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# Water Billing
### Important Update: New Water Billing System & Meter Exchange Program
The Township of Woolwich will be implementing a new water billing system alongside our upcoming meter exchange program.
As part of these updates, residents are required to review and update their contact information, including providing or updating their email address. This ensures you receive important notifications about your water bill and details related to the meter exchange program.
Please send updates to: [email protected]; or
Call: 519-514-6069, or
Fill out the online form.
Water Billing Account Updates Form
## eBilling for Water
The Township offers a secure online portal where you can view your water bill. Once you have created your account, you will be notified by email when a new water bill is ready for you to view. Please have a copy of your bill beside you as you will need to reference your **Account Number** and**PIN**, both of which are located on your bill.
You will no longer receive a paper copy of your bill when you sign up for eBilling.
To sign up for eBilling or to view your account, visit the eBilling portal.
## How to Pay your Water Bill
You can pay your water bill online using Visa, Mastercard, Visa Debit, or Mastercard Debit.
You will need the following information:
* Your account number (6 numeric and 1 alpha digit account number on your water bill)
* A valid email address to email payment receipt
* The amount you wish to pay
* Your credit card or debit card
Please note that there is a convenience fee that is collected and paid to Paymentus for using the online payment system.
Pre-authorized Debit (PAD) Program Application
The Township accepts payments through most banking institutions. Please register with your bank by using your seven digit account number located at the top of your water bill.
Township of Woolwich
P.O. Box 158
24 Church St. West
Elmira, ON N3B 2Z6
Payment methods accepted:
* cash
* cheque (made payable to the Township of Woolwich)
* debit
Cheques may be dropped in the after hours drop box located on the corner of Church Street West and Maple Street.
Payments can also be made over the telephone by calling toll free 1 866 278 6390
Requesting a Change
If you are on Municipal water, please complete the online form to set up your account.
If you are moving you need to request final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use. The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location. Complete the Final water reading submission form.
Complete the Change Mailing Address Form to notify Township Staff.
Additional Information
Water and Sewer Rates
Your regular water bill consists of two parts:
* Usage charges based on your consumption; plus
* Reserve charges for infrastructure replacement based on the size of your water meter.
#### Usage Charges
* Calculated per cubic meter or 220 gallons
* Note: not all areas are charged for both water and sewer
**Rates as of March 1, 2025**
| | |
| --- | --- |
| Charges | Rates |
| Water Charges | $2.38 per cubic meter |
| Sewer Charges | $3.97 per cubic meter |
#### Bimonthly Capital Reserve Charges
* Standard residential meter size is bolded in table below
* Charges are prorated for a partial or extended billing period
* Reserve charges still apply for minimal / no usage
**Reserve Charges**
| | | | |
| --- | --- | --- | --- |
| Meter Size | Water | Sewer | Total |
| Up to 3/4" | $29.34 | $30.94 | $60.28 |
| 1" to 11/4" | $41.92 | $44.81 | $86.73 |
| 11/2" | $71.26 | $75.76 | $147.02 |
| 2" | $140.43 | $148.43 | $288.74 |
| 4" | $562.78 | $565.78 | $1,157.10 |
| 6" to 8" | $986.17 | $986.17 | $2,026.50 |
| 10" | $1,407.46 | $1,485.26 | $2,892.72 |
If this is your first bill at this location, your bill will also include the following charges:
* Account set up fee: $25 (non-refundable)
* Deposit: $150 (residential service) or $500 (business)
* Note: Your deposit will only be refunded if you are paying your bills on time and in full for six bills consecutively
Please pay promptly as penalty will be added at the rate of 1.25% on the first day of default, plus 1.25% each month thereafter.
Why is my water bill suddenly very high?
A sudden rise in your metered water bill amount may be due to several reasons including:
* Plumbing leaks in toilets, fixtures and or water softener
* An increase in the number of people living in the house, resulting in greater water usage
* A dry, hot summer resulting in higher water consumption
* Filling a swimming pool, hot tub, renovations or recent landscaping
* An increase in the number of days in the billing period
* Consecutive estimated water meter readings followed by an actual water meter reading
For tips on reducing water use at home and checking for leaks visit the Region of Waterloo website.
Conserving Water, Lawn Watering, Backyard Pools and Hot Tubs
#### Lawn Watering Rules
Rules for watering lawns between May 31 to September 30 are as follows:
You can water your lawn one day a week. Lawn watering must take place on your assigned day from 5:30 am to 10:00 am and 7:00 pm to 11:00 pm.
Addressed ending with a:
* 0 or 1 water lawns on Mondays
* 2 or 3 water lawns on Tuesdays
* 4 or 5 water lawns on Wednesdays
* 6 or 7 water lawns on Thursdays
* 8 or 9 water lawns on Fridays
#### Lawn Watering Times
For other outdoor activities, you can water every other day. Other outdoor watering does not include lawn water.
The last digit of your address determines your other outdoor activities watering days:
* Odd-numbered addresses can water on odd-numbered days
* Even-numbered addresses water on even-numbered days
* Watering must take place between 5:30 am to 10:00 am and 7:00 pm to 11:00 pm
#### Newly planted sod or seed
Other outdoor watering activities include watering gardens, trees, shrubs and other outdoor plants, washing vehicles with a controlled hose or shut-off valve, and topping up of permanent residential pools.
To request additional watering times, before planting sod or seeding your lawn:
Contact the Region of Waterloo at 519-575-4400. Deaf and Hard of Hearing TTY call 519-575-4608 or complete the sod or seed watering application form to request additional watering times.
#### Filling Swimming Pools and Hot Tubs
Rebates are not provided for filling swimming pools and hot tubs.
#### Water Conservation and Using Less
The Region of Waterloo oversees water conservation including:
* Lawn watering
* Rain barrels
* Multi-residential flapper replacement program (toilets can be the biggest source of water leaks & waste)
For tips on water conservation and expert advice using the Water Efficient Technology (WET) program, visit the Region of Waterloo's website.
You qualify for a free WET Home Water Review if your home uses more than 5.5 m3 of water per person per month (that translates to 183 litres per person per day).
**Fiona Gilbert**
Water Revenue Clerk
24 Church Street West
P.O. Box 158
Elmira, Ontario N3B 2Z6
519-514-6069
Email
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