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# Utilities
The Town of Rosthern is one of a few remaining communities in the area to produce their own potable water for local residents and businesses.
## Wastewater System
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### Wastewater System (Sewer)
The Town of Rosthern's wastewater system includes the sewer distribution system (mains), 3 sewage lift stations and a three-stage lagoon treatment facility.
### Please be kind to our Sewer System, reminder to not flush the following:
## Water Distribution System
> Water Supply, Treatment & Distribution
> Water Meter Installation Application
> Rates, Connection Fees and Deposits
> Billing & Payment Options
> Moving or Relocating
> Water Service Disruptions
> Annual Waterworks Information
> Water Quality & Compliance Information
> Other Utility Companies
## Water and Sewer Service Lines
### Water and Sewer Service Lines
##### Did you know?
Water and sewer service lines connect a homeowner's property to the municipalities water and wastewater systems. Homeowner's are responsible for repairs of water and sewer service lines located on their property from their property to the mainlines. If a leak, break or clog occurs in the private portion of these lines, the homeowner is responsible for hiring a plumber or contractor and paying any of the associated repair costs. A breakdown to these lines could happen without warning resulting in an unexpected and costly emergency repair. The lifespan of a service line depends on many factors including construction material, soil conditions and use and the location, number and species of nearby trees.
While not typically covered by basic homeowners' insurance, residence are encouraged to check with their current provider to find out what their coverage is in this area, and to arm themselves with information such as deductible amounts and exclusions or confirm if coverage is offered as an add on.
Residents may also consider coverage from an external service plan provider.
### *Service Line Warranties of Canada (SLWC)*
**
The Town of Rosthern has partnered with Service Line Warranties of Canada (SLWC), an independent company, to offer eligible homeowners *OPTIONAL*repair plans which can help protect residents against potentially expensive emergency repairs to water/well service lines or sewer/septic lines on their private property. The partnership with SLWC provides a way to increase a homeowners' awareness of their responsibility for these costs, while offering an optional solution for those who like to participate.
Participation is optional and voluntary for homeowners. The program is solely managed by SLWC and uses no public funds. Residents will not be solicited in person or by phone. A homeowner who chooses to enroll in this program should do so with the knowledge that the Town of Rosthern in no way warrants or is liable for the work or performance of SLWC.
Residents who choose to sign up for the plan have access to these benefits:
* A repair hotline available 24/7, 365 days a year
* Pay $0.00 for covered repairs up to a benefit amount
* Repairs performed by an insured and licensed plumber
* One-year guarantee on covered repairs
Plans Available in the Town of Rosthern:
* Exterior Water Service Line coverage - $7.55 per month + any applicable taxes
* Exterior Sewer/Septic Line coverage - $9.55 per month + any applicable taxes
###
### Frequently Asked Questions (FAQ's)
###### Who is SLWC?
SLWC is an independent company, separate from your local utility or community. Plans are available in over 75 municipalities across Canada.
###### How can I stop getting mail from SLWC?
To be removed from future mailings, contact SLWC directly by emailing [email protected] and providing your name and full address.
###### Why did Rosthern partner with SLWC?
There are several benefits the voluntary SLWC program brings to Rosthern and its residents, including:
* Educating residential property owners about their responsibilities for the maintenance, repair and replacement of water service and sewer lines (portion from their homes to the property line) - at no cost to the Town of Rosthern.
* Assuring the Town of Rosthern that all repairs are performed to code and that all appropriate permitting is pulled.
* Reducing expense to property owners and the Town of Rosthern because the service plans encourage residents to report exterior water service and sewer leaks in a timely manner. Timely exterior water service line repairs conserve water and reduce water loss for the municipality. Timely sewer/septic line repairs also minimize wastewater pollution, helping the environment.
* Resulting in fewer calls and involvement of Town of Rosthern personnel regarding infrastructure that is the responsibility of property owners saves overall taxpayers money.
###### Doesn't my homeowners insurance already cover these repairs?
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWC encourages residents to call their insurance company to determine their actual coverage.
###### Does this coverage include well or septic lines?
Yes, coverage provides for repair or replacement of well and septic lines. It does not include septic tanks or any other type of collection tank.
###### Why does SLWC use the Town of Rosthern logo in its marketing materials?
The Town of Rosthern allows SLWC to use its logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents' benefit and has the approval of the Town of Rosthern. All mailings SLWC sends to Rosthern residents are first reviewed and approved by Rosthern staff prior to use.
SLWC is committed to transparency in all its communications. All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from the Town of Rosthern.
###### For more Information
Please contact SLWC at: 1-844-616-8444 or Visit: www.slwofc.ca
## FAQ
### How Do I set up a Water Account?
A Water Meter Application must be filled out at the Town Office or online and returned to the Town Office
### Is There a Connection Fee?
There is a $10 water connection/transferring fee for all water consumers . Renters must pay a water meter deposit of $100 or $150 depending on the size of meter in the house.
### Is a Water Meter Deposit Required?
In the Town of Rosthern, all renters of any property must pay a water meter deposit in order to have water services. The deposit must be paid when account is set up.
The rates are as follows:
1. 5/8-inch meter $100
2. 3/4-inch meter $150
3. For commercial users, if average utility billing is greater than Number 1 or Number 2 above, then $300 (such as restaurant)
### What Happens to the Deposit if I Move?
When a renter moves out of the house they are renting, the deposit is applied against the final bill and if there is a credit, a refund cheque is issued. Refund cheques of $5.00 or less, are not issued.
### Why is my water bill so high?
Possibilities:
* plumbing leaks in toilets or faucets,
* an increase of the number of people in the household, and
* watering lawns and gardens in the summer months.
Common Cause of Water Leaks
### What are the rates\*?
\*Effective January 1, 2026, the 2026 rates are:
* Water - $31.00/1,000 gallons
* Sewer - $36.00\*
* Waste (garbage & recycle carts) - $27.00
* Utility Infrastructure Levy - $31.00
\*All the above rates are Residential rates. Please contact our office for commercial sewer rates.
### When are utility bills due?
The due date is printed on each utility bill, the last day of each month. Interest of 2%/month is charged on any overdue accounts.
###### Still don't see you question answered here? Contact [email protected] or (306)232-4826, we will be happy to help answer your question.