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archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
# MAINTAINING KING
| Service Description |
| --- |
| The service area for Maintaining King includes a wide range of responsibilities aimed at ensuring the township's infrastructure is safe, functional, and well-maintained. This includes road maintenance to keep streets in good condition, winter maintenance to manage snow and ice, and sidewalk upkeep to ensure pedestrian safety. Additionally, the service area covers street lighting to enhance visibility and security, facility maintenance to keep public buildings in optimal condition, fleet services to manage and maintain the township's vehicles, and asset management to oversee and preserve the township's physical assets. Together, these services work to provide a well-maintained and efficient environment for all residents and visitors. **Service Areas** * Asset Management * Road Maintenance * Winter Maintenance * Sidewalk Maintenance * Facility Services * Streetlighting * Water, Wastewater and Stormwater |
## Asset Management
| Service Based Area |
| --- |
| Implementation and overall management of the Asset Management Program and Plan (and associated Policies). This sub-division also maintains tangible capital asset inventory for all municipal infrastructure and inventory of accurate assessments, records asset conditions and life cycle status. Asset management also provides engineering analysis and undertakes studies related to lifecycle needs for new and existing infrastructure. |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Asset Management * Capital Services * Parks & Forestry Services * Transportation Services * Environmental Services **Community Services** * Facility Services **Finance** * Budget and Financial Reporting * Insurance and Risk Management |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported * Other Revenue and Recoveries | Mandatory | Core | Asset Management Program | Provincial Council Approved |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Infrastructure for Jobs and Prosperity Act, 2015 - O.Reg. 588/17 - Asset Management Planning for Municipal Infrastructure + Municipal Act, 2001 - O.Reg. 239/02 - Minimum Maintenance Standards for Municipal Highways - O.Reg 603/06 - Municipal and School Capital Facilities + Safe Drinking Water Act, 2002 + Asset Management Plan - Core Assets + Asset Management Plan - Non-Core Assets + Corporate Asset Management Policy (COR-POL-132) |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Asset Management Program** Planning (including analyses and studies), prioritization, and justification of linear and non-linear assets for capital project delivery. Maintenance of Township assets inventory and related condition assessments / life cycle statuses to inform capital planning and operational maintenance plans according to approved levels of service. | + Asset Management Plan - Core Assets + Asset Management Plan - Non-Core Assets + 10-Year Capital Plan & Forecast | + Asset Management Plan & Policy updated every (5) years |
* | Headline Performance Measures |
| --- |
| + Under Development **Service Performance Dashboard** |
## Road Maintenance
| Service Based Area |
| --- |
| Road maintenance is essential for the Township for several reasons. Firstly, it ensures the safety of all road users, including drivers, cyclists, and pedestrians. Well-maintained roads reduce the risk of accidents caused by potholes, cracks, and other hazards. Regular maintenance also extends the lifespan of the road infrastructure, saving money in the long run by preventing costly repairs and replacements. Additionally, good road conditions improve the overall quality of life for residents by providing smooth and efficient transportation routes. Lastly, well-maintained roads enhance the aesthetic appeal of the Township, making it a more attractive place to live and visit |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Transportation Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported * Other Revenue and Recoveries | Mandatory | Core | General Operations | Provincial |
| Mandatory | Core | Spring & Summer Maintenance | Provincial |
| | Mandatory | Core | Permitting and Consents | Provincial |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Highway Traffic Act, 1990 + Municipal Act, 2001 - O.Reg. 239/02 - Minimum Maintenance Standards for Municipal Highways + Ontario Underground Infrastructure Notification System Act, 2012 + Clean Yards By-law (2016-68) + Property Standards By-law (98-182) + Sign By-law (2018-03) + Parking By-law (2005-36) + Road Occupancy By-law (2020-061) + Traffic By-law (2017-103) + Corporate Asset Management Policy (COR-POL-132) + 10 Year Paving Strategy and Paving Master Plan + Active Transportation Strategy + Transportation Master Plan + Telecommunications Protocol |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **General Operations** General operation of roadways, bridges, sidewalks, ditches, road culverts (excluding drainage infrastructure), bike lanes, and public works depot. | + Maintenance of 330KM of Township roads: - Class 1 Roads - 0KM - Class 2 Roads - 0KM - Class 3 Roads - 435m - Class 4 Roads - 45.85KM - Class 5 Roads - 280.15KM - Class 6 Roads - 2.05KM + 270km of paved roads + 60km of gravel roads + Year round patrol and repairs relating to: - Potholes - Signage - Grading - Hazards - Debris and roadkill - Ditches - Road line visibility - Grading (roads) + 24/7 emergency response | + Provincial Minimum Maintenance Standards - Patrol (s.3) (including weather) - Potholes (s.6) - Cracks (s.8) - Debris (s.9) - Signs (s.11) - Regulatory or warning signs (s.12) - Traffic control signal systems (s.13) - Traffic control signal sub-systems (s.14) - Bridge or deck spalls (s.15) - Roadway surface discontinuities (s.16) |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Spring and Summer Maintenance** Maintain beautify, protect and enhance municipally owned road and right of way infrastructure for quality conditions for the spring-summer seasons. | + Seasonal operations (Q2, Q3) + Pavement markings (paintings) + Catch-basin cleaning + Culvert replacements + Street sweeping + Gravel road dust suppressant application + Sod repairs | + Sod-repair claims to be filed by April 30th annually + Street-sweeping initiated in Q2 (April - June) in urban villages (King City, Schomberg and Nobleton) and extends into rural areas thereafter + Catch-basin cleaning completed annually (rotation of urban areas) - Schomberg - every (3) years - King City - every (3) years - Nobleton - every (3) years + Notification of one-time annual maintenance activities via Website, Newspaper, Social Media |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Permitting, Consents & Requests** Intake, processing and issuance for consents and permits for use of municipal roads during half load season or for construction, and/or utility work within the Township's Right of Way. Response to locate stakeout requests for utilities installed within the municipal right of way. | + Road Occupancy Permits for construction or utility works on Township owned roads + Response and stakeouts of utility locates + Municipal Consents for utility work within the municipal right-of-way + Half Load Permits for use of seasonal or year round half-load restricted Township roads | + Complete Municipal Consent applications within (10) business days + Complete Road Occupancy Permit applications within (10) business days + Utility Emergency Locates staked out within (2) hours + Utility Standard Locates staked out within (5) days |
* | Headline Performance Measures |
| --- |
| **How Much** + (#) of permits, consents and request applications processed + (#) of locates staked out **How Well / Better Off** + (%) of pothole repairs meeting provincial standards (based on road type) + (%) of total Township operated roads street swept within defined service standards (end of Q2) + (%) of gravel roads with dust suppressant applied within service level standard (end of Q2) + (%) of permits, consents and requests processed within service level standard (10 business days) + (%) of locates completed meeting legislated standards (emergency - 24hrs; standard - 5 days) **Service Performance Dashboard** |
## Winter Maintenance
| Service Based Area |
| --- |
| Winter maintenance service for a municipality involves the systematic and proactive management of snow and ice to ensure the safety and accessibility of roads, sidewalks, and public spaces during the winter months. This service includes snow plowing, sanding, salting, and de-icing to prevent accidents and maintain smooth traffic flow. Effective winter maintenance is essential for protecting infrastructure, supporting emergency services, and ensuring that residents can continue their daily activities without interruption. By keeping public areas clear and safe, municipalities enhance the overall quality of life for their communities during the challenging winter season. |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Transportation Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported * Other Revenue and Recoveries | Mandatory | Core | Winter Maintenance | Provincial |
| Discretionary | Ancillary | Senior Snow Removal Program | Council Approved |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Highway Traffic Act, 1990 + Municipal Act, 2001 - O.Reg. 239/02 - Minimum Maintenance Standards for Municipal Highways + Parking By-law (2005-36) + Corporate Asset Management Policy (COR-POL-132) |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Winter Maintenance** Seasonal winter maintenance operations include roads and sidewalk plowing, sand and salt application, and snow removal from culverts (where there is no boulevard storage). | + Seasonal operations (weather dependent from October - April) + Snow clearing and winter treatment maintenance on Township roads: - 100% salt on paved urban roads - 40% salt & 60% sand on paved rural roads - 3% salt and 97% sand on gravel roads + Culvert steaming (reactive only) + 24/7 emergency response + Significant Weather Events (SWE) called when weather is forecasted or occurring have the potential to pose significant danger to roadway users - Freezing rain - Significant snowfall - Strong winds - Blowing snow - Reduced visibility + Snow clearing on: - (28) Park paths - (3) Trails (Kettle Lake, Tasca and Memorial) - (22) Municipally owned parking lot locations | + Ontario Minimum Maintenance Standards - Snow Accumulation (s.4); including significant weather events - Ice Formation and Icy Roadways (s.5) - Roadway (and sidewalk) surface discontinuities (s.16) + Declaration of Significant Weather Events (SWEs) suspends service standard timelines + Notification of Significant Weather Events communicated via Newspaper, Website & Social Media + Snow Removal Priority Sequence - (1) Higher volume roads (minor arterials and collector roads) - (2) Local roads - (3) Cul-de-sacs. + Operators will open up roads first, making them passable and return to push snow back to the curbline/edge of road. + Parked cars, active construction, bins, or material left on the roadway can prevent the Operators from clearing the street, forcing them to move onto another street until the obstructions are removed + Snow removals in park paths, trails and municipally owned parking lots completed within (13) hours after the end of snowfall |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Senior Snow Program** Delivery of the senior snow removal programs (driveway windrow) for senior citizens in need. | + Delivery of windrow clearing (only after 10cm of consecutive snowfall); open to households where all residents are over the age of 65, or under the age of 65 with a doctor's note showing proof of inability + Capacity of ~90-100 participants (first come first serve basis) + Registration window from August - October annually | + Application form required for new program participants; existing participants must call annually to re-register for the following only. + Clearing completed within (24) hours after completion of snow clearing on roads and sidewalks + Significant Weather Events will delay regular standard |
* | Headline Performance Measures |
| --- |
| **How Well / Better Off** + (%) of roads and sidewalk snow clearing to provincial standard (by type) + (%) of senior snow removal properties completed within service level standard (>10cm snowfall = 24hr turnaround) **Service Performance Dashboard** |
## Sidewalk Maintenance
| Service Based Area |
| --- |
| The sidewalk maintenance program is essential for ensuring safe and accessible pathways for all users. It includes regular inspections to identify hazards like cracks and uneven surfaces as well as using a standardized rating system to prioritize repairs. Routine maintenance involves leveling uneven areas as well as keeping sidewalks clear of debris and snow. For sections that are not in a state of good repair, complete replacements are planned. Residents are encouraged to report issues through a public reporting system (CRMs), allowing for timely responses to urgent concerns. By prioritizing sidewalk maintenance, communities can enhance pedestrian safety and promote a more walkable environment. |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Transportation Services * Capital & Infrastructure Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported * Other Revenue and Recoveries | Mandatory | Core | Sidewalk Maintenance | Provincial |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Municipal Act, 2001 - O.Reg. 239/02 - Minimum Maintenance Standards for Municipal Highways + Sign By-law (2018-03) + Traffic By-law (2017-103) + Corporate Asset Management Policy (COR-POL-132) + Active Transportation Strategy + Transportation Master Plan |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Sidewalk Maintenance** | + 89km of sidewalks maintained along local and regional roads + Patrol, inspections & repairs relating to: - Shoulder Drop-Offs - Signage - Hazards - Debris and roadkill - Grading (shoulders) - Sidewalks (including condition, cracks, hazards) - Guiderail/post damage + 24/7 emergency response + Snow clearing on all sidewalks along Township and regional roads - 100% salt application | + Provincial Minimum Maintenance Standards - Sidewalk surface discontinuities (s.16) - Regulatory or warning signs (s.12) - Signs (s.11) - Debris (s.9) - Cracks (s.8) - Shoulder drop offs (s.7) - Potholes (s.6) - Patrol (s.3) (including weather) + Sidewalk inspections completed annually (every 16 months) |
* | Headline Performance Measures |
| --- |
| Related performance measures captured in **Maintaining King (Road Maintenance & Winter Maintenance)** **Service Performance Dashboard** |
## Facility Services
| Service Based Area |
| --- |
| The Facilities Services division manages and maintains a diverse portfolio of municipal assets, including community halls, arenas, libraries, operations buildings (such as works yards and parks depots), fire stations, and municipal offices. The primary responsibility is to ensure these facilities meet the operational and capital needs of the Township, supporting municipal staff, community organizations, lessees, and the public. This involves delivering high-quality arena operations and maintenance, contract management, and the supervision of general facility maintenance. This team oversees mechanical systems, security and life safety systems, and environmental sustainability measures across more than 30 facilities. We aim to create safe, functional, and welcoming spaces that align with the Township's strategic goals, while supporting the diverse needs of our community. |
| **Contributing Departments & Divisions** |
| --- |
| **Community Services** * Facility Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported * Other Revenue and Recoveries | Essential | Core | Operation & Maintenance | Provincial Council Approved Administrative |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Municipal Act, 2001 - O.Reg 603/06 - Municipal and School Capital Facilities + Accessibility for Ontarians with Disability Act, 2005 + Building Code Act, 1992 + Community Recreation Centres Act, 1990 + Defibrillator and Registration and Public Access Act, 2020 + Employment Standards Act, 2000 + Fire Protection and Prevention Act, 1997 + Health Protection and Promotion Act, 1990 - O.Reg 562 Food Premises - O.Reg 565 Public Pools + Ontario Heritage Act, 1990 + Technical Standards and Safety Act, 2000 - O.Reg. 212/01 Gaseous Fuels - O.Reg.209/01 Elevating Devices - O.Reg.211/01 Propane Storage and Handling - O.Reg.219/01 Operating Engineers + Workplace Safety and Insurance Act, 1997 - O.Reg.1101 First Aid Requirements + Flag Raising Policy (COR-POL-104) + Ice Allocation Policy (COR-POL-107) + Outdoor Sports Facility Allocation Policy (COR-POL-129) + Corporate Asset Management Policy (COR-POL-132) + Video Surveillance Policy (COR-POL-157) + Accessibility Plan - Multi-Year + Corporate Energy Management and Conservation Plan + Facility Services Master Plan + Recreation & Community Master Plan |
* | Name and Description | Level of Service | Service Standard |
| --- | --- | --- |
| **Facilities Operations and Maintenance** Management of daily operations necessary for the efficient functionality of Township building, systems, and equipment to perform their intended functions and comply with provincial legislation. Coordination and management of scheduled and unscheduled inspections and testing of Township facilities, ensuring the operability of mechanical equipment. Oversee all alarms/security systems for municipal facilities. | + 263,244 square feet Township facilities operated and maintained - (1) King Township Municipal Centre (KTMC) - (2) Municipal Work Yards - (6) Ice Pads (Indoor and Outdoor) - (1) Fitness Centre - (4) Recreational Facilities * Trisan Centre * King City Arena and Community Centre * Nobleton Arena and Community Centre * KTMC Gymnasium - (3) Community Halls - (7) Pump Houses - (4) KTPL Locations - (1) Seniors Centre - (1) Old Seniors Centre - (3) Fire Halls - (4) Park Washrooms and Shelters + Coordination of testing and regular inspections completed on: - Security/alarm systems - Refrigeration systems & indoor heaters at arena's - HVAC and building automation systems - Equipment efficiency - Swimming pools and filtration system - Fire/safety systems - Generators + Response to service or repair work orders prioritized based on urgency. - Urgent Requests * Require an immediate response due to risk to health and safety, property damage or widespread disruption to facility environment - Priority Requests * Interference with the use of the facility but does not pose a health and safety risk or cause widespread disruption to facility environment - Routine Request * Request for minor service or repairs that do not interfere with the use of the facility. | + Urgent Requests - (1) hr response + Priority Requests - (3) business day response time + Routine Requests - (10) business day response time + All requests for service/repair - completion determined by nature of repair or service required + Testing and Inspections - All Facilities * Weekly, monthly, and annual testing completed on sprinkler, fire, and life safety systems * Bi-monthly sprinkler signal testing * Bi-annual suppression system inspections * Monthly trades inspections (electrical, plumbing, HVAC etc.) * Bi-monthly comprehensive facility inspections - Arenas * Refrigeration and ice check every (2) hour during operational hours * Weekly Zamboni inspections - Generators * Weekly testing on all generators * Annual manufacturer testing - Fitness Equipment * Weekly inspections on all equipment + Outdoor arena temperatures required for operation: -5°C to -10°C (23°F to 14°F) - Temperatures to remain consistent (3-4 days) to build and maintain rink quality |
* | Headline Performance Measures |
| --- |
| **How Much** + (#) of service requests received & total hrs. spent + (#) of facility visitors (overall) + (#) of inspections + (#) of facility repairs + Average (#) electric vehicle charging ports available for public use across all Facilities **How Well / Better Off** + (%) of service requests completed within standards + (%) of facilities that have achieved a "fair" condition rating + (%) of facilities that undergo monthly health and safety inspections + (%) of facilities that undergo monthly health and safety inspections + (%) of public access facilities that meet AODA requirements **Service Performance Dashboard** |
## Streetlighting
| Service Based Area |
| --- |
| Streetlighting plays a crucial role in enhancing public safety and security. It illuminates roads, sidewalks, and public spaces, making it easier for pedestrians and drivers to navigate during nighttime and low-light conditions. Effective streetlighting helps reduce the risk of accidents and crime, thereby contributing to a safer environment for residents and visitors. Additionally, well-lit streets support the smooth functioning of daily activities within the community. |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Capital and Infrastructure Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Tax Supported | Mandatory | Core | Streetlight Maintenance | Provincial |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Municipal Act, 2001 - O.Reg. 239/02 - Minimum Maintenance Standards for Municipal Highways + Corporate Energy Management and Conservation Plan |
* | **Name and Description** | **Level of Service** | **Service Standard** |
| --- | --- | --- |
| **Streetlight Maintenance** Review of illumination and electrical aspects of streetlights to ensure replacement and renewals are aligned to lifecycles. Reviews and identifications of damaged sidewalks to ensure repair and/or replacement are in a state of good repair. | + (2560) Township owned streetlights maintained + 77.47KM of sidewalk maintained + Review and assessment of resident reported sidewalk deficiencies | + Provincial Minimum Maintenance Standards - s.10 Streetlight / Lumiere |
* | Headline Performance Measures |
| --- |
| **How Much** + (#) of streetlight service requests **How Well / Better Off** + (%) of streetlight service requests repaired within minimum maintenance standards (10 business days) **Service Performance Dashboard** |
## Water, Wastewater and Stormwater Maintenance
| Service Based Area |
| --- |
| Maintenance of all Township owned infrastructure related to water, wastewater and stormwater systems (pumping stations, ponds, liaison with Regional water services) but excludes roadside ditches and culverts. Responsibilities include maintenance, monitoring, and testing, as well as responding to service requests and 24/7 emergency scenarios in a timely manner to ensure public safety and protection of the natural environment. |
| **Contributing Departments & Divisions** |
| --- |
| **Public Works** * Environmental Services |
| Funding Source | Divisional Sub-Services | | | |
| --- | --- | --- | --- | --- |
| Offering | Type | Name | Source |
| * Other Revenue and Recoveries | Mandatory | Core | Water Operations, Maintenance and Monitoring | Provincial |
| | Mandatory | Core | Stormwater Operation and Maintenance | Provincial |
| | Mandatory | Core | Wastewater Operation, Maintenance and Monitoring | Provincial |
* | Governing Legislation, By-laws or Corporate Policies |
| --- |
| + Clean Water Act, 2006 + Drainage Act, 1990 + Environmental Protection Act, 1990 + Health Protection & Promotion Act - O.Reg. 319/08 - Small Drinking Water Systems + Ontario Water Resources Act, 1990 - O.Reg. 903 - Wells + Ontario Underground Infrastructure Notification System Act, 2012 + Safe Drinking Water Act, 2002 + Drinking Water Quality Management Standard (DWQMS) - O.Reg 169/03 - Ontario Drinking Water Quality Standard - O.Reg. 170/03 - Drinking Water Systems - O. Reg. 129/04 - Licensing of Sewage Works Operators - O. Reg 128/04 - Certification of Drinking Water Systems Operators and Water Quality Analysts + Sustainable Water and Sewage Systems Act, 2002 + Sewer Use By-law (2014-72) + Water Use By-law (2014-73) + Corporate Asset Management Policy (COR-POL-132) + Comprehensive Stormwater Management Master Plan + Water / Wastewater Master Plan |
* | **Name and Description** | **Level of Service** | **Service Standard** |
| --- | --- | --- |
| **Water Operations, Maintenance and Monitoring** Operation, maintenance, and monitoring of all Township owned and operated drinking water treatment, and linear assets including four water distribution systems and associated infrastructure. | + +143 km of watermain operation, repair, and maintenance + (3) Large residential systems - King City - Nobleton - Schomberg + (1) Small residential system - Ansnorveldt + (2) Well-sites; inclusive of residual and functional inspections, testing and lab analysis - Cold Creek - Pottageville Lions Hall + Operation, maintenance and winterization of (800) Hydrants + Ontario Drinking Water Quality Standard (DWQMS)Permits and License Management + Water Quality Audits and Inspections Program + 24/7 emergency response + Watermain Flushing Program + Watermain Swabbing Program + Fire Hydrant Flow Testing + Response and stake out of water locate requests + Intake, response and/or attendance to water requests and complaints relating to: - Consumption - Quality - Water Meter deliveries and repairs | + Provincial Drinking Water Quality Management Standards (DWQMS) for municipal systems: - Weekly, quarterly, and annual samples for lab analysis - Weekly inspections - Chlorine residuals - Schomberg nitrate monitoring - System license renewals - Operator licensing and training - Annual provincial ministry inspections and reporting - Annual DWQMS audit * Bi-annual document submissions * Tri-annual in-person interviews + Annual watermain flushing: - King City + Semi-annual watermain flushing: - Nobleton - Schomberg - Ansnorveldt + Annual water quality audits and provincial inspections + Notification of maintenance activities via newspapers, social media, and physical notices + Emergency water / wastewater and stormwater locates staked out within (2) hours |
* | **Name and Description** | **Level of Service** | **Service Standard** |
| --- | --- | --- |
| **Wastewater Operations, Maintenance and Monitoring** Operation, maintenance, and monitoring of Township owned and operated linear and discrete assets including sanitary sewer collection systems sewage pumping stations, grinder pumps and associated infrastructure. | + +99 km of sanitary sewer mains, service laterals and maintenance access chambers + Management and maintenance of (8) sewage pumping stations + Ownership, maintenance, and repair of (14) grinder pumps on private property + Response and stakeout of sewer locate requests + (24/7) Emergency response + Intake, response and/or attendance to wastewater requests and complaints relating to: - Odor - Back Ups | + x3 weekly inspections and maintenance at pumping stations + Monthly standby emergency power diesel equipment testing and inspection + Emergency locates staked out within (2) hours + Standard locates staked out within (5) business days |
* | **Name and Description** | **Level of Service** | **Service Standard** |
| --- | --- | --- |
| **Stormwater Management** Planning for and managing stormwater systems that mitigate and control the impacts of man-made changes to the runoff and other components of the hydrologic cycle. | + Management of (20) wet ponds and (4) dry ponds and related linear infrastructure + 2,200 Catch basins + 13 Oil Grit Separators + 100km of Storm Sewer + (24/7) emergency response + Response and stake out of stormwater locate requests | + Emergency locates staked out within (2) hours + Standard locates staked out within (5) business days |
* | Headline Performance Measures |
| --- |
| **How Much** + (#) of locate stakeouts completed **How Well** + Drinking water inspection rating by system + (%) of locates completed meeting legislated standards (emergency - 2hrs; standard - 5 business days) **Service Performance Dashboard** |
Related Links
Township Departments