{
 "municipality_id": "gx-001812",
 "municipality": "Waterloo",
 "status_type": "City",
 "jurisdiction": "Ontario",
 "country": "CA",
 "topic": "communications_engagement",
 "label": "Communications & engagement",
 "status": "found",
 "last_verified": "2026-06-10",
 "official_website": "http://www.waterloo.ca",
 "documents": [
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   "primary": true,
   "is_official": true,
   "title": "Customer Service Standards Policy (A-041)",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "2024-09-23",
   "document_url": "http://www.waterloo.ca/media/hslhf0y1/a-041-customer-service-standards-policy.pdf",
   "summary": "Adopted City of Waterloo customer service standards policy (A-041); approved September 23, 2024.",
   "capture_sha256": "6f255a3a9cf2c41bbb2b66ca1f5a0e346dfba6566dbd3f3bcd56edf848b127d8",
   "captured_at": "2026-06-10T22:36:29+00:00",
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   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/6f255a3a9cf2c41bbb2b66ca1f5a0e346dfba6566dbd3f3bcd56edf848b127d8.pdf",
   "link_dead": false,
   "transcript_url": "/ca/on/waterloo/communications/text-6f255a3a9cf2/",
   "transcript_quality": "exact"
  },
  {
   "primary": true,
   "is_official": true,
   "title": "Employee Social Media Policy",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "2015-07-13",
   "document_url": "http://www.waterloo.ca/media/o0ynkrrq/social-media-policy.pdf",
   "summary": "Adopted City of Waterloo corporate policy governing employee use of social media; approved July 13, 2015.",
   "capture_sha256": "c9a60d4246536a75b3dd066c3b39590711aebc8f9be0cfdd1247f5b453832571",
   "captured_at": "2026-06-10T22:36:29+00:00",
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   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/c9a60d4246536a75b3dd066c3b39590711aebc8f9be0cfdd1247f5b453832571.pdf",
   "link_dead": false,
   "transcript_url": "/ca/on/waterloo/communications/text-c9a60d424653/",
   "transcript_quality": "exact"
  },
  {
   "primary": true,
   "is_official": true,
   "title": "Flags and Proclamations Policy",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "2013-03-04",
   "document_url": "http://www.waterloo.ca/media/pwpnk0pi/flags-and-proclamations-policy.pdf",
   "summary": "Adopted City of Waterloo administration policy on flags and proclamations; approved March 4, 2013.",
   "capture_sha256": "0108c0ee9cc97c13761d6354ed0b6c859927a0d7560d8cc3e6622d45eec9e8b2",
   "captured_at": "2026-06-10T22:36:29+00:00",
   "capture_http_status": 200,
   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/0108c0ee9cc97c13761d6354ed0b6c859927a0d7560d8cc3e6622d45eec9e8b2.pdf",
   "link_dead": false,
   "transcript_url": "/ca/on/waterloo/communications/text-0108c0ee9cc9/",
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  {
   "primary": true,
   "is_official": true,
   "title": "Public Art Policy",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "1996-10-07",
   "document_url": "http://www.waterloo.ca/media/xe5noprq/public-art-policy.pdf",
   "summary": "Adopted City of Waterloo public art policy; approved October 7, 1996 (revised 2015).",
   "capture_sha256": "c649b619ee76e7ed3d278bb4d8fba8a669f51e6c40f6db4ce0825ff899c54756",
   "captured_at": "2026-06-10T22:36:29+00:00",
   "capture_http_status": 200,
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   "link_dead": false,
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  {
   "primary": true,
   "is_official": true,
   "title": "Public Engagement Policy",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "2025-06-16",
   "document_url": "http://www.waterloo.ca/media/zfanlxs3/public-engagement-policy.pdf",
   "summary": "Adopted City of Waterloo public engagement policy; approved June 16, 2025.",
   "capture_sha256": "cfe70e47b2022f2396265220b2d5ae32b2773efdcade6359e902c2d5b1fe1321",
   "captured_at": "2026-06-10T22:36:29+00:00",
   "capture_http_status": 200,
   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/cfe70e47b2022f2396265220b2d5ae32b2773efdcade6359e902c2d5b1fe1321.pdf",
   "link_dead": false,
   "transcript_url": "/ca/on/waterloo/communications/text-cfe70e47b202/",
   "transcript_quality": "exact"
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  {
   "primary": true,
   "is_official": true,
   "title": "Volunteer Engagement Policy (H-006)",
   "category": "communications_engagement",
   "document_type": "policy",
   "status": "adopted",
   "adopted_date": "2019-06-17",
   "document_url": "http://www.waterloo.ca/media/ibaj1lmv/h-006-volunteer-engagement-policy.pdf",
   "summary": "Adopted City of Waterloo volunteer engagement HR policy (H-006); approved June 17, 2019.",
   "capture_sha256": "ad0301fc573386913cf86f5d9a3ebc00f2c8396114a48f24f8638ce1f1131a30",
   "captured_at": "2026-06-10T22:36:29+00:00",
   "capture_http_status": 200,
   "snapshot_url": "https://pub-e61c5ee2a8704225bfa8de0c280e8a2c.r2.dev/policies/ad0301fc573386913cf86f5d9a3ebc00f2c8396114a48f24f8638ce1f1131a30.pdf",
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 ],
 "source": "https://govanswers.org/ca/on/waterloo/communications/"
}