This is the exact embedded text of the captured official document.
Snapshot 495d10c37163 · verified 2026-10-22 ·
original document ·
archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
###
Skip to Main Content
Create a Website Account - Manage notification subscriptions, save form progress and more.
* Website Sign In
1. Home
2. ALL SERVICES
3. Corporate Services
4. Utility Billing and Set-Up
# Utility Billing and Set-Up
1. Sign up for Utility Services
## Utility Services
To receive utility services for water (and sewage, if applicable) when you move into a Kneehill County Hamlet (Wimborne, Torrington, Swalwell, or Huxley) or Water Service Area, simply fill out a Utility Application online, or call the County Office at 403-443-5541 and provide us with the following information:
* Your name and mailing address
* Date of service connection, and
* Your service address.
***New! Receive your Utility Invoice via Email***
Complete a Utility Application and choose email as your Billing Statement option, or sign up for E-Billing here.
1. Notifications & Water Service Areas
## Notifications and Water Service Areas
If an event occurs that may cause an issue with a Kneehill County water system, a notification will be posted on the home page of our website, as well as Kneehill County's Facebook and Twitter accounts (@kneehillcounty). Water users can also sign up for NOTIFY ME to be notified through text or email about direct or potential impacts to water service, including water line breaks, boil water advisories, etc.
You can also visit our Water Notices Page for information on water tips, meter care, and annual waterline flushing.
***Not sure which Water Service Area you belong to? You can find the information on your utility bill, as shown:***
***For after-hours water emergencies, call******403-443-5541******or Toll-Free******1-866-443-5541******.***
1. Paying your Utility Bill
## **Online Banking**
Pay your utility bills online through your Canadian financial institution's website. You must add Kneehill County as a payee and choose the Utilities option. Make sure that you add your current eight-digit utility account number, without the decimal point (which appears on the front of your utility bill.)
## **By Cheque**
Cheques may be mailed to Box 400, Three Hills, AB., T0M 2A0 or dropped off at the Kneehill County Office, located at 1600, 2nd Street NE, Three Hills, AB. A secure, after-hours drop-box is located at the front entrance.
## **Pre-Authorized Debit**
The County accepts pre-authorized debit payments for all bi-monthly utility bills. Please complete the Utility PAD Agreement and forward it to the office for processing.
## **Credit Card Payment**
We now accept Visa and MasterCard payments for utilities and other items.
* Acceptance of Payments Policy
## Kneehill Connect
Pay your utility bill and check your account balances anytime online with Kneehill Connect.
1. General Utilities Information
# General Information
* All utility billings will be sent to the landowner, not the renter, and non-payment of the utility bill could result in the transfer of outstanding balances to their taxes pursuant to the Municipal Government Act, Section 553. If the water account is unpaid for more than 60 days, the water may be turned off.
* The cost of water & sewer rates are outlined in the current Master Rates Bylaw
* **Hook-Up Requests:** If a request is received from the owner of an un-serviced property in a hamlet area and the property can be serviced by installing a service line, this shall be done upon County approval at the land owner's cost. The owner shall also be responsible for installing the lines from the property line into the residence at his own cost.
* **Bi-Monthly Utility Invoices:** you will be billed by the 10th of the billing month, and payment is due the last day of that month, with a 1.5% penalty levied on any outstanding balance after the end of the month and every month. i.e.: The November/December Huxley utility invoices are to be billed on January 10th and due on January 30th with a 1.5% penalty on any balance outstanding as of February 1st and every month thereafter.
****
*Huxley Exceptions:*
* *Lots 19-24, Block 4, Plan 6680AP (NW 17-34-23-W4, 112 Railway Avenue South) (hydrant only) to be billed the monthly fee in addition to a flat rate of $9.75 per month for the cost of water.*
*Wimborne Exceptions:*
* *Lot 3 & N1/2 of Lot 4, Block 3, Plan 7015EF (NW 26-33-26-W4, 116 First Avenue South) has a sewer hook-up only.*
Water and Waste Water Services Bylaw
Utility Billing Policy
# Utility Disconnections
1. How to Disconnect your Utility Account
If you are moving or no longer need utility service at your address, follow these steps to request a disconnection:
## 1. Submit a Disconnection Request
To start the process, contact our Utility Billing Department by:
* Phone: 403-443-5541 (Customer Service)
* Email: [email protected] (Utility Department)
* Online Form: https://laserfiche.kneehillcounty.com/Forms/UtilitiesDIS
Please provide the following information:
* Your name and account number
* Service address
* Requested disconnection date
* Forwarding address for final billing
## 2. Processing Your Request
* Service will be disconnected on your requested date, or the next available business day.
* A final bill will be issued to your forwarding address.
## 3. Additional Information
* If you are a tenant, please ensure your landlord is aware of the disconnection.
* Any outstanding balance must be paid as the account will be changed back to the property owner.
For questions, please contact Utility Billing at 403-443-5541
Government Websites by CivicPlus®
## Loading
Loading
[]