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unofficial consolidation, the official version is held by the municipal clerk.
#### Receive Your Invoices by Email
Would you like to receive your invoices by email instead of regular mail?
By signing up for email delivery, you can easily store your bills electronically for future reference and access them anytime, anywhere you have email.
Paperless billing is completely optional. If you prefer, you can continue to receive paper copies, which will be mailed as usual.
For any questions about this service, please contact the Finance Department.
519-773-5344 I 221
Email
Sign up for email billing
#### Payment Options
The Township of Malahide takes phishing attempts, fraudulent emails, spoofed websites, and other scams seriously.
If you receive a suspicious email, text message, phone call, or website link claiming to represent the Township of Malahide, please report it to us for investigation.
**How to Report a Suspicious Email or Website**
1. Create a new email.
2. Attach the suspicious email if possible. If you are reporting a suspicious website, copy and paste the website address into the body of the email.
3. Send the report to **[email protected]**.
4. Include any relevant information, such as screenshots or details about how the message was received.
**Common Fraud Tactics**
**Be especially cautious of emails, text messages, or phone calls claiming that:**
* The Township has introduced a new e-transfer email address for payments.
* Banking information has changed and future payments must be sent to a different account.
* Outstanding balances require immediate payment.
* Payment instructions have been updated due to a system issue.
* You must urgently make a payment to avoid penalties or service disruptions.
**Always verify payment instructions directly with Township staff using contact information published on the Township's official website. Do not rely on contact information provided in a suspicious email or text message.**
**Verification of Payment Information**
The Township of Malahide will never ask residents or businesses to change payment details solely through an unsolicited email.
**If you receive any communication advising that:**
* A new email address should be used for e-transfers
* Banking information has changed
* Future payments should be redirected
* Vendor payment information has been updated
please verify the request before taking action and forward the message to [email protected] for review.
Payments by Credit Card available when registered on-line. A convenience fee is added by the processing company.
To pay your tax, water or sewer bill with your credit card or pay pal account,
1. Click on this icon to access the e-billing portal 
2. First time users, set up your profile using the on-screen prompts. Returning users, Sign in.
3. Select "Pay Other Items"
4. Select either "Pay My Property Tax Bill" or "Pay My Utility Bill"
5. Enter your 19-digit roll number or 10-digit utility account number, as applicable.
6. Enter the amount you wish to pay. Your convenience fee will show and be added to your payment.
7. Select "Make Payment"
8. Select your payment type and accept the convenience fee that is being charged.
9. Select "Make Payment"
10. Complete your payment details as required.
11. Select "Pay Now"
12. Your payment will be processed within 2-3 business days.
Please use [email protected] for e-transfers, making sure that the memo field clearly states the purpose of the payment such as dog tag, taxes, etc.
Please include the property owner's name or roll number or account number or Customer ID or invoice number to ensure your payment is applied towards the intended purpose and account.
Absence of reference information will delay processing. Please note: e-transfers requiring a password are not accepted.
When setting up through your bank:
1. Select "Malahide, Township of (Taxes) or (Utilities) or (Misc)" as the payee. Misc should be selected for any payment other than taxes and utilities, such as dog tags. You may see slightly different variations of the payee name, that may be set up by each bank (for example, Malahide Twshp).
2. For Property Taxes - Enter all 19 digits of your property roll number starting with 3408, without any spaces, periods or dashes.
3. For Utilities - Enter all digits of your utility account, without any spaces, periods or dashes.
If you encounter issues setting this up, please contact your financial institution's help desk. Some institutions may require your account number to have a specific number of digits or may use slightly different variations of the payee name.
Please mail your payment by cheque or money order to:
**Township of Malahide**
87 John St. South
Aylmer, ON N5H 2C3
**Payment Instructions:**
* Include your invoice stub with your payment
* Do not fold, staple, stamp, or write on the payment stub
* Make cheque(s) payable to *Township of Malahide*
We accept post-dated cheques, which will be processed on the date indicated.
If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill.
If your tenants or lessees pay the taxes in accordance with the terms of the lease, forward the bill to them.
Please remember it is your responsibility as a property owner to make sure that payments have been sent to the Township.
A convenient option of having your payments automatically withdrawn from your bank. No need to worry about due dates, line ups at the bank or large amounts coming due in a lump sum.
**PAP - Step One - Pay your current bill.**
Your account must be paid in full. If you have just received a bill, you must pay the amount due separately from the plan.
**PAP - Step Two - Choose Your Payment Option from one of the following:**
**Tax Bill Options:**
* Monthly: Payments on the 1st business day of each month. The Township will process a debit to your bank account, to be withdrawn monthly from January to October on the 1st business day of each month and the balance of your current yearly taxes in November. A letter will be mailed in October with notification of the November amount.
* Semi Monthly: Payments on the 15th and 30th of each month. The Township will process a debit, to be withdrawn bi-monthly from January to November on the 15th and 30th business day of each month. Please note this option is not available for supplementary taxes.
* Quarterly Instalments: Payments on the tax instalment due dates of March 15th, June 15th, September 15th and November 15th. Property taxpayers receive two tax bills per year, an interim tax bill in February (for tax instalment dates March 15th and June 15th) and a final tax bill in August (for tax instalment dates September 15th and November 15th). Both bills (4 instalments) add up to your yearly property taxes.
**Utility Bill Options:**
Municipal utility accounts are billed quarterly in January, April, July, and October. Payments are withdrawn only on the scheduled installment due dates; no other withdrawals will occur outside of these dates.
**PAP - Step Three - Fill out an application**
PAP Enrolment Form
To ensure prompt enrolment in the plan be sure to:
1. Enclose an unsigned cheque marked 'void' or note all the banking information - Institution #, Transit # and Account #.
2. Note the property roll number (the 19 digit number starting with 34 08) or account number
3. Note the property address
4. Sign the form, or written request or note your name in the email.
This authorization will not be required each year.
Note: If you are moving within the Township of Malahide, your pre-authorized account is NOT transferable. You must complete a new application form.
If your banking information changes or you wish to withdraw from the plan you must provide the Township with 30 days written notice.
There is a service fee for all items returned from your banking institution, such as for insufficient funds.
Subscribers to the PAP Plan, who have more than one returned item in a year, will be removed from the plan.
The balance of the taxes will become due on the regular due dates and subject to standard penalties and interest of 1.25% per month for any late payments.
#### Pre-authorized Payment and Plan Questions and Answers
**Who is eligible to enroll in the plan?**You are eligible if all your property taxes and utility accounts are paid in full up to your chosen start date.
**Will I still receive a bill if I enroll in the PAP plan?**
Yes. All plan subscribers will receive their bill for review and records. If you choose a plan with multiple installments, the bill will indicate the scheduled pre-authorized withdrawals for each payment date.
**What's not included in the Pre-authorized Payment Plan?**
**Taxes:** Supplementary Tax Bills. If you are enrolled in the Township's PAP Plan and receive a supplementary bill for improvements to your property, the terms and conditions of the plan require you to pay these tax charges separately by the due date stated on the bill.
**How does the PAP program work?**
**Taxes:** After enrolling into the program our office will send you a letter advising payment details and amounts. The program runs per calendar year beginning in January, although enrolment can begin at any time during the year. The payment amount is calculated using the previous year's total tax levy increased by 5% (this allows for any possible tax increases) and then divided by 11 for monthly PAP, or 22 for semi-monthly PAP. Once the actual current year's levy is known mid-September, you will be notified by letter of the adjusted amounts for the final 2 payments for monthly PAP or final 4 payments for semi-monthly. There are no payments in December.
**Utilites:** Pre-Authorized Payments (PAP) for utilities are withdrawn only on the scheduled installment due dates. No other withdrawals will be made outside of these dates.
**How will I know what my payment amount is if I choose a non-installment option?**
If you choose a non-installment option, we will notify you each year of your new payment amount for the upcoming taxation year.
The Township office is open from Monday to Friday from 8:30 a.m. to 4:30 p.m. Our office is located at 87 John Street South Aylmer. The following methods of payment are accepted:
* After-hours Mail Slot - There is a mail slot located at the end of the ramp at the front of the Township office. Please do not insert cash in this mail slot.
* Cash
* Cheques/Post-Dated Cheques - Many ratepayers find it convenient to leave post-dated cheques for each of the two installments on the interim tax bill and again for the final bill.
* Debit Cards are accepted, however credit cards are NOT accepted.