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# Utility Billing and Rates
### **Newest information**
##### **March 31, 2026 update for all customers**
Quarterly rate increases have been adopted:
* $5.10 for sewer.
* $2.01 for waste collection.
* In the Powers Creek Service Area, water rates will increase by $25.62 per quarter.
* In the Rose Valley Service Area, water rates will increase by $1.80 per quarter.
+ Rose Valley customers, please see below for more information
##### **March 30, 2026 update for Rose Valley customers**
Rose Valley Water Treatment Plant Service Area customers have received a letter and additional information has been prepared to outline how their share of the project costs are being recovered:
* March 2026 letter to customers
* Answers to frequently asked questions
* Illustration
### **View your bill and pay online**
* Register or log in at any time to view your bill **online**. Follow this **how-to document** for assistance, if required.
* View a **sample bill** to see how we list utility rates.
* When viewing your bill, it also helps to know your service area. Our **Water Service Areas Map** may help you identify your system.
* To pay online, arrange through your bank or find more options in the accordions below.
### **Billing and payment schedule**
| Typical mailing date | Due date, unless indicated otherwise on the bill |
| --- | --- |
| Third week of January | Feb. 15 for billing period Oct. 1 - Dec. 31 |
| Third week of April | May 15 for billing period Jan. 1 - Mar. 31 |
| Third week of July | Aug. 15 for billing period April 1 - June 30 |
| Third week of October | Nov. 15 for billing period July 1 - Sept. 30 |
### Additional information
2024 through 2026 Utility Rate comparisons
\*Please note, a future Water Rate Study will be undertaken to help establish future fee structures, which will continue to ensure long-term sustainability for water operations and infrastructure. We will provide more information to customers when the study is underway. Stay tuned.
### Rose Valley
| | | | |
| --- | --- | --- | --- |
| **Single family dwelling** | **2026 rates per quarter** | **2025 rates per quarter** | **2024 rates per quarter** |
| **Residential flat water** | $179.44 | $215.14 | $200.59 |
| **Residential metered water for Tier 1** | $0.51 per cubic meter | $0.49 | $0.48 |
| **Sewer - RDCO** | $114.84 | $109.74 | $103.23 |
| **Waste** | $48.68 | $46.66 | $46.66 |
### Powers Creek
| | | | |
| --- | --- | --- | --- |
| **Single family dwelling** | **2026 rates per quarter** | **2025 rates per quarter** | **2024 rates per quarter** |
| **Residential flat water** | $251.00 | $225.38 | $201.83 |
| **Residential metered water for Tier 1** | $0.51 per cubic meter | $0.49 | $0.48 |
| **Sewer - RDCO** | $114.84 | $109.74 | $103.23 |
| **Waste** | $48.67 | $46.66 | $46.66 |
Annual Sewer and Water Debts
If applicable, we bill annual sewer and water debts either in January, once a year, with payment due Nov. 15 of the same year, or we add the debts to property taxes.
Sewer and water debts are 20-year or 25-year debentures, which result when a property owner opts to finance, rather than pay out, their portion of installing sewer or water systems in their service area. You cannot pay off the debts early as they are financed under the Municipal Finance Authority, not the City of West Kelowna.
For questions about annual water and sewer debts, contact Utility Billing Department staff at **[email protected]** or 778-797-8850.
Billing inquiries and payments
##### **Online banking - most recommended**
Online bill payments can be made through your bank's website or online app. Contact your bank if you need assistance in setting up these payments. Your account number is at the top left hand corner of your bill.
Ensure you choose City of West Kelowna - Utilities as the payee.
##### **Make Pre-Authorized Payments - highly recommended**
Sign up for Pre-Authorized Payments by completing the **application form** to have payments automatically deducted from your bank account on the due date. Please complete the Pre-Authorized Payments **revision form** form for changes.
##### **Pay in person at City Hall**
We accept cash, cheques, both current and post-dated, and debit at the cashier wickets at City Hall at 3731 Old Okanagan Highway, West Kelowna, B.C. V4T 0G7. Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays.
We do not accept credit cards, but we do accept cheques from credit card companies; or, you can arrange to pay by credit card through a third-party company such as Plastique or PaySimply.
##### **Pay by mail**
Mail your cheque with the payment stub to our office at:
City of West Kelowna
3731 Old Okanagan Highway,
West Kelowna, B.C., V4T 0G7
Ensure your payment reaches us by the due date.
##### **Pay by phone**
Make payments through most financial institutions by telephone. Contact your bank or credit union for more information.
Garbage and recycling rates
For current garbage and recycling fees, please view **Schedule 9 of our Fees and Charges Bylaw**.
##### **Additional bins and cart changes**
Additional charges may apply if you wish to change bins to larger sizes and/or request additional bins. Please complete our **Cart Change Out Form** and submit to **[email protected]** or in person at City Hall, 3731 Old Okanagan Highway, West Kelowna, B.C.
**Please note:** Delays may occur in providing larger or replacement bins.
Moving and new accounts
Ensure you, or your legal representatives, contact the Utility Billing Department at **[email protected]** or 778-797-8850 at least 24 hours before your move in order to close your account and/or open a new account and arrange to have your meter read.
New accounts are opened in property owners' names; a **Request to Bill Tenant** form can be completed to add a tenant's name as a care-of for reference purposes.
Sewer rates
For more information, view Schedule 7 of the **Fees and Charges Bylaw**.
Water meters
### Badger Meters
Your meter has cellular endpoints and meter readings are transmitted every six hours.
###### Read your meter
Your meter readings and information are accessible to you through the EyeOnWater® app when you register and link your utility account. For a step-by-step guide on accessing your meter readings through the app, **click here**.
###### What information does the app provide?
* Detects leaks\*
* Monitors current usage
* View usage history
* Compare year-over-year usage
\*Please investigate or call a plumber to assist with locating a leak. City staff cannot tell you what is leaking within your home or business.
### Neptune Meters
Your meter is radio transmitted. The reader drives down your street and information automatically transmits to a mobile device located in the vehicle. We have readings done every three months.
###### Read your meter
Read your meter by shining a flashlight on the digital display. The last four digits on the right are decimal places. Look at the numbers on the left of the decimal.
###### Identify a leak
If you see a faucet, this is an indication of a leak, which anything from a broken seal on a tap or toilet to a humidifier can cause. Please investigate or call a plumber to assist with locating a leak. City staff cannot tell you what is leaking within your home or business
Water rates
Water rates will increase annually to pay for maintenance and operations costs and improvements required throughout the Powers Creek and Rose Valley Water Service Areas. The City runs these not-for-profit service areas on behalf of ratepayers and best practices require that rates reflect the true costs of operating and maintaining the systems and covering the costs of upgrading and replacing storage, distribution and treatment infrastructure.
* Current water rates can be viewed in the **Fees and Charges Bylaw B0028** - under Schedule 8.
* Water rates consist of several components, including fixed fees to cover operations and maintenance, debt repayment and financing costs and future system replacement and upgrade costs and a variable component, which is based on your metered consumption.
* You can reduce the amount of the consumption portion of your bill by conserving. For tips, visit **okwaterwise.ca**.
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