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## Water & Sewer Services
The Township of Red Rock provides water and sewer services to residential and commercial properties located within the townsite and part of HWY 628. We are committed to delivering clean, safe drinking water and reliable wastewater management in accordance with provincial regulations and environmental standards.
## Services Provided
The Township has contracted Ontario Clean Water Agency (OCWA) to deliver the following services:
- **Water Treatment**: Ensuring safe, clean drinking water that meets provincial quality standards.
- **Wastewater Treatment**: Environmentally responsible treatment of sanitary wastewater.
- **Water Distribution System Maintenance**: Reliable water delivery infrastructure throughout the townsite.
The Township oversees the system while OCWA handles daily operations, maintenance, and compliance monitoring.
For water-related emergencies or service issues, please contact the Township Office at (807) 886-2245.
To request a change in service, contact us at (807) 886-2245 or [email protected].
Drinking Water System Complaints
Residents with concerns related to drinking water quality, service interruptions, or pressure issues are encouraged to fill out the: Complaint Form.
This form helps us track and respond to concerns in a timely and documented manner.
Watermain Breaks
Watermain breaks are often caused by extreme weather, freeze and thaw cycles, and external corrosion of water pipes. Signs of a break are water flowing or pooling on the ground or reduced water pressure in your home.
If you notice a water break, contact the Municipal Office.
Water Rates & Billing Schedule
All properties in the Township of Red Rock townsite are connected to a metered water/sewer system. This means you are billed based on actual water usage, along with a fixed monthly base charge.
Your quarterly utility bill includes:
* **Monthly Base Rate** - A fixed charge that helps cover infrastructure maintenance and system readiness, regardless of consumption.
* **Consumption Rate** - A variable charge based on the number of cubic meters (m³) of water used during the billing period.
2025 Residential Rate Breakdown:
* **Base Rate:** $62.40 per month OR $187.20 per billing period
* **Consumption Rate:** $2.69 per m³ of water used
* Sewer charges are calculated as a percentage of the base rate and water consumption.
Commercial, industrial, and institutional rates will differ. Please contact the Township Office for details.
Billing Schedule:
* Utility bills are issued on a quarterly basis as follows:
1. **1st Quarter** - January
2. **2nd Quarter** - April
3. **3rd Quarter** - July
4. **4th Quarter** - October
Bills are due on the 27th day of the month they are issued. Late payments will be subject to interest.
**Pay online via our Online Billings page** or visit the Township Office.
Understanding Your Utility Bill
Your utility bill provides a breakdown of charges for municipal water and sewer services. Below is a guide to help you understand each section of your bill:
1. **Account Number**
The unique 6-digit number is assigned to property. Reference it when making payments or inquiries.
2. **Service Address**
The physical address receiving water/sewer services.
3. **Billing Period**
The dates that the charges on the bill cover (e.g., January 1-March 31).
4. **Meter Readings**
The start and end readings from your water meter, showing consumption for the billing period.
5. **Water Charges**
The amount charged for water usage. For flat-rate accounts, this is a portion of the annual fee.
6. **Sewer Charges**
The amount charged for sewer services. Also billed as a portion of the annual flat rate.
7. **Previous Balance**
Any outstanding charges from the previous bill.
8. **Payment(s) Received**
Payments made since the last billing cycle.
9. **Total Amount Due**
The total you owe for the current billing period.
10. **Due Date**
The deadline to pay the bill without penalty.
Service Re-Connection & Disconnection
Property owners may request a temporary or permanent disconnection or re-connection of water/sewer services. Guidelines:
* Requests can be submitted online HERE or in person to the Township Office.
* A minimum of 5 business days notice will be required.
* Fees apply for both services, please see below for rates.
* Someone must be at the property during time of re-connect or disconnect.
\* Emergency disconnects may incur additional fees and charges. If you require an emergency disconnect, please contact (807) 889-0271.
2025 Re-connect & Disconnect Rates:
* Re-connect/Disconnect (April 1-Ocotber 31): $50.00
* Re-connect/Disconnect (November 1- March 31): $100.00
* Disconnection Due to Non-payment: $150.00
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