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# Water
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Providing clean and safe drinking water, treating wastewater and managing stormwater are essential services provided by Middlesex Centre Public Works and Engineering staff.
Water System Emergencies
: Municipal water and wastewater services operate continuous twenty-four hour a day, seven days a week. To report issues, please contact:
* **For emergencies during business hours (Monday to Friday, 8:30 am to 4:30 pm)**, please contact **1-800-220-8968** or **519-666-0190, ext. 5220.**Please leave a message with your street address if you get a voice mail. Messages left on this extension are checked as soon as possible by our front desk staff.
* **For after hours emergencies** regarding municipal water and wastewater services, please contact the 24-hour pager at **519-435-6434.**
Water Rates & Fees
: Each year Council approves water rates based on the amount of funding needed to operate our water, wastewater and stormwater systems. It's important to remember that legally all costs associated with operating water and wastewater systems must come from users.
Rates:
* Water, Wastewater & Stormwater Rates Flyer
* Water & Wastewater Rates By-Law
* Stormwater Fee By-Law
Information on long-term water financial plans can be found on the Municipal Water Supply page.
Water Billing
: Middlesex Centre issues monthly utilities bills for water and/or wastewater (sewer), depending on the services offered in your area. All properties are charged a stormwater management fee.
For more information on receiving and paying your water bill, or for questions regarding your bill, please visit our Billing & Payment page by clicking the link below.
Billing & Payments
Reading your Water Meter
: Documents and information regarding water meters:
* How to Read Your Water Meter
* Water Meters - Frequently Asked Questions
* Neptune E-Coder R900i Water Meter - Frequently Asked Questions
* Health Canada Information on Radio Frequencies
* Detecting Water Leaks in Your Home - Checklist
Water Infrastructure Projects
: Each year, water, wastewater and stormwater infrastructure projects are set as part of the municipal budget process. Details on these projects can be found under:
* Capital Projects
* Open Budget (look under Capital Projects Map)
* Middlesex Centre Budget
Bulk Water Stations
: Middlesex Centre has three automated bulk water filling stations where businesses can purchase large volumes of potable water. These stations are operational 24 hours per day, 7 days a week, and are located at:
* Arva Fire Station (14352 Medway Rd.)
* Delaware Fire Station (11563 Longwoods Rd.)
* Ilderton Fire Station (22531 Hyde Park Rd.)
**Connections**: Trucks must be equipped with their own hoses and the proper connection for a 2" camlock fitting.
**Fee**: $1 for approximately 400 litres. Payment must be in $1 coins (loonies) only.
**Caution**: The filling stations dispense a high volume of water in a short amount of time. Attempting to fill small volume trucks or containers may result in overflow and may damage the user's equipment.
## Learn More
To learn more about water management in Middlesex Centre, click the links below.
Water - Your Plumbing & Pipes (FAQs)
Water Conservation & Summer Watering Restrictions
Municipal Water Supply
Wastewater Treatment
Stormwater Management
## Related Documents
Please see the Regulation of Water Supply By-Law for information on the administration of water in Middlesex Centre.
For Questions Contact:
## Public Works & Engineering \*
Job Title
General Inquiries
Department
Public Works & Engineering
Telephone
(519) 666-0190
Extension
ext. 5263