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Room 400 - 330 Portage Avenue
Winnipeg, MB R3C 0C4
www.pub.gov.mb.ca
330, avenue Portage, pièce 400
Winnipeg (Manitoba) Canada R3C 0C4
www.pub.gov.mb.ca
Order No. 83/20
RURAL MUNICIPALITY OF ROSSER AND RURAL MUNICIPALITY OF ROCKWOOD
GROSSE ISLE WATER AND WASTEWATER UTILITY
WATER AND WASTEWATER RATES EFFECTIVE
JULY 1, 2020, JANUARY 1, 2021, AND JANUARY 1, 2022
JUNE 10, 2020
BEFORE: Shawn McCutcheon, Panel Chair
Carol Hainsworth, C.B.A., Panel Member
Order No. 83/20
June 10, 2020
Page 2 of 39
Table of Contents
1.0
Executive Summary .............................................................................................. 3
2.0
Background .......................................................................................................... 4
Water Supply/Distribution ..................................................................................... 4
Wastewater Collection/Treatment ......................................................................... 4
Unaccounted for Water ......................................................................................... 5
3.0
Application ............................................................................................................ 5
Working Capital Surplus/Deficit ............................................................................ 7
Contingency Allowance and Utility Reserves ........................................................ 7
Cost Allocation Methodology ................................................................................ 8
Deficits .................................................................................................................. 9
4.0
Board Findings.................................................................................................... 10
5.0
IT IS THEREFORE ORDERED THAT: ............................................................... 12
SCHEDULE A - RM of Rosser ........................................................................... 14
SCHEDULE A - RM of Rockwood ...................................................................... 27
Order No. 83/20
June 10, 2020
Page 3 of 39
1.0
Executive Summary
By this Order, the Public Utilities Board (Board) approves the water and wastewater rates
as applied for jointly by the Rural Municipality of Rockwood (Rockwood) and the Rural
Municipality of Rosser (Rosser), Grosse Isle Water and Wastewater Utility (Utility).
The approved rates are as follows:
July 1,
2020
January 1,
2021
January 1,
2022
Water (per cubic meter)
$3.11
$3.13
$3.15
Wastewater (per cubic meter)
$3.36
$3.44
$3.51
Quarterly Service Charge
$30.99
$35.32
$39.64
Minimum Quarterly Charge*
$128.04
$133.87
$139.54
Wastewater Only Customers**
$64.59
$69.72
$74.74
Water Only Customers*
$77.64
$82.27
$86.89
Meter Testing
$125.00
$125.00
$125.00
Reconnection Fee
$50.00
$50.00
$50.00
Disconnection Fee
$50.00
$50.00
$50.00
Wastewater Tipping Fees
Wastewater Disposal Fee (per
kiloliter)
$6.75
$6.75
$6.75
Remote-Controlled Gate Opener
- Initial Access Fee
$150.00
$150.00
$150.00
Remote-Controlled Gate Opener
- Annual Access Fee
$50.00
$50.00
$50.00
Remote-Controlled Gate Opener
- Replacement Fee
$150.00
$150.00
$150.00
Remote-Controlled Gate Opener
- Switch Vehicle Fee
$125.00
$125.00
$125.00
Remote-Controlled Gate Opener
- Reactivation Fee
$125.00
$125.00
$125.00
*Based on 15 cubic meters
**Based on 10 cubic meters
Details of other rates may be found in the attached Schedule A.
Rationale for the Board's decisions may be found under the Board Findings section
below.
Order No. 83/20
June 10, 2020
Page 4 of 39
2.0
Background
The Utility is jointly owned and operated by Rosser and Rockwood. It is mutually agreed by
both Rural Municipalities that Rosser takes the lead administrative role for the Utility.
Approved rates are implemented by both Rosser and Rockwood accordingly. Water and
wastewater services are provided to 78 customers in the urban area of Grosse Isle, water
only services are provided to 100 customers in Rosser and Rockwood, there are six water
only customers in the Rural Municipality of Woodlands (located outside of Grosse Isle), and
three wastewater only customers (or a total 187 customers).
Rates were last approved in Board Order No. 25/13 effective April 1, 2013, January 1,
2014, and January 1, 2015. The Board also approved the requisite Cost Allocation
Methodology in Board Order No. 88/13.
The Board last approved actual operating deficits of $44,475 for 2012 and $70,183 for
2015 in Board Order No. 73/19 to be recovered through a rate rider of $1.14 per cubic
meter over three years or until the deficit is paid in full, whichever comes first, effective
July 1, 2019.
Water Supply/Distribution
The utility was constructed in 2009/2010 and treated water is purchased from the Cartier
Regional Water Coop.
Wastewater Collection/Treatment
The wastewater system was also constructed in 2009/2010. The lagoon is sized to
service 559 people with a piped wastewater collection system and by trucked septic. The
discharge from the lagoon is sent to Colony Creek.
Order No. 83/20
June 10, 2020
Page 5 of 39
Unaccounted for Water
Unaccounted for water was 3% in 2018, which is within acceptable parameters.
3.0
Application
On January 8, 2020, Rosser and Rockwood jointly applied for revised water and
wastewater rates for the Utility. The application was accompanied by a rate study
prepared by Rosser and Rockwood's consultant, By-Law No. 8-19 for Rosser having had
first reading on November 12, 2019, and By-Law No. 23/19 for Rockwood having received
first reading on December 11, 2019.
A Public Notice of Application was issued on January 29, 2020 allowing for any questions
or comments with respect to the proposed rate increases to the Board and/or
Rosser/Rockwood on or before February 28, 2020. The Board received three responses
from customers, primarily objecting to the increase requested to the Quarterly Service
Charge.
When reviewing an application, the Board can either: hold a public hearing at which the
applicant can present its case and customers can present their concerns; or where it is
deemed to be in the best interests of a utility and its customers, the Board can review the
application using a paper review process without holding a public hearing. The paper
review process considers all written materials submitted by the Utility and the Public, as
well as any information requests and responses between the Board and the Utility.
Whenever reasonable, the Board will review the application using a paper review process
which saves the cost of a public hearing process.
The Board has chosen a paper review process for Rosser/Rockwood's application.
Order No. 83/20
June 10, 2020
Page 6 of 39
The rates were calculated based on the following projections using an annual inflation
rate of 2.0%:
Year 1
Year 2
Year 3
General Expenses
Administration
$28,505
$29,075
$29,657
Total General Expenses
$28,505
$29,075
$29,657
General Revenue
Penalties
$600
$600
$600
Total Revenue
$600
$600
$600
Net Costs General
$27,905
$28,475
$29,057
Water Expenses
Purification and Treatment
$3,468
$3,537
$3,608
Water Purchases
74,460
75,949
77,468
Transmission and Distribution
22,644
23,097
23,559
Amortization
94,735
94,735
94,735
Interest on Long-Term Debt
11,023
9,362
7,855
Contingency
9,828
9,828
9,828
Total Water Expenses
$216,158
$216,508
$217,053
Water Revenue
Manitoba Water Service Board Payment
$5,000
$5,000
$5,000
Hydrant Rentals
3,450
3,450
3,450
Amortization of Capital Grants
18,190
18,190
18,190
Total Water Revenue
$26,640
$26,640
$26,640
Net Costs Water
$189,518
$189,868
$190,413
Wastewater Expenses
Collection System
$204
$208
$212
Treatment and Disposal
19,890
20,288
20,694
Lift Station
3,228
3,293
3,359
Other Sewage and Disposal
1,071
1,092
1,114
Amortization
59,968
59,968
59,968
Interest on Long-Term Debt
10,801
9,362
7,855
Total Wastewater Expenses
$95,162
$94,211
$93,202
Wastewater Revenue
Lagoon Land Lease
$3,600
$3,600
$3,600
Tipping Fees
30,000
30,000
30,000
Amortization of Capital Grants
15,472
15,472
15,472
Total Wastewater Revenue
$49,072
$49,072
$49,072
Net Costs Wastewater
$46,090
$45,139
$44,130
Net Operating Costs
$263,513
$263,482
$263,600
Order No. 83/20
June 10, 2020
Page 7 of 39
Working Capital Surplus/Deficit
Board Order No. 93/09 established that utilities should maintain a minimum working
capital surplus, in an amount equal to 20% of annual expenses. The working capital
surplus/deficit is defined as the Utility fund balance, excluding any capital related items
plus Utility reserves.
As per the 2018 Audited Financial Statements, the most recent information available, the
working capital surplus for the Utility as at December 31, 2018 was:
The Utility meets the Board minimum working capital surplus of 20% for 2018.
Contingency Allowance and Utility Reserves
As per the Board's Water Rate Application Guidelines, a yearly allowance equal to 10%
of the variable operating costs is recommended for a contingency allowance.
Rosser/Rockwood has included a contingency allowance of $9,828 per year for water
only.
The rate study notes the Utility has not identified any projects in its five-year capital plan
and is forecasting a large working capital surplus by 2022. Rosser/Rockwood therefore
is not requesting an annual transfer to reserves.
2018
2017
Fund Surplus/(Deficit)
$2,385,720
$2,714,666
Deduct: Tangible Capital Assets
(6,486,436)
(6,639,586)
Add: Long-Term Debt
4,236,128
2,229,990
Add: Utility Reserve
30,696
23,254
Working Capital Surplus/(Deficit)
$166,108
$(1,671,676)
Total Operating Expenses
$642,116
$426,124
20% of Operating Expenses
$128,423
$85,225
Order No. 83/20
June 10, 2020
Page 8 of 39
Cost Allocation Methodology
The Board requires all municipal governments to review the costs shared between its
general operations and the Utility, and to allocate appropriate and reasonable costs to the
Utility, based on a policy known as a Cost Allocation Methodology. This allocation must
be submitted to the Board for approval and cannot be changed without receiving approval
from the Board. The Board's requirements regarding the cost allocation methodologies
can be found in Board Order No. 93/09.
The Town's allocation plan for shared costs is as follows:
Rural Municipalities of Rosser and Rockwood
Grosse Isle Water and Wastewater Utility
Allocation Plan for Non-Direct Shared Services (see Note 1)
as at October, 2019
Category
Sub-category
Options
1.0 Administrative Staff
3.0% of general
legislative expenses
excluding assessment
and grant expenses.
1.1 Billing services - meter
reading to receipting and
collection.
Receipting and
collection is part of the
admin. staff allocation.
1.2 Accounting/ auditing/
including bylaw making and
enforcement.
3.0% of audit costs
1.3 Common office space
3.0% of office costs,
utilities.
1.4 Office overheads
(telephone, photocopier,
computer, etc.)
3.0% of printing,
postage, and
stationary.
2.0 Operating, construction and
maintenance costs
2.1 Vehicle - fuel,
maintenance, lease costs,
capital costs
A truck is shared
between the Centreport
and Grosse Isle
Utilities. The Grosse
Isle Utility pays 30% of
vehicle costs.
2.2 Labor - full time, part
time, on call, sick time,
vacation (see Note 2)
-
2.3 Public works building
and property.
-
Order No. 83/20
June 10, 2020
Page 9 of 39
2.4 Road repairs and alike
(see Note 3)
Based on actual costs
-
3.0 Major projects
Interest/ financing
N/A
Labor
Based on actual costs
-
External costs
Direct charge (dedicated
consulting)
-
Note 1 - Allocation must be updated periodically to reflect impacts of inflation.
Note 2 - Including salaries and benefits.
Note 3 - If a project involves work benefitting both the Utility and general operations the costs
may be shared (i.e. If reconstructing a road and replacing services at the same time, a portion of
the roadwork costs may be allocated to the Utility.)
Deficits
Board Order No. 73/19 noted actual operating deficits for the years 2012 to 2015, but also
noted costs associated with the Grosse Isle Wastewater Project are under legal dispute
and removed these figures from the actual operating deficit calculations due to the
possibility these costs could be recovered once litigation has been settled. If litigation
does not provide for the recovery of these costs, Rosser/Rockwood were directed to file
deficit applications for the years in deficit accordingly. (Please see Board Order No. 73/19
for complete details and calculations.)
The rate study notes similar actual operating deficits for 2016 of $167,694, 2017 of
$74,735, and $288,284 for 2018 that may be impacted by the above-noted legal dispute.
The supporting calculations are as follows:
2016
2017
2018
Actual Operating Deficit
$(167,694)
$(74,735)
$(288,284)
Add: Legal Fees to be Recovered
27,884
17,444
100,038
Add: Treatment/Disposal Costs to be
Recovered
219,820
95,302
215,614
Net Operating Surplus Excluding Lawsuit
Costs
$80,010
$38,011
$27,368
Order No. 83/20
June 10, 2020
Page 10 of 39
4.0
Board Findings
The Board has reviewed the rate application, the projections presented by
Rosser/Rockwood, and the customer responses.
While the Board is sensitive to the effect of the increases to the Quarterly Service Charge
on customers, the Board must balance this effect with the financial stability of the Utility
when approving rates. Based on the financial projections included in the 2012 rate study
used to calculate the most recent approved Quarterly Service Charge in Board Order No.
25/13 and the figures presented in Rosser/Rockwood's 2018 Audited Financial
Statements, administration costs have increased from approximately $15,000 per year to
approximately $30,000 per year. This increase in costs is representative of the increase
to the Quarterly Service Charge requested by Rosser/Rockwood.
The Board therefore grants approval for the water and wastewater rates as applied for to
be effective July 1, 2020, January 1, 2021, and January 1, 2022.
The Board approves the revised Cost Allocation Methodology and reminds
Rosser/Rockwood this methodology must be used consistently. Any changes to the cost
allocation methodology require Board approval prior to its enforcement.
The Board requires Rosser/Rockwood to review its water and wastewater rates for the
Utility for adequacy and file a report with the Public Utilities Board, as well as an
application for revised rates on or before December 31, 2022.
The Board notes if the costs from the legal dispute are not recovered (or partially
recovered) once the litigation is complete, Rosser/Rockwood is directed to file a Deficit
Application for each year the Utility is found to be in deficit as soon as possible.
Order No. 83/20
June 10, 2020
Page 11 of 39
The Board directs Rosser/Rockwood to provide an update regarding the court decisions
pursuant to the Grosse Isle Wastewater Project lawsuit as soon as they are known. The
Board also directs Rosser/Rockwood to consult with its auditor(s) and ensure all legal
fees and court related costs are tracked and reported accordingly in the
Rosser/Rockwood Audited Financial Statements.
The Board notes rates were last set for the Utility in 2013 and reminds Rosser/Rockwood
regular rate reviews submitted every three years, as per the Board's Guidelines, protect
the financial position of the Utility and may reduce the need for substantial rate increases
in one year.
The Board notes Board Order No. 25/13 advised that Board Guidelines strongly
recommend reserve funds be in place to handle unexpected expenditures.
Rosser/Rockwood has not included a reserve allowance in its request due to no planned
capital activities in its five-year capital plan. The Board recommends any unused
contingency funds be transferred to the Utility Reserve Fund.
The Board notes Board Order No. 25/13 included an "equity surcharge" in the approved
rates to assist the Utility in achieving a positive working capital balance. The rate study
forecasts note the working capital for the Utility will be in a surplus position for 2020 up to
and including 2023 and therefore no "equity surcharge" in included in the rates approved
in this Order.
Order No. 83/20
June 10, 2020
Page 12 of 39
5.0
IT IS THEREFORE ORDERED THAT:
1.
The water and wastewater rates for the Rural Municipality of Rosser and the Rural
Municipality of Rockwood, Grosse Isle Water and Wastewater Utility, BE AND ARE
HEREBY APPROVED in accordance with the attached Schedule A, effective July
1, 2020, January 1, 2021, and January 1, 2022.
2.
The Shared Cost Allocation Methodology for the Rural Municipality of Rosser and
the Rural Municipality of Rockwood BE AND IS HEREBY APPROVED.
3.
The Rural Municipality of Rosser and the Rural Municipality of Rockwood amend its
water and wastewater By-Laws for the Grosse Isle Water and Wastewater Utility to
reflect the decisions in this Order and file a copy with the Public Utilities Board, as
soon as it has received third and final reading.
4.
The Rural Municipality of Rosser and the Rural Municipality of Rockwood provide
notice to its customers, including the decisions in this Order and submit a copy to
the Public Utilities Board.
5.
The Rural Municipality of Rosser and the Rural Municipality of Rockwood review its
water and wastewater rates for adequacy for the Grosse Isle Water and Wastewater
Utility and file a report with the Public Utilities Board, as well as an application for
revised rates if required, by no later than December 31, 2022.
6.
The Rural Municipality of Rosser and/or the Rural Municipality of Rockwood submit
a report to the Public Utilities Board regarding the court decisions pursuant to the
Grosse Isle Wastewater Project as soon as they are known, and file applicable
Deficit Applications as soon as possible.
Board decisions may be appealed in accordance with the provisions of Section 58 of The
Public Utilities Board Act, or reviewed in accordance with Section 36 of the Board's Rules
of Practice and Procedure.
Order No. 83/20
June 10, 2020
Page 13 of 39
Fees payable upon this Order - $500.00
THE PUBLIC UTILITIES BOARD
"Shawn McCutcheon"
Panel Chair
"Frederick Mykytyshyn"_
Assistant Associate Secretary
Certified a true copy of Order No. 83/20
issued by The Public Utilities Board
Assistant Associate Secretary
Order No. 83/20
June 10, 2020
Page 14 of 39
SCHEDULE A
RURAL MUNICIPALITY OF ROSSER
BY-LAW NO. 8-19
GROSSE ISLE WATER AND WASTEWATER UTILITY
SCHEDULE OF QUARTERLY RATES
1. Schedule of Commodity Rates
July 1, 2020
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.11 $3.36
$6.47
Quarterly Service Charge
$30.99
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$30.99
$46.65
$50.40
$128.04
$77.64
19mm (3/4")
2
30
$30.99
$93.30
$100.80
$225.09
$124.29
25mm (1")
4
60
$30.99
$186.60
$201.60
$419.19
$217.59
38mm (1½")
10
150
$30.99
$466.50
$504.00
$1,001.49
$497.49
50mm (2")
25
375
$30.99
$1,166.25
$1,260.00
$2,457.24
$1,197.24
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 15 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.36) + $30.99 = $64.59
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
1. Schedule of Commodity Rates
January 1, 2021
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.13 $3.44
$6.57
Quarterly Service Charge
$35.32
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$35.32
$46.95
$51.60
$133.87
$82.27
19mm (3/4")
2
30
$35.32
$93.90
$103.20
$232.42
$129.22
25mm (1")
4
60
$35.32
$187.80
$206.40
$429.52
$223.12
38mm (1½")
10
150
$35.32
$469.50
$516.00
$1,020.82
$504.82
50mm (2")
25
375
$35.32
$1,173.75
$1,290.00
$2,499.07
$1,209.07
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 16 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.44) + $35.32 = $69.72
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
1. Schedule of Commodity Rates
January 1, 2022
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.15 $3.51
$6.66
Quarterly Service Charge
$39.64
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$39.64
$47.25
$52.65
$139.54
$86.89
19mm (3/4")
2
30
$39.64
$94.50
$105.30
$239.44
$134.14
25mm (1")
4
60
$39.64
$189.00
$210.60
$439.24
$228.64
38mm (1½")
10
150
$39.64
$472.50
$526.50
$1,038.64
$512.14
50mm (2")
25
375
$39.64
$1,181.25
$1,316.25
$2,537.14
$1,220.89
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 17 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.51) + $39.64 = $74.74
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
The following clauses take effect July 1, 2020:
3. Service to Customers Outside Utility's Limits
a. The Council of The Rural Municipality of Rosser may sign Agreements with
customers for the provision of water and wastewater services to properties
located outside the boundaries of Grosse Isle Utility. Such Agreements shall
provide for payment of the appropriate rates set out in this Schedule, as well as a
surcharge set by Resolution of Council, which shall be equivalent to the frontage
levy, general taxes, and special taxes for the Utility purposes in effect at the time
or may be in effect from time to time, and which would be levied on the property
concerned, if it were within Grosse Isle Utility boundaries. In addition, all costs of
connecting to the Utility's mains, and installing and maintaining service
connections, will be paid by the customer.
b. All costs of connecting to the Utility's water and wastewater mains and installing
service connections will be paid by the customer.
4. Billings and Penalties
Accounts shall be billed quarterly based on water used. A late payment penalty
charge of 1.25% compounded monthly shall be charged on the dollar amount
owing after the billing due date. The due date will be at least twenty (20) days
after the mailing of the bills.
5. Disconnection and Reconnection
The Public Utilities Board has approved the Conditions Precedent to be followed
by the Municipality with respect to the disconnection of service for non-payment
including such matters as notice and the right to appeal such action to The Public
Utilities Board. A copy of the Conditions Precedent is available for inspection at
the Rural Municipality's office.
Any service disconnected due to non-payment of account shall not be
reconnected until all arrears, penalties and a reconnection fee of $50.00 have
been paid.
Order No. 83/20
June 10, 2020
Page 18 of 39
Any customer requesting a service disconnection shall pay a fee of $50.00 and if
the customer requests a reconnection that occurs at another date or time, a
reconnection fee of $50.00 will apply.
6. Hydrant Charges
The Rural Municipality of Rosser, or any other hydrant owner, will pay to the
Utility a fee of $150.00 per hydrant for the purpose of maintaining and repairing
all fire hydrants connected to the system, which shall include the cost of water
used for firefighting.
7. Outstanding Bills
Pursuant to Section 252 (2) of The Municipal Act, the amount of all outstanding
charges for water and wastewater services, including fines and penalties, are a
lien and charge upon the land serviced, and may be collected in the same
manner in which ordinary taxes upon the land are collectible, and with like
remedies.
8. Water Allowance Due to Line Freezing
That in any case where, at the request of Council, a customer allows water to run
continuously for any period of time to prevent the water lines in the water system
from freezing, the charge to that customer for the current quarter shall be the
average of the billings for the last two previous quarters to the same customer, or
to the same premises if the occupant has changed.
9. Meter Testing
Any customer wishing to have a meter tested for accuracy will pay in advance a
fee of $125.00, plus any applicable meter testing costs. In the even that the
meter tests proves that the meter is recording water flows in excess of actual
flows, the meter testing fee and associated costs will be refunded to the
customer, and the customer's account will be reviewed and adjusted accordingly
10. Wastewater Surcharges
a) There may be levied annually, in addition to the rates set forth above, a special
surcharge on sewage having a Biochemical Oxygen Demand in excess of 300
parts per million, to be set by Resolution of Council.
b) A special surcharge for substances requiring special treatment shall be
charged based on the actual costs of treatment required for the particular sewage
or industrial waste.
Order No. 83/20
June 10, 2020
Page 19 of 39
11. Water Meters
(a) The RM shall supply an appropriate size water meter and remote read
touchpad at the customer's cost.
(b) The meter and touch pad shall be installed by a registered plumber and the
costs shall be the responsibility of the property owner. The remote touch pad
shall be located at a point easily accessible at all times and approved by the
RM.
(c) The meter shall be installed 75cm above the floor or as approved by the RM.
(d) The meter shall be located as close as practical to the point of entry of the
water line. Ample room must be provided for access to the meter and main
valve at all times.
(e) The meter shall be in a horizontal position with the main shut off valve
immediately before the meter. Another valve shall be installed downstream of
the meter before any distribution piping or ports.
(f) No distribution piping or ports shall be allowed before the meter.
(g) The meter shall be protected from any type of damage including freezing.
(h) The meter shall be protected from any type of damage including freezing.
(i) Costs for any damage and labour for repairs to the water meter and
associated equipment shall be the responsibility of the property owner.
12. Service Permit Fee
Any person wishing to install a new water service pipe, reuse or repurpose an
existing water service pipe, or abandon a water service pipe must apply for and
receive a water service pipe permit. The cost of the permit includes approval of
the plan, inspection of the connection and record keeping.
13. Cross Connections
No customer or person shall connect, cause to be connected or allow to remain
connected any piping, fixture, fitting, container or appliance in a manner which
under any circumstances may allow water, wastewater or any harmful liquid or
substance to enter the Rural Municipality's water system.
If a condition is found to exist which, in the opinion of the Rural Municipality, is
contrary to the aforesaid, the Rural Municipality may either:
Shut off the service or services; or
Give notice to the customer to correct the fault at his or her own expense within a
specified time period.
14. Conditions of Disrepair
In the event that there are conditions of disrepair in the wastewater and water
works on a property that detrimentally affects the system as a whole and, upon
the failure of the owner of the property to correct the condition within a
reasonable time, the Rural Municipality, or its agents, may enter the property,
effect repairs and charge the cost thereof against the subject property as ordinary
taxes.
Order No. 83/20
June 10, 2020
Page 20 of 39
15. Authorization for Officer to Enter Upon Premises
The Public Works Supervisor, or other employee authorized by the Rural
Municipality in the absence of the Public Works Supervisor, shall be authorized to
enter upon any premises for the purpose of:
Affixing to any pipe, wire or apparatus connected with any such utility, a meter or
any other measuring or testing device; or taking readings from, repairing,
inspecting or removing any meter or apparatus belonging to the Rural
Municipality.
16. Volumetric Charge per Kiloliter for Wastewater Disposal Vehicle Tipping Fee
a. Disposal Fee
$6.75 per kiloliter until further notice. The fee is based on 85% of
volume capacity of the Wastewater Disposal Vehicle tank. For
example, if the wastewater Disposal Vehicle holds 11,365 liters or
2,500 gallons, they will be deemed to have deposited 85% of the
11,365 liters each time they deposit into the lagoon.
b. Remote Control Gate Opener
i. Initial Access Fee - $150.00, for each septic truck;
ii. Annual Access Fee - $50.00, for each septic truck. The
Wastewater Disposal Vehicle Licence must be renewed by
paying the Annual Access Fee for each registered septic truck
which is due and payable on the first business day in January of
each year;
iii. Replacement of Remote Control Gate Opener - $150.00;
iv. Switch Remote from one Vehicle to another Vehicle - $125.00
c. Billings
The Due date will be thirty (30) days from the date of the issuance of
the invoice.
d. Reactivation of Remote Control Gate Opener
Any deactivation of the Remote Control Gate Opener due to the
suspension or cancellation of the Wastewater Disposal Vehicle
Licence due to non-payment of account, failure to submit the monthly
Record of Wastewater Pickup and Disposal Report by the 15th day of
the following month, or any infraction under current Lagoon Licensing
By-Law, shall not be reactivated until all reports are submitted, arrears
and a reconnection fee of $125.00 has been paid.
Order No. 83/20
June 10, 2020
Page 21 of 39
SCHEDULE B
CONDITIONS PRECEDENT ALLOWING FOR COLLECTION
AND DISCONNECTION OF WATER AND/OR WASTEWATER SERVICES
FOR NON-PAYMENT OF ACCOUNTS
1.0 PURPOSE:
1.1
The purpose of this document is to outline and define the disconnection
and reconnection policies and procedures for customers with water and/or
wastewater services.
1.2
Disconnection, in accordance with the steps outlined in the following policy
and procedures may occur if a customer is in arrears and full payment or
payment arrangements suitable to the utility have not been made and if
so, such disconnections must occur in conformance with these conditions
precedent.
1.3
Reconnection, in accordance with the following policy and procedures will
occur as soon as it is reasonably possible after the account returns to
good standing. This Policy and Procedure does not apply to disconnection
practices for routine maintenance of the utility including emergencies.
2.0 SCOPE:
2.1
The policy and procedures apply to customers receiving water and/or
wastewater services. The procedures are detailed to reflect the variety of
situations that may occur for each of the following customers.
2.1.1 All property owners and/or tenants responsible for water and/or
wastewater services.
2.1.2 All landlords responsible for providing tenant water and/or
wastewater services covered under The Residential Tenancies Act
(C.C.S.M. c R119).
2.1.3 Where water and/or wastewater services are added to taxes.
2.1.4 Where water is sold in bulk.
2.1.5 Where sewage is dumped into a treatment facility.
2.1.6 Where water and/or wastewater service is provided beyond the
boundaries of a municipality, if applicable.
3.0 DEFINITIONS:
3.1
Account Holder/Customer - shall refer to the person or persons who
have applied for water and/or wastewater service at a particular residence,
whether it be the property owner or renter
Order No. 83/20
June 10, 2020
Page 22 of 39
3.2
Property Owner - shall refer to the person or persons who are listed on
the title of a specific property.
3.3
Renter - is not the property owner of the subject property and shall refer
to the utility account holder/customer of the subject property.
3.4
Security Deposit - shall be based on the risk to the utility and should not
exceed an estimated bill for three months.
4.0 POLICY:
4.1
The Utility will normally confine collection activity to the person(s)
identified on the account who requested the service(s) with an implied
agreement to pay or the person or agency who has agreed to pay for the
service(s), with the following exception: where a reasonable person would
expect that a customer not named on the bill is implicitly responsible for
the service(s), i.e. husband or wife (legal or common-law), that person will
also be presumed to have liability for the outstanding balance.
4.2 In order to satisfy provisions of The Freedom of Information and Protection
of Privacy Act, Utilities are encouraged to develop an agreement between
the utility and the account holder/customer, with provisions that establish
at minimum conditions for service, recourse for unpaid bills, deposits
required, and for renter's acknowledgement that information relating to
their account status and other information may be released to the property
owner to assist with collections.
4.3
The Public Utilities Board (Board) may, on its own initiative, or at the
request of a customer review a Utility's action and make recommendations
and/or orders with respect to same as the Board may determine.
4.4
Every effort is to be made by the Utility to resolve outstanding accounts,
disconnection and reconnection issues directly with its customer(s). If a
solution cannot be reached the customer may apply to the Board for
dispute resolution.
4.5
The Utility should familiarize itself with legislated provisions and the duty
to report when a child is in need of protection and/or where the life, health
or emotional well-being of the child (or children) is endangered. These
provisions are contained in Part III - Child Protection - of The Child and
Family Services Act.
4.6
The Utility must make special application to the Board prior to
disconnecting service to a community or multiple residences/properties.
Such an application must be shared with the affected community (ies)
and/or multiple residences/properties. The Board will consider the
circumstances and particulars of the application and provide the Utility
with direction, following such process as the Board may deem appropriate.
Order No. 83/20
June 10, 2020
Page 23 of 39
4.7
If a landlord is responsible for the provision of water and/or wastewater
services to tenant occupied premises, arrears will be based on the
outstanding account balance and will be subject to Residential Tenancy
Branch (RTB) procedures at the tenant occupied premises. Landlords
failing to bring their outstanding account balance to good standing will be
subject to disconnection of services of the same utility at their personal
residence and any vacant premises under the same name.
4.8
This policy does not affect the Utility's right to disconnect in times of
emergency and/or for reasons of safety or for failure to comply with water
rationing requirements.
4.9
The Utility will keep current data of all disconnected customers in
accordance with the following procedures.
4.10 The Utility may seek Board exemption from full disconnection procedures
when faced with customers who consistently and deliberately show
patterns of payment avoidance and who clearly understand the
consequences of their actions.
5.0 PROCEDURES
5.1 DISCONNECTION PROCEDURE
Steps 1, 2 and 3 must be followed on water and/or wastewater services in arrears.
Step 1
Customers shall receive a billing statement each billing cycle for services. In some
cases the bill is for past consumption and/or minimum quarterly bill for the prior quarter
and in other cases, for past consumption over the minimum quarterly bill in the prior
quarter plus the next minimum quarterly bill in advance. The due date which appears on
the bill shall be no less than 14 days after the billing date. Bulk water customers or
customers dumping sewage may have special billing arrangements. However, failure to
pay an outstanding bill may result in the removal of the right to use the service.
Step 2
If payment is not received within 31 days from the last billing date, a message similar to
the following shall appear on a reminder statement:
"Our records indicate your account is past due. Please give this your prompt
attention.
If payment or payment arrangements have been made, kindly disregard this
notice."
[The following is applicable to residential premises.]
"Information on service disconnection, payment arrangements and financial
assistance
is enclosed."
Order No. 83/20
June 10, 2020
Page 24 of 39
Sample Insert:
If your account is past due
and you have not made
payment arrangements,
your water and/or
wastewater service
could be disconnected.
The Public Utilities Board
adopted Order No. 39/09
governing the
disconnection
of water and/or wastewater
service for non-payment of
account.
To make payment
arrangements, please
contact
the utility at:
204-467-5711
If you have already made
payment arrangements,
please disregard this
notice.
Financial assistance may
be available through
Employment and Income
Assistance:
- 1-800-626-4862
Additional financial
counseling and support
may be available through
Community Financial
Counseling Services:
- 1-888-573-2383
Step 3
If payment is not received within 45 days of the last billing date, a message similar to
the following shall appear on the second and final reminder notice. Reconnection fees
will be charged as approved by the Board from time to time:
IMPORTANT PAST DUE NOTICE
Your account is past due. If suitable payment arrangements or full payment of the
arrears are not made on or before (enter Date {14 calendar days from date of issue})
your account will be subject to disconnection. If payment of the arrears has already
been made, please notify us immediately. If payment arrangements have already been
made kindly disregard this notice.
If your service(s) is disconnected, full payment of the arrears balance plus a
reconnection fee will be required before service is fully restored. A security deposit may
also be required.
Customers may appeal the Utility's action by contacting the Public Utilities Board.
The Utility is not responsible for any damages or losses that may occur as a result of
services which are disconnected for non-payment. Please ensure you protect people,
animals and property that may be impacted by disconnection of service.
Reconnect Fees are $ 50.00.
Order No. 83/20
June 10, 2020
Page 25 of 39
Your service will be disconnected on _______________________ in the a.m. or p.m.
5.2
Where the Utility bills the minimum quarterly bill in advance, and where
service is not reconnected, the bill should be adjusted and prorated
accordingly, for the period from the date of disconnection to the end of the
next quarter.
5.3
The following are exceptions to the above notice requirements before
disconnection:
(a) Where the customer's account was past due and where a payment
arrangement was made and subsequently broken, the Utility may
disconnect the customer's service with 7 calendar days notice.
(b) Where the customer's account was past due for services billed at a
previous premise, the Utility may, with 10 days notice, disconnect the
customer's service at the new premise if the customer fails to make a
payment arrangement.
The Utility shall take all reasonable steps to collect the arrears from its account
holder/customer before adding any arrears to taxes.
5.4
A message similar to the following shall appear on any future billing
statements where services have been disconnected:
"Your account remains outstanding despite previous requests for payment.
Failure to pay the outstanding account balance may make your account subject
to legal action. Please call the phone number on the front of your billing
statement or pay in person. If payment of the arrears has already been made
please notify the Utility immediately. If payment arrangements have already been
made kindly disregard this notice."
6.0 RECONNECTION OR RESTORATION OF SERVICE PROCEDURE:
6.1
No reconnection of service(s) shall occur unless full payment of the
arrears or payment arrangements is made suitable to the Utility including a
reconnection fee. Reconnection terms may also include the payment of a
security deposit.
6.2
All reasonable efforts shall be made to reconnect or restore the service as
soon as possible.
Order No. 83/20
June 10, 2020
Page 26 of 39
7.0 GENERAL GUIDELINES FOR RENTAL PROPERTIES:
7.1
The renter and property owner are both responsible for providing notice
and meter readings to the utility when vacating or renting a premise for the
first time.
7.2
If the new renter has an unpaid amount, the utility may refuse service to
the tenant.
7.3
The departing tenant will be responsible for services to the date of
departure and the arriving tenant or the property owner will be responsible
on the date the new tenant takes occupancy.
7.4
If there is a period of time between departing tenant and the arriving
tenant the property owner will be responsible for the service charge.
7.5 The renter's deposit, if applicable, will be applied to the utility bill at this
time. In the case where the amount of the deposit, if applicable, exceeds
the amount of the final bills and a credit is shown on the utility account, the
credit is then refunded to the renter in the form of a cheque.
8.0 REPORTING REQUIREMENTS:
8.1
The Utility shall record the following information which the Board may
request at any time:
(a) the name of the account holder disconnected;
(b) efforts made by the Utility to contact the customer (bill
messages, letters, telephone calls, personal visits) and the results
of such efforts.
Order No. 83/20
June 10, 2020
Page 27 of 39
SCHEDULE A
RURAL MUNICIPALITY OF ROCKWOOD
BY-LAW NO. 23/19
GROSSE ISLE WATER AND WASTEWATER UTILITY
SCHEDULE OF QUARTERLY RATES
1. Schedule of Commodity Rates
July 1, 2020
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.11 $3.36
$6.47
Quarterly Service Charge
$30.99
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$30.99
$46.65
$50.40
$128.04
$77.64
19mm (3/4")
2
30
$30.99
$93.30
$100.80
$225.09
$124.29
25mm (1")
4
60
$30.99
$186.60
$201.60
$419.19
$217.59
38mm (1½")
10
150
$30.99
$466.50
$504.00
$1,001.49
$497.49
50mm (2")
25
375
$30.99
$1,166.25
$1,260.00
$2,457.24
$1,197.24
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 28 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.36) + $30.99 = $64.59
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
1. Schedule of Commodity Rates
January 1, 2021
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.13 $3.44
$6.57
Quarterly Service Charge
$35.32
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$35.32
$46.95
$51.60
$133.87
$82.27
19mm (3/4")
2
30
$35.32
$93.90
$103.20
$232.42
$129.22
25mm (1")
4
60
$35.32
$187.80
$206.40
$429.52
$223.12
38mm (1½")
10
150
$35.32
$469.50
$516.00
$1,020.82
$504.82
50mm (2")
25
375
$35.32
$1,173.75
$1,290.00
$2,499.07
$1,209.07
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 29 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.44) + $35.32 = $69.72
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
1. Schedule of Commodity Rates
January 1, 2022
Rates per Cubic Meter
Water Wastewater Water and Wastewater
$3.15 $3.51
$6.66
Quarterly Service Charge
$39.64
2. Minimum Charges per Quarter
Notwithstanding the rates set forth in paragraph 1, all customers will pay the
applicable minimum charges per quarter set out below, which includes the water
allowance as listed.
a) Water & Wastewater Customers
Meter Size
Group
Capacity
Ratio
Water
Included
C.M.
Customer
Service
Charge
Water
Commodity
Charge
Wastewater
Commodity
Charge
Water and
Wastewater
Total
Quarterly
Minimum
Water
Only Total
Quarterly
Minimum
15mm (5/8")
1
15
$39.64
$47.25
$52.65
$139.54
$86.89
19mm (3/4")
2
30
$39.64
$94.50
$105.30
$239.44
$134.14
25mm (1")
4
60
$39.64
$189.00
$210.60
$439.24
$228.64
38mm (1½")
10
150
$39.64
$472.50
$526.50
$1,038.64
$512.14
50mm (2")
25
375
$39.64
$1,181.25
$1,316.25
$2,537.14
$1,220.89
b) Water Only Customers
The minimum charge will be the same for each meter size as shown above, but the
Wastewater Commodity Charge will be excluded.
Order No. 83/20
June 10, 2020
Page 30 of 39
c) Wastewater Only for Residential Customers
The wastewater only charge is based on average quarterly consumption of 10 cubic
meters plus the quarterly customer service charge.
The quarterly charge for Wastewater only is (10 * $3.51) + $39.64 = $74.74
d) Basic Quarterly Charge
Basic Quarterly Charges are applicable to Rural Regional Water customers that have
the services installed onto their properties, but are not receiving the service to date.
Once water is provided, these customers will then be subject to the then-approved
volumetric charges.
The following clauses take effect July 1, 2020:
3. Service to Customers Outside Utility's Limits
a. The Council of The Rural Municipality of Rockwood may sign Agreements with
customers for the provision of water and wastewater services to properties located
outside the boundaries of Grosse Isle Utility. Such Agreements shall provide for
payment of the appropriate rates set out in this Schedule, as well as a surcharge,
set by Resolution of Council, which shall be equivalent to the frontage levy, general
taxes, and special taxes for the Utility purposes in effect at the time or may be in
effect from time to time, and which would be levied on the property concerned if it
were within Grosse Isle Utility boundaries. In addition, all costs of connecting to the
Utility's mains, and installing and maintaining service connections, will be paid by
the customer.
b. All costs of connecting to the Utility's water and wastewater mains and installing
service connections will be paid by the customer.
4. Billings and Penalties
Accounts shall be billed quarterly based on water used. A late payment penalty
charge of 1.25% compounded monthly shall be charged on the dollar amount owing
after the billing due date. The due date will be at least twenty (20) days after the
mailing of the bills.
5. Disconnection and Reconnection
The Public Utilities Board has approved the Conditions Precedent to be followed by
the Municipality with respect to the disconnection of service for non-payment
including such matters as notice and the right to appeal such action to The Public
Utilities Board. A copy of the Conditions Precedent is available for inspection at the
Rural Municipality's office.
Any service disconnected due to non-payment of account shall not be reconnected
until all arrears, penalties and a reconnection fee of $50.00 have been paid.
Order No. 83/20
June 10, 2020
Page 31 of 39
Any customer requesting a service disconnection shall pay a fee of $50.00 and if
the customer requests a reconnection that occurs at another date or time, a
reconnection fee of $50.00 will apply.
6. Hydrant Charges
The Rural Municipality of Rockwood, or any other hydrant owner, will pay to the
Utility a fee of $150.00 per hydrant for the purpose of maintaining and repairing all
fire hydrants connected to the system which shall include the cost of water used for
firefighting.
7. Outstanding Bills
Pursuant to Section 252 (2) of The Municipal Act, the amount of all outstanding
charges for water and wastewater services, including fines and penalties, are a lien
and charge upon the land serviced, and may be collected in the same manner in
which ordinary taxes upon the land are collectible, and with like remedies.
8. Water Allowance Due to Line Freezing
That in any case where, at the request of Council, a customer allows water to run
continuously for any period of time to prevent the water lines in the water system
from freezing, the charge to that customer for the current quarter shall be the
average of the billings for the last two previous quarters to the same customer, or to
the same premises if the occupant has changed.
9. Meter Testing
Any customer wishing to have a meter tested for accuracy will pay in advance a fee
of $125.00, plus any applicable meter testing costs. In the even that the meter tests
proves that the meter is recording water flows in excess of actual flows, the meter
testing fee and associated costs will be refunded to the customer, and the
customer's account will be reviewed and adjusted accordingly
10. Wastewater Surcharges
a) There may be levied annually, in addition to the rates set forth above, a special
surcharge on sewage having a Biochemical Oxygen Demand in excess of 300 parts
per million, to be set by Resolution of Council.
b) A special surcharge for substances requiring special treatment shall be charged
based on the actual costs of treatment required for the particular sewage or
industrial waste.
Order No. 83/20
June 10, 2020
Page 32 of 39
11. Water Meters
(a) The RM shall supply an appropriate size water meter and remote read
touchpad at the customer's cost.
(b) The meter and touch pad shall be installed by a registered plumber and the
costs shall be the responsibility of the property owner. The remote touch pad
shall be located at a point easily accessible at all times and approved by the
RM.
(c) The meter shall be installed 75cm above the floor or as approved by the RM.
(d) The meter shall be located as close as practical to the point of entry of the
water line. Ample room must be provided for access to the meter and main
valve at all times.
(e) The meter shall be in a horizontal position with the main shut off valve
immediately before the meter. Another valve shall be installed downstream of
the meter before any distribution piping or ports.
(f) No distribution piping or ports shall be allowed before the meter.
(g) The meter shall be protected from any type of damage including freezing.
(h) The meter shall be protected from any type of damage including freezing.
(i) Costs for any damage and labour for repairs to the water meter and
associated equipment shall be the responsibility of the property owner.
12. Service Permit Fee
Any person wishing to install a new water service pipe, reuse or repurpose an
existing water service pipe, or abandon a water service pipe must apply for and
receive a water service pipe permit. The cost of the permit includes approval of
the plan, inspection of the connection and record keeping.
13. Cross Connections
No customer or person shall connect, cause to be connected or allow to remain
connected any piping, fixture, fitting, container or appliance in a manner which
under any circumstances may allow water, wastewater or any harmful liquid or
substance to enter the Rural Municipality's water system.
If a condition is found to exist which, in the opinion of the Rural Municipality, is
contrary to the aforesaid, the Rural Municipality may either:
Shut off the service or services; or
Give notice to the customer to correct the fault at his or her own expense within a
specified time period.
14. Conditions of Disrepair
In the event that there are conditions of disrepair in the wastewater and water
works on a property that detrimentally affects the system as a whole and, upon
the failure of the owner of the property to correct the condition within a
reasonable time, the Rural Municipality, or its agents, may enter the property,
effect repairs and charge the cost thereof against the subject property as ordinary
taxes.
Order No. 83/20
June 10, 2020
Page 33 of 39
15. Authorization for Officer to Enter Upon Premises
The Public Works Supervisor, or other employee authorized by the Rural
Municipality in the absence of the Public Works Supervisor, shall be authorized to
enter upon any premises for the purpose of:
Affixing to any pipe, wire or apparatus connected with any such utility, a meter or
any other measuring or testing device; or taking readings from, repairing,
inspecting or removing any meter or apparatus belonging to the Rural
Municipality.
16. Volumetric Charge per Kiloliter for Wastewater Disposal Vehicle Tipping Fee
a. Disposal Fee
$6.75 per kiloliter until further notice. The fee is based on 85% of
volume capacity of the Wastewater Disposal Vehicle tank. For
example, if the wastewater Disposal Vehicle holds 11,365 liters or
2,500 gallons, they will be deemed to have deposited 85% of the
11,365 liters each time they deposit into the lagoon.
b. Remote Control Gate Opener
i. Initial Access Fee - $150.00, for each septic truck;
ii. Annual Access Fee - $50.00, for each septic truck. The
Wastewater Disposal Vehicle Licence must be renewed by paying
the Annual Access Fee for each registered septic truck which is
due and payable on the first business day in January of each year;
iii. Replacement of Remote Control Gate Opener - $150.00;
iv. Switch Remote from one Vehicle to another Vehicle - $125.00
c. Billings
The Due date will be thirty (30) days from the date of the issuance of
the invoice.
d. Reactivation of Remote Control Gate Opener
Any deactivation of the Remote Control Gate Opener due to the
suspension or cancellation of the Wastewater Disposal Vehicle
Licence due to non-payment of account, failure to submit the monthly
Record of Wastewater Pickup and Disposal Report by the 15th day of
the following month, or any infraction under current Lagoon Licensing
By-Law, shall not be reactivated until all reports are submitted, arrears
and a reconnection fee of $125.00 has been paid.
Order No. 83/20
June 10, 2020
Page 34 of 39
SCHEDULE B
CONDITIONS PRECEDENT ALLOWING FOR COLLECTION
AND DISCONNECTION OF WATER AND/OR WASTEWATER SERVICES
FOR NON-PAYMENT OF ACCOUNTS
1.0 PURPOSE:
1.4
The purpose of this document is to outline and define the disconnection
and reconnection policies and procedures for customers with water and/or
wastewater services.
1.5
Disconnection, in accordance with the steps outlined in the following policy
and procedures may occur if a customer is in arrears and full payment or
payment arrangements suitable to the utility have not been made and if
so, such disconnections must occur in conformance with these conditions
precedent.
1.6
Reconnection, in accordance with the following policy and procedures will
occur as soon as it is reasonably possible after the account returns to
good standing. This Policy and Procedure does not apply to disconnection
practices for routine maintenance of the utility including emergencies.
3.0 SCOPE:
2.1
The policy and procedures apply to customers receiving water and/or
wastewater services. The procedures are detailed to reflect the variety of
situations that may occur for each of the following customers.
2.1.1 All property owners and/or tenants responsible for water and/or
wastewater services.
2.1.2 All landlords responsible for providing tenant water and/or
wastewater services covered under The Residential Tenancies Act
(C.C.S.M. c R119).
2.1.3 Where water and/or wastewater services are added to taxes.
2.1.4 Where water is sold in bulk.
2.1.5 Where sewage is dumped into a treatment facility.
2.1.6 Where water and/or wastewater service is provided beyond the
boundaries of a municipality, if applicable.
3.0 DEFINITIONS:
3.1
Account Holder/Customer - shall refer to the person or persons who
have applied for water and/or wastewater service at a particular residence,
whether it be the property owner or renter
Order No. 83/20
June 10, 2020
Page 35 of 39
3.2
Property Owner - shall refer to the person or persons who are listed on
the title of a specific property.
3.3
Renter - is not the property owner of the subject property and shall refer
to the utility account holder/customer of the subject property.
3.4
Security Deposit - shall be based on the risk to the utility and should not
exceed an estimated bill for three months.
4.0 POLICY:
4.1
The Utility will normally confine collection activity to the person(s)
identified on the account who requested the service(s) with an implied
agreement to pay or the person or agency who has agreed to pay for the
service(s), with the following exception: where a reasonable person would
expect that a customer not named on the bill is implicitly responsible for
the service(s), i.e. husband or wife (legal or common-law), that person will
also be presumed to have liability for the outstanding balance.
4.2 In order to satisfy provisions of The Freedom of Information and Protection
of Privacy Act, Utilities are encouraged to develop an agreement between
the utility and the account holder/customer, with provisions that establish
at minimum conditions for service, recourse for unpaid bills, deposits
required, and for renter's acknowledgement that information relating to
their account status and other information may be released to the property
owner to assist with collections.
4.3
The Public Utilities Board (Board) may, on its own initiative, or at the
request of a customer review a Utility's action and make recommendations
and/or orders with respect to same as the Board may determine.
4.4
Every effort is to be made by the Utility to resolve outstanding accounts,
disconnection and reconnection issues directly with its customer(s). If a
solution cannot be reached the customer may apply to the Board for
dispute resolution.
4.5
The Utility should familiarize itself with legislated provisions and the duty
to report when a child is in need of protection and/or where the life, health
or emotional well-being of the child (or children) is endangered. These
provisions are contained in Part III - Child Protection - of The Child and
Family Services Act.
4.6
The Utility must make special application to the Board prior to
disconnecting service to a community or multiple residences/properties.
Such an application must be shared with the affected community (ies)
and/or multiple residences/properties. The Board will consider the
circumstances and particulars of the application and provide the Utility
with direction, following such process as the Board may deem appropriate.
Order No. 83/20
June 10, 2020
Page 36 of 39
4.7
If a landlord is responsible for the provision of water and/or wastewater
services to tenant occupied premises, arrears will be based on the
outstanding account balance and will be subject to Residential Tenancy
Branch (RTB) procedures at the tenant occupied premises. Landlords
failing to bring their outstanding account balance to good standing will be
subject to disconnection of services of the same utility at their personal
residence and any vacant premises under the same name.
4.8
This policy does not affect the Utility's right to disconnect in times of
emergency and/or for reasons of safety or for failure to comply with water
rationing requirements.
4.9
The Utility will keep current data of all disconnected customers in
accordance with the following procedures.
4.10 The Utility may seek Board exemption from full disconnection procedures
when faced with customers who consistently and deliberately show
patterns of payment avoidance and who clearly understand the
consequences of their actions.
5.0 PROCEDURES
5.1 DISCONNECTION PROCEDURE
Steps 1, 2 and 3 must be followed on water and/or wastewater services in arrears.
Step 1
Customers shall receive a billing statement each billing cycle for services. In some
cases the bill is for past consumption and/or minimum quarterly bill for the prior quarter
and in other cases, for past consumption over the minimum quarterly bill in the prior
quarter plus the next minimum quarterly bill in advance. The due date which appears on
the bill shall be no less than 14 days after the billing date. Bulk water customers or
customers dumping sewage may have special billing arrangements. However, failure to
pay an outstanding bill may result in the removal of the right to use the service.
Step 2
If payment is not received within 31 days from the last billing date, a message similar to
the following shall appear on a reminder statement:
"Our records indicate your account is past due. Please give this your prompt
attention.
If payment or payment arrangements have been made, kindly disregard this
notice."
[The following is applicable to residential premises.]
"Information on service disconnection, payment arrangements and financial
assistance
is enclosed."
Order No. 83/20
June 10, 2020
Page 37 of 39
Sample Insert:
If your account is past due
and you have not made
payment arrangements,
your water and/or
wastewater service
could be disconnected.
The Public Utilities Board
adopted Order No. 39/09
governing the
disconnection of water
and/or wastewater service
for non-payment of
account.
To make payment
arrangements, please
contact
the utility at:
204-467-5711
If you have already made
payment arrangements,
please disregard this
notice.
Financial assistance may
be available through
Employment and Income
Assistance:
- 1-800-626-4862
Additional financial
counseling and support
may be available through
Community Financial
Counseling Services:
- 1-888-573-2383
Step 3
If payment is not received within 45 days of the last billing date, a message similar to
the following shall appear on the second and final reminder notice. Reconnection fees
will be charged as approved by the Board from time to time:
IMPORTANT PAST DUE NOTICE
Your account is past due. If suitable payment arrangements or full payment of the
arrears are not made on or before (enter Date {14 calendar days from date of issue})
your account will be subject to disconnection. If payment of the arrears has already
been made, please notify us immediately. If payment arrangements have already been
made kindly disregard this notice.
If your service(s) is disconnected, full payment of the arrears balance plus a
reconnection fee will be required before service is fully restored. A security deposit may
also be required.
Customers may appeal the Utility's action by contacting the Public Utilities Board.
The Utility is not responsible for any damages or losses that may occur as a result of
services which are disconnected for non-payment. Please ensure you protect people,
animals and property that may be impacted by disconnection of service.
Reconnect Fees are $ 50.00.
Order No. 83/20
June 10, 2020
Page 38 of 39
Your service will be disconnected on _______________________ in the a.m. or p.m.
5.2
Where the Utility bills the minimum quarterly bill in advance, and where
service is not reconnected, the bill should be adjusted and prorated
accordingly, for the period from the date of disconnection to the end of the
next quarter.
5.3
The following are exceptions to the above notice requirements before
disconnection:
(a) Where the customer's account was past due and where a payment
arrangement was made and subsequently broken, the Utility may
disconnect the customer's service with 7 calendar days notice.
(b) Where the customer's account was past due for services billed at a
previous premise, the Utility may, with 10 days notice, disconnect the
customer's service at the new premise if the customer fails to make a
payment arrangement.
The Utility shall take all reasonable steps to collect the arrears from its account
holder/customer before adding any arrears to taxes.
5.4
A message similar to the following shall appear on any future billing
statements where services have been disconnected:
"Your account remains outstanding despite previous requests for payment.
Failure to pay the outstanding account balance may make your account subject
to legal action. Please call the phone number on the front of your billing
statement or pay in person. If payment of the arrears has already been made
please notify the Utility immediately. If payment arrangements have already been
made kindly disregard this notice."
6.0 RECONNECTION OR RESTORATION OF SERVICE PROCEDURE:
6.1
No reconnection of service(s) shall occur unless full payment of the
arrears or payment arrangements is made suitable to the Utility including a
reconnection fee. Reconnection terms may also include the payment of a
security deposit.
6.2
All reasonable efforts shall be made to reconnect or restore the service as
soon as possible.
Order No. 83/20
June 10, 2020
Page 39 of 39
7.0 GENERAL GUIDELINES FOR RENTAL PROPERTIES:
7.1
The renter and property owner are both responsible for providing notice
and meter readings to the utility when vacating or renting a premise for the
first time.
7.2
If the new renter has an unpaid amount, the utility may refuse service to
the tenant.
7.3
The departing tenant will be responsible for services to the date of
departure and the arriving tenant or the property owner will be responsible
on the date the new tenant takes occupancy.
7.4
If there is a period of time between departing tenant and the arriving
tenant the property owner will be responsible for the service charge.
7.5 The renter's deposit, if applicable, will be applied to the utility bill at this
time. In the case where the amount of the deposit, if applicable, exceeds
the amount of the final bills and a credit is shown on the utility account, the
credit is then refunded to the renter in the form of a cheque.
8.0 REPORTING REQUIREMENTS:
8.1
The Utility shall record the following information which the Board may
request at any time:
(a) the name of the account holder disconnected;
(b) efforts made by the Utility to contact the customer (bill
messages, letters, telephone calls, personal visits) and the results
of such efforts.