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Town of Penetanguishene
Policy/Procedure
Policy Name: Level of Service Policy - Winter Operations Snow Removal
Policy Division:
T&E
Department:
RDS
Policy Number:
001-2019
Effective Date: April 1, 2019
Revision Date: January 2026
Supersedes:
Date Approved by Council: May 2019
Corporate Policy (Approved by Council)
Administrative Policy (Approved by CAO)
[ X ]
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Related Documents/Legislation:
Page 1 of 7
POLICY STATEMENT:
It is the policy of the Town that snowbanks on highly travelled roads, intersections,
parking lots, and sidewalks be managed and maintained to ensure safe and efficient
passage throughout the Town.
PURPOSE:
This policy was established for the purpose of formalizing a level of service for snow
removal operations on certain roads for the following reasons:
- To maintain unrestricted traffic flow and access to businesses in the downtown
Core;
- Maintain parking spaces on streets and in parking lots to provide free movement
of vehicles;
- Maintain visibility and sightlines at intersections;
- Allow for adequate road widths and sidewalk clearing.
SCOPE:
This policy applies to all roads and sidewalks within the municipality of the Town of
Penetanguishene. as defined within the definitions of road categories.
DEFINITIONS:
Critical Areas refers to roadside snowbanks that shall be cleared from designated
critical areas along heavily trafficked roadways when snowbank accumulation is
deemed to be measured at a maximum depth of 0.60 meters and materially impact
visibility, operational safety, or the efficient movement of traffic within three (3) days.
The response time is dependent upon weather conditions and available resources.
Primary & Secondary Areas refers to snow that shall be addressed in primary and
secondary areas at the discretion of the Road Supervisor.
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 2 of 7
RESPONSIBILITIES:
The Director of Public Works is responsible for ensuring that the Road Supervisor
reviews this policy annually and adheres to the policy.
The Road Supervisor is responsible for ensuring that employees understand and
adhere to the policy and assist the Public Works Department in communicating any
changes/revisions necessary.
Employees are responsible for ensuring they have read and understand the policy and
seek further clarification or interpretation as needed.
PROCEDURES:
Snow removal operations begin after snowplowing has been completed and shall be
done only on the roads outlined within the Snow Removal Level of Service Policy for
Winter Operations listing below.
Snow removal operations on Town streets have been separated into the following
priorities:
1. Critical areas
2. Primary areas
3. Secondary areas
This level of service policy acknowledges that circumstances may arise which prevent
full achievement of the stated service standards. The Public Works Department must
operate within available resources, including equipment, staffing, funding, and
compliance with Health and Safety regulations. Due to these limitations and operational
priorities, not all roads within the Town of Penetanguishene can be included under this
policy. Roadways are prioritized based on factors such as traffic volume, emergency
access, and public safety. Snowbank management will begin only after snow plowing
and sanding operations have been completed.
CRITICAL AREAS
Main Street
from Beck Boulevard to Thompsons Road
Both sides of road
Snowplowed both ways
Sidewalks along roadway
Heavy traffic area - business section
Robert Street
from Main Street to west side of #15 Robert Street West
West
North side
Snow plowed one way
Parking area & sidewalks
Heavy traffic area - business section
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 3 of 7
Simcoe Street
from Main Street to Peel Street
North side (accessibility parking)
Snow plowed both ways
Sidewalk along roadway
Heavy traffic area, business section
Water Street
from Main Street to area west side of #1 Water Street
North side
Sidewalk near roadway
Robert Street East from Main Street to Fox Street
Both sides
Snow plowed both ways
Sidewalk along roadway
Heavy traffic area
Peel Street
from Robert Street East to Simcoe Street
West side
Snow plowed one way
Parking area
Fox Street
from Robert Street East to # 8 Fox Street
West side (Library parking)
Heavy traffic/visibility
Sidewalk near road (when needed)
Church Street
from Yeo Street to Fox Street
West side
Sidewalk along roadway
Robert Street
from Main Street to Owen Street
West
Both sides to clear parking lanes
PRIMARY AREAS
Municipal
#10 Robert Street West
Parking Lot
Parking area - loss of parking spots
Snow Pile
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 4 of 7
Robert Street
from Municipal driveway to Owen Street
West
South side
Parking area for adjacent church & funeral services
Because of the lack of sun on the area, clearing helps prevent an
ice build up (when needed)
Robert Street
from Lorne Ave to Fox Street
East
Both sides
Heavy traffic/ hill
Church Parking on Harriet Street
Maria Street
from Arena Driveway to Edward Street
East side
Sidewalk along roadway (when needed)
Maria Street
from Edward to Robert Street East
Areas of sidewalk near road (when needed)
Harriet Street
from Jeffery Street to Thompsons Road
Sidewalk beside roadway
Harriet Street
from Robert Street East to Jeffery Street
Both sides
Parking area for Church
Peel Street
from Brock Street to Sheridan Street
East side
Sidewalk along roadway
Bus drop off for school - when needed
Bellisle Road
from Poyntz Street to 6 Gignac Drive
East side
Sidewalk/school zone
Dufferin Street
from Payette Drive to the dead end
Portion in front of St. Louis School
School zone
Burke Street
Penetanguishene Centennial Museum
North side
Clear snow in front of building
Snow pile in parking lot (when needed)
Burke Street
from Fox Street to Peel Street
Both sides
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 5 of 7
Sidewalk on north
School area - when needed
Simcoe Street
from Fox Street to Peel Street
Both sides
Dunlop Street
from Robert Street East to Edward Street
East side
Sidewalk
John Street
from Poyntz Street to LeCarron School
Both sides
School zone - bus travels.
School zone
Poyntz Street
from Main Street to Owen Street
Both sides
Heavy traffic area
Visibility problems (when needed)
Sheridan Street
from Chatham Street to Fox Street
Sidewalk
School zone
Lorne Ave
from Robert Street East to Burke Street
West side
Sidewalk/School zone
SECONDARY AREAS
Poyntz Street
from Benson Street to 71 Poyntz Street
North side
Sidewalk along roadway
When required
Edward Street
from Main Street to 25 Edward Street
North side
Sidewalk along roadway
Heavy traffic area/visibility (when needed)
Winterama Parade Route
Robert Street
Upper part - service road
West
At the guardrails
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 6 of 7
Robert Street
from Owen Street to Centre Street
West
North side
Sidewalk near road
Resident's pile snow causing poor visibility
Heavy traffic area
Robert Street
from Centre Street to Lafontaine Road
West
South side
Sidewalk along roadway
Catch Basin (availability)
Park Street
from Poyntz Street to Robert Street West
East side
Sidewalk along road
Fox Street
from #8 Fox Street to Yeo Street
West side
Sidewalk/catch basin
Heavy traffic/visibility (when needed)
Peel Street
from Simcoe Street to Brock Street
Both sides
Sidewalk/drainage/traffic - visibility (when needed)
Edward Street
from Dunlop Street to 65 Edward Street (beside Soccer Field)
North side
Ditches/drainage (when needed)
Sulky Drive
from Dunlop Street to Edward Street
Both sides
Ditches/drainage
Heavy spring run-off (when needed)
Poyntz Street
from Benson Street to Park Street
North side
Sidewalk
Jeffery Street
from Harriet Street to Lucy Street
Hospital zone
Parking areas and up to 2 Anne Street property line
Payette Drive
from Dufferin Street to Lorne Ave
Both sides
Ditches/drainage (Heavy Spring run-off)
Level of Service - Winter Operations Snow Removal T&E-HR-001-2019
Page 7 of 7
Cambridge Street from Fuller Ave to 76 Cambridge Street
Southside
Open basins (heavy spring runoff)
SNOW PILES
Cul de Sacs - Moreau Court, Tessier Drive, Country Club Court, Revol Road, Brule
Street, Viel Street. Anne Street
Municipal Parking Lots:
- St. Ann's Church Parking Lot (both)
- OPP parking lot
- Canada House Parking Lot - As required and for Winterama
- Hewson Parking Lot - As required
- Penetanguishene Museum
- Tiny Trail Lot - Robert St West
Corner of Poyntz and Owen Streets
Snow from parking area north side of Poyntz Street - West of St. Joseph School
Snow piled on top of basins
Various corners - as needed (poor visibility)
Note :
The Public Works Department must operate within available resources, including
equipment, staffing, funding, and compliance with Health and Safety regulations.
Due to these limitations and operational priorities, not all roads within the Town
of Penetanguishene can be included under this policy and will be attended to on
a discretionary basis.