This is the exact embedded text of the captured official document.
Snapshot b352282b2ed6 · verified 2026-10-25 ·
original document ·
archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
# Town Utility Billing
Utility services for properties within the Town of Creston are billed annually from **January 1 to December 3**1 of each year.
Invoices are sent out in early January and payment is due before December 31: A **3% discount early payment discount is offered, if payment is received by January 31**. Please ensure that the Town has received payment by 4:30 p.m. on the due date.
**Access Your Utility Account Here**
**Register and view your utility account information**
* To use the online Account Services you will need your **ROLL/ACCOUNT NUMBER** and **ACCESS CODE**which are printed on your bill or statement. You can also obtain your Access Code by calling the municipality at 250-428-2214.
* You must **"Login"** before you can access your account information.
* Upon successful registration and login, you will need to link your property tax and utility accounts in order to be given access to the **Online Services** applicable to your account.
How to Register
**Please note:** that Internet Explorer users may experience issues registering for Account Services. We recommend using the Google Chrome web browser for the best user experience.
* Mail
* In person at Town Hall
* Through most financial institutions by telephone or internet banking
* The Town of Creston is now accepting credit card payments using OptionPay - a third party payment processor. (additional fees will be charged by processor)
Visit Option Pay
**Please note:** Postmarks on mailed remittances are not accepted as date of payment. Please ensure that the Town has received payment by 4:30 p.m. on the due date.
The Town of Creston has a Water and Sewer Rates Bylaw with respect to secondary suites in residential homes to make the rates more fair and equitable. The Bylaw states that **all secondary suites will be charged a fee**equivalent to 50% of the single-family residential utility rate.
A secondary suite is defined as "***a self-contained dwelling unit with its own kitchen and bathroom, which is separate from the principal dwelling in a house. It can be located either within the principal dwelling or in an accessory building on the same lot as the principal dwelling".***
If your property contains a secondary suite that is **NOT** currently used as a separate residence and is not intended to be used as a separate residence for the current year, you must sign a waiver in order to only be charged the single family dwelling rate. This waiver must be signed **each year** as long as the suite is not being used as a separate residence. An inspection may be required to confirm the suite is not being used as a separate residence, before the billing charges will be adjusted.
View the Secondary Suite Waiver
If you have any questions or require a waiver in paper form, we will be able to assist you at Town Hall.
## Secondary Suites
**We ask that all secondary suite owners whose secondary suites are not included on their annual utility bill report this information to the Town of Creston at 250-428-2214 or****[email protected]****by January 31st**to avoid potential fines.