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# Utility Billing
##### **Canada Post Disruption Causing Billing Delays**
Avoid delays--go paperless today! Sign up for your MyLakeCountry.ca account to view your utility bill online, anytime, and skip the Canada Post mail disruption.
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## Utility Invoicing
The District of Lake Country provides utility services to residents, and bills will include water, sewer, and garbage, as applicable. Check out our water source map to view where your water comes from.
Utilities invoices are charged quarterly with the following billing cycles and due dates:
* January 1 to March 31 - **due May 31**
* April 1 to June 30 - **due August 31**
* July 1 to September 30 - **due November 30**
* October 1 to December 31 - **due February 28**
All unpaid balances past the due date will incur interest of 1.5% per month compounded annually. It is each customer's responsibility to make sure the bill is paid by the deadline to avoid penalties. Outstanding charges at December 31 are transferred to the property tax account as arrears and incur daily interest.
Create a MyLakeCountry profile and link your Utilities account. This will give you 24/7 online access to your account information. You also have the ability to request an eBilling option to receive your invoices digitally.
## Payment Options
Explore options to pay your quarterly utility bill.
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View your utility bill and pay by credit card with your MyLakeCountry account. You can also download past bills, see your household water consumption, and sign up for email billing (eBilling).
1. Login to your account at MyLakeCountry.ca.
2. Select your Utility Bill account.
3. Select "Make a Payment" to pay via credit card (a non-refundable transaction fee applies).
4. Enter your payment details and submit.
Don't have a MyLakeCountry Account? Create one, it's free and easy or click here to learn more about it.
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If you are an online banking customer, you can conveniently pay your utility bill online.
1. Login to your bank's website or mobile app.
2. Go to the online bill payment section.
3. Add a new payee:
a) Search for payee "Lake Country" and select "Lake Country - Utilities" from the results.
b) Enter your account number located on the top-right portion of your bill.
c) If your account number is shorter than the minimum number of characters required by your bank, add leading zeros before the number like this: *00123456*.
4. Select the new payee, complete all fields, and pay.
Print or save the payment confirmation page for your records.
Online payments can take 2-3 business days to be processed by your financial institution.
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Visit Municipal Hall to pay your utility bill in person. Bring your bill to locate your account number and amount due.
Several payment options are available:
* Cash, debit, credit card, or cheque at the Customer Service Counter on the first floor of Municipal Hall. Office hours are 8:30am-4:30pm, Monday-Friday, excluding statutory holidays.
* Cheque using the Municipal Hall drop box located outside the doors facing the parking lot. Include your utility account number in the cheque memo.
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Mail your cheque payment with the bottom portion of your utility bill to:
District of Lake Country
Attention: Utility Billing
10150 Bottom Wood Lake Road
Lake Country, BC V4V 2M1
Include your account number located on your bill in the cheque memo.
## Did you know you can monitor your household water consumption?
Visit MyLakeCountry.ca eServices to learn more about the consumer water portal 'Neptune My360'.
## 2026 Water Rates
| Customer Category | Base Rate (Annual) | Base Rate (Quarterly) | Consumption (per cubic metre) |
| --- | --- | --- | --- |
| Single Family Residential | $610 per dwelling | $152.50 | $1.29 |
| Registered Accessory or Secondary Suite | N/A | N/A | $1.29 |
| Multi-family | $488 per dwelling | $122 | $1.29 |
| Commercial (Also includes Industrial & Institutional) | Dependent on meter size | | $1.29 |
| Agricultural Water | $156 per acre | $39 per acre | N/A |
| Seasonal Irrigation | $195 per connection | $48.75 per connection | $1.29 |
| Non-connected Fee | $300 per connection | $75 per connection | N/A |
| Unmetered Fee | $4,260 per connection | $1,065 per connection | N/A |
The water rates are included in the Water Regulation and Rates Bylaw [PDF/626KB] (Schedule B).
Note that where there are two (2) or more distinct premises on one parcel, the annual base rate will be multiplied by the number of distinct premises; except where a distinct premise is a Registered Secondary Suite or Registered Accessory Suite.
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All other water related user fees, including non-connected user fees for Local Service Areas such as Coral Beach and Lake Pine, see Water Regulation and Rates Bylaw [PDF/626KB] (Schedule A).
## Sewer Invoicing
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#### **Update to Sanitary Sewer Rates**
Council has approved changes to the funding model for the sanitary sewer system through the adoption of Sanitary Sewer Regulations and Rates Amendment Bylaw No. 1270, 2025.
#### **What's Changing?**
Previously, the system was funded by a combination of user fees and parcel taxes (the Sewer Service Parcel Tax and Environmental Levy). Through public input gathered during the Liquid Waste Management Plan process, we heard that the community wants sewer system costs to be borne by those who benefit directly from it. In response, the District developed a funding model that shifts revenue generation from parcel taxes to user fees.
These updates took effect on January 1, 2025, and residents will see the first changes reflected on Quarter 1 Utility Bills. And all properties will see the removal of the Environmental Levy ($75) and Sewer Parcel Tax ($275) on their 2025 Property Tax Notice.
#### **What this means for you**
**Properties Connected to the Sewer System**
* The $75 Environmental Levy and $275 Sewer Parcel Tax will be removed from property taxes.
* Your Sewer User Fee will increase to $640 per year, billed quarterly at $160 per bill.
* This results in a $40 net increase in 2025 for properties on the sanitary sewer system this year.
**Properties Not Connected but Able to Connect**
* The Environmental Levy ($75) and Sewer Parcel Tax ($275) will be removed from property taxes.
* A Non-Connection Fee ($275) will be added to Utility Bills.
**Properties Not Connected and Not Able to Connect**
* The Environmental Levy ($75) will be removed from property taxes.
* No sewer-related charges will appear on Utility Bills.
**Multifamily - Non-Strata**
* Previously, non-strata multifamily properties paid one set of parcel taxes and multiple user fees.
* In 2025, Parcel taxes will be removed, and Utility Bills will reflect the same number of sewer user fee as previous years.
* This change results in a significant increase in annual costs for these properties. To support a smoother transition, the District will phase in the user fee for multifamily non-strata properties, beginning with a lower rate in 2025 and gradually increasing each year to match the standard residential user fee by 2028.
**Costs by type of property connection:**
| | | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | **Connected** | | **Not connected,** **able to connect** | | **Not connected,** **not able to connect** | |
| | 2024 | 2025 | 2024 | 2025 | 2024 | 2025 |
| Environmental Levy | 75 | 0 | 75 | 0 | 75 | 0 |
| Parcel Tax | 275 | 0 | 275 | 0 | 0 | 0 |
| User Fee | 250 | 640 | 0 | 275 | 0 | 0 |
| Total Annual Cost | 600 | 640 | 350 | 275 | 75 | 0 |
View the Sewer rates presentation discussed at the March 4, 2025 Regular Council Meeting.
#### Excess Wastewater Discharge Fee:
A fee imposed on Commercial Customers who generate wastewater in excess of 230 cubic metres per year.
* Details on how this is calculated can be found in the Sanitary Sewer Regulation and Rate Bylaw 1176, 2022 [PDF/319KB].
* Appears on Quarter 1 Utility Bills.
#### For more information:
* Sanitary Sewer Regulation and Rate Bylaw 1176, 2022 [PDF/319KB] Consolidated March 18, 2025.
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The District's $275 Non-connected fee is applied to all properties capable of being drained into the municipal sewer system, whether or not the property is connected to the sewer, and supports the operations and maintenance of the municipal sewer/wastewater system.
Sewer user fees now appear on quarterly Utility Invoices. The former annual Environmental Levy ($75) and Sewer Parcel Tax ($275) will be removed from property taxes in 2025.
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To view all District projects:
Capital Projects
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### Related links
* Update your Mailing Address
* Garbage & Recycling
* Water
* Sewer