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# Utilities
The Town's utility services are operated at a break-even level and provide residents with easy access to a valuable resource.
To learn about the Town of Innisfail's water conservation measures - including available rebates - click here.
**If you are experiencing a sewer backup, low water pressure, loss of water service, or any other utility-related concern, please contact the Town's 24-hour emergency line at 403-227-3376 or** **email [email protected] before you call a plumber.**
*\* Note: This industry changes rapidly. There may be other providers that service Innisfail. This list is not necessarily inclusive.*
#### Natural Gas
Atco Gas Ltd.: 310-5678
Direct Energy: 1-866-420-3174 (retailer)
www.directenergyregulatedservices.com
Atco Gas Ltd. (Emergency Line): 1-800-511-3447
#### Electricity
Fortis Alberta Inc. (Customer Service): 310-9473
Epcor: 403-310-4300 (retailer)
www.epcor.ca
To report a streetlight or power outage call 310-WIRE (9473) or visit the Fortis Alberta website.
#### Telephone
Telus: 310-2255
Rogers: 1-866-210-4059
Bell: 1-800-667-0123
#### Internet
Telus: 310-2255
Xplore: 1-800-975-6763
Rogers: 1-866-210-4059
#### TV & Satellite
Telus: 310-6988
Shaw Direct: 1-888-554-7827
Bell: 1-888-759-3474
Rogers: 1-866-210-4059
#### Newspapers
Mountainview Today (weekly)
Red Deer Advocate (daily)
#### Setting up your Municipal Utilities Account
**To set up a new utilities account, click here to access the applications.**
**Please note that anytime there is a change in tenants, an authorization is required from the property owner/manager.**
A **one-time connection fee of $30.00** will apply each time a new account is set up. This charge will appear on your first utility bill. Every month you will receive your combined Utilities Statement for your previous month's water usage, sewer services and garbage removal (i.e. In June you will receive a bill for May's usage).
Service on unpaid accounts may be disconnected.
If you are looking to connect or disconnect your Innisfail utility services account, download the form here.
### Town Utility Rates
* Municipal Water
* Municipal Wastewater
* Garbage / Recycling
* Storm Water
The Town of Innisfail receives drinking water from the Red Deer River, via the Mountain View Regional Water Commission water treatment plant. The Town has three pump stations, and three water storage reservoirs with a storage capacity of 2.5 million imperial gallons. The Utilities Department is responsible for the operation of the water storage and distribution system within the town. It includes:
* Reservoir operations and maintenance - involves routine operation of various pumps and water levels at the Town's reservoirs, daily reporting to Alberta Environment, and keeping the reservoirs in good working condition.
* Water main flushing and repair - involves annual flushing out of all water mains and fixing breaks when they occur.
* Hydrant maintenance and repair - involves checking all hydrants to ensure they are working and available for fire suppression.
* Water meter reading, installation and repairs - involves monthly remote reading of water meters, request for installing or changing our water meters and repairing meters when needed.
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##### **Water Rate:** $3.59 per cubic metre of water consumed
##### **Flat Rate:** $10.00 per month
In 2011, the Town of Innisfail began the process of connecting to the South Red Deer Regional Wastewater Line and in June 2015 became fully connected. As a result of connecting to the regional line, our wastewater treatment plant has since been decommissioned and torn down and the storage lagoons are in the process of being reclaimed as industrial land. The town's sanitary sewer collection system consists of a series of 8″ and 10″ gravity lines, connected to 12″ or larger trunk lines as well as 8 waste water lift stations. The Utilities Department is responsible for the operation of the wastewater sewer system. Key activities include:
* Lift station operations and maintenance - Involves checking pumps, valves, floats and actuators at all lift stations and ensuring they are functioning properly.
* Waste water sewer main flushing - Involves using a high pressure flushing truck to clean out all waste water sewer mains on a regular basis in an attempt to reduce main blockages by keeping buildups to a minimum.
* Flow monitoring - Involves routine measurement of the amount of sewage effluent in sample manholes throughout the year to determine the amount of flows into the sanitary sewer system.
* Inflow and Infiltration study including a residential visitation program - Involves a "check-up" type visit to residences to assess the condition of their service connection and drainage.
* Recreational Vehicle dumping station - In 2016 the town began construction on a new "pay station" RV dump which was completed in 2017 and opened prior to the May long weekend.
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##### Sewer Rate: $4.54 per cubic metre of water consumed
##### Flat Rate: $12.00 per month
The Town offers contracted solid waste collection, as well as a ***Green Box*** household recycling program. The Town of Innisfail contracts its solid waste collection services to E360. Garbage and recycling is picked up weekly in the community, with household yard waste, hazardous waste and e-waste collected at various times throughout the year.
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##### Residential Flat Rate: $20.00 per month
##### Residential Recycling: $5.00 per month
Click here for more information about community garbage, recycling and the Waste Transfer Station.
Download Water & Wastewater Rates & General Information
In order to establish a reserve fund for the replacement of aging storm water infrastructure, Town utility customers will now see a storm water flat charge of $3.00 for residential and $6.00 for non-residential. This fund will help ensure that the Town's storm water system continues to function as it should, which will become increasingly important as extreme weather events become more common.
### Payment Options
* E-Billing
* Pre-Authorized Monthly Payment Plan
To sign up for E-Billing, download the form below and return to the Town Office, 4943 - 53 Street.
Download Application for E-Billing
Town of Innisfail Utility Bills can be paid at the Town Office by cash, cheque, money order, or Interac. Third party cheques and credit cards are not accepted. Utility bills can also be paid at the bank, or through an Instant Teller, telephone banking, or internet banking. Contact your financial institution for more information.
Another payment option is The Town's Pre-Authorized Monthly Utility Payment Plan. Customers can apply to have a monthly installment withdrawn from their bank account on their payment-due date each month. Please call the Town Office at 403-227-3376 for details.
Download Monthly Utility Payment Plan
Download Cancellation Form - Monthly Utility Payment Plan
Town of Innisfail Utility Bills can be paid at the Town Office by cash, cheque, money order, or Interac. Third party cheques and credit cards are not accepted. Utility bills can also be paid at the bank, or through an Instant Teller, telephone banking, or internet banking. Contact your financial institution for more information.
### Water / Wastewater
Rates & FAQ's
##### What happens if i am experincing water or sewer service issues?
If you are experiencing a sewer backup, low water pressure, loss of water service, or any other utility-related concern, please contact the Town's 24-hour emergency line at 403-227-3376.
Utilities staff will investigate to determine whether the issue is within the Town's infrastructure. If the problem is found to be on the property owner's side of the service connection, the property owner will be responsible for contacting a qualified plumber or contractor to complete any necessary repair.
##### How can I tell if I have a water leak?
Start by checking your water meter. When you open the lid, you should see a set of numbers that soon changes to 0. If you don't see 0, that means you have water leaking somewhere.
##### What is the biggest culprit of a water leak? Where should I start looking?
Common culprits include running toilets, leaky faucets r cracked pipes. Homes with upgrades such as hot tubs, underground sprinkler systems or reverse osmosis systems may also see an increase on their water bill.
If your bill goes up substantially, an you haven't used any more water than you normally would, give us a call at the Town Office and we'll help you pinpoint the source of the leak.
It's also important to note that it's normal for water use to spike at certain times of the year. For example, in summer you might water your lawn, drink more tap water, or fill a hot tub or swimming pool. Such activities will almost certainly result in a higher water bill. Quite simply put: the more water -related activity you engage in, the higher your bill will be. Please keep this in mind and try to limit your consumption accordingly.
##### What is the 2020 Plan?
When Innisfail was required to join the regional wastewater system in 2015, the Town's annual wastewater operating costs rose to around $3.1 million. In order to cover that amount in full, wastewater rates need to rise to around $3.40 per cubic metre of water consumed. Feeling that an immediate increase of such proportions would be both unfair and unfeasible to Innisfail ratepayers, the Town devised the 2020 Plan -- a plan to reach the break-even rate through gradual annual increases.
Through the 2020 Plan, the Town will implement a staggered increase (along with other increases incurred by the service provider) every year until the year 2020. At that point, the $3.40/m3 break-even point will have been reached. Until then, the Town will continue to pay the difference using funds from a Rate Stabilization Reserve, which was established to 'soften the blow' of the increases on Innisfail ratepayers. In 2016, approximately $785,000 of the Town's total $3.1 million wastewater bill was paid using funds from this reserve. It's expected that future years will see similarly sized contributions.
All in all, the 2020 Plan aims to introduce unavoidable rate increases in a manner that's of minimal impact to Innisfail ratepayers. As well, it allows ratepayers plenty of time to absorb the increases, and to adjust their water consumption to a level that's both affordable and suitable to their needs.
##### Are there restrictions on watering my lawn?
Yes. The Town of Innisfail Utility Bylaw states that between May 1 and September 30, watering of lawns between the hours of 12:00 p.m. (noon) and 7:00 p.m. is prohibited. Additionally, customers with odd-numbered building addresses can only water on odd-numbered calendar days; conversely, customers with even-numbered building addresses can only water on even-numbered calendar days.
To read the full utilities bylaw, click here.