Pay My Water Bill - municipal roles and water rates (Region of Waterloo)
Regional Municipality of Waterloo, Ontario
· summary & facts
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# Pay My Water Bill
## On this page:
* Municipal roles and responsibilities
* Who to contact about your water service
* Water rates
* Your water bill and meter
* Information for residents of North Dumfries and Wellesley Townships
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## Municipal roles and responsibilities
We work with the Cities and Townships to deliver clean and safe drinking water and collect wastewater.
* In **North Dumfries and Wellesley Townships**, the Region of Waterloo supplies treated water, collects wastewater and bills properties. Villages that receive their water service directly from the Region of Waterloo include Ayr, Branchton, Heidelberg, Linwood, Lloyd Brown, Roseville, St. Clements, Wellesley.
* In **Cambridge, Kitchener, Waterloo and for the Townships of Wilmot and Woolwich**, the Region of Waterloo supplies treated water to the municipalities which, in turn, supply the water to properties in their municipality. The Cities and Townships then collect the wastewater from the properties and returns it to the Region of Waterloo for treatment.
## Who to contact about your water service
Do you have a question about your municipal water services such as billing charges, water locates, meter issues, water quality or pressure concerns?
Who to contact depends on where you live. If the property is in:
* Cambridge, contact the City of Cambridge
* Kitchener, contact Kitchener Utilities
* Waterloo, contact the City of Waterloo
* North Dumfries Township, contact the Region of Waterloo by email or call 519-575-4400
* Wellesley Township, contact the Region of Waterloo by email or call 519-575-4400
* Wilmot Township, contact the Township of Wilmot
* Woolwich Township, contact the Township of Woolwich
Learn about water conservations programs and tips that can help to reduce your water use and save money on your water bill.
## Water rates
User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection. The City or Township where you live sets the user rate, with the exception of the Townships of North Dumfries and Wellesley, where the user rate is set by the Region of Waterloo.
Visit the website of your City or Township for your user rate.
* City of Cambridge water user rates
* Kitchener Utilities water user rates
* City of Waterloo water user rates
* North Dumfries water user rates (Region of Waterloo Water and Wastewater Services)
* Wellesley Township water user rates (Region of Waterloo Water and Wastewater Services)
* Wilmot Township water user rates
* Woolwich Township water user rates
**Wholesale rates for Cities and Townships**
The Region of Waterloo charges a wholesale rate to the Cities of Cambridge, Kitchener and Waterloo and the Townships of Wilmot and Woolwich to supply treated bulk water and collect wastewater. These municipalities then supply the water and collect wastewater at their set user rate to their residents and businesses.
**Wholesale rates**
* $1.3386 per cubic metre for municipal tap water
* $1.6572 per cubic metre for wastewater (sewage)
## Your water bill and meter
Paying your water bill
Cambridge, Kitchener, Waterloo, and Wilmot and Woolwich Townships residents and businesses receive water bills directly from the City or Township. Contact the City or Township with payment questions.
North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo. Contact the Region of Waterloo Finance Department with payment questions.
Use your water bill to track water use
Your water bill includes a line item for water consumption. Consumption is water use in cubic metres (m3). 1 cubic metre equals 1,000 litres of water.
Reviewing and tracking your water bills can help to:
· Create a baseline for your normal water use
· Detect unusual spikes in water use that need to be looked into
· Confirm effectiveness of water conservation changes you have made
**How to calculate your water use**
1. Find the consumption amount on your water bill.
2. Calculate household consumption per month: *Water bill consumption* *÷ 2 (if billed bi-monthly)*
3. Calculate per person consumption per month: *Household consumption ÷ number of residents in the home*
**Information to track**
When tracking meter readings, subtract the previous reading from the current one to calculate your consumption.
* Date
* Consumption on water bill (m3)
* Meter reading (m3)
* Notes
Our water conservation page includes tips and resources for detecting leaks in your home. Direct questions about your water bill to the municipality that bills you for your water service.
Use your water meter to help deteck leaks
* Locate your meter. Typically, in the basement, or where the water service enters your home.
* Record water meter reading
+ Digital meters - shine bright light on solar cell to display number
+ Analog (dial) meters - read dials or number wheels to find water use in cubic metres (since installed). Numbers to the right of the decimal (or in a contrasting colour) are in litres.
* Do not use water for a period of time such as overnight or when you leave your home for a length of time
* Record your water meter reading again and compare with the first reading. If the meter registers consumption, you may have a leak.
+ Digital meters - meter registers consumption when the number changes when not using water
+ Analog (dial) meters - meter registers consumption when the small red triangle or wheel spins indicating water is running. One full turn is one litre of water.
Our water conservation page includes tips and resources for detecting leaks in your home. Direct questions about your water meter to the municipality that bills you for your water service.
## Information for residents of North Dumfries and Wellesley Townships
### User rates
The Region of Waterloo supplies treated water, collects wastewater, and directly bills North Dumfries and Wellesley Townships homes and businesses with a municipal water and/or wastewater connection using a set user rate.
User rates and development charges fully fund the costs of municipal tap water distribution and wastewater collection.
**2026 user rates**
* User rates for North Dumfries and Wellesley Townships
+ $3.65 per cubic metre for municipal tap water
+ $2.76 per cubic metre for wastewater (sewage)
* Monthly service charge
+ $12.00 for municipal tap water
+ $11.00 for wastewater (sewage)
### Paying your water bill
North Dumfries and Wellesley Townships residents and businesses with a municipal water and/or wastewater connection receive water bills from the Region of Waterloo Finance Department.
**Sign up for paperless billing and payment using direct withdrawal for added convenience**
1. Enroll for **Paperless E-billing** to receive invoices via email
2. Enroll for **Pre-authorized Debits** from your bank account for water bill payments
#### **Payment methods**
* **Direct withdrawal** from your bank account. Call 226-753-2261 to set up direct withdrawals for your bill payments.
* **Payment online**through **your financial institution pre-authorized payments**, or by cheque payable to Region of Waterloo by mail to Finance/Accounts Receivable, Region of Waterloo, 150 Frederick Street, 4th Floor, Kitchener, ON N2G 4J3.
* **Payment by phone** call 226-887-8546. Office hours are 8:30 a.m. to 4:30 p.m. excluding statutory holidays. Accepted methods of payment are VISA or Master Card. Direct questions to the Region of Waterloo Finance Department or call 519-502-3628.
* **Payment in person** at the main reception at 150 Frederick Street, Kitchener. Office hours are 8:30 a.m. to 4:30 p.m. Monday to Friday excluding statutory holidays. Accepted methods of payment are cash, debit card, VISA, Master Card or cheque payable to Region of Waterloo.
### Questions about your water bill
North Dumfries and Wellesley Township residents and businesses can direct questions to the Region of Waterloo Finance Department or call 226-753-2261. To phone in credit card payments, call the secure payment line at 226-753-6038.
How to read your water bill.
### Service request forms
#### **Finance forms**
* Move in or move out notification and final meter reading
* Pre-authorization payment plan setup
* Change of mailing address request
* Forward mail to property management company request (PDF - submit by email or mail)
#### **Applying for a high-water bill adjustment**
North Dumfries and Wellesley Township customers with an unusually high-water bill may be eligible for a payment adjustment to their water bill. High water consumption may be the result of a fixture, faucet or toilet plumbing leak.
Criteria include:
* Residential properties with leak inside the property, water consumption is two times the previous 12 months average and there is no evidence of tampering of the Region of Waterloo water meter
* Eligible residents can apply once per decade per property.
* The bill adjustment is capped at $1,500. It is calculated by rebating 50 per cent of the water consumption above the customer's 12-month average.
* The adjustment is applied to one invoice only
* An application must be made within 90 days of the date on the high-water bill
Your property does not apply if:
* It is industrial, institutional, or multi-residential
* It was vacant or unattended when the leak occurred
* High water usage was for a pool, hot tub, rink, irrigation, or legitimate purpose
Complete this application form to review high water bills
Contact Us
**Region of Waterloo HQ**150 Frederick St.
Kitchener, Ontario N2G 4J3
Telephone: 519-575-4400
Fax: 519-575-4481
**For general inquiries:
[email protected]**
**Other Main Region Locations**
**Cambridge Main Office**
150 Main St.
Cambridge, ON N1R 6P9
**Waterloo Main Office**
99 Regina St. S.
Waterloo, ON N2J 4V3
**City of Cambridge**
**City of Kitchener**
**City of Waterloo**
**Township of North Dumfries**
**Township of Wellesley**
**Township of Wilmot**
**Township of Woolwich**