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RURAL MUNICIPALITY OF GIMLI
BY-LAW NO. 23-0009
WATER AND WASTEWATER UTILITY RATES 2025 &2026
BEING a By-Law of the Rural Municipality of Gimli to establish water and wastewater utility
rates for the years 2025 & 2026 within the Rural Municipality of Gimli;
WHEREAS the Rural Municipality of Gimli owns and operates water and wastewater facilities
within the limits of the Rural Municipality of Gimli;
AND WHEREAS Section 232 (1) and (2) of "The Municipal Act", S.M. 1996, c. 58, provide in
part as follows:
“232(1) The council may pass by-laws for municipal purposes
respecting the following matters:
(1) Public utilities;
(2) Without limiting the generality of subsection (1), a council may
in a by-law passed under this Division
(ad) establish fees or other charges for services, activities or
things provided or done by the municipality or for the use
of property under the ownership, direction, management or
control of the municipality; ”
AND WHEREAS the Rural Municipality of Gimli has passed By-Law 19-0003 to control the
discharge of sewage into the sewerage system which allows the municipality to deal with high
volume/strength wastewater being discharged into the sewerage system;
NOW THEREFORE be it and it is hereby passed and enacted as a By-Law of the Rural
Municipality of Gimli, in council duly assembled as follows:
1. THAT all accounts for minimum quarterly charges for metered and flat rate services shall
be billed quarterly for water and wastewater services for the preceding quarter. Consumers shall
pay for water and wastewater services supplied to them by the Rural Municipality of Gimli at the
rates and terms set out in Schedule "A" attached hereto and forming part of this By-Law.
P
2
2 THAT By-Law No. 21-0003 be repealed as of and upon the final reading of this By-Law.
3. THAT this By-Law shall come into force and become effective on, from and after both
approval by The Public Utilities Board and receipt of third and final reading thereof.
4, THAT the 2025 & 2026 rates set out in Schedule “A” are effective as of April 1, 2025
PASSED AND ENACTED by the Rural Municipality of Gimli, in Council duly assembled this
12% day of March , 2025
RURAL MUNICIPALITY OF GIMLI
Read a first time this 11" day of October, 2023
Read a second time this 14" day of February, 2024
Read a third time this 12th day of March, 2025
RURAL MUNICIPALITY OF GIMLI
SCHEDULE "A"
BY-LAW NO. 23-0009
WATER AND WASTEWATER UTILITY RATES 2025 & 2026
1. EFFECTIVE APRIL 1, 2025
Commodity Charge - $1.48 per cubic meter (m*)
1.1.1 Wastewater Utility Customers-Metered
All customers with metered water and wastewater service shall pay the applicable
minimum wastewater rate charge set out below based on the consumption of the metered
water service, which will include the allowance indicated:
Meter Group Minimum Service Commodity Minimum
Size Capacity Quarterly Charge Charge Quarterly
Ratio Consumption Charges
5/8” 1 13,5 mi $28.23 $19.98 $48.21
ma 2 27 m3 $28.23 $39.96 $68.19
1” 4 54 m3 $28.23 $79.92 $108.15
1%” 10 135 m3 $28.23 $199.80 $228.03
= 25 337.5 m3 $28.23 $499.50 $527.73
= ae 45 607.5 m3 $28.23 $899.10 $927.33
4” 90 1215 m $28.23 $1,798.20 $1,826.43
e 170 2295 m3 $28.23 $3,396.60 $3,424.83
1.1.2 Wastewater Utility Customers-Flat Rates
Customer REU Service Commodity | Quarterly
Charge Charge Bill
Single Family or Small Business 1 $28.23 $80.29 $108.52
Building with more than 1 residence or business
2 residences or businesses 2 $28.23 $160.58 $188.81
3 residences or businesses 3 $28.23 $240.87 $269.10
Community Bridges Gimli Inc. 1 $28.23 $80.29 $108.52
H. Assor | $28.23 $80.29 $108.52
Lake Agassiz Marine Office 1 $28.23 $80.29 $108.52
Lake Agassiz Marine Hanger # 2 2 $28.23 $160.58 $188.81
Lake Agassiz Marine Hanger # 4 2 $28.23 $160.58 $188.81
Aurora Recovery Centre 5 $28.23 $401.45 $429.68
Lake Agassiz Marine Hanger # | 5 $28.23 $401.45 $429.68
GCDC Dunlop Building 5 $28.23 $401.45 $429.68
Natural Resources Water Bombers 5 $28.23 $401.45 $429.68
Star North Marine =) $28.23 $401.45 $429.68
6944788 Manitoba Ltd. ) $28.23 $401.45 $429.68
Faroex-Plant 15 $28.23 $1,204.35 $1,232.58
Faroex-Warehouse Il $28.23 $80.29 $108.52
Faroex-Research Building 1 $28.23 $80.29 $108.52
One residential equivalency unit (REU) based on 217.0 cubic meters per year.
1.1.3. Wastewater Utility Customers - Bulk Rates and Septic Haulers
Haulers within the RM - Volumetric Charge (im?) - $4.88 ($22.21 per 1,000 gallons)
Haulers outside the RM - Volumetric Charge (m?) - $6.31 ($28.71 per 1,000 gallons)
1.2. EFFECTIVE APRIL 1, 2026
Commodity Charge - $1.52 per cubic meter (m*)
1.2.1 Wastewater Utility Customers-Metered
All customers with metered water and wastewater service shall pay the applicable
minimum wastewater rate charge set out below based on the consumption of the metered
water service, which will include the allowance indicated:
Meter Group Minimum Service Commodity Minimum
Size Capacity Quarterly Charge Charge Quarterly
Ratio Consumption Charges
5/8” 1 13.5 m3 $29.12 $20.52 $49.64
Ya” 2 27 m3 $29.12 $41.04 $70.16
i? 4 54 m3 $29.12 $82.04 $111.16
14” 10 135 m3 $29.12 $205.20 $234.32
= 23 337.5 m3 $29.12 $513.00 $542.12
_ 45 607.5 m3 $29.12 $923.40 $952.52
4” 90 1215 m3 $29.12 $1,846.80 $1,875.92
6” 170 2295 m3 $29.12 $3,488.40 $3,517.52
1.2.2 Wastewater Utility Customers-Flat Rates
Customer REU Service Commodity | Quarterly
Charge Charge Bill
Single Family or Small Business 1 $29.12 $82.46 $111.58
Building with more than 1 residence or business
2 residences or businesses 2 $29.12 $164.92 $194.04
3 residences or businesses 3 $29.12 $247.38 $276.50
Community Bridges Gimli Inc. $29.12 $82.46 $111.58
H. Assor | $29.12 $82.46 $111.58
Lake Agassiz Marine Office I $29.12 $82.46 $111.58
Lake Agassiz Marine Hanger # 2 2 $29.12 $164.92 $194.04
Lake Agassiz Marine Hanger # 4 2 $29.12 $164.92 $194.04
Aurora Recovery Centre sf $29.12 $412.30 $441.42
Lake Agassiz Marine Hanger # 1 5 $29.12 $412.30 $441.42
GCDC Dunlop Building 5 $29.12 $412.30 $441.42
Natural Resources Water Bombers 3 $29.12 $412.30 $441.42
Star North Marine 5 $29.12 $412.30 $441.42
6944788 Manitoba Ltd. 5 $29.12 $412.30 $441.42.
Faroex-Plant 15 $29.12 $1,236.90 $1,266.02
Faroex-Warehouse | $29.12 $82.46 $111.58
Faroex-Research Building 1 $29.12 $82.46 $111.58
One residential equivalency unit (REU) based on 217.0 cubic meters per year.
1.2.3 Wastewater Utility Customers - Bulk Rates and Septic Haulers
Haulers within the RM - Volumetric Charge (m’) - $5.02 ($22.85 per 1,000 gallons)
Haulers outside the RM - Volumetric Charge (im?) - $6.38 ($29.03 per 1,000 gallons)
2. WATER CHARGES
2.1 Water Customers
Notwithstanding the commodity rates set forth in Section 1 hereof, all customers with
water and wastewater service shall pay the applicable flat rate set out below or minimum
charge set out below based on the consumption of the metered water service, which will
include the allowance indicated.
2.2 WATER UTILITY CHARGES
2.2.1 EFFECTIVE - APRIL 1, 2025
2.2.1.1 Water System - Metered
Commodity Charge - $1.72 per cubic meter (m°)
Minimum Quarterly Charges — Water Connection Only
Meter Group Minimum Savice | Commodity Minimum
Size Capacity Quarterly Charge Charge Wparteniy
Ratio Consumption Charges
5/8” 1 13.5 m3 $28.22 $23.22 $51.44
Ya? 2 27 m3 $28.22 $46.44 $74.66
1” 4 54 m3 $28.22 $92.88 $121.10
1 A” 10 135 m3 $28.22 $232.20 $260.42
2” 25 337.5 m3 $28.22 $580.50 $608.72
s 45 607.5 m3 $28.22 $1,044.90 $1,073.12
4” 90 1215 m3 $28.22 $2,089.80 $2,118.02
6” 170 2295 m? $28.22 | $3,947.40 $3,975.62
2.2.1.2 Bulk Water Rate
Volumetric Charge - $2.75 per cubic meter (m*) ($12.52 per 1,000 gallons)
2.2.1.3 Water Utility-Flat Rates
Customer REU | Service | Commodity | Quarterly
Charge Charge Bill
Single Family or small Business 1 $28.22 $93.31 $121.53
Building with more than 1 residence or business
2 residences or businesses 2, $28.22 $186.62 $214.84
3 residences or businesses 3 $28.22 $279.93 $308.15
Community Bridges Gimli Inc. $28.22 $93.31 $121.53
H. Assor l $28.22 $93.31 | $121.53
Lake Agassiz Marine Office 1 $28.22 $93.31 $121.53
Lake Agassiz Marine Hanger # 2 2 $28.22 $186.62 $214.84
Lake Agassiz Marine Hanger # 4 2 $98.22 $186.62 $214.84
Aurora Recovery Centre 5 $28.22 $466.55 $494.77
Lake Agassiz Marine Hanger # 1 5 $28.22 $466.55 $494.77
GCDC Dunlop Building 5 $28.22 $466.55 | $494.77
Natural Resources Water Bombers 5 $28.22 $466.55 $494.77
North Star Marine 5 $28.22 $466.55 $494.77
6944788 Manitoba Ltd. 5 $28.22 $466.55 $494.77
Faroex-Warehouse 1 $28.22 $93.31 $121.53
Faroex-Research Building 1 $28.22 $93.31 $121.53
Faroex-Plant 15 $28.22 $1,399.65 | $1,427.87
One residential equivalency unit (REV) based on 217.0 cubic meters per year.
2.2
WATER UTILITY CHARGES
2.2.1 EFFECTIVE- APRIL 1, 2026
2.2.1.1 Water System - Metered
Commodity Charge - $1.76 per cubic meter (m*)
Minimum Quarterly Charges — Water Connection Only
Meter Group Minimum Service | Commodity Minimum
Size Capacity Quarterly Charge Charge Quarterly
Ratio Consumption 6 8 Charges
5/8” 1 13.5 m3 $29.09 $23.76 $52.85
* i
ie
fy? 2 27 m3 $29.09 $47.52 $76.61
i? 4 54 m3 $29.09 $95.04 $124.13
1%” 10 135 m3 $29.09 $237.60 $266.69
2” 25 337.5 m3 $29.09 $594.00 $623.09
a” 45 607.5 m3 $29.09 $1,069.20 $1,098.29
4” 90 1215 m3 $29.09 $2,138.40 $2,167.49
6” 170 2295 m3 $29.09 $4,039.20 $4,068.29
2.2.1.2 Bulk Water Rate
Volumetric Charge - $2.80 per cubic meter (m?) ($12.74 per 1,000 gallons)
2.4.1.2 Water Utility-Flat Rates
Customer REU | Service | Commodity | Quarterly
Charge Charge Bill
Single Family or small Business I $29.09 $95.48 $124.57
Building with more than 1 residence or business
2 residences or businesses 2 $29.09 $190.96 $220.05
3 residences or businesses 3 $29.09 $286.44 $315.53
Community Bridges Gimli Inc. 1 $29.09 $95.48 $124.57
H. Assor I $29.09 $95.48 | $124.57
Lake Agassiz Marine Office | $29.09 $95.48 $124.57
Lake Agassiz Marine Hanger # 2 2 $29.09 $190.96 $220.05
Lake Agassiz Marine Hanger # 4 2 $29.09 $190.96 | $220.05
Aurora Recovery Centre 5) $29.09 $477.40 | $506.49
Lake Agassiz Marine Hanger # | 5 $29.09 $477.40 $506.49
GCDC Dunlop Building 3 $29.09 $477.40 | $506.49
Natural Resources Water Bombers 5 $29.09 $477.40 $506.49
North Star Marine 5 $29.09 $477.40 $506.49
6944788 Manitoba Ltd. 5 $29.09 $477.40 $506.49
Faroex-Warehouse | $29.09 $95.48 $124.57
Faroex-Research Building | $29.09 $95.48 $124.57
Faroex-Plant 15 $29.09 | $1,432.20} $1,461.29
One residential equivalency unit (REU) based on 217.0 cubic meters per year.
3.0 UTILITY DEBENTURE SURCHARGE
fp €
The RM of Gimli recovers debenture costs for utility capital projects from utility customers
directly benefitting from the projects through a utility rate surcharge for two projects.
a) Sewer Line Renewal Project — this project benefitted customers in the Gimli Urban
Centre, Gimli Business Park and Aspen Park. RM of Gimli By-Law 13-0013 and
Public Utilities Board Order #149/13 approved the surcharge on the basis of residential
equivalency units (REU’s). The charge is as follows:
, Debenture Surcharge
Location REUS Payment Annual / Quarterly
Gimli Urban Centre (former town area) | 1203 $81,394.20 | $67.65 $16.91
Gimli Business Park 168 $1,087.23 $6.47 $1.62
Aspen Park Condos (194 units, proportionate share provided by Condo | $6,283.24 $106.40 $26.60
Corp)
4.0
5.0
The final payment for the debenture is October 31, 2033.
b) Water Treatment Plant Enhancement Project — this project benefitted customers in the
Gimli Urban Centre, Gimli Business Park, Aspen Park and Pelican Beach. RM of
Gimli By-Laws 16-0013 and 20-0005 and Public Utilities Board Order #5/21 approved
the utility rate surcharge of 43 cents per cubic meter on actual water consumption for
60% of the debenture cost. The final payment for the debenture is May 1, 2040.
SERVICE TO CUSTOMERS OUTSIDE MUNICIPAL LIMITS
The Council of the Municipality may sign agreements with customers for the
provision of water and wastewater services to properties located outside the legal
boundaries of the Municipality. Such agreements shall provide for payment of the
appropriate rates set out in Commodity Rates of this schedule, as well as a surcharge
set by resolution of Council, which shall be equivalent to the frontage levy, general
taxes and special taxes for utility purposes in effect at the time, or may be in effect
from time to time, and which would be levied on the property concerned if it were
within these boundaries. In addition, all costs of connecting to the utility's mains, and
installing and maintaining service connections will be paid by the customer.
PENALTY FOR LATE PAYMENT h ;
¢
6.0
7.0
8.0
A late payment charge of 1 ‘4% per month compounded shall be charged on the dollar
amount owing after the billing due date. The due date will be at least fourteen (14)
days after the mailing of the bills.
DISCONNECTION OF SERVICES
6.1 Disconnection for Non Payment / Delinquent Accounts
All utilities subject to The Public Utilities Board Act shall comply with the Conditions
Precedent for water and/or wastewater service disconnection, as attached hereto and
marked as Schedule “B”’.
6.2 Disconnection at Owners Request
A fee of $30.00 shall be charged for disconnecting the water service at the property
ownet’s request.
RECONNECTION OF SERVICES
7A Reconnection for Non Payment / Delinquent Accounts
Where any service is disconnected under the provisions of this By-Law, it shall not be
reconnected until all arrears, penalties and a reconnection fee of $100.00 have been
paid.
12 Reconnection for Non Delinquent Accounts
A fee of $30.00 shall be charged for reconnecting the water service at the property
owner’s request.
OUTSTANDING ACCOUNTS
Pursuant to Section 252(2) of The Municipal Act, the amount of all outstanding
charges for water and wastewater services, including fines and penalties, are a lien and
charge upon the land serviced, and shall be collected in the same manner in which
ordinary taxes upon the land are collectible, and with like remedies.
9.0
10.0
11.0
12.0
13.0
STANDPIPE SURCHARGE
A quarterly flat rate fee of $168.75 shall be charged to all commercial or multi-family
customers with internal sprinkler systems for the purpose of fire protection.
HYDRANT RENTALS
The Rural Municipality of Gimli shall pay to the utility an annual rental of $125.00 for
each hydrant connected to the system.
METER ACCURACY TESTING
That any customer may request that his/her water meter be tested for accuracy and
before having the same tested by the Municipality, he/she shall deposit with the Chief
Administrative Officer the sum of One Hundred ($100.00) Dollars, which shall be
retained and if the meter shall be found to be accurate, the said sum of One Hundred
($100.00) Dollars shall be retained by the Municipality and if the meter is found to be
inaccurate, the said sum of One Hundred ($100.00) Dollars will be returned to the
customer
WASTEWATER SURCHARGES
That there may be levied annually, in addition to rates set forth above, a special
surcharge on wastewater having a Biochemical Oxygen Demand in excess of 300 parts
per million, to be set by resolution of Council.
That a special surcharge for substances requiring special treatment shall be charged
based on the actual costs of treatment required for the particular wastewater or
industrial wastes.
COMMERCIAL SEASONAL CUSTOMERS
That all commercial customers that have their water service disconnected in the fall and
reconnected in the spring and that have a service size larger than the minimum size of 5/8”
will pay the minimum metered amount, according to service size per quarter, while the
water service is disconnected.
14.0 RESIDENTIAL SEASONAL CUSTOMERS
Residential customers may declare a property seasonal use whereby their residence will
not be in use from January 1 to March 31 of each year and their utility bill will be
discontinued for that quarter. Billing will automatically start on April 1 of each year.
Once the residential customer makes the declaration and if the residence uses the utility
service for any part of the quarter, the whole quarter will be charged regardless of the
number of days use in the quarter.
15.0 RESIDENTIAL CUSTOMERS CONNECTED TO A LOW PRESSURE SEWER
SYSTEM
Residents connected to a low pressure wastewater system, which discharges into a lift
station, will be entitled to be reimbursed for one pump out of solids from a septic tank per
year by the municipality.
RURAL MUNICIPALITY OF GIMLI
SCHEDULE "B"
BY-LAW NO. 23-0009
WATER AND WASTEWATER RATES 2025 & 2026
Conditions Precedent Allowing for Collection and Disconnection of Water and/or
Wastewater Services for Non-Payment of Accounts
POLICY AND PROCEDURES
1.0 PURPOSE:
The purpose of this document is to outline and define the disconnection and reconnection
policies and procedures for customers with water and/or wastewater services.
Disconnection, in accordance with the steps outlined in the following policy and procedures
may occur if a customer is in arrears and full payment or payment arrangements suitable to the
utility have not been made and if so, such disconnections must occur in conformance with
these conditions precedent.
Reconnection, in accordance with the following policy and procedures will occur as soon as it
is reasonably possible after the account returns to good standing. This Policy and Procedure
does not apply to disconnection practices for routine maintenance of the utility including
emergencies.
2.0 SCOPE:
The policy and procedures apply to customers receiving water and/or wastewater services. The
procedures are detailed to reflect the variety of situations that may occur for each of the
following customers.
2.1 All property owners and/or tenants responsible for water and/or wastewater services.
2.2 All landlords responsible for providing tenant water and/or wastewater services covered
under The Residential Tenancies Act (C.C.S.M. c R119).
2.3 Where water and/or wastewater services are added to taxes.
2.4 Where water is sold in bulk.
2.5 Where wastewater is dumped into a treatment facility.
2.6 Where water and/or wastewater service is provided beyond the boundaries of a
municipality, if applicable.
3.0 DEFINITIONS:
Account Holder/Customer — shall refer to the person or persons who have applied for water
and/or wastewater service at a particular residence, whether it be the property owner or renter.
Property Owner — shall refer to the person or persons who are listed on the title of a specific
property.
Renter — is not the property owner of the subject property and shall refer to the utility account
holder/customer of the subject property.
Security Deposit — shall be based on the risk to the utility and should not exceed an estimated
bill for three months.
4.0 POLICY:
4.1 The Utility will normally confine collection activity to the person(s) identified on the
account who requested the service(s) with an implied agreement to pay or the person or agency
who has agreed to pay for the service(s), with the following exception: where a reasonable
person would expect that a customer not named on the bill is implicitly responsible for the
service(s), i.e. husband or wife (legal or common-law), that person will also be presumed to
have liability for the outstanding balance.
4.2 In order to satisfy provisions of The Freedom of Information and Protection of Privacy
Act, Utilities are encouraged to develop an agreement between the utility and the account
holder/customer, with provisions that establish at minimum conditions for service, recourse for
unpaid bills, deposits required, and for renter’s acknowledgement that information relating to
their account status and other information may be released to the property owner to assist with
collections.
4.3 The Public Utilities Board (Board) may, on its own initiative, or at the request of a
customer, review a Utility’s action and make recommendations and/or orders with respect to
same as the Board may determine.
4.4 Every effort is to be made by the Utility to resolve outstanding accounts, disconnection and
reconnection issues directly with its customer(s). If a solution cannot be reached the customer
may apply to the Board for dispute resolution.
4.5 The Utility must make special application to the Board prior to disconnecting service to a
community or multiple residences/properties. Such an application must be shared with the
affected community(ies) and/or multiple residences/properties. The Board will consider the
circumstances and particulars of the application and provide the Utility with direction,
following such process as the Board may deem appropriate.
4.6 If a landlord is responsible for the provision of water and/or wastewater services to tenant
occupied premises, arrears will be based on the outstanding account balance and will be
subject to Residential Tenancy Branch (RTB) procedures at the tenant occupied premises.
Landlords failing to bring their outstanding account balance to good standing will be subject to
disconnection of services of the same utility at their personal residence and any vacant
premises under the same name.
4.7 This policy does not affect the Utility’s right to disconnect in times of emergency and/or
for reasons of safety or for failure to comply with water rationing requirements.
4.8 The Utility will keep current data of all disconnected customers in accordance with the
following procedures.
4.9 The Utility may seek Board exemption from full disconnection procedures when faced with
customers who consistently and deliberately show patterns of payment avoidance and who
clearly understand the consequences of their actions.
5.0 PROCEDURES
5.1 DISCONNECTION PROCEDURE
Steps 1, 2 and 3 must be followed on water and/or wastewater services in arrears.
Step 1
Customers shall receive a billing statement each billing cycle for services. In some cases the
bill is for past consumption and/or minimum quarterly bill for the prior quarter and in other
cases, for past consumption over the minimum quarterly bill in the prior quarter plus the next
minimum quarterly bill in advance. The due date which appears
on the bill shall be no less than 14 days after the billing date. Bulk water customers or
customers dumping sewage may have special billing arrangements. However, failure to pay an
outstanding bill may result in the removal of the right to use the service.
Step 2
If payment is not received within 31 days from the last billing date, a message similar to the
following shall appear on a reminder statement:
“Our records indicate your account is past due. Please give this your prompt attention. If
payment or payment arrangements have been made, kindly disregard this notice.”
[The following is applicable to residential premises. ]
“Information on service disconnection, payment arrangements and financial assistance is
enclosed.”
Sample Insert:
If your account is past due To make payment Financial assistance may be
and you have not made arrangements, please available through
payment arrangements, your | contact the utility at: Employment and Income
water and/or wastewater [Insert contact information Assistance:
service could be here] 204-642-6051, toll free 1-
disconnected. If you have already made 866-475-0215
payment arrangements, please | Additional financial
The Public Utilities Board disregard this counseling and
adopted Order notice. support may be available
No. --/08 governing the through Community Financial
disconnection of water and/or Counseling
wastewater service for Services:
nonpayment ¢ 1-888-573-2383
of account.
Step 3
If payment is not received within 45 days of the last billing date, a message similar to the
following shall appear on the second and final reminder notice. Reconnection fees will be
charged as approved by the Board from time to time.
IMPORTANT PAST DUE NOTICE QP
Your account is past due. If suitable payment arrangements or full payment of the arrears are
not made on or before (enter Date {14 calendar days from date of issue}) your account will be
subject to disconnection. If payment of the arrears has already
been made, please notify us immediately. If payment arrangements have already been made
kindly disregard this notice.
If your service(s) is disconnected, full payment of the arrears balance plus a reconnection fee
will be required before service is fully restored. A security deposit may also be required.
Customers may appeal the Utility’s action by contacting the Public Utilities Board.
The Utility is not responsible for any damages or losses that may occur as a result of services
which are disconnected for non-payment. Please ensure you protect people, animals and
property that may be impacted by disconnection of service.
Reconnect Fees are $50.00.
Your service will be disconnected on in the a.m. or p.m.
5.2 Where the Utility bills the minimum quarterly bill in advance, and where service is not
reconnected, the bill should be adjusted and prorated accordingly, for the period from the
date of disconnection to the end of the next quarter.
5.3 The following are exceptions to the above notice requirements before disconnection:
(a) Where the customer’s account was past due and where a payment arrangement was made
and subsequently broken, the Utility may disconnect the customer’s service with 7 calendar
days notice.
(b) Where the customer’s account was past due for services billed at a previous premise, the
Utility may, with 10 days notice, disconnect the customer’s service at the new premise if the
customer fails to make a payment arrangement.
The Utility shall take all reasonable steps to collect the arrears from its account
holder/customer before adding any arrears to taxes.
5.4 A message similar to the following shall appear on any future billing statements where
services have been disconnected:
“Your account remains outstanding despite previous requests for payment. Failure to pay the
outstanding account balance may make your account subject to legal action. Please call the
phone number on the front of your billing statement or pay in person. If payment of the arrears
has already been made, please notify the Utility immediately. If payment arrangements have
already been made, kindly disregard this notice.”
6.0 RECONNECTION OR RESTORATION OF SERVICE PROCEDURE:
6.1 No reconnection of service(s) shall occur unless full payment of the arrears or payment
arrangements is made suitable to the Utility including a reconnection fee. Reconnection terms
may also include the payment ofa security deposit.
6.2 All reasonable efforts shall be made to reconnect or restore the service as soon as possible.
7.0 GENERAL GUIDELINES FOR RENTAL PROPERTIES:
7.1 The renter and property owner are both responsible for providing notice and meter readings
to the utility when vacating or renting a premise for the first time.
7.2 If the new renter has an unpaid amount, the utility may refuse service to the tenant.
kL @
7.3 The departing tenant will be responsible for services to the date of departure and the
arriving tenant or the property owner will be responsible on the date the new tenant takes
occupancy.
7.4 If there is a period of time between departing tenant and the arriving tenant the property
owner will be responsible for the service charge.
7.5 The renter’s deposit, if applicable, will be applied to the utility bill at this time.
7.6 In the case where the amount of the deposit, if applicable, exceeds the amount of the final
bills and a credit is shown on the utility account, the credit is then refunded to the renter in the
form of a cheque.
8.0 REPORTING REQUIREMENTS:
8.1 The Utility shall record the following information which the Board may request at any
time:
(a) the name of the account holder disconnected;
(b) efforts made by the Utility to contact the customer (bill messages, letters, telephone calls,
personal visits) and the results of such efforts;
(c) any evidence of the customer either contacting, or being encouraged to contact an
appropriate social agency;
(d) if known, details of any follow-up action being undertaken by a social agency; and
(e) information indicating the presence of children, the elderly and the disabled. Where there
are children 12 and under, the matter will be referred in writing to Child and Family Services
as soon as the facts are known.