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# Water Account & Billing
The City of Cambridge now offers MyWaterAccount, a secure online portal that allows customers to view their water and wastewater billing and consumption history. Customers that sign up for this service can access up to two years of transaction history. You can even print or download your account information in a Microsoft Excel document for easy viewing.
Sign Up for MyWater Portal
Already registered? Go to the login page to access your account.
How do I register to see my water account information?
Register for your MyWaterAccount to create a secure login and password. Other information required for registration (found on your water bill) includes:
* Account number
* Name of account holder
* Service address
Refer to your most recent water bill and be sure to enter all registration information exactly as it appears on your bill. Create a login and password to complete your registration.
Already registered? Go to the login page to access your account.
How do I sign up for eBilling?
Want to receive your water bill electronically? Sign up for the City of Cambridge eBilling service.
This service allows you to receive your water bill in a PDF format, sent directly to the email address of your choice. You must provide a valid email address. We immediately cancel your enrollment in this program if your eBill is undeliverable to the provided email address.
The City sends your eBill approximately three weeks before the due date. You will no longer receive a paper copy of the bill.
How do I change the email address for eBilling?
It is your responsibility to ensure that the email address provided for the City of Cambridge's eBilling service is correct and is the email address that you wish your bills be sent to. You can change your e-mail for eBilling, if required.
How do I cancel my eBilling service?
If you would like to cancel your eBilling services, please provide your written request by email. By cancelling eBilling, you will no longer receive your bills electronically and will once again receive a paper copy of your bill through the mail.
How do I change mailing information?
If you are the registered owner and would like to direct your bill to an alternate address, or if you want to redirect a bill to a tenant for payment purposes, please submit a request for water service billing address change. Please note that to complete the mailing information change you need details that appear on your current bill. The changes will be updated to your account on the next business day.
I'm moving. How do I get a final water meter reading?
If you are the registered owner and are moving from your current location or if you want to produce a final bill for an existing tenant, you need to apply online for a Request for Final Water Meter Reading. You must complete all fields in order for us to process your request.
You must submit your request at least four business days before the date you require a final meter reading. A processing fee, as outlined in the final request, will appear on your final bill for your current address.
How do I set up a new water account?
If you are the registered owner and you are moving within/to the City of Cambridge or if you would like to set up a new account in your name and redirect the bill to a new tenant, you need to set up a new account for water and wastewater service. You must submit your application for a new water account at least four business days before the date you require water services. You must complete all fields in order for us to process your request. A processing fee, as outlined in the application, will appear on your first bill.
How do I set up a high water useage alert?
You can set up an alert to be notified if you use a certain amount of water in a day, week or month. This can be helpful in finding leaks before you receive a large bill. Follow the steps in the video below to set up an alert on your residental water account.
I have a high water bill. What should I do?
#### High water consumption
An increase in water consumption compared to your previous bill can be a result of a number of factors, including:
* Changes in consumption patterns
* Leaks in your home
* Leaking toilets
* Appliances
* Meter reading error
* Estimates
Learn more about water conservation and programs offered through the Region of Waterloo
#### High Water Leak Adjustment Policy
Residential and not-for-profit water customers who experience a high water bill may be eligible for limited financial relief.
To be eligible for an adjustment, you must meet the following criteria:
1. Residential or Residential Not-For-Profit organization
2. High bill was issued in the last 90 days
3. Additional water billed is at least 2 times your average consumption
4. No prior adjustment was granted in last 12 months and no more than 2 adjustments in a 10 year period
5. The high water problem has been identified and repaired (proof of repair is required as part of your application)
Submit your high water adjustment application online.
#### Water billing appeals
If an individual customers concern(s) cannot be addressed through the High Water Leak Adjustment Policy or the normal escalation process, they may have access to an appeal process.
The appeal committee addresses concerns which meet the following criteria:
* A high water bill concern where an individual bill is greater than 2 times average consumption, greater than $250.00 and where no adjustment has already been granted under the High Water Leak Adjustment Policy
* The concern(s) occurred within the last 6 months
* The concern(s) has been reviewed within the High Water Leak Adjustment process and a discussion has taken place with either the Supervisor of Billing and Collection or the Manager of Revenue
Requests considered ineligible will not be reviewed under this process.
If your concern(s) meets the criteria, send us an email providing the specifics of your concerns and enter "Water Billing Appeal" in the subject line of the email.
What do I need to know about Tenant Accounts?
The City of Cambridge sets up accounts for tenant properties in the landlord's (owner's) name. As a customer service, the City will also redirect bills to a non-owner (tenant) upon the owner's request.
If you have any questions, please email the Tax and Water Division.
### Water rates
Provincial legislation requires operating costs come from the customers using the water and sewage services. A rate structure with both fixed service charges and varying consumption rates is in place.
Consumption charges are based on the volume of water recorded on your meter during a billing period. Based on the size of your water meter, the fixed service charges are the basic costs to provide the services, regardless of volume.
##### Variable water rates:
2026 Water Rate - $2.82 per cubic meter
2026 Wastewater Rate - $2.87 per cubic meter
##### Monthly fixed water rates based on meter size
| **Meter Size in** **Millimetres (mm)** | **Water Service Charge** | **Wastewater Service Charge** |
| --- | --- | --- |
| 15 mm to 19 mm (residential) | $11.21 | $8.03 |
| 25 mm | $28.01 | $20.07 |
| 37 mm | $56.03 | $40.14 |
| 50 mm | $89.64 | $64.22 |
| 75 mm | $196.09 | $140.49 |
| 100 mm | $336.16 | $240.83 |
| 150 mm | $700.32 | $501.73 |
| 200 mm | $896.41 | $642.22 |
| 250 mm | $1,288.60 | $923.19 |
##### 2026 Stormwater Rates by Property
| **Rates by Category** | **2026 Annual Rate** |
| --- | --- |
| Stormwater Flat A *Residential <=0.2 acres (flat rate)* | $49.75 |
| Stormwater Flat B *Residential >0.2 & <1 acre (flat rate)* | $149.25 |
| Stormwater Flat C *Residential >=1 acre (flat rate)* | $497.50 |
| Stormwater Flat D *Non-Residential <1 acre (flat rate)* | $244.79 |
| Stormwater per Acre E *Non-Residential >=1 acre (rate per acre)* | $755.15 |
| Agricultural (per acre) | $3.18 |
For more information on the water distribution, sanitary collection, or stormwater system in Cambridge, please contact the Public Works Division at (519) 623-1340.
##### Stormwater Billing FAQ
Why did I receive a stormwater-only bill?
The stormwater-only bills recently issued to certain rural properties represent the final phase of the City's stormwater billing implementation and GIS review. These properties do not receive a municipal water bill, so stormwater charges were issued separately.
Is this a new charge?
No. Stormwater-related costs are not new. Before July 1, 2025, these costs were funded through the general property tax levy. As part of the 2025 Budget, Council approved shifting these costs to a dedicated stormwater fee to improve transparency and establish a sustainable funding source for stormwater infrastructure.
What is stormwater?
Stormwater is rainwater and melted snow that runs off roofs, driveways, roads, parking lots, and other surfaces into the City's stormwater system. The system helps manage runoff, reduce flooding risks, and protect local waterways and the environment. More information can be found on our Stormwater & Sewers page.
How are stormwater charges calculated?
Stormwater fees are based on property characteristics that influence runoff generation, including:
* Rooftops
* Driveways
* Parking areas
* Other impervious surfaces
The assigned fee is an average rate based on property size and type. It is not intended to represent a precise measurement of runoff generated by an individual property.
Does my water usage affect my stormwater charge?
No. Water and sewer consumption are not factors in determining stormwater fees. The charge is based on property characteristics related to runoff generation.
Why did the City move stormwater costs from taxes to a dedicated fee?
The dedicated fee:
* Increases transparency about stormwater costs.
* Creates a stable and sustainable funding source.
* Aligns costs more closely with the factors that contribute to stormwater runoff.
* Supports long-term maintenance and replacement of infrastructure.
Why was my bill sent later than expected?
The stormwater-only bills were issued as part of the final phase of the City's GIS review and billing implementation process. Recognizing the delayed timing, the City provided an extended due date and offers payment plan options for affected property owners.
Are payment plans available?
Yes. The City offers flexible payment arrangements for residents who require assistance. Property owners are encouraged to contact the City's Billing team to discuss available options.
Why are some agricultural and managed forest properties part of this billing?
The Province recently amended Ontario Regulation 584/06 under the Municipal Act, 2001. Effective July 16, 2026, municipalities are restricted in how stormwater fees may be applied to properties, or portions of properties, within the Farm and Managed Forest tax classes.
As a result, affected properties were advised that billing up to July 16, 2026, would be the only billing period unless the property's tax classification changes in the future.
Where can residents get more information?
Residents can:
Visit the City's Stormwater webpage
Email the City's Billing Team to discuss an account and make a payment arrangement - [email protected]
Contact the Service Cambridge Team to discuss the stormwater program at [email protected] or 519-623-1340
