibility training platform. Updated
training modules to reflect legislative changes and best practices (2018)
Accessibility training provided during on-boarding which is given by Clerk's
Department staff covering Accessibility for Ontarians with Disabilities Act
(AODA), Integrated Accessibility Standards Regulation (IASR) and Ontario
Human Rights Code (OHRC) requirements
New procurement policy adopted (2021)
Goals
Support Treasury/Finance in Transition to a new Human Resources Program
Platform that will include onboarding/accessibility training
Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
Create an Accessible Municipal Elections Plan for 2022
New joint Multi-Year Accessibility Plan for 2022-2027
Timelines
Ongoing
Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2022-2024
Accessible Elections Plan 2022
New joint Multi-Year Accessibility Plan for 2022-2027
Support Treasury/Finance in Transition to a new Human Resources Program
Platform that will include onboarding/accessibility training
40
2025-2027
Accessibility Policy review and update
Part II - Information and Communications
Progress
Thames Centre website created in 2019 to WCAG 2.0 Level A compliance
Created accessible templates for staff included in council agenda postings (2016)
Administrative staff received training on document accessibility within the agenda
creation process (2018)
Request for Accessible Formats and Communication Supports Procedure
created and placed on website (2017)
Accessibility Feedback Procedure created in (2017)
Updated "Accessibility Regulations for Contracted Services" Form placed in the
Municipality RFP's/Tenders (2020)
Implemented and coordinated livestreamed electronic council meetings (2020)
Goals
Maintain WCAG 2.0 Level AA compliance for website content
Document training for website content uploaders as well as Administrative staff
report authors in both the Microsoft Suite and Adobe Pro DC platform
Review and upgrade where needed, request for accessible formats and
communications supports procedure
Timelines
Ongoing
Maintain WCAG 2.0 Level AA compliance
2022-2024
Accessible document training
2025-2027
Continue to update and revise policies as needed to meet AODA and IASR
requirements
Part III - Employment
Progress
Accommodations Policy created to reflect legislative updates encompassing vast
majority of Employment standard requirements (2016)
All job postings let the public know that accommodations are available upon
request during the recruitment process
41
Goals
Ensure that Human Resources Policies reflect best practices and IASR
requirements
Review and update Accommodations Policy
Create Emergency Workplace Response for Employees with Disabilities Policy
Timelines
Ongoing
Continue to ensure that Human Resources Policies reflect best practices and
IASR requirements
2022-2024
Review and update Accommodations Policy
2025-2027
Create Emergency Workplace Response for Employees with Disabilities
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Established Accessible Maintenance Practices to ensure that any newly
constructed or redeveloped elements will have procedures for preventative and
emergency maintenance of the accessible elements in public space
o These practices were adopted by Council at its regular meeting held on
February 6, 2017 and attached as Appendix "1" to the Municipality's Multi -
Year Accessibility Plan (2017)
Established Accessible Playground Consultation and Exterior Paths of Travel --
Rest Area Consultation documents. The documents were approved by Council at
its regular meeting held on October 16, 2017 (2017)
New sidewalk installed in Putnam and Harrietsville meeting current AODA
specifications including accessible ramps (2019)
Construction of a new Field House at the Field of Dreams - Outdoor Recreation
Complex that is fully accessible (3245 Hamilton Road) (2019)
Installation of new accessible Playground Equipment at the Field of Dreams
Outdoor Recreation Complex (3245 Hamilton Road) (2019)
Paved a new trail at the Field of Dreams -- Outdoor Recreation Complex (3245
Hamilton Road) (2019)
Renovated pool with new access ramp into the pool and making the pool building
accessible (ramp into building, widened doorways, installed new accessible
partitions and an accessible reception counter) (2020)
42
Installed new walking trail at Thorndale park (stone dust base -- which is
considered accessible) (2020)
Installed new Slo-Pitch City walking train (stone dust) (2020)
Installed new length of sidewalk at front of Dorchester Park between ball
diamonds and the Flight Exec Centre (2020)
stops in Dorchester and Thorndale as part of the County transit initiative started
in 2020 (2020)
Installed new barrier-free automatic sliding door in place of standard swing doors
between lobby and north ice pad at FlightExec Centre (2021)
Installed new playground structure at Thorndale Park, complete with accessible
features (2021)
Installed phase 1 of walking path lights at Dorchester Park (2021)
Built new Fieldhouse at Thorndale Park, complete with barrier-free family
washroom (2021)
Completed new community centre in Thorndale, to AODA compliance (2021)
Hired professional playground inspector to audit half of our playgrounds (with
other half being budgeted for next year) (2021)
Installed new microphone system in Council Chambers to enhance audio for
those in live attendance at meetings as well as for those listening remotely on-
line (2021)
Added 10 new benches outside of facilities and along walking trails various
locations across the municipality (2021)
Replaced 6 picnic tables with new wheelchair accessible picnic tables at various
locations across the municipality
Council formed the new Accessibility & Inclusivity Advisory Committee (2021)
New sidewalk replacement on King Street in Thorndale meeting current AODA
specifications including accessible ramps (2021)
Widened and resurfaced Richmond Street in Dorchester including hard-surfacing
shoulders to allow safer pedestrian / vehicular movement (2021)
Goals
New sidewalk installation in Porters Subdivision in Dorchester meeting current
AODA specifications including accessible ramps. (2022-2023)
Oakwood Drive sidewalks in Dorchester updated to include accessible ramps.
(2022)
Completion of second and final phase of walking path lights at Dorchester Park
Hire professional playground inspector to audit second half of our playgrounds
Install a full accessible and inclusive playground at Dorchester Park
43
Include accessibility as a key component in the update of the Community
Services & Facilities Master Plan, with input/involvement not only from residents
but also from the Municipality's Accessibility & Inclusivity Advisory Committee
Audit and improve existing walking paths on municipal lands to enhance
accessibility
Continue to expand/extend accessible sidewalks and walking paths across the
municipality
Continue to replace existing picnic tables with accessible versions.
Continue to add new benches outside of facilities and along walking paths at
various locations across the municipality
Explore opportunities to introduce BlindSquare (or similar technology) at
municipal properties (accessible GPS-app developed for the blind)
Addition to the Senior Centre and VON office at the FlightExec Centre
Timelines
Ongoing
Audit and improve existing walking paths on municipal lands to enhance
accessibility
Continue to expand/extend accessible sidewalks and walking paths across the
municipality
Continue to replace existing picnic tables with accessible versions.
Continue to add new benches outside of facilities and along walking paths at
various locations across the municipality
2022-2024
Completion of second and final phase of walking path lights at Dorchester Park
Hire professional playground inspector to audit second half of our playgrounds
Install a full accessible and inclusive playground at Dorchester Park
Include accessibility as a key component in the update of the Community
Services & Facilities Master Plan, with input/involvement not only from residents
but also from the Municipality's Accessibility & Inclusivity Advisory Committee
Explore opportunities to introduce BlindSquare (or similar technology) at
municipal properties (accessible GPS-app developed for the blind)
Addition to the Senior Centre and VON office at the FlightExec Centre
Part IV.2 Customer Service
Progress
Complete overhaul of the on-boarding accessibility training across the
corporation, creating new accessibility module including customer service best
practices
44
Accessibility Policy (CP-A-3.1) updated in 2017 included following procedures:
Created Accessibility Training Procedure (2019
Created Accessibility Feedback Procedure (2017)
Created Temporary Service Disruption Procedure (2017)
Created Service Animals in the Workplace Procedure (2017)
Created Support Persons Procedure (2017)
Staff position dedicated to Communications on website/social media, etc.
(2021)
Goals
As noted under General Requirements Section, support Treasury/Finance in
Transition to a new Human Resources Program Platform with a focus on
customer service for all staff to complete in addition to the standard on-boarding
accessibility training
Ensure Temporary Service Disruption Procedure is included in on-boarding
training for staff responsible for corporate communications
Review Accessibility Feedback Procedure and Form to ensure it is in-line with
corporate communications strategy moving forward
Timelines
2022-2024
Review and update customer service related policies and procedures as needed
Ensure Temporary Service Disruption Procedure is included in on-boarding
training for staff responsible for corporate communications
2025-2027
Continue to review and monitor procedures and policies
45
Township of Adelaide Metcalfe
Part I - General Requirements
Progress
The Township established the first Multi-Year Accessibility Plan in conjunction
with the County of Middlesex (2016)
The Township implemented a series of Accessibility Policies and Procedures,
including:
o Accessibility Policy (2017)
o Accessibility Feedback Procedure (2017)
o Accessibility Elements, Design of Public Spaces Standards (2017)
o Accessibility - Request for Accessible Formats (2017)
o Accessibility - Service Animals (2017)
o Accessibility - Support Person (2017)
o Accessibility - Temporary Service Disruption (2017)
o Accessibility - Training Procedure (2017)
o Accessibility - Accommodations Policy (2021)
New Council Accessibility Orientation provided in 2019
Procurement Policy updated to include Accessible language (2020)
Employment Recruitment/Job Advertisement template revised to include
Accessible language
Goals
Review all current accessibility policies, procedures, and associated accessibility
records to ensure ongoing compliance
Accessibility Policy review and update to meet in precise detail the requirements
under the AODA and IASR while also including barrier-free best practices
Development of new internal comprehensive employee accessibility training
platform which includes record-keeping, reporting, and automated reminders
through Township Electronic Document Management Software (Laserfiche)
Participate in the development of an Accessible Elections Guide for all LMPs for
2022 Municipal Election including information on remote voting as well as in-
person voting relating to the accessible built environment and customer service
Timelines
Ongoing
Review all current accessibility policies, procedures, and associated accessibility
records to ensure ongoing compliance
46
2022-2024
Participate in the development of an Accessible Elections Guide for all local
municipal partners for 2022 Municipal Election including information on remote
voting as well as in-person voting relating to the accessible built environment and
customer service
Development of new internal comprehensive employee accessibility training
platform which includes record-keeping, reporting, and automated reminders
through Township Electronic Document Management Software (Laserfiche)
Procedure to ensure development applications (Applications for Site Plan
Control) are reviewed by Middlesex Accessibility Advisory Committee
Part II - Information and Communications
Progress
Adelaide Mecalfe website created in 2021 to WCAG 3.0 Level A compliance
Request for Accessible Formats and Communication Supports Procedure and
Accessibility Feedback procedure created in 2017
Implemented webpage dedicated to Accessibility information including processes
for receiving and responding to feedback (2021)
Utilizing SiteImprove website enhancement platform for scheduled website
crawls for accessibility compliance levels across all County websites as well as
local municipal partners
Goals
Review Emergency Response Plan and amendments to ensure accessibility and
make available through municipal website
Continue to evaluate priority documents and make documents accessible
through municipal website
Review the accessible communications through the development of a
Communications strategy
Document training for website content uploaders as well as Council report
authors in both the Microsoft Suite and Adobe Pro DC platform
Further leverage the SiteImprove platform to assist in eventual website
redevelopment project utilizing quality assurance tools, SEO, data privacy as well
as website analytics
Timelines
Ongoing
Review Emergency Response Plan and amendments to ensure accessibility
Continue to evaluate priority documents and make documents accessible
through municipal website
47
2022-2024
Develop an Accessible Communications Strategy
Document training for website content uploaders as well as Council report
authors in both the Microsoft Suite and Adobe Pro DC platform
Document training for website content uploaders as well as Council report
authors in both the Microsoft Suite and Adobe Pro DC platform
Part III - Employment
Progress
Implemented new Accommodations Policy to include a process of
accommodating during recruitment, selection, orientation, working conditions,
career development/advancement and performance management (2021)
All job postings let the public know that accommodations are available upon
request during the recruitment process
Goals
Review and update Accommodations Policy to reflect industry best practices
Create Emergency Workplace Response for Employees with Disabilities Policy to
reflect industry best practices
Create Return to Work Process and Return to Work Plan for employees
Timelines
Ongoing
Continue to monitor potential changes to Employment Standard under the IASR
2022-2024
Create Emergency Workplace Response for Employees with Disabilities
Create new Return to Work Process and Return to Work Plan
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
Participated in and implemented the Middlesex County Accessible Playground
Consultation Document at local level
Participated in and implemented Middlesex County Recreational Trails
Consultation Document at local level
All acting design guidelines for Middlesex County and LMPs including technical
requirements, opportunities for best practices and consultations from members of
the public, individuals living with disabilities as well as the MAAC
48
Built a new park pavilion in Kerwood, Ontario which includes accessible/barrier-
free washrooms and kitchenette facilities (2021)
Goals
Develop Procedure to ensure development applications (Applications for Site
Plan Control) and significant developments are reviewed by the Middlesex
Accessibility Advisory Committee in a timely manner
Continue to monitor funding opportunities for the accessible built environment
Implement accessible/barrier-free to the built environment of a planned municipal
office renovation
Timelines
Ongoing
Continue to monitor potential funding opportunities for the built environment
relating to accessibility under the Enabling Accessibility Fund, Ontario Trillium
Foundation, Canadian Tire Jumpstart, Investing in Canada Infrastructure
Program at both the County and Local level
2022-2024
Develop Procedure to ensure development applications are reviewed by
Middlesex Accessibility Advisory Committee in a timely manner
Implement accessible/barrier-free to the built environment of a planned municipal
office renovation
Part IV.2 Customer Service
Progress
Created Accessibility Feedback Procedure (2017)
Created Accessibility Training Procedure (2017)
Created Temporary Service Disruption Procedure (2017)
Created Service Animals in the Workplace Procedure (2017)
Created Support Persons Procedure (2017)
Created Accommodations Policy (2021)
Goals
Comprehensive Review of above-noted polices to ensure continued compliance
Timelines
2022-2024
Comprehensive Review of above-noted polices to ensure continued compliance
49
Township of Lucan Biddulph
Part I - General Requirements
Progress
2018 Municipal Election voting continued to be provided online or by telephone
voting. This provided all residents the ability to vote at home/office and
increased accessibility options for voters
o As per, The Municipal Elections Act, 1996 we completed an Accessible
Elections Plan
Completed a new compliant website in 2021
The Department of Parks & Recreation added new features to the playground
structures to provide increased accessibility/transfer stations and sensory
activities
Continued to provide AODA Legislation -Customer Service Training refresher for
all staff and training for new hires
Continued to update Municipal Policies and Procedures in relation to AODA
regulations
Initiated recording of Council and Committee Meetings that are published on
Youtube
Goals
Complete an Accessibility Audit for the business core of Lucan and Granton
communities with consultation from urban planners, Municipal and County Staff
including the County of Middlesex's Accessibility Coordinator
Offer the 2022 Municipal Election voting method by internet or telephone
Complete an Accessible Elections Plan for the election
Timelines
Ongoing
Develop mobile application for website content
Consult MAAC on renovation at Lucan Biddulph Community Memorial Centre
2022-2024
Complete Accessibility Audit for Lucan and Granton
Finalize installation of new playground at Lucan Biddulph Community Memorial
Centre
Offer Municipal Election voting by internet or telephone (2022)
Accessible Election Plan (2022)
50
Part II - Information and Communications
Progress
Developed a feedback from on the Municipal Website
Developed a service disruption notice on the Municipal Website
Continued to offer the ability to provide documents in accessible formats
Emergency Management Plan includes procedures/plans to support those with
accessibility challenges
Implemented a new website in 2021 conforming with the current Web Content
Guidelines
Goals
Develop a mobile application for the Municipal Website
Timelines
2022-2024
Develop a mobile application for the Municipal Website (2022-2023)
Part III - Employment
Progress
Developed a recruitment, assessment and selection process is accessible and
barrier-free which included notifying job applicants, when they are selected to
participate in an assessment or selection process that accommodations are
available upon request
Continue to notify successful applicants of our policies for accommodating
employees with disabilities
Developed policy that provides accessible formats and communication supports
for employees
Developed a workplace emergency response information to employees who
have a disability
Provided documented individual accommodation plans for employees with
disabilities
Developed a return to work process for employees who have been absent from
work due to a disability
Goals
Continue to ensure compliance with employment policies in relation to the
AODA standards
51
Timelines
Ongoing
Continue to ensure compliance with employment policies in relation to the AODA
standards
Part IV.1 - Design of Public Spaces
Accessible Built Environment
Progress
The Department of Parks & Recreation added new features to the playground
structures to provide increased accessibility/transfer stations and sensory
activities
Constructed new sidewalk curb ramps during road reconstruction projects
Installed new traffic light with audible crossing features and new curb ramps
Goals
The Department of Parks & Recreation will be undergoing a renovation project at
the Lucan Biddulph Community Memorial Centre and will be adding new
accessible parking, playground features
Continue to add new sidewalk curb ramps when doing road reconstruction
Finalize the installation of new playground structures at the Lucan Biddulph
Community Memorial Centre
Timelines
2022-2024
Renovation Project at the Lucan Biddulph Community Memorial Centre (2022-
2023)
Part IV.2 Customer Service
Progress
Developed and implemented policies and procedures to comply with the
Customer Service Standards
Continue to provide training of staff on customer service standards and how to
interact and communicate with persons with various types of disabilities
Goals
Continue to ensure to implement policies and procedures to comply with the
Customer Service Standards
Continue to provide training of staff on customer service standards and how to
interact and communicate with persons with various types of disabilities
52
Village of Newbury
Part I - General Requirements
Progress
Launched new website in November 2021
Goals
Review and update Accessibility Plan
Review and update Accessibility related policies
Establish training program for staff and Council members
Timelines
2022-2024
Review and update Accessibility Plan
Review and update Accessibility related policies
Improve Accessibility training
Part II - Information and Communications
Progress
Launched new website in November 2021
Goals
Maintain website content in accessible format
Ensure communications are available in alternate formats
Timelines
Ongoing
Website content review and update
Part III - Employment
Goals
Develop policies related to accessible employment
Timelines
Ongoing
Ensure job advertisements acknowledge accommodations
2022-2024
Policy Development
53
Part IV.2 Customer Service
Goals
Review and update current Customer Service Standard policy
Timelines
2022-2024
Review Newbury Customer Service Standard and update as required
54
Communication
This plan will be available on Middlesex County's website, located at middlesex.ca
A print copy of this plan is also available by contacting the County's Accessibility
Coordinator.
Local Municipal Partner Websites:
Municipality of Middlesex Centre: middlesexcentre.on.ca
Municipality of North Middlesex: northmiddlesex.on.ca
Municipality of Southwest Middlesex: southwestmiddlesex.ca
Municipality of Strathroy-Caradoc: strathroy-caradoc.ca
Municipality of Thames Centre: thamescentre.on.ca
Township of Adelaide Metcalfe: adelaidemetcalfe.on.ca
Township of Lucan Biddulph: lucanbiddulph.on.ca
Village of Newbury: newbury.ca
Feedback
The County of Middlesex is committed to ensuring accessibility is a reality throughout all
facilities and business operations. There is still so much to accomplish, and as we
progress, we would like to hear from you!
Do you have any thoughts or feedback on what has been accomplished so far? Please
contact us with your questions and ideas: Middlesex Accessibility Feedback Form
Contact Information
Phone:
519-631-1460 x 167
Fax:
519-633-7785
Mail:
Sarah Savoie, Accessibility Coordinator
Middlesex County Administration Offices
399 Ridout Street North, London, ON, N6A 2P1
Email:
[email protected]
This document is available in accessible format and/or with
communication supports, upon request.
55
Appendix A
Accessible Maintenance Procedure
HR Policy 5.01 - Accessibility
Purpose:
To meet the requirements under the Integrated Accessibility Standards Regulation
(O.Reg 191/11), Design of Public Spaces Standard (Section 80.44) Maintenance of
Accessible Elements.
The County will ensure that any newly constructed or redeveloped elements provided
for under the Design of Public Spaces Standard will have procedures for preventative
and emergency maintenance of the accessible elements in public spaces.
Scope:
Under the Integrated Accessibility Standards Regulation (O.Reg 191/11) organizations
are required to include procedures for preventative and emergency maintenance of the
accessible elements in public spaces in their Multi-Year Accessibility Plans. In
addition, procedures dealing with temporary disruptions when accessible elements
required under this Part are not in working order.
The Design of Public Spaces Standard applies to public spaces that are newly
constructed or redeveloped, that include:
Recreational Trails and Beach Access Routes
Outdoor Public Use Eating Areas
Outdoor Play Spaces
Exterior Paths of Travel
Accessible Parking
Application:
Departments that maintain elements listed under Scope:
-
Shall apply best practices in the preventative maintenance of accessible
elements with periodic checks such as;
o Annual inspections, or more frequently as per the Minimum
Maintenance Standards.
o
After storms or events that might affect accessible elements
o
As part of any reports of vandalism or complaints
56
-
Shall apply best practices in the emergency maintenance of accessible
elements with active response once notified.
-
Shall continue to provide public notification of temporary disruptions in keeping with
compliance requirements under the Integrated Accessibility Standard Regulation
(O. Reg 191/11) and the Municipality's corresponding policy:
o Notice of the disruption will include: the reason for the disruption, its
anticipated duration and a description of alternative facilities or services, if
any that are available.
o Notice will be given by posting the information in a conspicuous place as
well as by posting the information on the Municipal website.
-
Notify the Road Supervisor for the affected Municipality (where applicable)
- Repair as soon as practicable
57
Appendix B
Temporary Service Disruptions
HR Policy 5.01 -Accessibility
Purpose:
The purpose of this procedure is to establish guidelines for providing notification of
temporary disruptions of service to people with disabilities. These notices may be for
either planned or unexpected disruptions of service.
Implementation:
Notices for both unexpected and planned service disruptions will be provided in a
variety of formats that will take into account a range of disabilities and will outline:
The reason for the disruption;
Its anticipated duration;
A description of alternative facilities or services, if any are available; and,
Contact information.
Notices for unexpected service disruptions will be posted as soon as possible, using
large, clear print and plain language at the physical entrances to the facility and
throughout the facility (if required) and in any other location that the County deems is
necessary.
Notices for planned service disruptions will be posted using large, clear print and plain
language at the physical entrances to the facility, and throughout the facility where
necessary. In addition, planned service disruptions that are intended to last more than
48 hours will be posted on the County's website.